Enterprise Information Systems
Mock Exam
Course Introduction
Enterprise Information Systems explores the design, implementation, and management of integrated software applications that support business processes and decision-making across organizations. This course examines the role of enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM) systems in improving operational efficiency, data integration, and collaboration among business units. Students will analyze case studies of successful enterprise system deployments, learn about the challenges of system selection and change management, and discuss trends such as cloud-based solutions and digital transformation. Practical exercises will develop skills in evaluating business requirements, mapping processes, and understanding the strategic impact of enterprise technologies.
Recommended Textbook
Using MIS 8th Edition by David M. Kroenke
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12 Chapters
1437 Verified Questions
1437 Flashcards
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2
Chapter 1: The Importance of MIS
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) Which is the most important component of an information system? Why?
Answer: People are part of every information system that they use.The user's mind and thinking are not merely a component of the information systems they use; they are the most important component.This is so because, even if users have the perfect information system, if they do not know what to do with the data that it produces, they are wasting both their time and money.The quality of users' thinking is what determines the quality of the information that is produced.
Q2) Define the terms system, information system, and management information system.
Answer: A system is a group of components that interact to achieve some purpose.An information system (IS)is a group of components that interact to produce information.A management information system is defined as a system that helps organizations achieve their strategies.
Q3) Which of the following statements is True about the quality of information?
A) Information should be just barely sufficient for its purpose.
B) Data that arrives after a prolonged period of time is of the highest quality.
C) Information needs to be relevant to the subject, not necessarily to the context.
D) Freely available data is always accurate and timely.
Answer: A
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Chapter 2: Collaboration Information Systems
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Sample Questions
Q1) One of the advantages of a team survey is that it is easy to determine who has not yet responded.
A)True
B)False
Answer: True
Q2) Team roles, responsibilities, and authorities are established during the ________ phase of a project.
A) starting
B) planning C) doing
D) evaluating
Answer: A
Q3) Need for collaboration increases as the decisions become more structured. A)True
B)False
Answer: False
Q4) With Google Drive, documents are stored on the user's computer.
A)True
B)False
Answer: False
Page 4
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Chapter 3: Strategy and Information Systems
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Sample Questions
Q1) Inbound logistics constitute support activities in the value chain of manufacturing firms.
A)True
B)False
Answer: False
Q2) Lynn, the manager of a transportation company, goes through the week's delivery schedule. She calls her team and assigns territories for each executive. She contacts the fleet supervisor to arrange trucks for transportation. Which activity of the value chain is Lynn executing?
A) inbound logistics
B) marketing
C) customer service
D) outbound logistics
Answer: D
Q3) Porter defined value as the amount of money that a customer is willing to pay for a resource, product, or service.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Hardware, Software, and Mobile Systems
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Sample Questions
Q1) A ________ is also called "the brain" of the computer.
A) network card
B) motherboard
C) thumb drive
D) central processing unit
Q2) Virtualization is the process by which ________.
A) a single server is used to host the operations of a workstation
B) many computers are used to control a server
C) one physical computer hosts many different virtual computers within it
D) a single operating system is licensed for multiple computers
Q3) Android is a nonmobile client operating system.
A)True
B)False
Q4) Bits are used for computer data because they ________.
A) are represented exclusively as letters of the alphabet
B) are easy to represent physically
C) represent the orientation of a nonoptical media
D) can have more than two values at a time
Q5) Describe how native applications are developed.
Q6) Describe how data is represented in computers.
Page 6
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Chapter 5: Database Processing
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Sample Questions
Q1) In an entity-relationship data model, physical objects are represented as entities, whereas logical constructs and transactions are represented as attributes.
A)True
B)False
Q2) Which of the following is the smallest element in a database?
A) field
B) record
C) byte
D) metadata
Q3) Relational databases represent relationships using ________.
A) foreign keys
B) file systems
C) metadata
D) primary keys
Q4) When using the relational model to represent two tables, one must ________.
A) add a foreign key to one of the tables
B) have more than two primary keys in the model
C) establish only N:M relationships between the tables
D) use metadata instead of foreign keys
Q5) Describe a database and its elements.
Page 7
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Chapter 6: The Cloud
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Sample Questions
Q1) Salesforce.com provides hardware and programs for customer and sales tracking. This is an example of a cloud vendor who provides software as a service.
