ERP Implementation and Configuration Study Guide Questions
Course Introduction
This course offers a comprehensive overview of Enterprise Resource Planning (ERP) systems, focusing on the methodologies, tools, and best practices for successful implementation and configuration. Students will explore the lifecycle of ERP projects, from requirements gathering and system selection to customization, testing, deployment, and post-go-live support. Emphasis is placed on aligning ERP solutions with organizational processes, managing change, and mitigating risks associated with large-scale system transitions. Through case studies and hands-on exercises, participants will gain practical experience in configuring core ERP modules and will develop strategies to address common implementation challenges, ensuring that the system effectively supports business objectives.
Recommended Textbook
Enterprise Resource Planning 3rd Edition by Bret Wagner
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8 Chapters
389 Verified Questions
389 Flashcards
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Page 2
Chapter 1: Business Functions and Business Processes
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37 Verified Questions
37 Flashcards
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Sample Questions
Q1) One of the four functional areas of operation is Human Resources (HR).
A)True
B)False
Answer: True
Q2) The business functions of financial accounting,cost allocation and control,planning and budgeting,and cash-flow management take place in the ____________________ functional area of operation.
Answer: Accounting and Finance
A/F
Q3) Which of the following outputs would emerge from the Accounting and Finance functional area?
A) Packaging orders
B) Sales strategy
C) Regulation compliance
D) Financial reports
Answer: D
Q4) A collection of activities that takes one or more kinds of input and creates an output that is of value to the customer is called a ____________________.
Answer: business process
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Chapter 2: The Development of Enterprise Resource Planning Systems
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74 Verified Questions
74 Flashcards
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Sample Questions
Q1) The Oracle corporation began selling ERP software; they recently acquired a firm known for its database management systems.
A)True
B)False
Answer: False
Q2) SAP's internal programming language is called:
A) R/3
B) C++
C) Visual Basic
D) ABAP
Answer: D
Q3) Software ____ are individual programs that can be purchased,installed,and run separately,but extract data from the common database.
A) Nodes
B) Chunks
C) Modules
D) Tidbits
Answer: C
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Chapter 3: Marketing Information Systems and the Sales
Order Process
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) In ____ CRM,the software and equipment reside with the CRM provider; it is not installed in-house.
A) Walk-up
B) On-demand
C) Internet
D) ERP
Answer: B
Q2) The goal of ____________________ is to provide a "single face to the customer."
Answer: Customer Relationship Management software CRM software
Q3) In SAP R/3 the electronic evidence of a transaction is called a document.
A)True
B)False
Answer: True
Q4) With on-demand CRM,the software and computer equipment reside with the CRM provider; it is not installed in-house.
A)True
B)False
Answer: True
Q5) What are the three benefits of CRM?
Answer: Lower costs Higher revenue Improved strategy and performance measurement Page 5
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Chapter 4: Production and Supply Chain Management Information Systems
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63 Verified Questions
63 Flashcards
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Sample Questions
Q1) The MRP process determines the schedule of finished goods production.
A)True
B)False
Q2) When might the SAP ERP system block the entry of the receipt of goods in the receiving department?
Q3) Another term for the recipe of a product is the bill of materials.
A)True
B)False
Q4) Production planners aggregate products into product groups to make forecasts and plans more accurate.
A)True
B)False
Q5) What is the maximum number of cases they can produce in the month if they schedule workers for overtime on the weekdays only?
A) 7,666
B) 9,199
C) 9,582
D) 10,249
Q6) What is repetitive manufacturing?
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Chapter 5: Accounting in ERP Systems
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68 Verified Questions
68 Flashcards
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Sample Questions
Q1) Explain how activity based costing would be implemented using an ERP system.In doing that,explain the advantage of using ERP with activity based costing.
Q2) An income statement shows a company's profit or loss in a period.
A)True
B)False
Q3) Activity based costing means keeping track of instances of activities as well as their costs.
A)True
B)False
Q4) In ____,activities associated with overhead cost generation are identified and then records are kept on the costs and on the activities.
A) ABC, activity-based costing
B) BOC, backoffice costing
C) ROTM, run of the mill costing
D) POC, plant operation costing
Q5) Another name for an income statement is a profit and loss statement.
A)True B)False
Q6) List ways in which an ERP system can prevent or minimize fraud in a company.
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Chapter 6: Human Resources Processes With ERP
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29 Verified Questions
29 Flashcards
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Sample Questions
Q1) The job of managing salary benefits provided to each employee and confirming that the proper benefits are disbursed to new and current employees falls under the ____ department.
A) Accounting and Finance
B) Human Resources
C) Individual
D) Administrative
Q2) Outline the responsibilities of an HR department.
Q3) The process of determining each employee's pay is called a ____.
A) Payroll run
B) Weekly round-up
C) Cash-out
D) Remunerations session
Q4) What is management by objectives (MBO)?
Q5) Sabermetrics is the statistical technique that universities use to accept students into their college programs.
A)True
B)False
Q6) What are statutory and voluntary deductions?
Q7) How does the SAP ERP system distinguish between a task,job,and person?
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Chapter 7: Process Modeling, process Improvement, and ERP Implementation
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26 Flashcards
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Sample Questions
Q1) SAP recommends a system landscape for implementation.What are the three separate SAP systems used for this landscape?
Q2) What is value analysis? How can the concept be expanded?
Q3) Define organizational change management (OCM).
Q4) In flowchart analysis,each activity in the process is analyzed for the value it adds to the product or service.
A)True
B)False
Q5) Which software program automates the execution of business processes?
A) SAP Wizard
B) ASAP
C) Workflow
D) Swimlane
Q6) In value analysis,which of the following activities is defined as value for which the customer is willing to pay?
A) Real value
B) Business value
C) No value
Q7) Why and in what circumstances,are workflow tools useful?
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Chapter 8: ERP and Electronic Commerce
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) A portal is a customized Web site that serves as a home base for individual workers.
A)True
B)False
Q2) What is the minimum acceptable rate of return on a project that a company will accept?
A) running rate
B) recount rate
C) hurdle rate
D) mortgage rate
E) None of the above
Q3) Should Fitter Snacker use an ASP for ERP delivery? What would be the advantages?
Q4) Define DoS,Denial-of-service.
Q5) Microsoft and SAP have been working on a software product,____________________,intended to let companies access SAP through the familiar MS Office interface.
Q6) What is Internet-Based Procurement? Discuss exchanges and give examples.
Q7) Why is back-office processing essential for a success web business?
Q8) Enumerate the advantages of using EDI.
Q9) Describe how Rohm and Haas has used KPIs in their ERP system.
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