Enterprise Systems
Textbook Exam Questions
Course Introduction
Enterprise Systems explores the design, implementation, and management of comprehensive software solutions that integrate key business functions across an organization. The course examines the architecture, components, and deployment of enterprise resource planning (ERP), supply chain management (SCM), and customer relationship management (CRM) systems, emphasizing how these systems streamline operations and support decision-making. Students will analyze case studies, assess system requirements, and gain hands-on experience with leading enterprise platforms, preparing them to address challenges in system integration, data management, and organizational change.
Recommended Textbook
Using MIS 7th Edition by David M. Kroenke
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Chapter 1: The Importance of MIS
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Q1) List and briefly explain the five-component model of an information system with examples.
Answer: The five components described in the model are: computer hardware, software, data, procedures, and people. These five components are present in every information system, from the simplest to the most complex. For example, when one uses a computer to write a class report, he/she is using hardware (the computer, storage disk, keyboard, and monitor), software (Word, WordPerfect, or some other word-processing program), data (the words, sentences, and paragraphs in the report), procedures (the methods used to start the program, enter the report, print it, and save and back up the file), and people (the user).
Q2) Ordering additional hardware creates the least amount of organizational disruption compared to changes in the other four components of an information system.
A)True
B)False
Answer: True
Q3) Good information is conceived from accurate, correct, and complete data.
A)True
B)False
Answer: False
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Chapter 2: Business Processes, Information Systems, and Information
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Q1) Informing is the first and most fundamental collaboration purpose.
A)True
B)False
Answer: True
Q2) Collaboration occurs when a number of people ________.
A) come together to perform tasks that are different
B) work together to achieve a common goal
C) perform independent tasks that are important
D) work without having to critically analyze each other's work
Answer: B
Q3) The task lists of SharePoint are industrial-strength.
A)True
B)False
Answer: True
Q4) Using a file server to exchange documents is superior to using Google Drive.
A)True
B)False
Answer: False
Page 4
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Chapter 3: Organizational Strategy, Information Systems, and Competitive Advantage
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Q1) Organizations can lock in customers by making it difficult or expensive for them to move to another product.
A)True
B)False
Answer: True
Q2) A retail company sells products such as agricultural produce and consumer products. The company procures materials from farmers and local producers. This process of obtaining the inputs needed for a business is called ________.
A) outbound logistics
B) inbound logistics
C) operations
D) internal marketing
Answer: B
Q3) Inbound logistics constitute a support activity in the value chain of a manufacturing firm.
A)True
B)False
Answer: False
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Chapter 4: Hardware and Software
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Q1) When an individual buys a program for his/her personal computer, he/she is actually buying a software ________.
A) copyright
B) trademark
C) patent
D) license
Q2) The CPU of a computing device stores data and programs.
A)True
B)False
Q3) In a closed source project, such as Adobe Photoshop, the source code is highly protected and only available to trusted employees and carefully vetted contractors.
A)True
B)False
Q4) Which of the following statements is true of native applications?
A) They only run on the operating system for which they are programmed.
B) The cost of native applications is low.
C) They can be developed by less skilled, lesser-paid employees.
D) The limits on these applications are usually technological, not budget.
Q5) What are the disadvantages of employee use of mobile system at work?
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Chapter 5: Database Processing
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Q1) Which of the following is an example of a database management system?
A) MS Excel
B) BigData
C) NoSQL
D) Access
Q2) In data models, physical objects are represented as entities, whereas logical constructs and transactions are represented as attributes.
A)True
B)False
Q3) A data integrity problem will occur only if ________.
A) a database has multiple administrators
B) data are duplicated in a database
C) the database is very large
D) there are complex relationships between entities in a database
Q4) A primary key used in a database is a ________.
A) group of rows that are formed to identify a unique table or file
B) column or group of columns that identifies a unique row in a table
C) character or byte that represents fields or columns
D) group of tables or files formed to identify a unique field or row
Q5) What is a database application?
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Chapter 6: The Cloud
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Q1) The committee that addresses LAN standards is called the ICANN.
A)True
B)False
Q2) Explain the three factors that have made cloud computing advantageous today.
Q3) Remote action systems save time and travel expense and make the skills and abilities of an expert available in places where he or she is not physically located.
A)True
B)False
Q4) Teleaction increases the value of local mediocrity.
A)True
B)False
Q5) What is an IP address? Describe the advantages of private and public IP addresses.
Q6) Which of the following is a benefit of in-house hosting?
A) superior flexibility and adaptability to growing or fluctuating demand
B) lower capital requirements
C) in depth visibility of security and disaster preparedness
D) fewer training requirements
Q7) What is a computer network? What are the various types of networks?
