Enterprise IT Management Exam Review
Course Introduction
Enterprise IT Management explores the strategic role of information technology in supporting and transforming modern organizations. The course covers essential concepts such as IT governance, enterprise architecture, IT service management, risk management, and the alignment of IT with business goals. Students learn how to evaluate, implement, and oversee IT systems and resources to optimize efficiency, ensure data security, and drive innovation within enterprises. Through case studies and practical projects, the course develops the skills necessary to manage IT as a key enabler of business success in complex and dynamic environments.
Recommended Textbook Information Technology Project Management 8th Edition by Kathy Schwalbe
Available Study Resources on Quizplus
13 Chapters
1088 Verified Questions
1088 Flashcards
Source URL: https://quizplus.com/study-set/2112
Page 2
Chapter 1: Introduction to Project Management
Available Study Resources on Quizplus for this Chatper
96 Verified Questions
96 Flashcards
Source URL: https://quizplus.com/quiz/42080
Sample Questions
Q1) Project managers work with the project sponsors to define success for particular projects.
A)True
B)False
Answer: True
Q2) Maturity models, statistical methods, and test plans are examples of tools used in quality management.
A)True
B)False
Answer: True
Q3) Questions about how a team will track schedule performance is related to a project's scope.
A)True
B)False
Answer: False
Q4) Managing the triple constraint primarily involves making trade-offs between resources and quality.
A)True
B)False
Answer: False
Page 3
To view all questions and flashcards with answers, click on the resource link above.
Chapter 2: The Project Management and Information Technology Context
Available Study Resources on Quizplus for this Chatper
89 Verified Questions
89 Flashcards
Source URL: https://quizplus.com/quiz/42081
Sample Questions
Q1) _____ refers to the degree to which work activities are organized around teams, rather than individuals.
Answer: Group emphasis
Q2) Grey's Infotech sells customized hardware and software solutions for businesses. The salespeople for Grey's have a strict dress code when meeting clients. They are required to wear dark business suits, in order to convey the company's dedication to quality. The meaning conveyed to the clients' through the salespeople's clothing is part of the _____ frame of the organization.
A)political
B)symbolic
C)structural
D)human resources
Answer: B
Q3) Systems analysis addresses the business, technological, and organizational issues associated with creating, maintaining, and modifying a system.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: The Project Management Process Groups: A Case Study
Available Study Resources on Quizplus for this Chatper
83 Verified Questions
83 Flashcards
Source URL: https://quizplus.com/quiz/42082
Sample Questions
Q1) The pre-initiation phase of a project using the Scrum method does not involve project charters, stakeholder management strategy, and kick-off meetings.
A)True
B)False
Answer: False
Q2) One of the main outputs of the initiation process is _____.
A)creating the work breakdown structure
B)selecting the project manager
C)developing the project charter
D)identifying the project sponsor
Answer: C
Q3) A(n) _____ is a set period of time, normally two to four weeks, during which specific work must be completed and made ready for review when using Scrum methods. Answer: sprint
Q4) A(n) _____ is a meeting held at the beginning of a project so that stakeholders can meet each other, review the goals of the project, and discuss future plans.
Answer: kick-off meeting
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Project Integration Management
Available Study Resources on Quizplus for this Chatper
83 Verified Questions
83 Flashcards
Source URL: https://quizplus.com/quiz/42083
Sample Questions
Q1) Project integration management must occur just within the context of a particular project.
A)True
B)False
Q2) Information systems can help an organization support a strategy of being a low-cost producer.
A)True
B)False
Q3) Payback period is the amount of time it will take to recoup, in the form of net cash inflows, the total dollars invested in a project.
A)True
B)False
Q4) A _____ is a document that recognizes the existence of a project and provides direction on the project's objectives and management.
