Enterprise Systems
Exam Materials
Course Introduction
Enterprise Systems explores the integrated software platforms that support business processes and information flows across organizations. This course introduces students to the fundamental concepts, components, and architectures of enterprise systems such as Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Supply Chain Management (SCM) systems. Emphasis is placed on how these technologies streamline operations, enhance data visibility, and enable informed decision-making in complex enterprise environments. Through case studies and hands-on exercises, students will learn about system selection, implementation challenges, and the impacts of enterprise systems on organizational performance and strategy.
Recommended Textbook
Enterprise Systems for Management 2nd Edition by Luvai Motiwalla
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Page 2
Chapter 1: Introduction to Enterprise Systems for Management
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Sample Questions
Q1) ERP implementations usually go beyond technical issues, to include people, process and change issues.
A)True
B)False
Answer: True
Q2) Because they lack the skill sets and time necessary to develop it ________, most organizations choose to purchase ERP software from a vendor.
A) in-house
B) efficiently
C) modularized
D) organically
E) cross-functionally
Answer: A
Q3) When ERP software is purchased from a vendor, this is known as a "vendor-driven" architecture.
A)True
B)False
Answer: False
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Chapter 2: Systems Integration
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Q1) If there is a system failure or a major disaster it is crucial that a good ________ system for the integrated system be in place.
A) hardware
B) backup and recovery
C) database
D) crisis management
E) electrical
Answer: B
Q2) Today's information systems are based on a centralized architecture that allows sharing of applications and data resources between the end user and the server computers.
A)True
B)False
Answer: False
Q3) The distributed system architecture is very complex requiring careful planning and design.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Enterprise Systems Architecture
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Q1) In the ERP system, user ________ are set up to define the access rights for each and every functional user of the system.
A) accounts
B) GUIs
C) applications
D) roles
E) none of the above
Answer: D
Q2) Marketing automation is an example of a typical ERP module.
A)True
B)False
Answer: False
Q3) Middleware provides generic interfaces with which integrated applications pass messages to each other.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Development Life Cycle
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Sample Questions
Q1) Describe the main phases or stages of the traditional ERP life cycle.
Q2) In the prototyping approach, end users create their own applications.
A)True
B)False
Q3) The ERP life cycle is often just as rigorous as the traditional ________ life cycle.
A) network
B) project
C) BIM
D) SDLC
Q4) The process of developing new information systems is called the SDLC.
A)True
B)False
Q5) Deloitte & Touche developed an ERP implementation methodology called RAD.
A)True
B)False
Q6) ERP packages are complex software packages with embedded business processes.
A)True
B)False
Q7) Describe the main phases or stages of the traditional SDLC.
Page 6
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Chapter 5: Implementation Strategies
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Sample Questions
Q1) The current generation of ERP systems uses thick clients to access the software.
A)True
B)False
Q2) In terms of governance, senior management are the owners of the ERP project.
A)True
B)False
Q3) Change management activities should ________ the entire ERP project.
A) occur throughout B) occur in the beginning of C) occur at the end of D) never occur in E) none of the above
Q4) Most new ERP systems are ________ which provides flexible access to the applications.
A) single instances
B) web-based
C) scalable
D) network-based
Q5) What are the issues associated with the infrastructure platform on which the ERP system will run?
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Chapter 6: Software and Vendor Selection
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Q1) The ERP implementation contract is usually separate from the software vendor license and contract.
A)True
B)False
Q2) ________ that specialize in selection of ERP vendors may be brought in at the beginning of the process.
A) Consultants
B) Attornies
C) Managers
D) Executives
E) none of the above
Q3) ERP vendors usually issue a statement of ________ which describes where future development of the product is headed.
A) direction
B) support
C) historical evolution
D) vendor upgrades
Q4) Describe the main ERP vendors and what distinguishes them from the rest.
Q5) What is an RFP and how is it used in the vendor selection process?
Q6) What is meant by TCO and how is it used to evaluate ERP system bids?
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Chapter 7: Operational and Post Implementation
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Q1) There should be at least three readiness reviews before the ultimate decision to go live.
A)True
B)False
Q2) Users may be frustrated with the new ERP system because activities that were simple to do in the old legacy system now seem much ________ in the new system.
A) easier
B) faster
C) more complex
D) cheaper
E) none of the above
Q3) Training should gear up during the readiness process.
A)True
B)False
Q4) Describe some of the typical user issues and activities that may arise during the stabilization period.
Q5) The PMO is the Project Maintenance Office.
A)True
B)False
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Chapter 8: Program and Project Management
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Q1) It is very important that the executive sponsor speak at the project completion meeting about how important the project is for the organization as a whole.
A)True
B)False
Q2) When a key project member leaves in the middle of the project, it is important that there is a process in place to transfer their ________ to their replacement.
A) files
B) scope document
C) knowledge
D) functional requirements document
Q3) As long as a project leader is an important technical or functional contributor for the project, good communication skills are not necessary.
A)True
B)False
Q4) Why do ERP projects often take longer to get started than anticipated?
Q5) What are the keys to a successful change management process?
Q6) Why is it so important to have a decision making process in place?
Q7) Why is it so important to have a knowledge transfer process in place?
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Chapter 10: Global, Ethics, and Security Management
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Q1) The adoption of the SaaS model may turn applications into ________.
A) hardware
B) commodities
C) disasters
D) managers
E) none of the above
Q2) One benefit of outsourcing an ERP system is that it has a predictable monthly payment.
A)True
B)False
Q3) Organizations now must get a(n) ________ to collect and share individual's personal data.
A) database
B) network application
C) approval
D) web cookie
Q4) It is difficult to add more hardware resources when the ERP system is outsourced.
A)True
B)False
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Chapter 11: Supply Chain Management
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Q1) The supply chain has minimal impact on the firm's value chain.
A)True
B)False
Q2) ________ are important components for connecting external supply chain partners and are usually secured via a VPN.
A) Extranets
B) Intranets
C) Internets
D) WANs
E) none of the above
Q3) DCOM and CORBA make application integration easier by providing a standard set of:
A) protocols.
B) data conversion formats.
C) user profiles.
D) APIs.
Q4) What is supply chain management (SC
M)? How is it an outgrowth of Porter's value chain concept?
Q5) How have the Internet and Web-based applications changed SCM?
Q6) How are the different facilities integrated into the supply chain network?
Page 12
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Chapter 12: Customer Relationship Management
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Q1) The CRM ________ server provides an extranet access point for external users such as vendors.
A) cloud
B) database
C) client
D) web
E) none of the above
Q2) Paying a CRM vendor to host your CRM applications is a less expensive alternative to purchasing licenses to CRM software and running it yourself.
A)True
B)False
Q3) A company may also choose a hosted architecture where the CRM vendor runs and maintains the CRM applications and data on their own web site.
A)True
B)False
Q4) Organizations first implemented CRM to capture customer data for analysis.
A)True
B)False
Q5) How is CRM integrated with the processes associated with data analysis?
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Chapter 9: Organizational Change and Business Process
Reengineering
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Q1) The OPM3 is used to provide a framework for the ERP system's infrastructure.
A)True
B)False
Q2) The BPR methodology continues to the fourth step ________.
A) testing
B) mapping
C) definition
D) reevaluation
E) preparation
Q3) In the "as is" phase, all the new processes must have estimates of timing and who is responsible.
A)True
B)False
Q4) A BPM process category is decision-intensive processes.
A)True
B)False
Q5) ERP implementation project CEOs are created just for the project.
A)True
B)False
Page 14
Q6) What are the steps in the BPR process?
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Page 15