Enterprise Information Systems
Review Questions
Course Introduction
Enterprise Information Systems explores the architecture, design, implementation, and management of large-scale information systems that support business processes, decision-making, and organizational goals within enterprises. This course introduces students to core concepts such as Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Supply Chain Management (SCM) systems, emphasizing how these integrated solutions optimize operations and drive competitive advantage. Through case studies and hands-on activities, students analyze system integration challenges, learn about data governance, and examine the strategic role of IT in supporting enterprise functions and innovation.
Recommended Textbook
Information Systems in Organizations People Technology and Processes 1st Edition by Wallace
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12 Chapters
1392 Verified Questions
1392 Flashcards
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Chapter 1: Information Systems and People
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) A grocery store would be able to improve customer satisfaction by providing
A) self-service checkouts
B) items without barcodes
C) inventory information to customers
D) elaborate identification checks to avoid theft
Answer: A
Q2) The development and application of innovative information systems improve the operations of an organization; however, they do not lead to any competitive advantage.
A)True
B)False
Answer: False
Q3) Privacy breaches in modern information systems involve far less risk, and affect fewer people, compared to the older information systems.
A)True
B)False
Answer: False
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Page 3
Chapter 11: Systems Development and Procurement
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) The ________ compress the time horizon for software development and focuses on the time available until the next release while the development team determines how many of the requirements it can deliver in that time frame.
A) iterative
B) waterfall
C) agile
D) V-model
Answer: A
Q2) Sam Torres, an operations manager at a content management firm, is required to monitor the flow of people coming in and going out of the organization and ensure data privacy through the process of encryption. Which of the following requirements is he focusing on while tracking the authentification of people and ensuring privacy of data?
A) interface requirement
B) language requirement
C) usability requirement
D) security requirement
Answer: D
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Chapter 12: Project Management and Strategic Planning
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) Which of the following best describes an anchoring bias?
A) the tendency to rely on one specific piece of information, irrespective of its irrelevance
B) the tendency to judge an event based on how easily examples come to mind
C) the tendency to underestimate the time it will take to complete a task
D) the tendency to draw different conclusions from a wide range of information
Q2) ________ refers to maintaining an organization's business operations to avoid a devastating revenue loss and damaged reputation.
A) Business continuity
B) First-order resolution
C) Escalation of commitment
D) Business automation
Q3) A(n) ________ in a work breakdown structure refers to a task that needs to be completed before a particular task can begin.
A) subtask
B) successor
C) concurrent
D) predecessor
Q4) Explain the closing processes involved in project management.
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Chapter 2: Information Systems and Strategy
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) Which of the following is a result of high rivalry among existing competitors?
A) increased effectiveness of the industry
B) decreased market profitability
C) decreased threat of substitutes
D) increased market prices
Q2) ________ are the costs that customers incur when they change suppliers.
A) Network costs
B) Switching costs
C) Capital expenditures
D) Opportunity costs
Q3) Presence of loyalty programs reduces the switching costs of a product or service.
A)True
B)False
Q4) Which of the following is a support activity of a consumer goods manufacturer?
A) outbound logistics
B) marketing
C) customer service
D) research
Q5) Explain the power of suppliers with an example.
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Chapter 3: Information and Communications Technologies: The Enterprise Architecture
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Explain object-oriented programming with an example.
Q2) Which of the following types of networks has one or more high performance hosts running programs and storing data that different users can access?
A) client-server network
B) overlay network
C) peer-to-peer network
D) voice over IP network
Q3) What type of software did HIVConnect use to build a social networking site to support people living with HIV, and to encourage and accept online donations?
Q4) What are the four components of computers? Give an example of each component.
Q5) Which network protocol is the one most widely used for local area networks?
A) IPv6
B) HTTP
C) Ethernet
D) IPv4
Q6) Application software includes operating system software and utilities.
A)True
B)False
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Q7) What are RFID tags and why was the RFID "sniffer" invented?
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Chapter 4: Managing Information Resources with Databases
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Changes to the integrated database take less time from IT, but more from the end users.
A)True
B)False
Q2) Which of the following is an early database approach that allowed flexible links to support M:M relationships?
A) hierarchical database
B) stratified database
C) lean database
D) network database
Q3) Information is structured if facts and data ________.
A) cannot be linked together
B) can be broken down into component parts
C) cannot be organized into hierarchies
D) include numerical values
Q4) What are the database ownership issues faced by management at a typical company?
