Ethical Decision Making in Business Exam Bank
Course Introduction
This course explores the principles and frameworks of ethical decision making within business contexts. Students will examine real-world dilemmas faced by organizations and individuals, learning to identify ethical issues, analyze competing values, and apply systematic approaches to resolve them responsibly. The course covers topics such as corporate social responsibility, stakeholder theory, codes of conduct, and global perspectives on business ethics. Through case studies, discussions, and reflective exercises, students will develop critical thinking skills and ethical reasoning abilities essential for responsible leadership and sustainable business practices.
Recommended Textbook
Business Ethics How to Design and Manage Ethical Organizations 1st Edition by Denis Collins
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Page 2
Chapter 1: Unethical Behaviors in Organizations and
Human Nature
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Sample Questions
Q1) Which of the following are considered universal ethical principles?
A) the "Golden Rule"
B) justice
C) equality
D) all of the above
E) none of the above
Answer: D
Q2) Legal costs are the only cost associated with unethical behaviors.
A)True
B)False
Answer: False
Q3) Providing goods and services is the only ethical aspect of organizational operations. A)True
B)False
Answer: False
Q4) Employee theft only occurs at middle- and lower-levels of organizations.
A)True
B)False
Answer: False
Page 3
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Chapter 2: A Historical Perspective on Business Ethics
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Sample Questions
Q1) Huge population growth through illegal immigration,primarily from Europe,characterized the Industrial Revolution.
A)True
B)False
Answer: False
Q2) Adam Smith argued that free people naturally disregard the interests of others.
A)True
B)False
Answer: False
Q3) Victory in the Revolutionary War meant abandoning England's government-controlled mercantilist system in favor of commercial laws that encouraged and protected liberty in the business sector.
A)True
B)False
Answer: True
Q4) The U.S.founders renounced slavery and refused to own slaves.
A)True
B)False
Answer: False
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Chapter 3: Hiring Ethical People
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Sample Questions
Q1) The best predictor of future performance is/are __________________,encapsulated on tools such as resumes.
A) behavioral test scores
B) reference checks
C) past performance
D) age
E) none of the above
Answer: C
Q2) The "four-fifths rule" is intended to ensure:
A) avoidance of disparate impacts
B) civil rights violations
C) the percentage of ethical employees
D) all of the above
E) none of the above
Answer: A
Q3) Background checks are becoming less common in the hiring process,as more information about job candidates is available online.
A)True
B)False
Answer: False
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Chapter 4: Codes of Ethics and Codes of Conduct
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Sample Questions
Q1) An organization's ___________ describes what an organization aspires to become in the future.
A) Code of Conduct
B) Code of Ethics
C) vision statement
D) strategic plan
E) mission statement
Q2) Tools such as the "Code of Ethics Toolkit" are readily available for large and small organizations to guide development of their own codes.
A)True
B)False
Q3) Employees can rely on a reasonable expectation of privacy in regard to keeping their workplace email confidential.
A)True
B)False
Q4) An organization's Codes of Conduct should be the same across all business units,work functions and stakeholders.
A)True
B)False
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Chapter 5: Ethical Decision Making
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Sample Questions
Q1) ______________ refers to the length of time between an act and the onset of consequences associated with the act.
A) Probability of effect
B) Magnitude of consequences
C) Temporal immediacy
D) Proximity
E) none of the above
Q2) Rotary International's Four-Way Test provides a simple framework for decision making that asks us to consider of the things we think,say,or do; the Four-Way Test includes which of the following questions:
A) is it the Truth?
B) is it ethically sensitive?
C) is it morally appropriate?
D) all of the above
E) none of the above
Q3) Becoming aware of how others interpret or experience our decisions and behaviors expands a person's ethical sensitivities.
A)True
B)False
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Page 7
Chapter 6: Ethics Training
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Sample Questions
Q1) Approximately 60 percent of employees have stolen from their employers.
A)True
B)False
Q2) Ethics training should be introduced to employees during which of the following stages of employment?
A) orientation
B) six-month review
C) one-year anniversary
D) as soon as an ethical dilemma occurs
E) none of the above
Q3) Ethics training is not required if organizations clearly post Codes of Conduct and Codes of Ethics throughout the building.
