Enterprise Systems
Exam Answer Key
Course Introduction
Enterprise Systems examines the integrated software platforms that help organizations manage their business processes, information flows, and resources efficiently. This course covers the core concepts, architectures, and functionalities of Enterprise Resource Planning (ERP), Supply Chain Management (SCM), and Customer Relationship Management (CRM) systems. Students will explore the selection, implementation, and management of these complex information systems, analyze their role in supporting strategic organizational goals, and evaluate their impact on business processes and performance. Through case studies and practical exercises, learners will gain insight into industry best practices and the challenges involved in deploying enterprise-wide solutions.
Recommended Textbook
Information Systems in Organizations People Technology and Processes 1st Edition by
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12 Chapters
1392 Verified Questions
1392 Flashcards
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Page 2
Wallace
Chapter 1: Information Systems and People
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) The information technology team works closely with ________.
A) the customers or clients
B) the staff in other functional areas of the organization
C) senior managers of the organization
D) contributors from outside the organization
Answer: B
Q2) In an information system department, Operations is responsible for ________.
A) installing and managing communications technologies and networks
B) providing services to internal and external customers on technology issues
C) installing and updating servers
D) handling backups and archiving
Answer: D
Q3) Privacy breaches in modern information systems involve far less risk, and affect fewer people, compared to the older information systems.
A)True
B)False
Answer: False
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Chapter 11: Systems Development and Procurement
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Discuss the pros and cons of working with consultants for systems development and procurement.
Answer: Implementing a new system, especially a large one from a commercial vendor, often means engaging consulting services to help configure, customize, and launch the software. One advantage of engaging consultants is that it gives the organization access to experts who know the software well. Experienced consultants have seen how different companies implement the product most effectively, and they know where the trouble spots are. Another advantage of consulting services is that the organization does not have to assign so many key people to the project full-time and then backfill their positions. However, there are also disadvantages of working with consultants. The organizations own employees will be less involved in many of the development and implementation tasks, so they will miss opportunities to learn the ins and outs of the software. They may also feel less ownership of the project and be less committed to all the changes that new processes will mean to their units.
Q2) Prepackaged software is a good option for business functions that do not offer competitive advantage.
A)True
B)False
Answer: True
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Page 4
Chapter 12: Project Management and Strategic Planning
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) A ________ is a document that authorizes a project that includes a clear statement of objectives, estimated start and end dates, the names of the relevant people and their roles, a tentative budget, criteria for success, and other pertinent information.
A) project charter
B) burn down chart
C) business case
D) project proposal
Q2) Which of the following is a feature of a project's closing process?
A) identifying deliverables and components needed to achieve success
B) allocating work assignments and monitoring progress of the team
C) negotiating contracts and conducting research to achieve results
D) signing off deliverables by the sponsor that have been accepted
Q3) Which of the following best describes a planning fallacy?
A) the tendency to choose information to our existing position and ignore conflicting evidence
B) the tendency to underestimate the time it will take to complete a task
C) the tendency to rely on one piece of information, however irrelevant
D) the tendency to judge an event based on how easily examples come to mind
Q4) What are the essential characteristics that a project manager should possess?
Page 5
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Chapter 2: Information Systems and Strategy
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) Which of the following is essential if an organization has to follow a low-cost leadership strategy?
A) market leadership on product quality
B) relentless search for ways to reduce operating expenses
C) product differentiation to distinguish itself from competitors
D) focus on a segment or sector of the market
Q2) List Porter's five forces.
Q3) All types of organizational strategies leverage information systems to succeed. A)True
B)False
Q4) Which of the following typically is the biggest cost component in an organization's IT spending?
A) cost of keeping the IT services running
B) cost of buying computer hardware
C) cost of buying new software
D) cost of building IT infrastructure other than computers
Q5) A benchmark is a reference point used as a baseline measurement. A)True
B)False
Q6) Explain various competitive strategies in business, with examples.
Page 6
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Chapter 3: Information and Communications
Technologies: The Enterprise Architecture
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Which of the following families of standards is widely used for wifi connections?
A) IS-95
B) CDMA2000
C) GPRS
D) 802.11
Q2) Which wired media is typically used to carry television signals?
A) coaxial cables
B) optical fibers
C) twisted pair wires
D) shielded cables
Q3) A database is an example of a system software.
A)True
B)False
Q4) Commercial off-the-shelf software require permission from the software developers before it can be installed and used.
A)True
B)False
Q5) What is Bluetooth?
Q6) What is cloud computing? Explain with an example.
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Chapter 4: Managing Information Resources with Databases
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) ________ takes advantage of signals transmitted via the phone to access the database, retrieve account information, and enter data.
A) Structured query language
B) Interactive voice response
C) Electronic reported outcome
D) Dialog system
Q2) While saving her word-processed academic documents, Ashley includes the subject, title, and the author's name in the properties. Which type of information is she adding to her document?