Q5) The data collected by online pop-up surveys is considered to be high-quality data. A)True
B)False
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Chapter 5: Information Systems for the Enterprise
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Which sensing device would be appropriate for the supply chain of a blood bank?
Q2) An electronic bridge between partner companies in a supply chain that is used to transmit real-time information about orders, inventories, invoices, and other data is called ________.
A) electronic markets
B) financial networks
C) dot-com markets
D) electronic data interchange
Q3) Process improvements through integration of modules and creation of workflows is typically done for ________.
A) financial analytics and financial reporting
B) general ledger and asset management
C) cash management and budget planning
D) procurement and accounts payable
Q4) Explain, with an example, how a company can reduce the costs of serving each customer without diminishing customer satisfaction.
Q5) What are the common goals managers use to devise a strategy for building customer relationships?
Q6) What is a web beacon? How can people avoid them?
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Chapter 6: The Web and E-Commerce
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) BusinessUSA.com allows small-scale producers to post information about their products on the site and prospective buyers compare the prices and features of the competing products before purchasing them. Which of the following types of e-marketplaces is BusinessUSA.com a member of?
A) business to consumer (B2C)
B) business to business (B2B)
C) consumer to consumer (C2C)
D) consumer to business (C2B)
Q2) Delegating tasks to large diffuse groups or communities, who often volunteer their contributions, is called ________.
A) third-party marketing
B) viral networking
C) crowdsourcing
D) online analytical processing
Q3) What is multi-dimensional website architecture? Explain with the help of examples.
Q4) How can a person check the authenticity of an e-commerce transaction?
Q5) Describe some of the factors relating to consumers' motivations and buying behavior that influences their level of trust in an e-commerce store.
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Page 10
Chapter 10: Ethics, Privacy, and Security
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) Which of the following technologies is most likely to be used by organizations as authentication strategies?
A) intelligent character recognition
B) optical mark recognition
C) voice pattern recognition
D) blood group recognition
Q2) Which of the following is a negative impact of surveillance in online communications?
A) lowered productivity of employees
B) compromised company security
C) increased levels of confidentiality
D) increased pressure on corporate e-mail systems
Q3) How does a firewall help in preventing intrusion into information systems?
Q4) Which of the following is an element of privacy?
A) the right to be left alone
B) the right to view, correct, and edit private, protected information
C) the right to withhold information
D) the right to demand information
Q5) What is digital rights management? Explain some challenges faced in using DRM schemes.
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Chapter 7: Business Intelligence and Decision Support
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119 Verified Questions
119 Flashcards
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Sample Questions
Q1) Why are distinctions between management and executive information systems difficult to make?
A) The systems always have identical time horizons.
B) The vast difference in the fields of application for these information systems renders any comparison between them inconsequential.
C) The systems offer retrieval capabilities that people cannot customize to their decision making needs.
D) The systems often have similar functionality.
Q2) ________ is a web metric that refers to the percentage of visits in which the user left the site from the same page he or she entered it.
A) Churn rate
B) Attrition rate
C) Bounce rate
D) Attach rate
Q3) What are the different processes that are used to analyze patterns, trends, and relationships in data mining?
Q4) What is forecasting and how does it work?
Q5) Discuss the purpose of neural nets and their functions.
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Chapter 8: Collaborating with Technology
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) For which of the following reasons are companies most likely to use social networking sites?
A) to buy products at a cheaper rate
B) to integrate clients in strategizing long-term visions
C) to connect with customers and announce new products
D) to formulate marketing and organizational plans
Q2) ________ describes what people experience when some of their sensory input is not from the real world, but from a computer-generated one.
A) Telepresence
B) Disinhibition
C) Presence awareness
D) Virtual reality
Q3) As compared to a face-to-face setting, an online environment offers ________.
A) greater anonymity
B) a well-defined audience
C) no context indicators
D) greater media richness
Q4) What are the different purposes for which companies can use social networking sites?
Q5) What is media richness?
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Chapter 9: Knowledge Management and E-Learning
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) A collection of online tools that organizes and collects a variety of activities for a team, such as team calendars, documents multimedia repositories and discussion boards, is known as a ________.
A) team workspace
B) dashboard
C) community of practice
D) blog
Q2) Self-paced e-learning involves students using online materials independently, with little or no instructor involvement.
A)True
B)False
Q3) Which of the following knowledge management strategies should be used with compliance information?
A) develop plans to experiment with and invest in this information
B) systematically collect and organize, making it widely available throughout the organization
C) create backup copies to be stored remotely and delete information from the system
D) automate collection and archiving to achieve cost-effectiveness
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