Enterprise Information Systems
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Course Introduction
Enterprise Information Systems explores the design, implementation, and management of integrated software applications that support business processes and operations across large organizations. The course covers core concepts such as enterprise resource planning (ERP), supply chain management, customer relationship management (CRM), and business intelligence systems. Students learn about the strategic role of information systems in achieving organizational goals, the challenges associated with system integration, and best practices for evaluating, selecting, and deploying enterprise solutions. Through case studies and practical projects, students gain insight into real-world issues surrounding data management, security, system customization, and the impact of emerging technologies on enterprise environments.
Recommended Textbook Management Information Systems Global 14th Edition by Kenneth C. Laudon
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Chapter 1: Information Systems in Global Business Today
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Q1) You are a marketing manager for a national movie theater chain. Give an example of data that your department could use for creating meaningful information. What type of information could that data produce?
Answer: Movie ticket sales from individual theaters would be an example of raw data. Meaningful information from this would be: average number of tickets sold to seniors on certain days of the week.
Q2) Engineers, scientists, or architects, who design new products or services for a firm, belong to which level of a business hierarchy?
A) middle management
B) production workers
C) knowledge workers
D) data workers
E) service workers
Answer: C
Q3) Intranets link different systems and networks within a firm.
A)True
B)False
Answer: True
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Chapter 2: Global E-Business and Collaboration
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Q1) You would use an MIS to help determine if your business should introduce a new product line.
A)True
B)False
Answer: False
Q2) Supply chain management systems are described as a(n) ________ system because they manage information that flows between different companies.
Answer: interorganizational
Q3) Which of the following systems would you expect to deliver integrated, personalized business content through a Web portal interface?
A) transaction processing systems
B) executive support systems
C) management information systems
D) decision-support systems
E) supply chain management systems
Answer: B
Q4) A Web site that allows citizens to file taxes online is a form of ________.
Answer: e-government
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Chapter 3: Information Systems, Organizations, and Strategy
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Q1) Firms use a ________ strategy to provide a specialized product or service for a narrow target market better than competitors.
A) product differentiation
B) market niche
C) mass customization
D) process efficiency
E) low-cost leadership
Answer: B
Q2) The term business ecosystem describes the loosely coupled but interdependent networks of suppliers, distributors, outsourcing firms, transportation service firms, and technology manufacturers.
A)True
B)False
Answer: True
Q3) The effect of the Internet has been to decrease the bargaining power of customers.
A)True
B)False
Answer: False
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Chapter 4: Ethical and Social Issues in Information Systems
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Q1) Any intellectual work product that isn't based on public knowledge can be classed as a trade secret.
A)True
B)False
Q2) One of the drawbacks of patent protection is
A) that only the underlying ideas are protected.
B) digital media cannot be patented.
C) preventing the ideas from falling into public domain.
D) the years of waiting to receive it.
E) the limited period of protection.
Q3) ________ is a feature of social institutions that means mechanisms are in place to determine responsibility for an action.
A) Due process
B) Accountability
C) The courts of appeal
D) The judicial system
E) Liability
Q4) What do you consider to be the primary ethical, social, and political issues regarding the quality of a software product?
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Chapter 5: It Infrastructure and Emerging Technologies
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Q1) Today, many business firms continue to operate their legacy systems that meet a business need and would be costly to replace.
A)True
B)False
Q2) A client computer networked to a server computer, with processing split between the two types of machines, is called a(n)
A) service-oriented architecture.
B) on-demand architecture.
C) multi-tiered client/server architecture.
D) two-tiered client/server architecture.
E) divided architecture.
Q3) ________ unleash powerful economies of scale and result in price declines in manufactured computer products.
A) Internet and Web technologies
B) Technology standards
C) Linux and open-source software
D) Client/server technologies
E) Virtualization technologies
Q4) Distinguish between cloud computing, green computing, and quantum computing.
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Chapter 6: Foundations of Business Intelligence: Databases and Information Management
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Q1) Databases record information about general categories of information referred to as entities.
A)True
B)False
Q2) A(n) ________ is a characteristic or quality that describes a database entity.
A) field
B) tuple
C) key field
D) attribute
E) relationship
Q3) The logical view of a database
A) displays the organization and structure of data on the physical storage media.
B) includes a digital dashboard.
C) allows the creation of supplementary reports.
D) enables users to manipulate the logical structure of the database.
E) presents data as they would be perceived by end users.
Q4) When you design the new contracts database for the publishing house mentioned above, what fields do you anticipate needing?
Which of these fields might be in use in other databases used by the company?
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Chapter 7: Telecommunications, the Internet, and Wireless Technology
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Q1) Circuit switching makes much more efficient use of the communications capacity of a network than does packet switching.
A)True
B)False
Q2) An NOS must reside on a dedicated server computer in order to manage a network.
A)True
B)False
Q3) All of the following are physical components of an RFID system except
A) bar code.
B) antenna.
C) radio transmitters.
D) tags.
E) a stationary or handheld device.
Q4) ________ combine the functionality of a cell phone with the computing of a laptop.
