Enterprise Systems
Textbook Exam Questions
Course Introduction
Enterprise Systems explores the integrated software solutions that support and streamline core business processes in large organizations. The course examines the architecture, components, and implementation strategies of enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM) systems. Students learn how these systems facilitate information flow, improve operational efficiency, and support decision-making across various departments. Key topics include system selection, business process reengineering, data integration, implementation challenges, and the impact of enterprise systems on organizational performance. Through case studies and practical exercises, students gain insights into the role of these systems in achieving strategic business objectives.
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Information Systems in Organizations People Technology and Processes 1st Edition by
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Wallace
Chapter 1: Information Systems and People
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Sample Questions
Q1) Explain how information systems can help in improving personal productivity. Answer: There are a wide range of information system tools that help people improve their own productivity on the job and in life such as, smartphones that combine voice calls with web browsing, contact databases, e-mail, music, and games, to the many software applications that eliminate tedious work. Even word processing has transformed work in every organization, and it offers numerous tools and add-ons that many people don't know about that can further improve individual productivity. Students, for example, can automatically create and properly format their term paper references by integrating a bibliographic manager such as EndNote or RefNote. Online libraries and reference databases offer links to export the citation in any format, so typing is unnecessary. To improve productivity at work, people can choose from a bewildering variety of computer software and electronic devices.
Q2) Which of the following is NOT an example of information technology?
A) transponder chip on a car's windshield that allows electronic toll collection
B) personal digital assistant
C) bar-code scanners
D) geographic coordinate system
Answer: D
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Page 3
Chapter 11: Systems Development and Procurement
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Sample Questions
Q1) Which of the following functions does a project- and issue-tracking software perform?
A) comparing and analyzing a project with a competitiors' project in the market
B) tracking versions of the code and acting like a library with checkout procedures
C) allowing customers to view the status of a product right before its launch in the market
D) maintaining a complete history of project activity, including dates and tasks assigned
Answer: D
Q2) Which of the following best describes a service oriented architecture?
A) systems created with mutually dependent software components
B) systems created from interconnected subsets of its software components
C) systems assembled from relatively independent software components
D) systems with overlapping components that are used in slow moving companies
Answer: C
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4
Chapter 12: Project Management and Strategic Planning
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Sample Questions
Q1) Change management refers to a structured approach to the transition employees must make as they switch from their existing work processes to new ones.
A)True
B)False
Q2) The critical path in a Gantt chart is the shortest path through the project and identifies those tasks that can be delayed without affecting the finish date.
A)True
B)False
Q3) A project is a temporary activity that is launched for a specific purpose, to carry out a particular objective.
A)True
B)False
Q4) Which of the following disasters is the most likely cause for massive absenteeism in organizations?
A) denial of service attacks
B) unauthorized break-ins
C) pandemics
D) information leaks
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Page 5
Chapter 2: Information Systems and Strategy
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Sample Questions
Q1) Network effects refer to the ________.
A) increased value of a product or service resulting simply because there are more people using it
B) process of selling a product or service through well established networks and consumer chains
C) value obtained from providing fine services to a complex product or service
D) increased value attached with a product or service that can be used for networking purposes
Q2) Why are the operational requirements to run nonprofits considered similar to for-profit businesses?
A) Operations such as payroll, accounting and finance, and human resources are essential for nonprofits.
B) Most of the nonprofit organizations generate profit in some way, and operations are essential for tax planning.
C) The procedural objectives for for-profit organizations and nonprofit organizations are the same.
D) The branding requirements for for-profit organizations and nonprofit organizations are the same.
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Chapter 3: Information and Communications
Technologies: The Enterprise Architecture
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Q1) Kazaa is a software that is commonly used to share audio and video files and documents over the Internet. These files are located in user's computers and not on a centralized server. Kazaa is an example of ________.
A) peer-to-peer application
B) utility software
C) software as a service
D) open source software
Q2) Which of the following families of standards is widely used for wifi connections?
A) IS-95
B) CDMA2000
C) GPRS
D) 802.11
Q3) What type of software did HIVConnect use to build a social networking site to support people living with HIV, and to encourage and accept online donations?
Q4) The ASCII code determines how characters are encoded into digital strings.
A)True
B)False
Q5) What are the four components of computers? Give an example of each component.
Page 7
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Chapter 4: Managing Information Resources with Databases
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Sample Questions
Q1) What are the functions of database management software (DBMS)? Name some common database management software.
Q2) Which of the following is an example of databases without boundaries?
A) U.S. Census Bureau
B) Craigslist
C) Gartner Groups
D) American Idol
Q3) ________ takes advantage of signals transmitted via the phone to access the database, retrieve account information, and enter data.
