Enterprise Systems
Textbook Exam Questions
Course Introduction
Enterprise Systems explores the integrated software platforms that support business processes, data management, and information flow across complex organizations. This course covers the architecture, implementation, and management of enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM) systems. Students will learn how these systems streamline operations, enhance decision-making, and drive organizational efficiency, with a focus on real-world applications, case studies, and hands-on experience using popular enterprise software solutions.
Recommended Textbook Systems Analysis and Design 11th Edition by Scott Tilley
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Page 2
Chapter 1: Introduction to Systems Analysis and Design
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Q1) Can expand to meet new business requirements and volumes
A)Management information system (MIS)
B)Modeling
C)Message
D)Spiral model
E)Enterprise resource planning (ERP)
F)Team leaders
G)Operational employees
H)Supply chain
I)Scalable design
J)Prototype
Answer: I
Q2) A _____ is an overview that describes a company's overall functions, processes, organization, products, services, customers, suppliers, competitors, constraints, and future direction.
A)business matrix
B)business profile
C)business index
D)business glossary
Answer: B
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Page 3
Chapter 2: Analyzing the Business Case
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Q1) A _____ is a summary of a project request and a specific recommendation.
A)case for action
B)routine report
C)breakdown report
D)case for approval
Answer: A
Q2) _____ limitations result when a system that was designed for a specific hardware configuration becomes obsolete when new hardware is introduced.
A)Accessibility
B)Relationship
C)Feasibility
D)Performance
Answer: D
Q3) _____ are advantages that are difficult to measure in dollars but are important to a company.
A)Tangible benefits
B)Intangible benefits
C)Tactile benefits
D)Real benefits
Answer: B
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Chapter 3: Managing Systems Projects
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Q1) Adding more people to a project actually might increase the time necessary to complete the project because of a principle called _____.
A)Brooks' Law
B)Bernoulli's Law
C)Hooke's Law
D)Moody's Law
Answer: A
Q2) If team members lack experience with certain aspects of the required technology, temporary help might be obtained from IT consultants or part-time staff.
A)True
B)False
Answer: True
Q3) System developers can initiate a formal project as early as the preliminary investigation stage, or later on, as analysis, design, and implementation activities occur.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Requirements Modeling
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Q1) This is the overall diagram in business process modeling notation (BPMN) terminology.
A)Total cost of ownership (TCO)
B)Closed-ended
C)Agile method
D)A functional decomposition diagram (FDD)
E)Rapid application development (RAD)
F)Open-ended
G)CASE tool
H)Pool
I)The Unified Modeling Language (UML)
J)Scalable system
Q2) IT professionals recognize that successful systems must be user-oriented, and users need to be involved, formally or informally, at every stage of system development.
A)True
B)False
Q3) Joint application development (JAD), rapid application development (RAD), and agile methods all have advantages and disadvantages. What are they?
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Chapter 5: Data and Process Modeling
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Q1) A data structure that contains a set of related data elements that are stored and processed together
A)Balancing
B)Structured analysis
C)Leveling
D)Data flow diagram (DFD)
E)Physical model
F)Data dictionary
G)Decision table
H)Logical model
I)Data flow
J)Record
Q2) When a context diagram is expanded into data flow diagram (DFD) diagram 0, all the connections that flow into and out of process 0 must be retained.
A)True
B)False
Q3) What are the guidelines to be followed when you draw a context diagram and other data flow diagrams (DFDs)?
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Chapter 6: Object Modeling
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Q1) An object, such as a bank account, can have a specific attribute called a(n) _____ that can be active, inactive, closed, or frozen.
A)state
B)grade
C)instance
D)status
Q2) The Unified Modeling Language (UML) uses a set of symbols to represent graphically the _____ within a system.
A)feasibility
B)accuracy
C)components
D)relationships
Q3) A method is like a blueprint, or template, for all the objects within a class.
A)True
B)False
Q4) When use cases are identified, all the related transactions should be kept separate.
A)True
B)False
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Chapter 7: Development Strategies
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Q1) _____ is a model of software deployment where an application is hosted as a service provided to customers over the Internet.
A)Hardware as a Help
B)Software as a Service
C)Process as a Product
D)Process as a Product.
Q2) Discuss the concerns and issues related to outsourcing.
Q3) _____ is the starting point for measuring the performance, accuracy, and completeness of the finished system before entering the systems design phase.
A)Software requirements specification
B)Request for quoting document
C)Software license
D)Maintenance agreement
Q4) Mergers and acquisitions typically have no impact on clients and customers of large, financially healthy firms.
A)True
B)False
Q5) Contrast logical and physical design.
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Chapter 8: User Interface Design
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Q1) A popular security solution is the use of a network-based application, often called a _____, which controls access to and from workstation interfaces.
A)port synchronizer
B)port connector
C)port installer
D)port protector
Q2) A(n) _____ produces one or more lines of output for each record processed.
A)detail report
B)exception report
C)summary report
D)exigency report
Q3) Betty's lead needs to get a report of all of the purchases made only by his employees, using their employee discount, in a given week. In which of the following folders is she likely to find this category of report?
A)Exception reports
B)Summary reports
C)Detail reports
D)Control reports
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10
Chapter 9: Data Design
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Sample Questions
Q1) Web-based systems are popular because they offer ease of access, cost-effectiveness, and worldwide connectivity.