A)True
B)False
Q4) Members of some professions are required to take ethics training as part of obtaining or renewing their professional licenses to protect the public from incompetent practitioners.
A)True
B)False
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Chapter 7: Respecting Employee Diversity
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Sample Questions
Q1) The term "glass ceiling" refers to which of the following situations?
A) advancement of workers beyond a certain level of seniority is stopped due to unsatisfactory performance
B) advancement of a qualified woman or minority group member is prematurely stopped at a lower level due to gender, racial or ethnic discrimination
C) advancement of workers is only allowed for those who are unable to see the invisible barriers to promotion
D) all of the above
E) none of the above
Q2) The ______________ dimension of diversity includes characteristics that change,over time,including age,height,weight,religion,education,physical ability,marital status,income level,and geographic location.
A) permanent
B) evolving
C) personality
D) organizational
E) none of the above
Q3) Discuss the steps required to successfully implement a diversity initiative.
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Chapter 8: Ethics Reporting Systems
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Sample Questions
Q1) The ethics and compliance officer's primary duty is to:
A) manage the organization's internal reporting system
B) report wrongdoing to the management team
C) supervise whistleblowing within the organization
D) all of the above
E) none of the above
Q2) Provisions by which citizens can sue fraudulent suppliers on behalf of the government,and receive a percentage of the financial recovery,are called __________ provisions.
A) quid-pro-quo
B) qui tam
C) tit-for-tat
D) all of the above
E) none of the above
Q3) An approachable manager displays which of the following characteristics?
A) authoritarian leadership
B) honesty and transparency
C) discourages dissent
D) all of the above
E) none of the above
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Chapter 9: Managers as Ethical Leaders and Role Models
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Q1) Violations are harm-generating behaviors that require forgiveness,which can be applied through a four-phase model for managers including 1)uncovering phase,2)decision phase,3)____________,4)outcome phase.
A) termination phase
B) violation phase
C) forgiveness phase
D) work phase
E) none of the above
Q2) It is important to constructively address minor workplace infractions because they often escalate into bigger problems.
A)True
B)False
Q3) The leadership style known as delegating is typically most useful when an employee possesses which of the following characteristics?
A) high competence and high commitment
B) moderate to high competence and variable commitment
C) low or some competence and low commitment
D) low competence and high commitment
E) none of the above
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Chapter 10: Engaging and Empowering Ethical Employees
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Sample Questions
Q1) Employers must first meet low-level,basic needs before they can address higher-level needs associated with employee engagement.
A)True
B)False
Q2) Individuals typically prioritize __________ over self-actualization needs,according to Maslow's hierarchy.
A) physiological
B) self-esteem
C) safety
D) all of the above
E) none of the above
Q3) Describe the different techniques for managing go-getters,fence sitters,and adversarials.
Q4) In the name of fairness,systems designed to control performance should be imposed in the same way throughout the organization.
A)True
B)False
Q5) Discuss the steps and advantages involved in the team problem-solving process.
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Page 12
Chapter 11: Environmental Management
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Q1) Walmart has attempted to ensure that its supplier operations meet high environmental standards by implementing a Supplier Sustainability Index - a universal rating system for assessing sustainability records.
A)True
B)False
Q2) Which company is now the nation's largest seller of organic products?
A) Green Mountain Coffee
B) Seventh Generation
C) Whole Foods
D) Walmart
E) none of the above
Q3) Some organizations reduce the carbon waste on Earth by purchasing ______________ equivalent to their carbon footprint.
A) green philanthropy
B) Cap and Trades
C) carbon calculators
D) carbon offsets
E) none of the above
Q4) Outline the key features of an Environmental Management System.
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Chapter 12: Community Outreach and Respect
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Q1) Cite some of the specific examples of family-friendly and community-friendly policies suggested in the chapter,primarily provided by the annual Working Mother magazine's listing.
Q2) Sweatshops in developing nations always operate in clear violation of U.S.labor laws and of the labor laws of their host countries.
A)True
B)False
Q3) According to the Interpenetrating Systems Model,the subsystems of human activities,none of which is monolithic,impact one another.
A)True
B)False
Q4) Which of the following individuals or groups is/are considered primary stakeholders in an organization?
A) community members
B) nonprofits
C) the media
D) suppliers
E) none of the above
Q5) Identify the steps required in the Community Involvement Management Process.
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