Enterprise Information Systems
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Course Introduction
Enterprise Information Systems explores the design, implementation, and management of integrated software solutions that support core business activities within modern organizations. The course examines how enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM) systems streamline processes across departments, facilitate data-driven decision-making, and enable efficient resource utilization. Students will analyze case studies of successful EIS deployments, learn about system architecture, data integration, and security considerations, and gain insights into the challenges of aligning information systems with business strategy in an increasingly digital and global environment.
Recommended Textbook Processes Systems and Information An Introduction to MIS 1st Edition by David M. Kroenke
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Chapter 1: Introduction to MIS
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Sample Questions
Q1) According to Porter, ________ includes general management, finance, accounting, legal, and government affairs.
A) technology
B) human resources
C) firm infrastructure
D) MIS
Answer: C
Q2) Moore's Law states that the speed of a computer doubles every 18 months.
A)True
B)False
Answer: False
Q3) The intensity of Porter's five forces determines ________.
A) the exact number of customers a company will have
B) the exit strategy of a firm
C) how sustainable an industry's profitability will be
D) how to achieve a monopoly in the market
Answer: C
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Chapter 2: Business Processes, Information Systems, and Information
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) Why is the distinction between structured and dynamic processes considered important?
Answer: The distinction between structured and dynamic processes is considered important for various reasons.For one, the behavior you choose as a business professional depends on the type of process in which you are involved.Innovation will be expected in dynamic processes, but discouraged in structured processes.Rigid structure will be appreciated in critical manufacturing processes, but disdained in collaboration. For information systems, this distinction is important in the nature and character of the system.When SAP is used to support structured processes, it will restrict your behavior and readily (and successfully) frustrate any attempts at innovation.In contrast, SharePoint is an open book.Put anything in it you want; control that content in whatever you think is appropriate.
Q2) What do rectangles with rounded corners in the BPMN model denote?
A) decisions
B) repositories
C) activities
D) data flow
Answer: C
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Chapter 3: Hardware, Software, and Networks
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Sample Questions
Q1) Which of the following is a mobile client operating system?
A) Unix
B) Mac OS X
C) Android
D) Linux
Answer: C
Q2) Cloud computing is a form of hardware/software leasing in which organizations obtain server resources from vendors that specialize in server processing.
A)True
B)False
Answer: True
Q3) ________ is a common wireless protocol designed for transmitting data over short distances, replacing cables. It is found in most cell phones today.
A) Bluetooth
B) Ethernet
C) VPN
D) Layered protocol
Answer: A
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Chapter 4: Database Processing
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Sample Questions
Q1) In a relational database, every table must have a key.
A)True
B)False
Q2) When there are same number of entities on each side of the relationship, an N:M relationship can be referred to as an N:N relationship.
A)True
B)False
Q3) Adaptation tasks for a database refer to backup and recovery processes.
A)True
B)False
Q4) Many-to-many relationships are indicated using the ________ notation.
A) N:N
B) 1:N
C) M:1
D) N:M
Q5) What are the components of a database application system?
Q6) A single database can have only one application and user.
A)True
B)False
Q7) What is the user's role in the development of databases?
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Chapter 5: Using IS to Improve Processes
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Sample Questions
Q1) What are outbound logistics processes?
Q2) Describe why departments like to control the systems they use.
Q3) What are the characteristics of good process measures?
A) directness; accuracy; reasonability
B) validity; simplicity; directness
C) consistency; accuracy; simplicity
D) reasonability; accuracy; consistency
Q4) One of the ways IS helps improve a process is by improving the control over the process.
A)True
B)False
Q5) ________ refers to a condition that exists when data are isolated in separated information systems or when data are duplicated in various places.
A) Encapsulation
B) Information silos
C) Data warehousing
D) Metadata publishing
Q6) What are the characteristics of a good measure?
Q7) Explain why a department may legitimately seek to keep its data in multiple databases.
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Chapter 6: Supporting Processes with ERP Systems
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Sample Questions
Q1) ERP is so named because it attempts to integrate all the resources of an enterprise into a single information system.
A)True
B)False
Q2) A(n)________ defines objectives and organizes, plans, and leads the team that implements the ERP solution.
A) architect
B) project manager
C) systems analyst
D) business analyst
Q3) An ERP solution contains a company's actual operational data.