A) Structured query language
B) Interactive voice response
C) Electronic reported outcome
D) Dialog system
Q4) A blog with a title, subtitle, content with date of creation, and a few images can be considered an example of semi-structured information.
A)True
B)False
Q5) What are the database ownership issues faced by management at a typical company?
Q6) What are the requirements for successful master data management? Page 8
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Page 9
Chapter 5: Information Systems for the Enterprise
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Sample Questions
Q1) Which of the following is a function of a transportation management software?
A) fleet routing and scheduling
B) predicting demand
C) optimizing inventory
D) cross-docking
Q2) ________ describes how easily managers can track timely and accurate supply chain metrics.
A) Malleability
B) Ductility
C) Flexibility
D) Visibility
Q3) What is a web beacon? How can people avoid them?
Q4) Which of the following is a function of a warehouse management software?
A) cross-docking
B) predicting demand
C) fleet routing and scheduling
D) ensuring compliance for cross-border transactions
Q5) Describe how Dell reduced its operating costs.
Q6) What is sentiment analysis? Explain, with an example, how it can help businesses.
Page 10
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Chapter 6: The Web and E-Commerce
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Sample Questions
Q1) What is crowdsourcing? Explain, with an example, some of the drawbacks of crowdsourcing.
Q2) A(n) ________ focuses on informing visitors and empowering them with aggregated information about products from different suppliers.
A) infomediary
B) intranet portal
C) dashboard
D) flat network
Q3) A person clicks on an ad of a fitness club in a blog on nutrition. The person conducts a search on Yoga and moves to another webpage, which is also a network client. The stored information about the person is retrieved and he sees more ads about health clubs and gyms. Which of the following web advertising tools is being used in this example?
A) spiders
B) search engine optimization
C) mashup
D) third-party cookies
Q4) What is multi-dimensional website architecture? Explain with the help of examples.
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Chapter 10: Ethics, Privacy, and Security
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Q1) Liability is a powerful driver for surveillance as employers are held responsible for employees' offensive e-mails or web-surfing habits.
A)True
B)False
Q2) The term ________ refers to a collection of computers that have been compromised by malware, often through some vulnerability in their software or operating system.
A) honeypot
B) botnet
C) Trojan horse
D) black swan
Q3) For which of the following reasons do employers adopt surveillance technologies to track online communications?
A) to increase employee productivity
B) to enable efficient data mining
C) to prevent data redundancy
D) to facilitate faster communication
Q4) What is intellectual property and what significance does it hold in an organization?
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Chapter 7: Business Intelligence and Decision Support
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Sample Questions
Q1) Which of the following best describes the term key performance indicator?
A) quantifiable metrics most important to the individual's role and the organization's success
B) qualitative metrics to measure growth indicators of a country
C) abstract qualitative metrics to measure an individual's role and the organization's success
D) abstract qualitative metrics to measure and compare the success of industries
Q2) Discuss how expert systems function and the challenges faced by developers in building it.
Q3) Which of the following prevents the slowing down of an operational system?
A) building a data warehouse
B) housing all data on a common server
C) running system queries simultaneously
D) storing critical data on e-mail
Q4) Intelligent agents that extract business intelligence from publicly accessible Web sites are also known as ________.
A) mashups
B) bots
C) servers
D) androids
Page 13
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Chapter 8: Collaborating with Technology
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Q1) For which of the following purposes can blogs be used?
A) sending electronic mails
B) communicating through interactive voice chatting
C) building knowledge bases
D) sending instant text messages
Q2) What is media richness?
Q3) Which of the following is true of microblogging?
A) Users can edit information in collaboration with each other.
B) Users can communicate through interactive voice chatting.
C) Users can play interactive games alone or against each other.
D) Users can post links to web resources or videos.
Q4) Which of the following is an example of a blogging tool?
A) WebEx
B) Gmail
C) Wordpress
D) Groupon
Q5) Microblogging is a form of photo software with which large photos can be reduced in size without blurring their resolution.
A)True
B)False
Page 14
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Chapter 9: Knowledge Management and E-Learning
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Sample Questions
Q1) With the help of ________, a person can make corrections and store a record when the digital version of a document is displayed on a screen for a human viewer which the software is unable to decipher.
A) pattern recognition
B) intelligent character recognition
C) semantic mapping
D) web scraping
Q2) Discuss the three main types of intellectual capital.
Q3) A (n) ________ is an information system used to manage e-learning courses, track student progress, manage educational records, online registration, assessment tools, and collaborative technologies.
A) expert system
B) learning management system
C) online analytical processing system
D) expert location system
Q4) What role does a project manager in an e-learning program play?
A) bringing content to life and making it accessible
B) tracking progress from kick-off to completion
C) developing knowledge for a course
D) defining the objectives and goals of the course
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