Enterprise Systems
Test Preparation
Course Introduction
Enterprise Systems introduces students to the integrated information systems used by organizations to manage business processes and resources efficiently. The course explores the design, implementation, and management of enterprise resource planning (ERP) systems, customer relationship management (CRM) platforms, and supply chain management (SCM) solutions. Students will examine how enterprise systems streamline data flow, support decision-making, and facilitate collaboration across various departments. Through case studies and practical exercises, learners will analyze system architectures, evaluate software solutions, and understand the challenges and benefits of enterprise system adoption in diverse business environments.
Recommended Textbook
Information Technology Project Management 8th Edition by Kathy Schwalbe
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13 Chapters
1088 Verified Questions
1088 Flashcards
Source URL: https://quizplus.com/study-set/2112 Page 2
Chapter 1: Introduction to Project Management
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96 Verified Questions
96 Flashcards
Source URL: https://quizplus.com/quiz/42080
Sample Questions
Q1) The _____ of project management includes quality, scope, time, and cost constraints.
Answer: quadruple constraint
Q2) Discuss the PMI Code of Ethics and Professional Conduct.
Answer: PMI approved a new Code of Ethics and Professional Conduct that took effect in January 2007. This code applies not only to PMPs, but to all PMI members and individuals who hold a PMI certification, apply for a PMI certification, or serve PMI in a volunteer capacity. It is vital for project management practitioners to conduct their work in an ethical manner. Even if one is not affiliated with PMI, these guidelines can help one conduct their work in an ethical manner, which helps the profession earn the confidence of the public, employers, employees, and all project stakeholders. The PMI Code of Ethics and Professional Conduct includes short chapters addressing vision and applicability, responsibility, respect, fairness, and honestly.
Q3) A _____ is a tool used in risk management.
A)work breakdown structure
B)project organizational chart
C)critical path analysis
D)probability matrice
Answer: D
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Page 3
Chapter 2: The Project Management and Information Technology Context
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89 Verified Questions
89 Flashcards
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Sample Questions
Q1) In a _____organizational structure, program managers, rather than functional managers or vice presidents, report to the CEO. Their staffs have a variety of skills needed to complete all required tasks within their programs.
A)project
B)symbolic
C)matrix
D)functional
Answer: A
Q2) The _____ model of a systems development life cycle assumes that requirements will remain stable after they are defined.
A)spiral life cycle
B)waterfall life cycle
C)incremental build life cycle
D)RAD life cycle
Answer: B
Q3) Some projects have a senior manager called a(n)_____ who acts as a key proponent for a project.
Answer: champion
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Chapter 3: The Project Management Process Groups: A Case Study
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83 Verified Questions
83 Flashcards
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Sample Questions
Q1) In Scrum, a(n) _____ is a useful object created by people.
Answer: artifact
Q2) A(n) _____ is a meeting held at the beginning of a project so that stakeholders can meet each other, review the goals of the project, and discuss future plans.
Answer: kick-off meeting
Q3) The project management plan is the output of the planning process of project _____.
A)integration management
B)quality management
C)scope management
D)procurement management
Answer: A
Q4) Enterprise environmental factors are an output of the executing process of _____.
A)project integration management
B)project quality management
C)project human resource management
D)project procurement management
Answer: C
Page 5
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Chapter 4: Project Integration Management
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83 Verified Questions
83 Flashcards
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Sample Questions
Q1) Many projects fail because of unclear requirements and expectations, so starting with a payback analysis makes a lot of sense.
A)True
B)False
Q2) Information systems can help an organization support a strategy of being a low-cost producer.
A)True
B)False
Q3) The introduction or overview of a project must only include a list of definitions and acronyms.
A)True
B)False
Q4) Which of the following is true of return on investment or ROI?
A)It is always a percentage.
B)It is always a positive number.
C)It is the result of adding the project costs to the profits.
D)The lower it is, the better.
Q5) What is integrated change control? What are the main objectives of integrated change control?
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Chapter 5: Project Scope Management
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77 Verified Questions
77 Flashcards
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Sample Questions
Q1) A(n) _____ is a table that lists requirements, their various attributes, and the status of the requirements to ensure that all are addressed.
A)requirements traceability matrix
B)Gantt chart
C)state transition table
D)entity-attribute-value model
Q2) The _____ includes the approved project scope statement and its associated WBS and WBS dictionary.
Q3) _____ uses highly organized and intensive workshops to bring together project stakeholders-the sponsor, users, business analysts, programmers, and so on-to jointly define and design information systems.
A)Prototyping
B)JAD
C)RAD
D)Use case modeling
Q4) The format of the WBS dictionary is essentially the same for all projects.
A)True
B)False
Q5) A work package is a task at the _____ level of the WBS.
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Chapter 6: Project Time Management
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) In a Gantt chart, thick black bars represent milestones achieved in a project.
A)True
B)False
Q2) An activity is an element of work that has an expected duration, cost, and resource requirements.
A)True
B)False
Q3) A network diagramming technique in which boxes represent activities is known as a(n) _____.
A)PDM
B)CPM
C)ADM
D)PERT
Q4) Which of the following types of dependencies are inherent in the nature of work being performed on a project?
A)Mandatory
B)Discretionary
C)External
D)Random
Q5) _____ is the number of workdays or work hours required to complete a task.
