Enterprise Systems
Exam Answer Key
Course Introduction
Enterprise Systems explores the design, implementation, and management of integrated information systems that support business processes and operations across organizations. The course covers core concepts such as Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Supply Chain Management (SCM), emphasizing how these systems streamline workflows, enhance decision-making, and promote data consistency. Students will examine system architectures, industry best practices, and the challenges of system integration, as well as learn about enterprise-wide software solutions and their role in driving organizational efficiency and competitiveness.
Recommended Textbook Systems Analysis and Design 4th Edition by
Alan Dennis
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14 Chapters
1692 Verified Questions
1692 Flashcards
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Chapter 1: The Systems Analyst and Information Systems Development
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) What are the four phases of the SDLC and what is the major deliverable from each of the phases?
Answer: Planning - deliverable is the system request (also feasibility study and project plan)
Analysis - deliverable is the system proposal Design - deliverable is the system specification (also Alternative Matrix) Implementation - deliverable is the installed system (including documentation,migration plan,and support plan)
Q2) The new system will be built on an open source platform using MySQL and php.Jing has a strong background in these areas.He will be serving as the _____________ on this project.
A)Business analyst
B)Systems analyst
C)Infrastructure analyst
D)Change management analyst
E)Project manager
Answer: C
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Chapter 2: Project Selection and Management
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110 Flashcards
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Sample Questions
Q1) A critical success factor for project management is to start with a realistic assessment of the work that needs to be accomplished.
A)True
B)False
Answer: True
Q2) What are some things you can do to avoid conflicts on a project team?
Answer: Clearly define plAns: for the project;make sure the team understands how the project is important to the organization;develop detailed operating procedures and communicate these to the team members;develop a project charter;develop schedule commitments ahead of time;forecast other priorities and their possible impact on the project.
Q3) The science (or art)of project management is setting a schedule and sticking to it no matter what - even if that includes working weekends and adding staff to reach the deadline on time.
A)True
B)False
Answer: False
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Chapter 3: Requirements Determination
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153 Flashcards
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Sample Questions
Q1) The interview process has gone well.There are a few things that need clarification and what really happens when specific financial analysts use the system.Which of the following might be the best way to verify what does happen?
A)Observation of how the analysts do their work
B)Document analysis of what the system was to do
C)A JAD session with end users, financial analysts and top managers
D)Additional interviews with top level managers in the finance area
E)Questionnaires / survey of end users of the system
Answer: A
Q2) (Brainstorming)In technology analysis people look at what new technologies are available and how to incorporate such technologies into their environment.Research ten new technologies on the internet and write a paragraph on how these technologies might be of value to your college - or to you in the future.
Answer: Open ended -
Q3) The output of the analysis phase is the 'system proposal'.
A)True
B)False
Answer: True
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Chapter 4: Systems Analysis and Design
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Sample Questions
Q1) The Major Outputs section on a use case will give the _________
A)Sources of that input
B)Destinations of that input
C)Creator of that input
D)User of that input
E)What triggers the input to occur
Q2) The most common ways to gather information for use cases is with questionnaires of the affected users.
A)True
B)False
Q3) Project managers,business analysts and systems analysts create all use cases without user input.
A)True
B)False
Q4) A use case helps:
A)Define interview questions
B)Clarify ongoing costs for a system
C)Identify risks with the project
D)Refine project management milestones
E)Understand system activities and requirements
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Chapter 5: Process Modeling
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Logical process models are:
A) Models that describe processes without suggesting how they are conducted
B) Coded logic models
C) Models based upon implementing the if-then-else programming structure
D) Developed by the infrastructure analyst
E) Created in the system walkthough
Q2) A process model is a formal way of representing how a business system operates.
A)True
B)False
Q3) Andrei has a diagram that shows only one process and external entities.He is developing a:
A) Context diagram
B) Use case diagram
C) Level 0 diagram
D) Level 1 diagram
E) Level 2 diagram
Q4) Data cannot go from one process to another process without going to a data store first A)True B)False
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Chapter 6: Data Modeling
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) Relationships are some type of information that is captured about entities.
A)True
B)False
Q2) You have a student registration system (simplified)with three entities: Student,Professor,and Class.Assume standard attributes for the three entities.What might be the relationships,cardinality and modality between the three?
Q3) In defining LAST-NAME in the data dictionary,we might describe it as a character field having from 1 to 15 alphabetic characters.
A)True
B)False
Q4) A data model can __________:
A)Illustrate return-on-investment, break-even point, and economic feasibility
B)Represent actions or processes that occur in the to-be system
C)Be used as a logical data model in analysis and as a physical data model in design
D)Only be used in BPR situations
E)Only be used with JAD sessions
Q5) What is the relationship between ERDs,DFDs and CASE tools?
Q6) What are the three primary components of an ERD diagram?
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Chapter 7: Moving Into Design
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106 Verified Questions
106 Flashcards
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Sample Questions
Q1) Business requirements are communicated through a collection of design documents and physical processes and data models.
A)True
B)False
Q2) One systems development option is to let users build their own system using tools like Excel and Access,with support from the Microsoft help desk.
A)True
B)False
Q3) One systems development option is to build a system from scratch.