A) Smartphones
B) Netbooks
C) Tablets
D) E-readers
E) iPods
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Chapter 8: Securing Information Systems
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Q1) You have just been hired as a security consultant by MegaMalls Inc., a national chain of retail malls, to make sure that the security of their information systems is up to par. Outline the steps you will take to achieve this.
Q2) The Gramm-Leach-Bliley Act
A) requires financial institutions to ensure the security of customer data.
B) specifies best practices in information systems security and control.
C) imposes responsibility on companies and management to safeguard the accuracy of financial information.
D) outlines medical security and privacy rules.
E) identifies computer abuse as a crime and defines abusive activities.
Q3) As discussed in the chapter opening case, magnetic stripes are an old technology that is vulnerable to counterfeit and theft.
A)True B)False
Q4) Why is software quality important to security?
What specific steps can an organization take to ensure software quality?
Q5) Authentication refers to verifying that a person is who he or she claims to be.
A)True B)False
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Chapter 9: Achieving Operational Excellence and Customer
Intimacy: Enterprise Applications
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Q1) All of the following service capabilities would be found in major CRM products except
A) customer satisfaction management.
B) returns management.
C) call center & help desk.
D) service analytics.
E) order management.
Q2) Which of the following is not an example of next-generation enterprise applications?
A) open-source solutions
B) social CRM
C) solutions incorporating SCM
D) solutions incorporating SOA
E) cloud solutions
Q3) Identify five benefits of customer relationship management systems.
Q4) Total supply chain costs represent the majority of operating expenses for many businesses and in some industries approach 75 percent of the total operating budget.
A)True
B)False
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Chapter 10: E-Commerce: Digital Markets, Digital Goods
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Q1) The Internet shrinks information asymmetry.
A)True
B)False
Q2) Reducing the business process layers in a distribution channel is called
A) disintermediation.
B) BPR.
C) market segmentation.
D) network effects.
E) market transparency.
Q3) Market creators
A) save users money and time by processing online sales transactions.
B) provide a digital environment where buyers and sellers can establish prices for products.
C) create revenue by providing digital content over the Web.
D) sell physical products directly to consumers or individual businesses.
E) generate revenue from advertising or from directing buyers to sellers.
Q4) Price transparency refers to the ability of consumers to discover what merchants actually pay for products.
A)True
B)False
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Chapter 11: Managing Knowledge
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Q1) In content management, once a taxonomy is developed, documents must then be ________ with the proper classification.
A) tagged
B) linked
C) tupled
D) referenced
E) documented
Q2) What type of intelligent technique helped Procter & Gamble determine the most efficient methods for their trucks to deliver goods?
A) fuzzy logic
B) intelligent agents
C) genetic algorithms
D) neural networks
E) CBR
Q3) Intelligent agents can discover underlying patterns, categories, and behaviors in large data sets.
A)True
B)False
Q4) Identify three important qualities or capabilities of knowledge work systems.
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Chapter 12: Enhancing Decision Making
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Q1) All of the following managerial roles can be supported by information systems except
A) figurehead.
B) resource allocator.
C) spokesperson.
D) disseminator.
E) entrepreneur.
Q2) What-if analysis works forward from known or assumed conditions.
A)True
B)False
Q3) Which of the following systems support a manager's role as leader of an organization?
A) decision support systems
B) telepresence systems
C) e-mail
D) MIS
E) ESS
Q4) Middle management face primarily unstructured decisions.
A)True
B)False
Page 14
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Chapter 13: Building Information Systems
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Q1) The oldest method for building information systems is prototyping.
A)True
B)False
Q2) The entire system-building effort is driven by
A) organizational change.
B) feasibility studies.
C) the information value chain.
D) user information requirements.
E) available information technology.
Q3) ________ development focuses on rapid delivery of working software by breaking a large project into a series of small sub-projects that are completed in short periods of time using iteration and continuous feedback.
A) Agile
B) Rapid application
C) Joint application
D) Object-oriented
E) Traditional
Q4) Discuss the role and influence the user plays in software development.
Q5) What is outsourcing?
Describe the advantages and disadvantages to outsourcing software development.
Page 15
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Chapter 14: Managing Projects
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Q1) Mandatory use of a system is one effective way of overcoming user resistance to an information system.
A)True
B)False
Q2) The organizational activities working toward the adoption, management, and routinization of a new information system are called
A) production.
B) maintenance.
C) implementation.
D) acceptance.
E) final acceptance.
Q3) Scoring models are most commonly used to make the final decision when selecting different systems .
A)True
B)False
Q4) In one strategic approach to determining information requirements, managers select a small number of ________ that reflect firm success and profitability.
Q5) ________ methods rely on measures of cash flows into and out of the firm.
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Chapter 15: Managing Global Systems
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Q1) Transnational companies have tended to use a(n) ________ systems configuration.
A) duplicated
B) centralized
C) networked
D) decentralized
E) autonomous
Q2) The growth of powerful communications technologies and the emergence of world cultures have failed to create a foundation for global markets.
A)True
B)False
Q3) The collapse of the Eastern block has retarded the growth of a world culture.
A)True
B)False
Q4) Effective networked systems must have a
A) powerful telecommunications backbone.
B) culture of shared applications development.
C) shared management culture that crosses cultural barriers.
D) both B and C.
E) A, B, and C.
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