A)True
B)False
Q2) Assignment of both public and private IP addresses is controlled by ICANN.
A)True
B)False
Q3) For communications equipment, k stands for ________.
A) 1000
B) 1024
C) 100
D) 1042
Q4) Computers that reside in different geographic locations are connected using a(n)
A) WAN
B) LAN
C) URL
D) XML
Q5) What are remote action systems? Explain with the help of examples.
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Chapter 7: Processes, Organizations, and Information Systems
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Sample Questions
Q1) Which of the following conditions exists when data are isolated in separated information systems?
A) information overload
B) encapsulation
C) information silo
D) data segregation
Q2) Inter-enterprise systems can solve the problems of workgroup information silos but not those of enterprise silos.
A)True
B)False
Q3) ________ is an example of an inter-enterprise information system.
A) CRM
B) PRIDE
C) ERP
D) EAI
Q4) CRM is an example of a structured inter-enterprise information system.
A)True
B)False
Q6) Describe the two categories of ERP training. Page 9
Q5) List the problems associated with information silos.
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Page 10
Chapter 8: Social Media Information Systems
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Sample Questions
Q1) ________ is the investment in social relations with the expectation of returns in the marketplace.
A) Social capital
B) Social stock
C) Market stock
D) Media capital
Q2) Unlike humans, organizations do not have social capital.
A)True
B)False
Q3) The primary risk of peer-to-peer support in the context of social media and customer service is ________.
A) loss of control
B) loss of credibility
C) lack of privacy
D) lack of investment
Q4) Facebook, Twitter, LinkedIn, and Google are all social media (SM) application providers.
A)True
B)False
Q5) How do companies earn revenue from social media?
Page 11
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Chapter 9: Business Intelligence Systems
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Sample Questions
Q1) The five basic reporting operations that produce business intelligence can all be accomplished using SQL and basic HTML or a simple report writing tool.
A)True
B)False
Q2) Cluster analysis is used to identify groups of entities that have similar characteristics.
A)True
B)False
Q3) Which of the following statements is True about data marts?
A) A data mart is like a distributor in a supply chain, while a data warehouse can be compared to a retail store.
B) Data mart users possess the data management expertise that data warehouse employees have.
C) Data marts address the needs of a particular department or functional area of a business.
D) Data marts are larger than data warehouses.
Q4) Name and describe the three primary activities in the business intelligence (BI) process.
Q5) Describe the functions of data warehouses and the need for them.
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Chapter 10: Information Systems Security
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Sample Questions
Q1) ________ occurs when someone deceives by pretending to be someone else.
A) Hacking
B) Usurping
C) Sniffing
D) Pretexting
Q2) Companies must establish security policies and procedures for the termination of employees.
A)True
B)False
Q3) Which of the following systems procedures is specifically the responsibility of operations personnel?
A) writing software program codes
B) using systems to perform job tasks
C) creating back up of system databases
D) knowing whom to contact when a security breach occurs
Q4) Which of the following is a sniffing technique?
A) IP spoofing
B) caches
C) denial of service
D) adware
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Chapter 11: Information Systems Management
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Sample Questions
Q1) An outsource vendor changes its strategic direction. Under which of the following outsourcing risks can this be associated?
A) de facto sole source
B) superfluous chief information officer (CIO)
C) diseconomies of scale
D) loss of control
Q2) There will most likely be a fall in the use of mobile devices at work in the next 10 years.
A)True
B)False
Q3) ________ is a form of outsourcing.
A) Buying off-the-shelf software
B) Customizing information systems
C) Acquiring licensed software
D) Updating data standards
Q4) In all companies, the chief information officer (CIO) reports directly to the chief financial officer.
A)True B)False
Q5) Describe the typical responsibilities of a chief technology officer (CTO).
Page 14
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Chapter 12: Information Systems Development
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Sample Questions
Q1) Which of the following phases of the systems development life cycle (SDLC) include identifying what is to be produced, how frequently, and how fast?
A) requirements analysis
B) system implementation
C) component design
D) system definition
Q2) Control Objectives for Information and related Technology (COBIT) is often used in the ________ stage of the business process management (BPM) cycle.
A) component creation
B) implementation
C) assessment
D) process modeling
Q3) According to the scrum process, once the tasks are known for a given set of requirements, the next step is to assign each task a difficulty score, called ________.
A) scrums
B) points
C) grades
D) tallies
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