Page 8
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Chapter 7: Organizations and Information Systems
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Q1) CRM is an example of a structured inter-enterprise information system.
A)True
B)False
Q2) In inter-enterprise information systems, procedures are simple and generally not documented or formalized in any way.
A)True
B)False
Q3) Changing the structure of a process always involves a change in resources as well, even if it is only a simple reordering of tasks.
A)True
B)False
Q4) A trigger is a computer program stored in a database that is used to enforce business rules.
A)True
B)False
Q5) Dynamic processes are usually more specific than structured ones.
A)True
B)False
Q6) Define dynamic processes and list their characteristics.
Page 9
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Chapter 8: Social Media Information Systems
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Q1) A person can gain more social capital by strengthening relationships with people who control resources that are important to him or her.
A)True
B)False
Q2) Defenders-of-belief communities provide better and faster problem solutions to complex supply chain problems.
A)True
B)False
Q3) Web 2.0 relies on ________ for revenue.
A) advertising
B) software license fees
C) venture capital
D) controlled, fixed interfaces
Q4) Content data is data and responses to data that are contributed by users and SM sponsors.
A)True
B)False
Q5) Define the three types of capital listed in business literature. According to Nan Lin, how does social capital add value?
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Chapter 9: Business Intelligence Systems
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Q1) According to Brooks' Law, adding more people to a late project will ________.
A) guarantee efficiencies
B) speed up the project
C) create diseconomies of scale
D) reduce the need for coordination
Q2) In the system implementation phase of the SDLC, with ________ installation, the organization implements the entire new system/business processes on a limited portion of the business.
A) parallel
B) phased
C) pilot
D) plunge
Q3) In the system definition phase of the SDLC, the first major task for an assembled project team is to ________.
A) design system components
B) assess the project's feasibility
C) plan the project
D) define system goals and scope
Q4) What are the principles of agile development?
Q5) What are the tools used when planning IS projects?
Page 11
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Chapter 10: Information Systems Security
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Q1) Knowledge management (KM) benefits organizations because it ________.
A) allows distributors to work within the company premises
B) allows suppliers to work according to the organizational policies
C) enables customers to provide bulk feedback
D) enables employees and partners to work smarter
Q2) ________ is defined as information containing patterns, relationships, and trends of various forms of data.
A) Process mining
B) Business process management
C) Business intelligence
D) Spatial intelligence
Q3) Cluster analysis is used to identify groups of entities that have similar characteristics.
A)True
B)False
Q4) Problematic operational data are termed ________.
A) metadata
B) rough data
C) dirty data
D) granular data
Page 12
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Chapter 11: Information Systems Management
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Q1) The acquisition and operation of hardware infrastructure cannot be outsourced.
A)True
B)False
Q2) Users should not bother IS personnel for trivial issues, instead they should fulfill their responsibilities by ________.
A) learning basic computer skills
B) sharing their passwords with others to use their help in solving those trivial issues
C) installing security programs by themselves
D) making hardware modifications
Q3) Which of the following is an outsourcing alternative in which hardware and both operating system and application software are leased?
A) licensed software
B) Infrastructure as a Service (IaaS) cloud hosting
C) Software as a Service (SaaS)
D) virtualization
Q4) Describe the different outsourcing alternatives for hardware, software, data, and procedures.
Q5) List the major functions of the IS department.
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Chapter 12: Information Systems Development
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Q1) Discuss some human safeguards for employees that can ensure the security of information systems.
Q2) Natural disasters present the largest risk for infrastructure loss.
A)True
B)False
Q3) Faulty service excludes problems that result due to incorrect data modification.
A)True
B)False
Q4) Describe the magnitude of security problems in the present day.
Q5) ________ a Web site means to take extraordinary measures to reduce a system's vulnerability, using special versions of the operating system.
A) Pretexting
B) Hardening
C) Phishing
D) Spoofing
Q6) What is a virus? Differentiate between Trojan horses and worms.
Q7) A Trojan horse is a virus that masquerades as a useful program or file.
A)True
B)False
Q8) What are the three general sources of security threats?
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Chapter 13: The International Dimension
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Q1) Which of the following statements is true of international IS project management?
A) Quality standards are identical across cultures.
B) The rate of development is uniform across countries.
C) Effective communication among team members is expensive.
D) The scope and requirements definition for international IS is very easy.
Q2) Two locations that are diverse in terms of business practices and language can operate independently if there is an adequate data interface between the information systems used in each location.
A)True
B)False
Q3) A ________ is a network of organizations and facilities that transforms raw materials into products delivered to customers.
A) legacy system
B) flat organization
C) shell corporation
D) supply chain
Q4) Explain how managing a global IS development project will involve challenges in the areas of time, quality, and costs.
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