Enterprise Resource Planning
Test Questions
Course Introduction
Enterprise Resource Planning (ERP) is a course designed to introduce students to integrated management systems that facilitate the flow of information within organizations. The course covers the fundamental concepts, methodologies, and applications of ERP software, exploring how these systems support business processes such as finance, supply chain, human resources, and customer relationship management. Students will analyze real-world case studies and participate in hands-on exercises to understand ERP implementation, data integration, and change management. Emphasis is placed on the strategic advantages of ERP adoption and the challenges involved, preparing students to contribute effectively to digital transformation initiatives in modern enterprises.
Recommended Textbook
Enterprise Resource Planning 3rd Edition by Bret Wagner
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Page 2
Chapter 1: Business Functions and Business Processes
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Sample Questions
Q1) To avoid stockouts,manufacturers might carry extra raw materials.This excess is known as safety stock.
A)True
B)False
Answer: True
Q2) Analyses that attempt to predict the future sales of a product are called:
A) Sales forecasts
B) Sales divining
C) Sales diving
D) Sales deriving
Answer: A
Q3) Historically,businesses have had organizational structures that separated the functional areas,but business schools have not been organized like that.
A)True
B)False
Answer: False
Q4) What departments are involved in the business process of selling a new computer?
Answer: Refer to the following figure for answers: 11ea6384_5525_6b92_8970_d166e1a204fb_TB6204_00
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Chapter 2: The Development of Enterprise Resource Planning Systems
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Q1) Besides the fact that ERP systems are integrated information systems and lead to more efficient business processes,there are other benefits.Outline them.
Answer: The significance of ERP lies in its many benefits.As was previously mentioned,integrated information systems can lead to more efficient business processes that cost less than those in unintegrated systems.ERP systems have these benefits as well:·ERP allows easier global integration:Barriers of currency exchange rates,language,and culture can be bridged automatically,so data can be integrated.·ERP not only integrates people and data,but it also eliminates updating and repairing many separate computer systems.For example,Boeing had 450 data systems that fed data into its production process.The company now has a single way to record production data.·ERP allows management to manage operations,not just monitor them.For example,without ERP,getting an answer to "How are we doing?" requires getting data from each business unit and then putting the data together for a comprehensive,integrated picture.The ERP system already has all the data,allowing the manager to focus on improving processes.This focus enhances management of the company as a whole,and makes the organization more adaptable when change is required.
Q2) ____________________ is the conducting of business over the Internet.
Answer: E-commerce
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Chapter 3: Marketing Information Systems and the Sales Order
Process
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Sample Questions
Q1) In SAP ERP a sales order is entered only once,by the sales people.It need not be entered a second time,in Accounting,to keep the books.Briefly explain why that second entry is not needed in SAP R/3.
Answer: By contrast,ERP systems integrate Accounting with all business processes,so that when a sales order is recorded,the related accounting data is updated automatically.
Q2) What is one-to-one marketing?
Answer: Once a customer is categorized,the company can tailor products,promotions,and pricing accordingly.Customers can be offered products related to what they are now buying (cross-selling)or higher-margin products in the same line (up-selling).
Q3) What kind of software can give top management an overview of a company's complete relationship with a customer?
A) One to One Marketing Software
B) Open Relationship Software
C) Denouement Software
D) Customer Relationship Management Software
E) Supply Chain Management Software
Answer: D
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Chapter 4: Production and Supply Chain Management Information Systems
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Sample Questions
Q1) What is H?
A)MRP
B)Demand Management
C)Purchasing
D)Sales Forecasting
E)Detailed Scheduling
F)Starting Inventory
G)Production
H)Sales and Operations Planning
Q2) Make to order items are produced to fill customer's requests.
A)True
B)False
Q3) What process answers the question "What do we need to order to produce the product,and when do we need to order these raw materials?"
A) SF - sales forecasting
B) SOP - sales and operations planning
C) MRP - materials requirements planning
D) DS - detailed scheduling
Q4) How can data be entered into the R/3 system on the shop floor?
Q5) What are the three principles that production planners follow?
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Chapter 5: Accounting in ERP Systems
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Sample Questions
Q1) A specialized database used for data analysis purposes is called a: ____.
A) data warehouse
B) drill down store
C) document flow
D) document pile
E) data union
Q2) Each transaction in SAP ERP gets its own unique number.This is known as: ____.
A) Uniqueness numbering
B) Document flow
C) Auditing codes
D) Unique codes
Q3) Having ERP will require a company to restrict the number of cost allocation bases.
A)True
B)False
Q4) The key feature of any ERP system is the ability to drill down from a report to the source documents (transactions)that created it.
A)True
B)False
Q5) What are the implications of the Sarbanes-Oxley Act for ERP systems?
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Chapter 6: Human Resources Processes With ERP
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Sample Questions
Q1) In February 2007,a federal appeals court approved class-action status for a discrimination lawsuit brought by seven women against the retailer,____.
A) Wal-Mart
B) Target
C) Sears
D) K-Mart
Q2) What does the acronym,CpH stand for?
A) Cost per Health Care Employee
B) Cost per Hire
C) Cost per Head
D) Cost per Healthy Worker
Q3) What are statutory and voluntary deductions?
Q4) Sabermetrics is the statistical technique that universities use to accept students into their college programs.
A)True
B)False
Q5) How does the SAP ERP system distinguish between a task,job,and person?
Q6) What is succession planning?
Q7) What are remuneration elements?
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Chapter 7: Process Modeling, process Improvement, and ERP Implementation
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Sample Questions
Q1) A graphical representation of a business process is known best as a ____.
A) Subject
B) Morh
C) Flowchart
D) Dia-process
Q2) In the Harrington book,Business Process Improvement,what questions should companies ask about their business processes to identify areas of improvement? Cite 5 of them.
Q3) A deployment flowchart is also known as a ____.
A) Event process chain flowchart
B) Swimlane flowchart
C) ERP flowchart
D) Best practices flowchart
Q4) In value analysis,which of the following activities is defined as value for which the customer is willing to pay?
A) Real value
B) Business value
C) No value
Page 9
Q5) Why and in what circumstances,are workflow tools useful?
Q6) What is value analysis? How can the concept be expanded?
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Chapter 8: ERP and Electronic Commerce
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Sample Questions
Q1) What is Microsoft's ERP package?
A) Dynamics
B) Office ERP
C) Excel ERP
D) MS ERP
Q2) What is buying and selling between two companies over the World Wide Web?
A) Bartering-to-Bartering e-commerce
B) Business-to-Consumer e-commerce
C) Business-to-Brokers e-commerce
D) Business-to-Business e-commerce
E) None of the above
Q3) Define ASP,application service provider.
Q4) What is an RFID?
Q5) Large fluctuations in the supply chain,caused by changes in selling goods,are commonly known as the
A) Inventory drying effect
B) Racet effect
C) Empty effect
D) Bullwhip effect
Q6) What is Internet-Based Procurement? Discuss exchanges and give examples.
Page 11
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