A) metadata
B) sharded data
C) factual data
D) clerical data
Q3) A field, or a group of fields, that makes the record unique in that table is called a ________.
A) primary key
B) primary field
C) central entity
D) key attribute
Page 8
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Chapter 5: Information Systems for the Enterprise
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) An online clothes selling Web site has a low rate of customer retention. Which of the following can help increase its customer retention?
A) using uninvited pop-up chat to encourage customers to buy products
B) using CRM to track customer behavior when they visit the site
C) promoting the Web site through conventional advertising to gain visibility
D) building seamless financial workflows
Q2) Which of the following is a function of a Human resources management system?
A) workforce planning and optimizing the labor schedules
B) planning and optimizing of terrestrial transport rounds
C) tracking all correspondence with customers
D) creating a centralized repository of contact information
Q3) Collaborative systems can emerge through sheer power, when one dominant partner demands to share information with smaller players.
A)True
B)False
Q4) Long supply chains are less susceptible to disruption than short supply chains.
A)True
B)False
Q5) List the components of human capital management systems.
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Chapter 6: The Web and E-Commerce
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) What is crowdsourcing? Explain, with an example, some of the drawbacks of crowdsourcing.
Q2) What is multi-dimensional website architecture? Explain with the help of examples.
Q3) A(n) ________ is a small text file left on a website visitor's hard drive that is used to personalize the site for the visitor or track web activities.
A) plug-in
B) tag cloud
C) spider
D) cookie
Q4) Which of the following factors would improve the web accessibility of a site?
A) using fixed text sizes
B) creating text-only alternative versions for devices such as PDA
C) creating very tiny clickable areas
D) implementing forms that require a mouse click
Q5) Why are organizations reluctant to make their websites accessible to people with disabilities?
Q6) How can a person check the authenticity of an e-commerce transaction?
Q7) What is the Adwords program?
Page 10
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Chapter 10: Ethics, Privacy, and Security
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) A(n) ________ is a technical control that inspects a network's incoming and outgoing traffic and either blocks or permits it according to rules the organization establishes.
A) botnet
B) Trojan horse
C) keylogger
D) firewall
Q2) Which of the following is a feature of public key encryption?
A) uses a single point key to encrypt and decrypt data
B) uses a pair of keys, one to encrypt the data and the other to decrypt data
C) uses multiple number of keys accessible to all members of an organization
D) uses a duplication process to replicate keys
Q3) Discuss the pros and cons of anonymity in the online world.
Q4) What is intellectual property and what significance does it hold in an organization?
Q5) What is the first step involved in risk management?
A) determining the cause of damage
B) evaluating controls and filling in security gaps
C) understanding what information assets need protection
D) recovering the system from damage
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Chapter 7: Business Intelligence and Decision Support
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119 Verified Questions
119 Flashcards
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Sample Questions
Q1) Business intelligence is said to be used at the ________ if companies use it to bring meaningful, performance-related information to all employees.
A) operational level
B) directional level
C) strategic level
D) tactical level
Q2) What are the three key types of decision making levels?
Q3) Which of the following is a feature of the executive information system?
A) It involves tools that facilitate decision making for junior-level executives.
B) It involves tools that support strategic-level decision making for senior managers.
C) It consists of tools used for routine transactions in operational processes.
D) It consists of tools used to undertake programmed tasks which deal directly with customers.
Q4) A dashboard is a gateway that provides access to a variety of relevant information from many different sources on one screen.
A)True
B)False
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Chapter 8: Collaborating with Technology
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Which of the following is a technology that facilitates end-user contributions and allows collaborative editing by allowing users to add and edit interlinked web pages?
A) a wiki
B) bulletin board
C) a blog
D) instant messaging
Q2) Which of the following is true of a blog?
A) It allows synchronous discussions among participants.
B) It allows for document storage and version control.
C) It can be accessed online as well as offline.
D) It can help an organization build a knowledge base.
Q3) Which of the following is a software tool that allows synchronous collaboration and allows online meetings via the Internet?
A) Microblogging
B) e-mailing
C) Web conferencing
D) Instant messaging
Q4) Discuss web conferencing and the features offered by browser-based conferencing software.
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Chapter 9: Knowledge Management and E-Learning
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) Sally Frost is a public engagement coordinator at Wildlife Foundation. What kind of capital does she contribute to the organization when she successfully interacts with volunteers, builds contacts with corporate houses, and long-term relations with government bodies over the years?
A) social capital
B) structural capital
C) equity capital
D) venture capital
Q2) Which of the following functions does a subject matter expert perform in an e-learning process?
A) administering the learning management system
B) evaluating e-learning tests
C) determining the best strategies for e-learning
D) deciding the content of the course
Q3) A great advantage of simulations in e-learning programs is that they offer people a chance to practice skills without risk to themselves or to others.
A)True
B)False
Q4) What is a semantic web?
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