Enterprise Information Systems
Practice Exam
Course Introduction
Enterprise Information Systems explores the design, implementation, and management of integrated software solutions that support business processes and decision-making across large organizations. The course covers key concepts such as business process modeling, enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM) systems. Students will examine how these systems align IT strategy with organizational goals, enhance operational efficiency, and drive data-informed decision-making. Through case studies and practical exercises, participants gain an understanding of systems selection, integration challenges, change management, and emerging trends shaping the enterprise technology landscape.
Recommended Textbook
Using MIS 7th Edition by David M. Kroenke
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Chapter 1: The Importance of MIS
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Sample Questions
Q1) The storage disk in a computer is an example of the ________ component of information systems.
A) hardware
B) software
C) database
D) virtual
Answer: A
Q2) Data is worth its cost when an appropriate relationship exists between the cost of data and its value.
A)True
B)False
Answer: True
Q3) Ordering additional hardware creates the least amount of organizational disruption compared to changes in the other four components of an information system.
A)True
B)False
Answer: True
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Chapter 2: Business Processes, Information Systems, and Information
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Q1) Project documentation and a progress report are prepared during the starting phase of a project.
A)True
B)False
Answer: False
Q2) Which of the following is an example of project data?
A) list of project tasks
B) schedule
C) budget
D) design document
Answer: D
Q3) One of the procedures of a collaboration project is documenting and reporting progress. This is performed in the ________ phase of the project.
A) starting
B) planning
C) doing
D) scheduling
Answer: C
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Chapter 3: Organizational Strategy, Information Systems, and Competitive Advantage
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Sample Questions
Q1) The primary activity of sales and marketing is the collection, storage, and physical distribution of the products to the buyers.
A)True
B)False
Answer: False
Q2) An organization wants to achieve competitive advantage through process implementations. Which of the following actions would help it in achieving this?
A) establishing alliances
B) creating new products
C) enhancing products
D) differentiating services
Answer: A
Q3) An inventory of raw materials is an example of a repository.
A)True
B)False
Answer: True
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Chapter 4: Hardware and Software
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Sample Questions
Q1) Which of the following is the presentation format of an application?
A) cookie
B) process blueprints
C) botnet
D) user interface
Q2) ________ refers to data delivered to the user at the precise moment it is needed.
A) Asynchronous data
B) Just-in-time data
C) Source code
D) Payload
Q3) With ________, a computer, such as a desktop or portable computer, hosts several different operating systems.
A) PC virtualization
B) parallel computing
C) cloud computing
D) normalization
Q4) Describe how data is represented in computers.
Q5) Distinguish between open source and closed source programs.
Q6) Briefly describe the nonmobile client operating system, Microsoft Windows.
Page 6
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Chapter 5: Database Processing
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Q1) A ________ is a collection of forms, reports, queries, and programs that serves as an intermediary between users and database data.
A) database application
B) database design
C) data field
D) data model
Q2) Minimum cardinalities represent the lower limit on the number of entities required in a relationship.
A)True
B)False
Q3) Which of the following is a nonrelational data store developed by Amazon?
A) Cassandra
B) Dynamo
C) SharePoint
D) Bigtable
Q4) An administrator should create a ________ before developing a database design.
A) data aggregator
B) query model
C) data model
D) data application
Page 7
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Chapter 6: The Cloud
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Q1) The IEEE 802.3 protocol standard is also known as ________.
A) Bluetooth
B) Ethernet
C) intranet
D) Internet
Q2) Which of the following TCP/IP application-layer protocols is used for email transmissions?
A) ftp
B) https
C) smtp
D) IP
Q3) An ISP provides a customer with a legitimate Internet address.
A)True
B)False
Q4) The term "cloud" is used to refer to the elastic leasing of pooled computer resources over the Internet.
A)True
B)False
Q5) What is a virtual private network (VPN)? Explain how VPNs ensure the security of transmissions.
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Chapter 7: Organizations and Information Systems
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Sample Questions
Q1) The procedures for using workgroup information systems need to be understood only by the IT department of an organization.
A)True
B)False
Q2) Which ERP vendor acquired PeopleSoft and Siebel?
A) Oracle
B) Infor
C) Epicor
D) SAP
Q3) Information systems improve process quality by ________.
