Ethics in Public and Nonprofit Organizations
Midterm Exam
Course Introduction
This course explores the fundamental principles and challenges of ethical decision-making within public and nonprofit organizations. Students will examine ethical theories, frameworks, and codes of conduct that guide professionals in these sectors, with a focus on accountability, transparency, equity, and public trust. Through case studies and real-world scenarios, the course addresses complex dilemmas related to policy implementation, resource allocation, and stakeholder engagement. Emphasis is placed on developing critical thinking and practical strategies to uphold ethical standards in leadership, governance, and daily operations within diverse public and nonprofit contexts.
Recommended Textbook
Managing Human Behavior in Public and Nonprofit Organizations 3rd Edition by Robert B. Denhardt
Available Study Resources on Quizplus
14 Chapters
487 Verified Questions
487 Flashcards
Source URL: https://quizplus.com/study-set/1068 Page 2
Chapter 1: Organizational Behavior As a Way of Thinking and Acting
Available Study Resources on Quizplus for this Chatper
35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21091
Sample Questions
Q1) Frederick Taylor's overall purpose was to make workers more:
A) Satisfied
B) Empowered
C) Productive
D) Committed
Answer: C
Q2) Theory Y characterizes assumes people are:
A) Motivated solely by money.
B) Lazy and uninvolved.
C) Inherently worthwhile.
D) Complex and difficult to understand.
Answer: C
Q3) Which of the following management functions involves self-knowledge and awareness of impact on others?
A) Interpersonal sensitivity
B) Communication
C) Representation
D) Monitoring
Answer: A
Page 3
To view all questions and flashcards with answers, click on the resource link above.
Chapter 2: Knowing and Managing Yourself
Available Study Resources on Quizplus for this Chatper
35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21092
Sample Questions
Q1) The term emotional challenge refers to any real or perceived threat to our security, self-image, or sense of self-worth that stimulates our instinctive self-protective tendencies to either withdraw or become aggressive.
A)True
B)False
Answer: True
Q2) Which of the following is NOT a competency associated with the social management component of emotional intelligence?
A) Self-control
B) Leadership
C) Conflict management
D) Expertise in building teams
Answer: A
Q3) People who do not trust others often are viewed by others as untrustworthy themselves.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Fostering Creativity
Available Study Resources on Quizplus for this Chatper
35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21093
Sample Questions
Q1) Anyone can be creative.
A)True
B)False
Answer: True
Q2) When people have opportunities to exercise creative problem solving, and have success in doing so, they can experience positive emotions, which can lead to more creativity.
A)True
B)False
Answer: True
Q3) Ideational fluency means:
A) The ability to speak fluently in more than one language
B) The ability to generate one good idea immediately upon need
C) The ability to generate several alternatives
D) The ability to interpret instructions through ideas
Answer: C
Q4) Enumerate and explain key impediments to creativity in an organizational setting, using examples where appropriate.
Answer: varies
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Managing Stress
Available Study Resources on Quizplus for this Chatper
35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21094
Sample Questions
Q1) There are four stages in the General Adaptation Syndrome
A)True
B)False
Q2) Which of the following may be considered an attempt to cope with physical symptoms of stress?
A) Eating healthy
B) Problem solving
C) Sleeping less to work more
D) Confronting those responsible
Q3) Which of the following is not a coping mechanism to handle stress?
A) Social Regulation
B) Attitude Adjustment
C) Lifestyle Adjustment
D) Emotional Regulation
Q4) All of the following diseases are either linked to or found to be worsened by stress, except:
A) Arthritis
B) Hypertension
C) Liver Degeneration
D) Heart Attacks
Page 6
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Decision Making
Available Study Resources on Quizplus for this Chatper
35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21095
Sample Questions
Q1) In terms of ensuring quality in a decision:
A) We should engage only a few select individuals
B) We should engage a wide variety of individuals
C) We should only engage the primary decision maker
D) None of the above
Q2) The modern rational choice models introduce the element of:
A) Self-interest
B) Public-interest
C) Private-public interest
D) None of the above
Q3) In the rational model of decision making, the phases in the decision making are performed:
A) Consciously with justified intuition
B) Deliberately but as part of the unconscious thought process
C) Intuitively with regular conscious feedback mechanism
D) Deliberately and consciously
Q4) Compare and contrast the Organizational Process model and the Governmental Politics model of decision making.
Q5) Explain the RAPID technique of decision making.
Q6) Compare and contrast programmed decisions and non-programmed decisions.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Motivating Self and Others
Available Study Resources on Quizplus for this Chatper
35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21096
Sample Questions
Q1) Mowday suggested that equity theories can also be applied to _________ exchange relationships in organizations.
A) Social
B) Political
C) Economical
D) Cultural
Q2) Much of the theoretical base of the field of organizational behavior assumes that behavior is:
A) Classifiable in categories
B) Manipulated if the causes are understood clearly
C) Purposeful or goal directed
D) Dependent on motivational levels
Q3) Classify the various theories on motivation and provide reasoning for the classification.
Q4) Compare Theory X and Theory Y and how they affect the modern workforce from Gen-X and Gen-Y.
Q5) Goal setting and expectancy theories are compatible approaches to increasing motivation.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Leadership in Public Organizations
Available Study Resources on Quizplus for this Chatper
35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21097
Sample Questions
Q1) Leaders tended to be more intelligent, more dependable or responsible, and more active in social situations than others.
A)True
B)False
Q2) The two dimensions in the leadership grid are:
A) Concern for organization and employees
B) Concern for production and people
C) Concern for people and profits
D) Concern for productivity and people
Q3) The readiness of an individual or a group to perform a specific task depends on the _________ and ________ to perform the task.