A)stakeholder register
B)risk register
C)directive
D)project charter
Q5) A(n) _____ is the approved project management plan plus approved changes.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Project Scope Management
Available Study Resources on Quizplus for this Chatper
77 Verified Questions
77 Flashcards
Source URL: https://quizplus.com/quiz/42084
Sample Questions
Q1) _____ is the difference between planned and actual performance.
Q2) The scope of a project is clear and specific from the start.
A)True
B)False
Q3) The scope baseline in a WBS consists of the requirements documentation and enterprise environmental factors.
A)True
B)False
Q4) The scope management plan can be informal and broad or formal and detailed, based on the needs of the project.
A)True
B)False
Q5) The format of the WBS dictionary is essentially the same for all projects.
A)True
B)False
Q6) The main outputs of scope definition are the _____ and project document updates.
Q7) PMI uses the term "_____" to describe each level of work in the WBS.
Q8) List and briefly describe the six main processes involved in project scope management.
Q9) Subdividing the project deliverables into smaller pieces is known as _____. Page 7
To view all questions and flashcards with answers, click on the resource link above.
Page 8
Chapter 6: Project Time Management
Available Study Resources on Quizplus for this Chatper
102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/42085
Sample Questions
Q1) _____ is the amount of time an activity can be delayed from its early start without delaying the planned project finish date.
A)Total slack
B)Free float
C)Backward pass
D)Forward pass
Q2) In project time management, which of the following processes involve calculating the number of work periods that are needed to complete individual activities?
A)Defining activities
B)Sequencing activities
C)Planning schedule management
D)Estimating activity durations
Q3) A draft schedule for a project is most likely to be found in a _____.
A)project buffer
B)project charter
C)resource breakdown structure
D)project's dummy activities list
Q4) One of the first reality checks on scheduling that a project manager should make is to review the _____.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 7: Project Cost Management
Available Study Resources on Quizplus for this Chatper
102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/42086
Sample Questions
Q1) Project cost estimates are allocated to work items which are based on the activities in the _____ for the project.
Q2) It is important for project managers to understand that every cost estimate is unique.
A)True
B)False
Q3) The timeframe for a(n) _____ estimate is often three or more years prior to project completion.
Q4) The total direct and indirect costs incurred in accomplishing work on an activity during a given period is known as the _____.
Q5) A budgetary estimate is the most accurate of the three types of estimates.
A)True
B)False
Q6) Cost variance is:
A)the planned value plus actual costs.
B)the earned value minus the actual cost.
C)the rate of performance minus earned value.
D)the planned value minus the rate of performance.
Q7) What are the three basic types of cost estimating? Describe each type.
Page 10
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Project Quality Management
Available Study Resources on Quizplus for this Chatper
81 Verified Questions
81 Flashcards
Source URL: https://quizplus.com/quiz/42087
Sample Questions
Q1) _____ are the screens and reports the system generates.
Q2) What are the five phases in the DMAIC process? Briefly describe each one.
Q3) _____ wrote Quality Is Free in 1979 and is best known for suggesting that organizations strive for zero defects.
A)Juran
B)Ishikawa
C)Crosby
D)Deming
Q4) Watts S. Humphrey defines a(n) _____ as anything that must be changed before delivery of the program.
Q5) A _____ is a graphic display of data that illustrates the results of a process over time.
A)statistical sampling chart
B)Pareto chart
C)Six Sigma chart
D)control chart
Q6) Customer requirements are an important aspect of the quality planning process.
A)True
B)False
Q7) In the DMAIC process, the letter "C" stands for _____.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 9: Project Human Resource Management
Available Study Resources on Quizplus for this Chatper
89 Verified Questions
89 Flashcards
Source URL: https://quizplus.com/quiz/42088
Sample Questions
Q1) In the Social Styles Profile team building activity, drivers are reactive and people-oriented.
A)True
B)False
Q2) Maslow suggests that each level of the hierarchy of needs is not necessarily a prerequisite for the levels above.
A)True
B)False
Q3) At the bottom of Maslow's structure are _____ needs.
