ERP Systems Implementation
Chapter Exam Questions
Course Introduction
ERP Systems Implementation explores the processes, methodologies, and challenges involved in deploying Enterprise Resource Planning (ERP) solutions within organizations. The course covers project management strategies, requirements analysis, system configuration, data migration, integration with existing information systems, and change management. Students gain practical insights into selecting appropriate ERP modules, managing implementation teams, testing systems, and ensuring successful user adoption. Real-world case studies and hands-on exercises provide experience in addressing technical, organizational, and human factors critical to effective ERP implementation.
Recommended Textbook
Enterprise Resource Planning 3rd Edition by Bret Wagner
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Page 2
Chapter 1: Business Functions and Business Processes
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Sample Questions
Q1) The functional area of Supply Chain Management (SCM)sets prices.
A)True
B)False
Answer: False
Q2) An ____________________ includes the computers,people,procedures,and software that store,organize,and deliver information.
Answer: Information systems IS
Q3) Accounts receivable are recorded by the Human Resources department (HR).
A)True
B)False
Answer: False
Q4) A collection of activities that takes one or more kinds of input and creates an output that is of value to the customer is called a ____________________.
Answer: business process
Q5) To avoid stockouts,manufacturers might carry extra raw materials known as ____________________.
Answer: Safety stock
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Chapter 2: The Development of Enterprise Resource Planning Systems
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Sample Questions
Q1) R/3's design incorporates ____________________,which means that R/3 designers choose the best,most efficient ways in which business processes should be handled.
Answer: best practices
Q2) The observation that the number of transistors built onto a computer chip doubles every 18 months is known as:
A) Moore's Law
B) Gate's Prophesy
C) Doubleting
D) Acceleration
Answer: A
Q3) Individual information systems for each functional area in a company are known as A) Silos
B) Bagpipes
C) Tubers
D) Separated systems
Answer: A
Q4) SAP is the abbreviation for ____________________.
Answer: Systems Analysis and Program Development
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Chapter 3: Marketing Information Systems and the Sales Order Process
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Sample Questions
Q1) Setting prices for customers can be very complex.SAP helps by offering a control mechanism,called ____,to determine how much to charge a given customer for a given product.
A) Pricing Variance
B) Price Fixing
C) Condition Technique
D) Fluctuation
Answer: C
Q2) With ____________________,the R/3 system automatically checks all facilities and determines the most cost-efficient facility to use to meet the customer's request in terms of ordering and delivering goods.
Answer: Global ATP Global Available-To-Promise
Q3) The ____ system communicates with SAP ERP,BW,and APO systems in developing and executing its plans.
A) PPO
B) SSA
C) CRM
D) GUp
Answer: C
Page 5
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Chapter 4: Production and Supply Chain Management Information Systems
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Sample Questions
Q1) The initial fill rate measures the time needed for the supplier to fill the order.
A)True
B)False
Q2) Good production decisions can be made knowing only the current level of finished goods inventory.
A)True
B)False
Q3) The costs it normally takes to manufacture a product,which is calculated from historical costs and any changes from that,are known as:
A) Standard costs
B) Abbreviated costs
C) Known costs
D) Estimated costs
Q4) What is repetitive manufacturing?
Q5) List and explain each step of the production planning process.
Q6) Another term for the recipe of a product is the bill of materials.
A)True
B)False
Q7) What are the three general approaches to production?
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Chapter 5: Accounting in ERP Systems
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Sample Questions
Q1) An income statement shows a company's profit or loss in a period.
A)True
B)False
Q2) How does ERP facilitate "drilling down" to see the details of transaction data?
Q3) What are the two main accounting challenges when closing the books for companies with overseas subsidiaries?
Q4) If Fitter Snacker's cost of making a case of bars is $209.82,and there are 24 bars to a box and 12 boxes to a case,how much money does it cost Fitter Snacker to make each individual bar?
A) $17.49
B) $1.00
C) $8.74
D) $0.72
Q5) A specialized database used for data analysis purposes is called a: ____.
A) data warehouse
B) drill down store
C) document flow
D) document pile
E) data union
Q6) What are the key features of the Sarbanes-Oxley Act?
Page 7
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Chapter 6: Human Resources Processes With ERP
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Sample Questions
Q1) What is succession planning?
Q2) The job of managing salary benefits provided to each employee and confirming that the proper benefits are disbursed to new and current employees falls under the ____ department.
A) Accounting and Finance
B) Human Resources
C) Individual
D) Administrative
Q3) A plan for replacing key employees is known as a ____.
A) Duty roster
B) Replacement circular
C) Succession plan
D) Reincarnation study
Q4) The responsibilities of an HR department include manufacturing of goods and purchasing raw materials.
A)True
B)False
Q5) What are the differences between requirements and qualifications?
Q6) Define the terms human capital management.
Q7) What is management by objectives (MBO)?
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Chapter 7: Process Modeling, process Improvement, and ERP Implementation
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Sample Questions
Q1) ERP software such as SAP has many business applications but none of them support business processes.
A)True
B)False
Q2) Organizational change management is a trivial part of the implementation process.
A)True
B)False
Q3) What is value analysis? How can the concept be expanded?
Q4) Define organizational change management (OCM).
Q5) Beyond the simple tools of flowcharting,a helpful tool called ____ allows one to describe a business process in greater or less detail depending on the task at hand.
A) Hierarchical modeling
B) Drill down staging
C) Detail focused charting
D) Magnifying glass charting
Q6) Why and in what circumstances,are workflow tools useful?
Q7) SAP recommends a system landscape for implementation.What are the three separate SAP systems used for this landscape?
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Chapter 8: ERP and Electronic Commerce
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Sample Questions
Q1) Microsoft and SAP have been working on a software product,____________________,intended to let companies access SAP through the familiar MS Office interface.
Q2) Explain the various features of SAP's NetWeaver.
Q3) ASPs are experts in delivering IS applications.
A)True
B)False
Q4) An RFID is a small tag that includes a microprocessor and an antenna.
A)True
B)False
Q5) The best way for a university to run a large ERP package like SAP for education purposes only (i.e.teaching in the classroom and labs)would be to run an ASP.
A)True
B)False
Q6) What is an RFID?
Q7) To be connected any time from any place to the back-office system can provide a competitive advantage.
A)True
B)False
10
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