Enterprise Resource Planning
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Course Introduction
Enterprise Resource Planning (ERP) is a comprehensive course that explores the strategies, concepts, and technologies involved in integrating core business processes through unified software platforms. Students will examine the fundamental modules of ERP systems including finance, human resources, supply chain, and manufacturing and understand how these modules streamline data flow, improve organizational efficiency, and support decision-making. The course also covers ERP implementation challenges, best practices, and case studies from various industries to illustrate real-world applications and impact. By the end of this course, students will be equipped with the knowledge to analyze business needs and contribute to successful ERP system selection, customization, and deployment.
Recommended Textbook
Supply Chain Management Strategy Planning and Operation 6th Edition by
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Page 2
Sunil Chopra
Chapter 1: Understanding the Supply Chain
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Sample Questions
Q1) Toyota's global complementation strategy
A) calls for plants to be devoted to the production of vehicles for only the local market.
B) dictates that parts plants be built to supply all of the needs for each vehicle production plant worldwide.
C) requires that a single parts plant, for example, for brakes, export brake components to all of its vehicle assembly plants worldwide.
D) mandates that plants can produce vehicles for export to markets that remain strong when the local market weakens.
Answer: D
Q2) Each stage in a supply chain is connected through the flow of products, information, and funds. These flows often occur in both directions and are usually managed by A) pricing department.
B) one of the stages.
C) upper management.
D) engineering department.
Answer: B
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Chapter 2: Supply Chain Performance: Achieving Strategic
Fit and Scope
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Sample Questions
Q1) Company A and Company B of the same supply chain rely on market responsiveness to attract customers. Each company has access to the other company's designs, production schedules, and goals, and if Company A needs product overnight, Company B gladly ships it, knowing that in the long run it works to the benefit of both. Such an arrangement is an example of
A) intrafunctional scope.
B) intraoperation scope.
C) interfunctional scope.
D) intercompany scope.
Answer: D
Q2) A company's competitive strategy defines the set of customer needs that it seeks to satisfy through its products and services.
A)True
B)False Answer: True
Q3) Intercompany scope is broader than intrafunctional scope.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Supply Chain Drivers and Metrics
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Sample Questions
Q1) In the textbook, it mentions that Walmart has mandated the use of a specific technology by its top 100 suppliers at the level of product cases. What is the technology?
A) RFID
B) ERP
C) SCM
D) EDI
Answer: A
Q2) The average amount of inventory used to satisfy demand between receipt of supplier shipments is referred to as
A) cycle inventory.
B) safety inventory.
C) seasonal inventory.
D) sourcing.
Answer: A
Q3) The high utilization facility will have difficulty responding to demand fluctuations.
A)True
B)False
Answer: True
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5
Chapter 4: Designing Distribution Networks and Applications to e-Business
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Sample Questions
Q1) The main advantage of a distribution network with local storage is that it can lower the delivery cost and provide a faster response than other networks.
A)True
B)False
Q2) It is more common for a manufacturer to not own the distribution network.
A)True
B)False
Q3) Distributors add value to a supply chain between a supply stage and a customer stage
A) if there is a small number of customers requiring a large amount of product.
B) if there is a large number of customers requiring a large amount of product.
C) if there are many small players at the customer stage, each requiring a small amount of the product at a time.
D) if there are a few large players at the customer stage, each requiring a large amount of the product at a time.
Q4) Explain how the design of the distribution network affects the cost of the four supply chain drivers.
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Chapter 5: Network Design in the Supply Chain
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Sample Questions
Q1) What is the cost to transport 500 tons of material between the Springfield and Seattle locations?
A) $325,000
B) $192,500
C) $682,500
D) $437,500
Q2) Supply chain network design decisions classified as capacity allocation are concerned with
A) what processes are performed at each facility.
B) where facilities should be located.
C) how much capacity should be allocated to each facility.
D) what markets each facility should serve and which supply sources should feed each facility.
Q3) Decisions concerning the role of each facility are significant because they determine the amount of rigidity the supply chain has in changing the way it meets demand.
A)True
B)False
Q4) Explain how supply chain network design decisions are classified.
Q5) Describe the factors that influence supply chain network design decisions.
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Chapter 6: Designing Global Supply Chain Networks
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Sample Questions
Q1) What rate of return results in a present value of $23 for $25 received one year from now?
A) 7.8%
B) 8.1%
C) 8.4%
D) 8.7%
Q2) Short-term contracts for both warehousing and transportation requirements will be more effective
A) if the demand and price of warehousing do not change in the future.
B) if the price of warehousing goes up in the future.
C) if either demand or the price of warehousing drops in the future.
D) only if demand drops in the future.
Q3) A global supply chain with offshoring would tend to see which of these performance dimensions increase?