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Chapter 7: Project Cost Management
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) In a bottom-up estimate, the size of the individual work items is one of the factors that drives the accuracy of the estimates.
A)True
B)False
Q2) Describe three tools used in developing a good cost estimate.
Q3) In addition to providing input for budgetary estimates, the process of _____ provides a cost baseline.
Q4) The budget is one of the three values of earned value management and is also known as _____.
A)earned value
B)actual cost
C)indirect cost
D)planned value
Q5) If the cost performance index (CPI) is less than 100 percent, the project is under budget.
A)True
B)False
Q6) The additional percentage or dollar amount by which actual costs exceed estimates is known as a(n) _____.
Page 9
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Chapter 8: Project Quality Management
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81 Verified Questions
81 Flashcards
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Sample Questions
Q1) The term _____ means a product can be used as it was intended.
Q2) Watts S. Humphrey defines a(n) _____ as anything that must be changed before delivery of the program.
Q3) Products that are accepted by project stakeholders are considered to be validated deliverables.
A)True
B)False
Q4) _____ addresses how well a product or service performs the customer's intended use.
A)Reliability
B)Performance
C)Maintainability
D)Functionality
Q5) Genichi Taguchi's _____ methods focus on eliminating defects by substituting scientific inquiry for trial-and-error methods.
Q6) Describe the relationship between Six Sigma and Statistics. What statistical concepts are involved in the Six Sigma philosophy?
Q7) List and briefly describe the three project quality management processes.
Q8) _____ measures how much variation exists in a distribution of data.
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Chapter 9: Project Human Resource Management
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89 Verified Questions
89 Flashcards
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Sample Questions
Q1) _____ is at the top of Maslow's hierarchy of needs.
A)Esteem
B)Self-actualization
C)Physiological
D)Social
Q2) The acquiring of the project team is a subprocess associated with the _____ process of project human resource management.
A)executing
B)controlling and monitoring
C)planning
D)initiating
Q3) The main outputs of the _____ process are team performance assessments and enterprise environmental factors updates.
A)managing the project team
B)acquiring the project team
C)developing the project team
D)human resource planning
Q4) According to Maslow, only after meeting _____ needs can individuals act upon growth needs.
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Chapter 10: Project Communications Management
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74 Verified Questions
74 Flashcards
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Sample Questions
Q1) According to the guidelines provided by Practical Communications, Inc., a(n) _____ is a medium that is "excellent" for encouraging creative thinking.
A)phone call
B)e-mail
C)meeting
D)Web Site
Q2) _____ often create consolidated progress reports based on the information received from team members.
Q3) Which of the following methods of communication is likely to be most effective for conveying sensitive or important information?
A)Short face-to-face meetings
B)E-mails
C)Telephone conversations
D)Reading reports from other team members
Q4) The output of the _____ process is a communications management plan.
A)managing communications
B)reporting performance
C)controlling communications
D)planning communications
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Chapter 11: Project Risk Management
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79 Verified Questions
79 Flashcards
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Sample Questions
Q1) Quantitative risk analysis need not be done for projects that are large and complex.
A)True
B)False
Q2) _____ are/is a qualitative risk analysis tool that maintains an awareness of risks throughout the life of a project in addition to identifying risks.
A)SharePoint portal
B)Probability/impact matrices or charts
C)Expectations management matrix
D)Top Ten Risk Item Tracking
Q3) The lower the earned monetary value calculation for a project, the chances of project success is higher.
A)True
B)False
Q4) _____ risks are risks that remain after all of the response strategies have been implemented.
Q5) List and briefly describe the six major processes involved in risk management.
Q6) The term _____ is used to describe risks that the project team has identified and analyzed.
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Chapter 12: Project Procurement Management
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83 Verified Questions
83 Flashcards
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Sample Questions
Q1) In an FPI contract, all of the risk is borne by the buyer.
A)True
B)False
Q2) A(n) _____ is also known as a tender or quote, short for quotation.
Q3) In project procurement management, an output of the _____ monitoring and controlling process.
A)Change requests
B)Selected sellers
C)Resource calendars
D)Make-or-buy decisions
Q4) With a(n) _____ contract, the buyer pays the supplier for allowable performance costs plus a fixed fee payment usually based on a percentage of estimated costs.
A)CPFF
B)FPIF
C)CPAF
D)CPIF
Q5) A(n) _____ type of e-procurement that sends requests for information and prices to suppliers and receives the response of suppliers using Internet technology.
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Chapter 13: Project Stakeholder Management
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) Scope, time and cost goals in order of importance can be ranked on a(n) _____.
A)requirements traceability matrix
B)expectations management matrix
C)responsibility assignment matrix
D)probability matrix
Q2) A(n) _____ is a technique for analyzing information to determine which stakeholders' interests to focus on and how to increase stakeholder support throughout the project.
Q3) The project team must take corrective action if stakeholders with _____ are categorized as resistant or unaware.
A)high interest/low power
B)high interest and high power
C)low interest/ low power
D)low interest/high power
Q4) Project stakeholder management has resonances with project cost management and project time management.
A)True
B)False
Q5) What is a stakeholder register and what information must be included in it?
Page 15
Q6) What must be the contents of the stakeholder management plan?
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