A)esteem
B)self-actualization
C)physiological
D)social
Q4) The highest level of needs in Maslow's structure is referred to as a _____ need.
A)deficiency
B)growth
C)safety
D)physiological
Q5) What are the five stages of team development according to the Tuckman model? Briefly describe each stage.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 10: Project Communications Management
Available Study Resources on Quizplus for this Chatper
74 Verified Questions
74 Flashcards
Source URL: https://quizplus.com/quiz/42089
Sample Questions
Q1) _____ are normally provided as status reports or progress reports.
Q2) A(n) _____ is a Web site that enables anyone who accesses it to contribute or modify Web page content.
A)intranet
B)blog
C)forum
D)wiki
Q3) As a manager, you want to praise a team member, Phil, for doing a good job on a particular project. However, you know that Phil tends to be an introvert. Which of the following communication methods would Phil be most comfortable with?
A)Call Phil in for a private meeting to appreciate his work.
B)Call a team meeting to praise Phil for his work on the project.
C)Announce Phil's accomplishment on the company Web site.
D)Have top management and the other teams in the company award Phil.
Q4) Most WBSs include a section for project communications to ensure that reporting key information is a project deliverable.
A)True
B)False
Q5) An important technique for _____ is the status review meeting.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 11: Project Risk Management
Available Study Resources on Quizplus for this Chatper
79 Verified Questions
79 Flashcards
Source URL: https://quizplus.com/quiz/42090
Sample Questions
Q1) The _____ is the person who will own or take responsibility for the risk.
Q2) Potential problems that might occur on the project and how they might impede project success are _____ risks.
Q3) Brainstorming is a systematic, interactive forecasting procedure based on independent and anonymous input regarding future events.
A)True
B)False
Q4) A(n) _____ is a hierarchy of potential risk categories for a project.
Q5) _____ is the process of understanding what potential events might hurt or enhance a particular project.
Q6) _____ involves accepting the consequences should a risk occur.
Q7) _____ involves numerically estimating the effects of risks on project objectives.
A)Performing qualitative risk analysis
B)Planning risk responses
C)Identifying risks
D)Performing quantitative risk analysis
Q8) Risk _____ refers to reducing the impact of a risk event by reducing the probability of its occurrence.
14
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Project Procurement Management
Available Study Resources on Quizplus for this Chatper
83 Verified Questions
83 Flashcards
Source URL: https://quizplus.com/quiz/42091
Sample Questions
Q1) In project procurement management, the process of _____ involves obtaining seller responses, selecting sellers, and awarding contracts.
A)conducting procurements
B)closing procurements
C)settling contracts
D)planning procurement management
Q2) A(n) _____ system provides the ability to easily organize, find, and archive procurement-related documents.
Q3) In which of the following contracts does the buyer pay the supplier for allowable performance costs along with a predetermined percentage based on total costs?
A)FPIF
B)CPIF
C)CPPC
D)CPAF
Q4) A(n)_____ conference helps ensure that everyone has a clear, common understanding of the buyer's desired products or services.
Q5) In procurement management, evaluation of any change should include a(n) _____ analysis.
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 13: Project Stakeholder Management
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/42092
Sample
Questions
Q1) Project management software tools normally do not promote the use of Facebook as a forum to promote project activities.
A)True
B)False
Q2) One of the main outputs of the _____ process are the issue logs.
A)Planning stakeholder management
B)Identifying stakeholders
C)Managing stakeholder engagement
D)Controlling stakeholder engagement
Q3) Though stakeholders cannot be controlled, their level of engagement can be controlled.
A)True
B)False
Q4) Government officials and concerned citizens would be classified as _____ project stakeholders.
Q5) The stakeholder management plan is always a formal document.
A)True
B)False
Q6) A(n) _____ stakeholder is one who is aware of the project and is neither supportive nor resistant.
Page 16
To view all questions and flashcards with answers, click on the resource link above.