Enterprise Resource Planning
Exam Preparation Guide
Course Introduction
Enterprise Resource Planning (ERP) is a comprehensive course that introduces students to the integrated management of core business processes through the use of advanced ERP software systems. The course explores how ERP solutions streamline information flow across various departments such as finance, human resources, supply chain, and customer relations, enabling efficient decision-making and operational efficiency. Students will learn about ERP architecture, implementation strategies, and challenges, as well as analyze case studies to understand real-world applications and the impact of ERP on organizational performance. Practical exercises may include hands-on experience with leading ERP platforms to develop skills in configuring and managing enterprise systems.
Recommended Textbook
Business Driven Information Systems 3rd Candian Edition by Paige Baltzan
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Page 2
Chapter 1: Business Information Systems
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146 Verified Questions
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Sample Questions
Q1) Information-____________ culture allows employees across departments to search for information to better understand the future and align themselves with current trends and new directions.
Answer: Inquiring
Q2) Do you agree or disagree with Friedman's assessment that the world is flat? Be sure to justify your answer.
Answer: There is no correct answer to this question; the important point is that your students can justify their point of view.Some students will agree with Friedman that technology has made the world flat.Others,will disagree with Friedman stating that there are still many people that do not have access to technology and for them the world is still round.
Q3) ______ chain analysis is a highly useful tool in that it provides hard and fast numbers for evaluating the activities that add value to products and services. Answer: Value
Q4) The Five Forces Model,the three generic strategies,and value chain analysis are all methods by which organizations can assess their _______ advantage.
Answer: Competitive
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Chapter 2: A Brave New Connected World
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Sample Questions
Q1) "Doing things right" addresses effectiveness whereas "Doing the right things" addresses efficiency.
A)True
B)False
Answer: False
Q2) __________________ stored in transaction processing systems are often used to source the data and information contained in decision support and executive information systems.
Answer: Data
Q3) What is drill-down capability?
A) Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information.
B) The ability to look at information from different perspectives
C) Enables users to get details, and details of details, of information
D) Finds the inputs necessary to achieve a goal such as a desired level of output
Answer: C
Q4) ____________ are baseline values the system seeks to attain.
Answer: Benchmarks
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4
Chapter 3: E-Business and Mobile Business
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Sample Questions
Q1) What is a financial cybermediary?
A) An Internet-based company that facilitates payments over the Internet
B) A mechanism for sending a payment from a checking or savings account
C) A system that sends bills over the Internet and provides an easy-to-use mechanism to pay the bill
D) Both software and information-the software provides security for the transaction and the information includes payment and delivery information
Answer: A
Q2) Many companies are building intranets as they begin to realize the benefit of offering individuals outside the organization access to intranet-based information and application software such as order processing.
A)True
B)False
Answer: False
Q3) Web 2.0's vast _________________ impact is just beginning.
Answer: disruptive
Q4) _____ and-mortar business operates in a physical store without an Internet presence.
Answer: Brick
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Chapter 4: Decisions and Processes
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Sample Questions
Q1) Successful ERP projects share all of the following basic attributes except:
A) Overall fit
B) Custom made
C) Proper business analysis
D) Solid implementation plans
Q2) Business intelligence,customer relationship management,supply chain management,and __________ are the four most common extended ERP components.
Q3) Which application's primary business benefits include forecasting,planning,purchasing,material management,warehousing,inventory,and distribution?
A) CRM
B) SCM
C) ERP
D) All of the above
Q4) Which channels do ERP vendors need to build for access into the ERP system?
A) One channel for customers (B2B)
B) One channel for suppliers
C) One channel for partners
D) All of the above
Q5) Compare middleware and enterprise application integration middleware.
Page 6
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Chapter 5: Technical Fundamentals
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Sample Questions
Q1) The goal of six sigma quality standard is to detect potential problems to prevent their occurrence and achieve no more than ________ defects per million opportunities.
A) 2.3
B) 3.4
C) 4.3
D) None of the above
Q2) The ability of a firm to provide consistent and fast delivery allows it to charge a premium price for its products.
A)True
B)False
Q3) Which one of the following is an activity of Operations Management (OM)?
A) Forecasting
B) Capacity planning
C) Quality control
D) All of the above
Q4) Being the low-cost producer always guarantee profitability and success.
A)True
B)False
Q5) Make the sale to ___________ is one of the keys to SCM success.
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Chapter 6: Systems Development and Project Management
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Sample Questions
Q1) ___________ CRM supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.
Q2) Supplier relationship management is the same thing as an SRM system.
A)True
B)False
Q3) List generator,________ management,and cross-selling/up-selling are the three primary operational CRM technologies used in the marketing department.
Q4) Cross-selling is selling _________ products or services to a customer.
Q5) ___________ scripting systems access organizational databases that track similar issues or questions andally generate the details to the CSR who can then relay them to the customer.
Q6) What made-to-order views can analytical CRM tools slice-and-dice customer information into?
