Enterprise Resource Planning
Exam Review
Course Introduction
Enterprise Resource Planning (ERP) provides students with a comprehensive understanding of integrated information systems used to manage and automate core business processes across various departments within an organization. This course covers the principles, functionalities, and implementation strategies of ERP systems, emphasizing modules for finance, supply chain, human resources, and customer relationship management. Students will learn how ERP solutions facilitate real-time data sharing, streamline operations, enhance decision-making, and support enterprise-wide collaboration. Through case studies and hands-on exercises, participants will explore leading ERP software and analyze the challenges and benefits associated with ERP adoption in diverse business environments.
Recommended Textbook
Concepts in Enterprise Resource Planning 4th Edition by Ellen Monk
Available Study Resources on Quizplus
8 Chapters
389 Verified Questions
389 Flashcards
Source URL: https://quizplus.com/study-set/2409
Page 2
Chapter 1: Business Functions and Business Processes
Available Study Resources on Quizplus for this Chatper
37 Verified Questions
37 Flashcards
Source URL: https://quizplus.com/quiz/47886
Sample Questions
Q1) Information systems that can be designed so that functional areas of operation share data are called:
A)integrated information systems
B)complete information systems
C)non-middleware information systems
D)linked information systems
Answer: A
Q2) When manufacturing runs out of raw material,it is known as a(n):
A)shortfall
B)empty shelf
C)depletion
D)stockout
Answer: D
Q3) A shortfall of raw materials is known as a(n)____________________.
Answer: stockout
Q4) What departments are involved in the business process of selling a new smartphone?
Answer: Refer to the accompanying figure for answers: 11ea6456_c00f_13fb_9252_694a99705d15_TB6705_00
Figure 1-2 Sample business processes related to the sale of a smartphone
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: The Development of Enterprise Resource Planning Systems
Available Study Resources on Quizplus for this Chatper
74 Verified Questions
74 Flashcards
Source URL: https://quizplus.com/quiz/47887
Sample Questions
Q1) The software that holds data in an organized fashion is known as a database management system,or a DBMS.
A)True
B)False
Answer: True
Q2) SAP expanded into international markets but kept the software in a single language,German,and a single currency,the Euro.
A)True
B)False
Answer: False
Q3) Which R/3 module records sales orders?
A)SD
B)MM
C)PP
D)QM
Answer: A
Q4) ____________________ states that the number of transistors on a computer chip doubles every 24 months.
Answer: Moore's Law
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Marketing Information Systems and the Sales Order Process
Available Study Resources on Quizplus for this Chatper
51 Verified Questions
51 Flashcards
Source URL: https://quizplus.com/quiz/47888
Sample Questions
Q1) Which of the following are benefits to CRM?
A)Lower costs
B)Higher revenue
C)Improved strategy and performance measurement
D)All of the above
Answer: D
Q2) The SAP ERP system allows users to define various ways to group customers and salespeople.These groups are called ____.
A)organizational structures
B)master data
C)document flows
D)audit trails
Answer: A
Q3) In SAP R/3,relatively permanent data about inventory is kept in the Material Master Data table.
A)True
B)False
Answer: True
Q4) In the accompanying diagram,"Taking an Order in SAP ERP," what is D?
Answer: Material and Order quantity: What the customer is ordering.
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Production and Supply Chain Management Information Systems
Available Study Resources on Quizplus for this Chatper
63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/47889
Sample Questions
Q1) What is A?
A)MRP
B)Demand Management
C)Purchasing
D)Sales Forecasting
E)Detailed Scheduling
F)Starting Inventory
G)Production
H)Sales and Operations Planning
Q2) What is D?
A)MRP
B)Demand Management
C)Purchasing
D)Sales Forecasting
E)Detailed Scheduling
F)Starting Inventory
G)Production
H)Sales and Operations Planning
Q3) Describe Fitter Snacker's inventory problems with regard to their production process.
Page 6
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Accounting in ERP Systems
Available Study Resources on Quizplus for this Chatper
68 Verified Questions
68 Flashcards
Source URL: https://quizplus.com/quiz/47890
Sample Questions
Q1) What are the implications of the Sarbanes-Oxley Act for ERP systems?
Q2) Describe the general ledger with regard to SAP ERP.
Q3) In ____,activities associated with overhead cost generation are identified and then records are kept on the costs and on the activities.
A)activity-based costing
B)backoffice costing
C)run of the mill costing
D)plant operation costing
Q4) Figure 2 is Fitter Snacker's ____________________.
Q5) Figure 1 is Fitter Snacker's ____.
A)Balance Sheet
B)Income Statement
C)Credit Report
D)Document Flow
Q6) Figure 3 is an example of document flow.
A)True
B)False
Q7) In an ERP system,data does not flow from one module to another.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Human Resources Processes With ERP
Available Study Resources on Quizplus for this Chatper
29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/47891
Sample Questions
Q1) To record employee working times,SAP ERP uses ____.
A)punched cards
B)RFIDs
C)CATS (cross application time sheets)
D)multiple databases
Q2) The SAP ERP system evaluates the input data to payroll and notes any discrepancies in a(n)____.
A)payroll report
B)error log
C)discrepancy list
D)off-target list
Q3) Discuss employee turnover and the cost of hiring.
Q4) The tasks associated with managing a company's workforce is now known as ____.
A)human capital management
B)resource management
C)workforce management
D)hiring management
Q5) What is succession planning?
Q6) Define the terms human capital management.
Q7) What is management by objectives (MBO)?
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Process Modeling, Process Improvement, and ERP Implementation
Available Study Resources on Quizplus for this Chatper
28 Verified Questions
28 Flashcards
Source URL: https://quizplus.com/quiz/47892
Sample Questions
Q1) A process model can be as simple as a diagram with boxes and arrows or as complex as computer software that allows for process simulation.
A)True
B)False
Q2) Discuss the SAP system landscape for implementation.Why is it important to keep the systems separate?
Q3) What is value analysis? How can the concept be expanded?
Q4) Define scope creep.
Q5) Beyond the simple tools of flowcharting,a helpful tool called ____ allows one to describe a business process in greater or less detail depending on the task at hand.
A)hierarchical modeling
B)drill down staging
C)detail focused charting
D)magnifying glass charting
Q6) ERP software such as SAP has many business applications but none of them support business processes.
A)True
B)False
Page 9
To view all questions and flashcards with answers, click on the resource link above.
and the Cloud
Available Study Resources on Quizplus for this Chatper
39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/47893
Sample Questions
Q1) Radio frequency identification technology,known commonly as RFID,is a tool that is used for tracking items through a supply chain.
A)True
B)False
Q2) On the left side of the accompanying SAP Business Intelligence (BI)Framework figure are the potential BI ____________________,which are growing both in number and in the volume of data produced.For example,Facebook,Twitter,and other social media applications can provide information on consumer reaction to new products.
Q3) Software as a service (SaaS)is a software delivery model in which a software product is hosted by a company on its servers and is accessed by customers via a Web browser.
A)True
B)False
Q4) What is an RFID?
Q5) Data stored in data warehouse servers usually consist of aggregated data - from an ERP system or other sources.To speed access to this data,the data in a data warehouse are structured as _____________________,which allow for relationships in the data to be analyzed quickly.
Page 10
To view all questions and flashcards with answers, click on the resource link above.