A) duplicating data
B) entirely replacing human activity
C) changing the work culture
D) controlling process flow
Q4) Placing an order is an example of a structured process.
A)True
B)False
Q5) Define structured processes and list their characteristics.
Q6) Define dynamic processes and list their characteristics.
Q7) Describe the two categories of ERP training.
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Chapter 8: Social Media Information Systems
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Q1) Defenders-of-belief communities provide better and faster problem solutions to complex supply chain problems.
A)True
B)False
Q2) ________ are organizations that choose to support a presence on one or more SM sites.
A) Social media application providers
B) Social media sponsors
C) Seekers of the truth
D) Defenders of belief
Q3) Web 2.0 encourages ________, which occur when the output from two or more Web sites is combined into a single user experience.
A) viral hooks
B) mashups
C) web beacons
D) fixed interfaces
Q4) Content data differentiates SMIS from Web site applications.
A)True
B)False
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Chapter 9: Business Intelligence Systems
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Q1) The ________ phase of the SDLC involves determining hardware and program specifications, designing the database and procedures, and creating job definitions.
A) requirements analysis
B) system implementation
C) component design
D) system definition
Q2) According to Brooks' Law, adding more people to a late project will ________.
A) guarantee efficiencies
B) speed up the project
C) create diseconomies of scale
D) reduce the need for coordination
Q3) During the system implementation phase of the SDLC, once a system has passed testing, the organization installs the new system. Which of the following terms is used to refer to this activity?
A) beta testing
B) system conversion
C) agile development
D) system control
Q4) What are the tools used when planning IS projects?
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Chapter 10: Information Systems Security
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Sample Questions
Q1) RFM analysis is used to analyze and rank customers according to their ________.
A) purchasing patterns
B) propensity to respond to a marketing stimulus
C) socio-economic status
D) motivation and needs
Q2) BI servers use ________ to determine what results to send to which users and on which schedule.
A) expert systems
B) metadata
C) RSS feeds
D) neural networks
Q3) Placing BI applications on operational servers can dramatically increase system performance.
A)True
B)False
Q4) A common business application of decision trees is to classify loans by likelihood of default.
A)True
B)False
Q5) What are the common problems with using operational data?
Page 12
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Chapter 11: Information Systems Management
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Q1) ________ is a form of outsourcing.
A) Buying off-the-shelf software
B) Customizing information systems
C) Acquiring licensed software
D) Updating data standards
Q2) If an organization does not develop programs in-house, then the development group of the IS department will be staffed primarily by ________ who work with users, operations, and vendors to acquire and install licensed software and to set up the system components around that software.
A) programmers and development personnel
B) PQA test engineers
C) business and systems analysts
D) technical writers
Q3) In IS departments, the technology office investigates new information systems technologies and determines how the organization can benefit from them.
A)True
B)False
Q4) List any four responsibilities of users of information systems.
Q5) How does outsourcing help reduce costs?
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Chapter 12: Information Systems Development
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Q1) Email spoofing is a synonym for ________.
A) hacking
B) phishing
C) usurping
D) sniffing
Q2) A(n) ________ is a computer program that senses when another computer is attempting to scan the disk or otherwise access a computer.
A) intrusion detection system
B) keylogger
C) botnet
D) access control system
Q3) Secure Socket Layer is also known as ________.
A) application layer
B) transport layer security
C) presentation layer
D) network interface layer security
Q4) Secure Socket Layer (SSL) is a protocol that is restricted to asymmetric encryption.
A)True
B)False
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Chapter 13: The International Dimension
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Q1) Which of the following statements is true of a supply chain?
A) All members of the supply chain of a firm must have close geographical proximity.
B) Every supply chain should include suppliers, manufacturers, distributors, retailers, and customers.
C) Each organization in a chain is connected to just one company up and down the chain.
D) A supply chain includes transportation companies, warehouses, and inventories.
Q2) The bullwhip effect is a phenomenon in which the variability in the size and timing of orders decreases at each stage of the supply chain.
A)True
B)False
Q3) International organizations have more IS and IT assets, and those assets are exposed to more risk and greater uncertainty.
A)True
B)False
Q4) How can information reduce or eliminate the bullwhip effect?
Q5) List the issues that need to be addressed when localizing a computer program.
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