A) Aptitude; Readiness
B) Facility; Enthusiasm
C) Ability; Willingness
D) Capacity; Motivation
Q4) The successful leader stimulates resonance among those who follow.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 9
Chapter 8: Power and Organizational Politics
Available Study Resources on Quizplus for this Chatper
35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21098
Sample Questions
Q1) Is power a positive or destructive force? Does it vary based on the situation? Discuss, bringing in relevant examples where appropriate.
Q2) The use of coercive power tends to increase referent power, whereas the use of reward power tends to diminish referent power.
A)True
B)False
Q3) When the stakes are ________ and resources are ________ power politics can be quite likely.
A) High; limited
B) Low; limited
C) High; unlimited
D) Low; unlimited
Q4) Bertrand Russell suggested that power can be formalized by granting someone the authority for its exercise.
A)True
B)False
Q5) Covert power is easily observed.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Communicating Effectively With Others
Available Study Resources on Quizplus for this Chatper
34 Verified Questions
34 Flashcards
Source URL: https://quizplus.com/quiz/21099
Sample Questions
Q1) Those from the Middle East seem less comfortable touching others than do the English.
A)True
B)False
Q2) Which of the following is a potential pitfall of self-disclosure?
A) Efforts might be seen as inappropriate
B) Efforts might be seen as manipulative
C) People might react defensively
D) All of the above
Q3) ________ refers to the difference between the meaning that was intended by the sender and the meaning that was decoded by the receiver.
A) Misunderstanding
B) Distortion
C) Misrepresentation
D) None of the above
Q4) Conjunctive statements are not connected and often create a roadblock interfering with effective communication.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Working in Groups and Teams
Available Study Resources on Quizplus for this Chatper
34 Verified Questions
34 Flashcards
Source URL: https://quizplus.com/quiz/21100
Sample Questions
Q1) Internal dimensions include:
A) Ethnicity
B) Income
C) Marital status
D) Appearance
Q2) An example of a country with an individualistic society is:
A) United States
B) Latin America
C) Saudi Arabia
D) All of the above
Q3) Which of the following roles of leaders includes providing training and encouragement to participants?
A) Initiators
B) Models
C) Coaches
D) Managers
Q4) Detail the indicators of positive and negative experiences in teamwork. How might your optimize team performance? Discuss, providing relevant examples where appropriate.
Q5) Compare and contrast groups and teams. How are they similar? How do they differ?
Page 12
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Managing Conflict
Available Study Resources on Quizplus for this Chatper
35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21101
Sample Questions
Q1) Employees in a local government garbage collection unit believed that promotions were given only to those who belonged to the after-hours bowling team. This is an example of which of the following sources of conflict?
A) Personal differences
B) Information deficiencies
C) Role incompatibility
D) Environmental stress
Q2) We will most likely adopt a(n) ________ style if we have a low concern for self and high concern for others.
A) Dominating
B) Avoiding
C) Compromising
D) Obliging
Q3) True or False. conflict, satisfied individuals are more likely to attribute the causes of their problems to flaws in other parties or in their situations.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Organizational Change
Available Study Resources on Quizplus for this Chatper
35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21102
Sample Questions
Q1) Appreciative Inquiry focuses on emphasizing the strengths in an organization rather than its weaknesses or "deficits."
A)True
B)False
Q2) ________ is what we describe when people ask us what ideas govern our actions.
A) Espoused theory
B) Theory-in-use
C) Spoken theory
D) Governing theory
Q3) "Conversion to a new system is costly" is an example of which type of force?
A) Restraining force
B) Driving force
C) Restrictive force
D) Motivating force
Q4) Describe Latham's approach to behavior change. What are some limitations to instituting behavior change? Discuss, providing relevant examples where appropriate.
Q5) Explore the different efforts to conceptualize change and to suggest strategies for change. Discuss, providing relevant examples where appropriate.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Representing the Organization on the Outside
Available Study Resources on Quizplus for this Chatper
39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/21103
Sample Questions
Q1) Which of the following is NOT a guideline that helps in developing more effective relationships with the legislature?
A) Establish trust and build confidence
B) Develop an agency protocol
C) Ensure constant inquiries
D) Understand the legislative process
Q2) Compare and contrast the different types of media. How should each type of media be used by public agencies? Discuss, providing relevant examples.
Q3) Which of the following types of technologically-based communications methods can be used for recruitment and career mobility?
A) Discussion forums
B) RSS
C) Social Networking
D) Wikis
Q4) Texting and Twitter are examples of:
A) Wikis
B) Micro-blogging
C) RSS
D) Podcasts
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Managing Behavior in the Public Interest
Available Study Resources on Quizplus for this Chatper
30 Verified Questions
30 Flashcards
Source URL: https://quizplus.com/quiz/21104
Sample Questions
Q1) Productivity improvement, process reengineering, and performance measurement are seen as important tools in designing ________.
A) Democracy
B) Management systems
C) Constitution
D) Goals
Q2) The public service should discourage creating processes and arenas in which citizens can engage with one another.
A)True
B)False
Q3) What are some challenges that are faced by public servants in being accountable to the general public?
Q4) Describe the "new public service: and how it has evolved.
Q5) Policies and programs meeting public needs can be achieved most effectively and responsibly through ________ and ________.
A) Power; jurisdiction
B) Collective efforts; collaborative processes.
C) Empowerment; collective input
D) Decision-making; authority
To view all questions and flashcards with answers, click on the resource link above. Page 16