A) Labor costs
B) On time delivery
C) Supply chain visibility
D) Minimum order quantity
Q4) Summarize the steps in the decision tree analysis methodology.
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Chapter 7: Demand Forecasting in a Supply Chain
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Sample Questions
Q1) The measure of whether a forecast method consistently over- or underestimates demand is
A) mean absolute deviation (MAD).
B) mean absolute percentage error (MAPE).
C) bias.
D) the tracking signal.
Q2) ________ forecasting methods are primarily subjective and rely on human judgment.
A) Qualitative
B) Time-series
C) Causal
D) Simulation
Q3) When all stages of a supply chain produce a collaborative forecast, it tends to be
A) much more detailed.
B) much more complex.
C) much more accurate.
D) much more flexible.
Q4) Discuss key issues of forecasting in practice.
Q5) Describe the basic characteristics of forecasts that managers should be aware.
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Chapter 8: Aggregate Planning in a Supply Chain
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Sample Questions
Q1) Aggregate planning solves problems involving
A) aggregate decisions and stock keeping unit (SKU) level decisions.
B) aggregate decisions or stock keeping unit (SKU) level decisions.
C) aggregate decisions rather than stock keeping unit (SKU) level decisions.
D) stock keeping unit (SKU) level decisions rather than aggregate decisions.
Q2) To improve the quality of aggregate plans, forecast errors must be taken into account when formulating aggregate plans.
A)True
B)False
Q3) ________ is used to determine customer service levels.
A) Inventory held
B) Backlog/stockout quantity
C) Workforce hired/laid off
D) Machine capacity increase/decrease
Q4) Traditionally, much of aggregate planning is focused within an enterprise and may not always be seen as a part of supply chain management.
A)True
B)False
Q5) Discuss the information required for aggregate planning.
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Chapter 9: Sales and Operations Planning: Planning Supply and
Demand in a Supply Chain
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Sample Questions
Q1) Discuss the approaches a firm can use to manage inventory to meet predictable variability of demand.
Q2) Which approach to capacity management would use a part-time workforce to increase capacity flexibility by enabling the firm to have more people at work during peak periods?
A) Time flexibility from workforce
B) Use of seasonal workforce
C) Use of subcontracting
D) Use of dual facilities-dedicated and flexible
Q3) As forward buying becomes a smaller fraction of the demand increase from a promotion, it is less profitable to promote during the peak period.
A)True
B)False
Q4) In this approach to managing capacity, a firm uses flexible work hours by the workforce to manage capacity to better meet demand.
A) Time flexibility from workforce
B) Use of seasonal workforce
C) Use of subcontracting
D) Use of dual facilities-specialized and flexible
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Chapter 10: Coordination in a Supply Chain
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Sample Questions
Q1) Describe the impact of behavioral obstacles on supply chain coordination.
Q2) Lot size based quantity discounts reduce the bullwhip effect within the supply chain.
A)True
B)False
Q3) The lack of information sharing between the retailer and manufacturer
A) improves supply chain coordination.
B) minimizes the fluctuation in manufacturer orders.
C) leads to a large fluctuation in manufacturer orders.
D) leads to smaller fluctuations in suppliers' orders.
Q4) With an uncoordinated supply chain each stage tries to maximize its own profits, resulting in actions that often diminish total supply chain profits.
A)True
B)False
Q5) Behavioral obstacles are often related to the way the supply chain is structured and reduce the bullwhip effect.
A)True
B)False
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Chapter 11: Managing Economies of Scale in the Supply
Chain: Cycle Inventory
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Sample Questions
Q1) Average flow time resulting from cycle inventory = Cycle Inventory/Demand = Q/2D. A)True
B)False
Q2) Tastee Mart sells Frostee Flakes. Demand for Frostee Flakes is 500 boxes per week. Tastee Mart has a holding cost of 30 percent and incurs a fixed cost of $100 for each replenishment order it places for Frostee Flakes. Given that cost is $2 per box of Frostee Flakes, how much should Tastee Mart order in each replenishment lot? If a trade promotion lowers the price of Frostee Flakes to $1.80 for a month, how much should Tastee Mart order given the short-term price reduction?
Q3) In a supply chain where each stage of the supply chain independently makes its pricing decisions with the objective of maximizing its own profit, A) supply chain profit is lower than a coordinated solution. B) supply chain profit is higher than a coordinated solution.
C) supply chain profit is about the same as a coordinated solution.
D) supply chain profit will be maximized.
Q4) Describe the impact of trade promotions on cycle inventory.
Q5) Discuss the characteristics of a successful multi-echelon supply chain.
Page 13
Q6) Discuss the role of cycle inventory in the supply chain.