A)True
B)False
Q2) Eamon plans to operate three warehouses, in different cities, to support his business.
To find the exact location of a product, he wants to establish a code that identifies a product's warehouse location, floor number, section number, aisle number, and bin number. By doing this, he can ship the ordered products faster. Which of the following codes would you suggest Eamon to use?
A)Significant digit code
B)Block sequence code
C)Sequence code
D)Action code
Q3) A _____ specifies the fields and identifies the primary key in a particular file.
A)frame design
B)table design
C)viewport
D)window
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Chapter 10: System Architecture
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Q1) The _____ describes how data actually moves from an application on one computer to an application on another networked computer.
A)OSI (Open Systems Interconnection) model
B)five forces model
C)object-oriented database model
D)subscription model
Q2) Sam is looking at a second system. This system, he determines, is a batch processing system. Which of the following observations helped him determine the system?
A)Users accessing data randomly
B)The information system at the client site being available whenever necessary, supporting business functions
C)The system at the client side processing transactions completely when and where they occur
D)The IT operations group at the client site running programs at a predetermined schedule, without user involvement
Q3) Discuss cloud computing at length, including its advantages and disadvantages. Be sure to include a definition of all relevant terms in your explanation.
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12
Chapter 11: Managing Systems Implementation
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Q1) The given figure shows a _____ module, which is reusable code and can be invoked from more than one point in a structure chart.
A)library
B)data
C)subordinate
D)control
Q2) When developing a training program, which of the following guidelines should be kept in mind?
A)Train people individually.
B)Select the most effective place to conduct the training.
C)Develop a single training program for distinct employee groups.
D)Provide only hands-on experience training.
Q3) Podcasts can be prescheduled, made available on demand, or delivered as automatic updates.
A)True
B)False
Q4) Modules that are independent are tightly coupled.
A)True
B)False
Q5) Provide a step-by-step description of how to create a structure chart.
Page 13
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Chapter 12: Managing Systems Support and Security
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Q1) One highly publicized form of social engineering is called post texting, which is a method of obtaining personal information under false pretenses.
A)True
B)False
Q2) In a secluded engineering attack, an intruder uses social interaction to gain access to a computer system.
A)True
B)False
Q3) _____ measures risk likelihood and impact.
A)Risk assessment
B)Risk marker
C)Risk identification
D)Risk control
Q4) To avoid problems, preventive maintenance _____.
A)adds enhancements to an operational system and makes the system easier to use
B)diagnoses and corrects errors in an operational system
C)involves changing an operational system to make it more efficient, reliable, or maintainable
D)requires analysis of areas where trouble is likely to occur
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Chapter 13: Toolkit A: The Systems Analysts Toolkit
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Q1) When delivering a presentation, try to anticipate the questions an audience will ask so a response can be prepared ahead of time.
A)True
B)False
Q2) A presentation should be planned in three stages: the introduction, the information, and the summary.
A)True B)False
Q3) Visual aids can direct audience attention away from the speaker, which is useful if the speaker is nervous while giving a presentation.
A)True
B)False
Q4) When preparing written documents, _________, as in the sentence "Tom designed the system," should be used whenever possible.
Q5) The why, who, what, when, and how of communications are important questions that one must answer before he or she communicates.
A)True B)False
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Chapter 14: Toolkit B: Case Tools
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Q1) Since non-procedural languages are _________, they make it easier to implement an object-oriented system design.
Q2) The features of an object-oriented (O-O) approach include modular design and single-use code, which increases costs and slows down development.
A)True
B)False
Q3) _____ methods use a variety of diagrams, such as use case, class, sequence, and state transition diagrams.
A)Unstructured
B)Agile
C)Object-oriented
D)Event-driven
Q4) Application life cycle management (ALM) is a part of a broader concept known as product life cycle management (PLM).
A)True
B)False
Q5) COBOL is an example of _________ programming languages.
Q6) A(n) _________ is an alternative name for a data element in a repository.
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Chapter 15: Toolkit C: Financial Analysis Tools
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Q1) Cost-avoidance benefits refer to expenses that are necessary if a new system is not installed.
A)True
B)False
Q2) _________ is the total time that a user is connected actively to a remote serversome Internet service providers use this as a basis for charges.
Q3) Return on investment analysis considers costs and benefits over a shorter time span than payback analysis.
A)True
B)False
Q4) _____ is performed to determine the economic feasibility of an information system project and to compare alternative solutions.
A)SWOT-check analysis
B)Economical detriment analysis
C)Contrast analysis
D)Cost-benefit analysis
Q5) Variable costs are costs that vary depending on the level of activity. A)True
B)False
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Chapter 16: Toolkit D: Internet Resource Tools
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Q1) The IT needs of the federal government are miniscule.
A)True
B)False
Q2) Sponsored links are links that are completely independent of any companies.
A)True
B)False
Q3) A(n) _________ is a website that allows users to find information by using a hierarchy, starting with a general heading and proceeding to more specific topics.
Q4) A collection of related webpages is called a _____.
A)web browser
B)web layer
C)website
D)weblink
Q5) When the _____ logical operator is used to combine keywords, a search engine will retrieve all results containing either keyword.
A)OR
B)AND
C)IF
D)NOT
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