A) Customer value
B) Customer spending
C) Customer segmentation
D) All of the above
Q7) List and describe several benefits an organization can receive from CRM.
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Chapter 7: Enterprise Architecture and Security
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Sample Questions
Q1) One of the advantages found in a relational database is increased information redundancy.
A)True
B)False
Q2) List,describe,and provide an example of each of the five characteristics of high quality information.
Accuracy determines if all values are correct.Example-is the name spelled correctly? Completeness determines if any values are missing.Example-is the address complete? Consistency ensures that aggregate or summary information is in agreement with detailed information.Example-do totals equal the true total of the individual fields? Uniqueness ensures that each transaction,entity,and event is represented only once in the information.Example-are there any duplicate customers? Timeliness determines if the information is current with respect to the business requirement.Example-is the information updated weekly?
Q3) In the relational database model,what is a collection of similar entities?
A) Entity
B) Entity class
C) Attribute
D) Attribute class
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Chapter 8: Quality Data and Business Intelligence
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Sample Questions
Q1) What is a type of communications service that enables someone to create a kind of private chat room with another individual in order to communicate in real-time over the Internet?
A) Explicit knowledge
B) Tacit knowledge
C) WCM
D) Instant messaging
Q2) With respect to ____________________,there were two broad political struggles over ownership of the information posted and available on the enterprise portal.
Q3) MyYahoo! is a personalized portal __________.
Q4) Distinguish between knowledge management and knowledge management systems?
Q5) Which company developed a real-time collaboration system that ties together its partners,suppliers,and DoD customers via the Internet?
A) Heineken USA
B) Lockheed Martin Corporation
C) Accenture
D) ChevronTexaco Corporation
Q6) Compare the different categories of collaboration technologies.
Q7) ________________________ are popular Web-based knowledge management solutions Page 10
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Chapter 9: Enterprise Information Systems: ERP and SCM
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Sample Questions
Q1) _________ is a contractual stipulation to ensure that e-business participants do not deny their online actions.
Q2) A(n)information security ____________ details how an organization will implement the information security policies.
Q3) What is a hardware device that captures keystrokes on their journey from the keyboard to the motherboard?
A) Spyware
B) Hardware key logger
C) Cookie
D) Adware
Q4) Intrusion detection software (IDS)searches out patterns in information and network traffic to indicate __________ and quickly respond to prevent any harm.
Q5) Content filtering,_________,and firewalls are the three types of prevention and resistance technologies.
Q6) Information security policies detail how an organization will implement the information security plan.
A)True
B)False
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Chapter 10: Enterprise Information Systems: CRM and Collaboration Systems
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Sample Questions
Q1) List and describe each phase in the systems development life cycle.
Q2) _________ management is the application of knowledge,skills,tools,and techniques to project activities in order to meet or exceed stakeholder needs and expectations from a project.
Q3) The traditional waterfall methodology is a sequential,activity-based process in which each phase in the SDLC is performed sequentially from planning through implementation and maintenance.
A)True
B)False
Q4) ___________ outsourcing is using organizations from developing countries to write code and develop systems.
Q5) Which activity is performed during the planning phase?
A) Identify and select the system for development
B) Assess project feasibility
C) Develop the project plan
D) All of the above
Q6) A _______ is a trigger that enables a project manager to close the project prior to completion.
Q7) ____________ revenues are a business-related consequence of successful software. Page 13
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Page 14
Chapter 11: Ethics,Privacy,Social Media and Future Trends
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Sample Questions
Q1) Storm computing is a form of client/server computing operating over the Internet where the term "cloud" is used as a metaphor for the term "Internet."
A)True
B)False
Q2) Which of the following is not a component of an application architecture?
A) Services
B) Open system
C) Events
D) Capacity planning
Q3) ____________ architecture determines how applications integrate and relate to each other.
Q4) A business-driven IT architectural approach that supports integrating a business as linked,repeatable tasks or services,is a description of which architecture trend that are quickly becoming requirements for business?
A) Service Oriented Architectures
B) Virtualization
C) Grid Computing
D) Cloud Computing
Q5) Describe how an organization can implement a solid data architecture.
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Chapter 12: About the Modules
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Sample Questions
Q1) Which of the following is not a component of an RFID tag?
A) Tag
B) Reader
C) Store
D) Computer network
Q2) List and discuss concerns about a number of privacy issues associated with Location-based services (LBS)
Q3) RFID in the retail supply chain includes the manufacturer,distribution center,store,and __________.
Q4) What is the order of how RFID works in the supply chain?
A) Manufacturer, store, distribution center, home
B) Home, manufacturer, store, distribution center
C) Distribution center, manufacturer, store, home
D) Manufacturer, distribution center, store, home
Q5) Which of the following technologies provides highest speed?
A) Satellite
B) Fibre-to-the-home
C) DSL
D) T1/T3
Q6) Much like data,VoIP traffic can be__________________,captured,or modified.
Page 16
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