A)True
B)False
Q4) A table that can be used to look at various design options is a(n):
A)RFP
B)CRUD
C)Gantt Chart
D)Alternative Matrix
E)SQL query
Q5) What are the three acquisition strategies? Describe them.
Q6) What is an alternative matrix? What does it do?
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Chapter 8: Architecture Design
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Sample Questions
Q1) Generally speaking,information systems do not have high performance requirements due to their stable and predictable nature.
A)True
B)False
Q2) Thick clients contain:
A)Enormous storage abilities
B)Almost all or most of the application logic
C)Almost none or less than half of the application logic
D)Almost all of the data logic
E)None of the above
Q3) Describe the difference between a thick and a thin client.
Q4) The cost of infrastructure associated with Server-Based systems is:
A)Low
B)Low-Medium
C)High-medium
D)High
E)Very High
Q5) The architectural components of any system are the network and the hardware.
A)True
B)False
10
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Chapter 9: Dennis/wixom/roth
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231 Verified Questions
231 Flashcards
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Sample Questions
Q1) Space is generally at a premium on forms and reports ,thus squeezing information onto forms is considered a wise business decision.
A)True
B)False
Q2) Interface Icons are _____.
A)Pictures that will appear on command buttons as well as in reports and forms to highlight important information
B)Data flow arrows between the elements of an interface standards scenario
C)GUIs representing the major use cases and DFDs
D)Pictures for aesthetics within a screen system
E)More than one of the above
Q3) A completeness check is like using a web form and verifying that the user put something in all of the important boxes.
A)True
B)False
Q4) Summary reports are the same as exception reports.
A)True
B)False
Q5) What are the five steps in user interface design? Why is iteration so important?
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Chapter 10: Program Design
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Sample Questions
Q1) You are an analyst designing a billing module for a course registration system.For a particular module,the processing logic that needs to be coded is: under 12 credits,the cost is $400 per credit;from 12 to 15;the cost is $375 per credit and 16 or higher,the cost is $350 per credit.Write pseudocode for this scenario to guide a programmer who must produce the code for this module.
Q2) The technique that is used to communicate what needs to be developed to programmers / developers is called 'raw-code'.
A)True
B)False
Q3) A structure chart shows sequence,selection and data flows. A)True B)False
Q4) When building the physical data flow diagram,processes may become html web pages or Visual Basic screens.
A)True B)False
Q5) Generally,transaction structures occur at lower levels of a structure chart. A)True B)False
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Chapter 11: Data Storage Design
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) The type of processing system that creates reports for supervisors (and other functional users)probably would be a:
A)Transaction Processing System (TPS)
B)Management Information System (MIS)
C)Executive Support System (ESS)
D)Decision Support System (DSS)
E)Rebate Management System (RMS)
Q2) Which of the following is NOT a relational database management system product?
A)MySQL
B)Access
C)Photoshop
D)Oracle
E)Informix
Q3) Rachel wants aggregated data like find the number of banking customers who have savings accounts over $100,000 and home mortgages with her bank.She probably wants to use a Decision Support System.
A)True
B)False
Q4) What is the best way to optimize storage efficiency in a relational database?
Q5) What is the best ways to optimize access speed in relational databases?
Page 13
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Chapter 12: Moving Into Implementation
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Sample Questions
Q1) One of the keys to successful project management is to monitor minor slippages in the schedule.
A)True
B)False
Q2) Which is generally the best understood component of the SDLC and may offer the fewest problems?
A)Developing the database design
B)Developing the system's software
C)Writing onscreen documentation
D)Changing the data into third normal form
E)Doing interviews
Q3) Generally when assigning programming development tasks,the project manager will analyze skill levels and capabilities of programming staff and also analyze the modules for complexity and try to match complex modules to more experienced and skilled programming developers.
A)True
B)False
Q4) Myles is a systems analyst on a new project that involves significant programming.What is Myles doing while the programming is going on?
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Chapter 13: Transition to the New System
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) Of direct and parallel conversion,parallel is the most risky.
A)True
B)False
Q2) One conversation strategy is 'conversion style' where the change from the old system to the new system can be instantaneous or gradual.
A)True
B)False
Q3) What is a 'business contingency plan'? What is its purpose?
Q4) What are the three major training options?
Q5) A 'technology restructuring matrix' describes how to handle potential business disruptions due to technical problems during conversion.
A)True
B)False
Q6) The transition from the old business processes and computer programs to the new business processes and computer programs will be facilitated by ensuring that a number of business,technical and people issues are addressed.
A)True
B)False
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Chapter 14: the Movement to Objects
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Sample Questions
Q1) The four fundamental UML diagrams replace _______________ in the traditional SDLC.
A)User interface scenarios
B)Data flow diagrams and entity relationship diagrams
C)Observation, documentation analysis and questionnaires
D)legacy and network databases
E)nothing (they supplement, but do not replace)
Q2) "Actors" on UML Use Cases are depicted as stick figures.
A)True
B)False
Q3) As systems analysts have worked with projects and the Systems Development Life Cycle for many years,they have found that about 35% of all projects do not require analysts to model the business needs and to gather business requirements.
A)True
B)False
Q4) Encapsulation is the combining of DFDs and ERDs into a physical use-case.
A)True
B)False
Q5) What are elements of an UML Class Diagram?
Q6) What is inheritance? Give an example.
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