Enterprise Information Systems
Practice Questions
Course Introduction
Enterprise Information Systems explores the role and impact of integrated information systems in modern organizations. This course examines how businesses use large-scale software solutions such as Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Supply Chain Management (SCM) systems to streamline operations, facilitate decision-making, and support strategic goals. Students will learn about system architectures, implementation challenges, data management, and business process integration, gaining practical insights into assessing, selecting, and managing enterprise-level IT solutions that drive organizational efficiency and competitive advantage.
Recommended Textbook Processes Systems and Information An Introduction to MIS 3rd Edition by McKinney Jr
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Page 2
Chapter 1: The Importance of MIS
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Sample Questions
Q1) ________ is the ability to model the components of a system and to connect the inputs and outputs among those components into a sensible whole,one that explains the phenomenon observed.
A) Abstract reasoning
B) Systems collaboration
C) Systems thinking
D) Experimentation
Answer: C
Q2) Inbound logistics involves receiving,storing,and disseminating inputs to products.
A)True
B)False
Answer: True
Q3) What conditions create high competition from industry rivals?
Answer: The competition from industry rivals,also called copycats,is high when rivals compete with each other using price discounting,new products,and service improvements.Competition from rivals is particularly high when competitors are numerous,when industry growth is slow, and when exit barriers are high.
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Chapter 2: Business Processes, Information Systems, and Information
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Sample Questions
Q1) Data needs to be sufficient for the purpose for which it was generated. A)True
B)False
Answer: True
Q2) Why is the need to experiment important for dynamic processes.Provide an example of experimentation regarding a fast food restaurant.
Answer: Dynamic processes,as their name implies,change rapidly as requirements and situations Change.We'll try it this way.If it works,great; if not,we'll do something else." A good example is the Community Outreach process at the fast food restaurant.Today,this process involves choosing which youth sports team to support,but tomorrow when an employee asks if the restaurant would like to be a sponsor for a new 5K run,the activities in the process change. Such change is expected.The need to try one method and revise it as needed reinforces the need to experiment-one of the four key employability skills for success,as discussed in Chapter 1.Adaptation requires innovation.Whereas innovation on a structured process like computing sales revenue is likely to get you fired,innovating with Twitter to forecast sales will be highly rewarded.Another word for innovation is experimentation,which we described in Chapter 1.
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Page 4
Chapter 3: Networks and the Cloud
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Sample Questions
Q1) What are the four basic types of networks? Provide an example of each. Answer: A personal area network (PAN)connects devices around a single person.Most of these devices connect wirelessly with other devices up to about 10 meters.An example of a PAN is a wearable device such as a Fitbit connected to a mobile device such as an iPhone.A local area network (LAN)connects computers that reside in a single geographic location. The number of connected computers can range from two to several hundred.The distinguishing characteristic of a LAN is a single location.The computers for a College of Business located on a single campus can be connected via a LAN.Small office or a home office (SOHO)LANs support fewer than a dozen or so smart-phones,computers,and printers.Wide area networks (WANs)connect computers at different geographic locations.The computers in two separated company sites must be connected using a WAN.The computers for a College of Business located on multiple campuses must be connected via a WAN.
Q2) Cascading Style Sheets (CSS)define the fonts and layout of all elements on web pages and are an example of service-oriented architecture (SOA).
A)True
B)False
Answer: False
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Page 5
Chapter 4: Database Processing
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Sample Questions
Q1) A database is required instead of a spreadsheet when ________.
A) professionals need to keep track of things
B) a user requires control over data
C) lists involve data with multiple themes
D) one or more users want to access the same data
Q2) Metadata are ________.
A) code used for server-side processing
B) error logs of databases
C) data that describe data
D) encrypted data transmissions
Q3) One of the developmental tasks of a database administrator is to create a system to record and manage the resolution of problems.
A)True
B)False
Q4) Columns are also called records.
A)True
B)False
Q5) A database is a self-describing collection of integrated records.
A)True
B)False
6
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Chapter 5: Information Systems Security
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Sample Questions
Q1) What are the minimum requirements for a company wide security policy include?
Q2) Departmental personnel should develop procedures for system recovery.
A)True
B)False
Q3) ___________are small files that your browser stores on your computer when you visit Web sites.
A) Temp files
B) Browsing history
C) Viruses
D) Cookies
Q4) What are the recommended personal security safeguards:
Q5) ________ is the process of transforming clear text into coded,unintelligible text for secure storage or communication.
A) Code injection
B) Pretexting
C) Encryption
D) Authentication
Q6) Describe how SSL/TLS works when a system communicates securely with a Web site.
Q7) Provide a brief explanation for each of the three categories of security losses:
Q8) Why are safeguards costly and sometimes restrictive?
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Chapter 6: Using Is to Improve Processes
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Sample Questions
Q1) ________ processes are commonplace,routine,everyday business processes.