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Chapter 12: Managing Uncertainty in a Supply Chain: Safety Inventory
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Sample Questions
Q1) As the uncertainty of supply or demand ________, the required level of safety inventories ________.
A) grows, increases
B) increases, decreases
C) decreases, grows
D) decreases, increases
Q2) Which approach to aggregation requires an information system that allows access to current inventory records from each location?
A) Information centralization
B) Specialization
C) Product substitution
D) Component commonality
Q3) A distributor should decide his safety inventory levels based on
A) the level of safety inventory carried by all retailers supplied by him.
B) the level of safety inventory carried by other distributors.
C) the level of safety inventory carried by manufacturers supplying him.
D) the level of cycle inventory carried by all retailers supplied by him.
Q4) Discuss the role of safety inventory in the supply chain and the trade-offs involved.
Q5) Explain the impact of aggregation on safety inventory.
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Chapter 13: Determining the Optimal Level of Product Availability
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Sample Questions
Q1) The level of product availability
A) is also referred to as the customer service level.
B) is an important component of any supply chain's responsiveness.
C) increases revenues for the supply chain by increasing sales.
D) Only A and B are true.
Q2) Quick response results in
A) the manufacturer making a lower profit in the long term if all else is unchanged.
B) the manufacturer making a lower profit in the short term if all else is unchanged.
C) the retailer making a lower profit in the short term if all else is unchanged.
D) the distributor making a lower profit in the short term if all else is unchanged.
Q3) With reduced demand uncertainty, a supply chain manager can better match supply and demand by reducing both overstocking and understocking.
A)True
B)False
Q4) Explain how tailored postponement can improve profitability.
Q5) Discuss the advantages and disadvantages of quick response.
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Chapter 14: Transportation in a Supply Chain
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Sample Questions
Q1) Serving a medium density of customers at a medium distance is best done using A) an LTL carrier.
B) a cross dock distribution center with milk runs.
C) a package carrier.
D) a private fleet with milk runs.
Q2) Which of the following is the fastest delivery method of transportation?
A) Rail
B) Truck
C) Air
D) Intermodal
Q3) Which transportation network design option has the elimination of intermediate warehouses and its simplicity of operation and coordination as its major advantage?
A) Direct shipping network
B) Direct shipping with milk runs
C) All shipments via central DC
D) Shipping via DC using milk runs
Q4) Discuss the importance of designing flexibility into the transportation network.
Q5) Discuss the relationship between transportation strategy and competitive strategy.
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Chapter 15: Sourcing Decisions in a Supply Chain
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Sample Questions
Q1) Effective sourcing processes within a firm can improve profits for the firm and total supply chain surplus in a variety of ways.
A)True
B)False
Q2) If each Jerk Store location is acting independently, what is their expected profit if they stock an optimal quantity?
A) $13,521
B) $13,840
C) $16,680
D) $16,789
Q3) A contract that allows the buyer to modify the order (within limits agreed to by the supplier) as demand visibility increases closer to the point of sale is a
A) buyback or returns contract.
B) revenue-sharing contract.
C) quantity flexibility contract.
D) quantity discount contract.
Q4) What issues need to be considered when evaluating capability for design collaboration?
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Chapter 16: Pricing and Revenue Management in a Supply Chain
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Sample Questions
Q1) Explain why forecasting is important to revenue management.
Q2) Effective differential pricing over time will generally increase the level of product availability for the consumer willing to pay full price, but will decrease total profits for the retailer.
A)True
B)False
Q3) Revenue management is
A) the use of marketing tools to increase revenue.
B) the use of pricing to increase the profit generated from a limited supply of supply chain assets.
C) a process designed to determine the best use of funds generated through sales. D) the use of accounting tools to monitor cash flow.
Q4) The cruise line's insurance policy limits the number of donkeys in their herd to 5,000. What bulk price should the cruise line negotiate to make the 5,000 donkey herd size optimal?
A) $18,586 per ten thousand
B) $18,362 per ten thousand
C) $18,134 per ten thousand
D) $17,978 per ten thousand
18
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Chapter 17: Sustainability and the Supply Chain
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Sample Questions
Q1) McDonough and Braungart (2002) discuss the importance of ________ design if we are to truly limit the landfill inventory generated by a supply chain.
A) cradle to grave
B) cradle to cradle
C) manageable sustainability
D) recyclable content
Q2) Walmart has worked to convert ________ at its stores from a cost to a profit generator.
A) energy usage
B) waste generation
C) water consumption
D) reduced packaging
Q3) There is greater environmental impact in the extended supply chain than there is within the main plant for most manufacturers.
A)True
B)False
Q4) Discuss the role of sustainability supply chains.
Q5) What are some opportunities for improved sustainability in various supply chain drivers?
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