A)True
B)False
Q4) ERP vendors sometimes train an organization's users to become in-house trainers in training sessions called ________.
A) train the trainer
B) training simulation
C) on-the-job training
D) virtual hands-on training
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Chapter 7: Supporting the Procurement Process with SAP
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Sample Questions
Q1) In the supply chain, the supplier evaluation process is used to determine the criteria for supplier selection.
A)True
B)False
Q2) A ________ occurs when a limited resource greatly reduces the output of an integrated series of activities or processes.
A) bottleneck
B) buy-in
C) three-way match
D) bullwhip
Q3) ________ is the process of obtaining the goods and services needed by an organization.
A) Fabrication
B) Procurement
C) Lead generation
D) Outbound logistics
Q4) Describe the purchase requisition activity at CBI after the implementation of SAP.
Q5) Describe the procurement process in an organization.
Q6) What are internal controls?
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Chapter 8: Supporting the Sales Process with SAP
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Sample Questions
Q1) CBI's salespeople gained access to current inventory and price data after the implementation of SAP.
A)True
B)False
Q2) Social CRM is an information system that ________.
A) is used by social networks to facilitate interaction between their members and third parties
B) helps companies improve intra-departmental communication
C) is used by social networks to gain feedback on how to improve the user experience
D) helps companies collect customer data from social media and share it among their customer-facing processes
Q3) Which of the following is a main activity of the sales process?
A) procurement
B) payment
C) storage
D) manufacturing
Q4) How are bills generated at CBI after the implementation of SAP?
Q5) Explain the changes made to the sales process at CBI after the implementation of SAP.
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Chapter 9: Collaboration Processes and Information Systems
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Sample Questions
Q1) Which of the following is an application that provides version control?
A) Microsoft SharePoint
B) Google Docs
C) wikis
D) Microsoft SkyDrive
Q2) On Microsoft SharePoint, which of the following options provides you with e-mail notifications every time someone changes a document?
A) Quick Launch
B) Reminder
C) List option
D) Alert Me
Q3) What are Office Web Apps?
Q4) ________ serve as a repository for team documents.
A) Document libraries
B) Project blogs
C) Workflow templates
D) Discussion forums
Q5) E-mail facilitates synchronous communication in workplaces.
A)True
B)False
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Chapter 10: The Impact of Web 20 and Social Media on Business Processes
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Sample Questions
Q1) Which of the following refers to the point of interaction between the user and the computer?
A) interface
B) mashup
C) Web site
D) prosumer
Q2) Connecting to people with more assets is an objective of the process of building social capital.
A)True
B)False
Q3) Traditional capital refers to investments into resources such as factories, machines, manufacturing equipment, and the like.
A)True
B)False
Q4) Explain the functioning of Google AdWords.
Q5) Explain how networking social media can be used in an organization's hiring process.
B)False Page 12
Q6) Sharing social media sites allow users to collaborate with each other. A)True
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Chapter 11: Business Intelligence
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Sample Questions
Q1) An OLAP measure is a(n)________.
A) characteristic of an OLAP report
B) data item to be processed in an OLAP report
C) attribute of an OLAP report
D) detailed report on a data structure
Q2) With unsupervised data mining, analysts create a model or hypothesis before running the analysis .
A)True
B)False
Q3) Explain regression analysis with the help of an example.
Q4) An OLAP measure is the item that is to be summed, averaged, or otherwise processed in the OLAP report.
A)True
B)False
Q5) Online transactional processing is the equivalent of strategic decision making. A)True
B)False
Q6) List the major activities in the informing process.
Q7) What are the measures and dimensions of an OLAP report?
Q8) Briefly describe the features of the reporting process.
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Chapter 12: MIS Management Processes: Process
Management, Systems Development, and Security
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Sample Questions
Q1) In the context of information systems, what is meant by safeguards?
Q2) A virus is a computer program that ________.
A) observes the user's actions and keystrokes
B) replicates itself
C) encrypts data
D) prevents unauthorized network access
Q3) A key is a number used to encrypt data.
A)True
B)False
Q4) A public key is used for decoding messages in asymmetric encryption.
A)True
B)False
Q5) Briefly explain the modeling activity of BPM.
Q6) With parallel installation, a new information system/business process is installed in phases across an organization.
A)True
B)False
Page 15
Q7) Two different keys are used for coding and decoding in symmetric encryption.
A)True
B)False
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