A) Strategic
B) Managerial
C) Operational
D) Transformational
Q2) Inbound logistics processes receive,store,and disseminate product input.
A)True
B)False
Q3) Efficiency and effectiveness occur only at the operational and strategic levels of processes.
A)True
B)False
Q4) Which of the following is true about managerial processes?
A) They are more difficult to change than other types of processes.
B) They seek to resolve issues that have long-range impact on the organization.
C) They have fewer computerized actors compared to operational processes.
D) They are facilitated by transaction processing systems.
Q5) Process teams use BPMN diagramming to depict process improvements.
A)True
B)False
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Chapter 7: Supporting Processes With ERP Systems
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Sample Questions
Q1) A procedure is a set of instructions for a person to follow when operating an information system.
A)True B)False
Q2) By consolidating data,a company can avoid the problem of having multiple versions of the same thing.
A)True B)False
Q3) To execute a just in time delivery,unimpeded flows of data are essential between the supplier and manufacturer.
A)True
B)False
Q4) One of the shortcomings of using an enterprise resource planning product is that data sharing does not occur in real time.
A)True B)False
Q5) The progress of information systems and business processes impact one another. A)True B)False
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Chapter 8: Supporting the Procurement Process With SAP
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Sample Questions
Q1) Which of the following statements is true about the impact of SAP on organizations?
A) Organizations become less process-focused after implementing SAP.
B) Organizations tend to avoid outsourcing after implementing SAP.
C) Inter-departmental data sharing reduces after implementing SAP.
D) People require new sets of skills after implementing SAP.
Q2) Augmenting reality with procurement data makes procurement and production activities more efficient.
A)True
B)False
Q3) SAP can reduce the lead time in procurement processes due to its ability to
A) perform gap analysis
B) share real-time data
C) perform manual processes
D) decentralize information
Q4) How are robots a key emerging technology for procurement and the supply Chain?
Q5) Explain the purchasing issues that justify the implementation of ERP system at CBI?
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Chapter 9: Supporting the Sales Process With SAP
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Sample Questions
Q1) An SAP system can help a firm achieve a competitive strategy.
A)True
B)False
Q2) Differentiate between auctions and clearinghouses.
Q3) Prior to the implementation of SAP,the organization's warehouse was responsible for checking the credit of new customers.
A)True
B)False
Q4) Demand management is a CRM process.
A)True
B)False
Q5) Which of the following is a sales activity that is typically performed by a warehouse manager?
A) shipment
B) payment
C) marketing
D) manufacturing
Q6) Describe the benefit of sharing data such as receipts with customers using electronic media.
Q7) How are bills generated in a sales process that implements SAP?
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Chapter 10: Collaboration and IS
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Sample Questions
Q1) With iteration-control systems,each team member ________.
A) is given a shared server with unrestricted access
B) is given their own private directory to share files
C) is given an account with a set of permissions
D) is notified every time a file is viewed
Q2) Discussion forums are better than email because ________.
A) they evoke immediate responses from members
B) they keep the discussion on track
C) they facilitate synchronous communication
D) they compel all members to participate in the discussion
Q3) Which of the following IS components is emphasized for its ability to give and receive critical feedback?
A) hardware
B) procedures
C) people
D) data
Q4) Describe the problems associated with sharing content using emails and shared servers.
Q5) What are some of the tools that facilitate asynchronous communication?
Q6) List the objectives of a collaboration process.
Page 12
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Chapter 11: Social Media and IS
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Sample Questions
Q1) An individual uses a company's Facebook page to promote a political party that he supports.He also publishes his views about unrelated topics on the page.This user is called a ________.
A) spambot
B) hacker
C) crackpot
D) phisher
Q2) Which of the following is a key attribute of social media information systems?
A) The social media phenomenon is based on the need to generate revenue.
B) Organizations have a major impact on the configuration of such systems.
C) The client hardware for social media will increasingly be mobile devices.
D) Social media applications are typically designed for business use.
Q3) Conducting training programs for employees is an example of building social capital.
A)True
B)False
Q4) The three objectives of the social media process are always mutually exclusive.
A)True
B)False
Q5) Why is trust important in the sharing economy and how is it accomplished?
Page 13
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Chapter 12: Business Intelligence and IS
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Sample Questions
Q1) One of the applications of the data mining process is to predict products that tend to be purchased together.
A)True
B)False
Q2) An organization uses SAP financial management software to store accounting details and Microsoft CRM software to record customer transactions.Managers face problems when they have to make decisions based on both sets of data,as the data are stored on two different platforms.Such data are referred to as ________ data.
A) nonintegrated
B) dirty
C) granular
D) meta
Q3) To use BI applications,businesses should avoid depending on traditional transactional databases.
A)True
B)False
Q4) Business intelligence will continue to expand as Big Data matures.
A)True
B)False
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