Enterprise Information Systems
Exam Solutions
Course Introduction
Enterprise Information Systems explores the design, implementation, and management of integrated information systems within organizations, focusing on their role in supporting business processes and strategic decision-making. The course covers core concepts such as Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Supply Chain Management (SCM) systems. Students examine how these systems streamline operations, enhance collaboration, and provide real-time data for efficient resource planning. Additionally, the course addresses challenges related to system integration, data security, and change management, preparing students to evaluate, select, and optimize enterprise-level solutions to meet organizational objectives.
Recommended Textbook
Information Systems Today Managing in the Digital World 6th Edition by
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Joe Valacich
Chapter 1: Managing in the Digital World
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) When a person makes Web purchases,vendors are required by law to respect the privacy of that person.
A)True
B)False
Answer: False
Q2) Which of the following best explains the process of moving business processes or tasks to another company?
A) offshoring
B) liquidating
C) cloud computing
D) internetworking
E) outsourcing
Answer: E
Q3) Which of the following statements is true about knowledge?
A) It has no meaning in and of itself.
B) It is raw material-recorded,unformatted words and numbers.
C) It is the ability to understand information.
D) It assists in converting information into raw data.
E) It has little value in comparison with raw data.
Answer: C
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Chapter 2: Gaining Competitive Advantage Through Information Systems
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Sample Questions
Q1) Which of the following is a disadvantage for firms pursuing a multidomestic business strategy?
A) limited knowledge transfer between individual subsidiaries
B) exerting unnecessary control over subsidiaries
C) lack of interest in obtaining additional knowledge about foreign operations
D) inability to react quickly to local challenges and opportunities
E) restriction of decision-making ability of subsidiaries
Answer: A
Q2) Wikipedia is a free,Web-based,collaborative,multilingual encyclopedia project supported by the non-profit Wikimedia Foundation.Its 17 million articles have been written collaboratively by volunteers around the world,and almost all of its articles can be edited by anyone with access to the site.This allows people to participate and create something of value for everyone.Wikipedia is pursuing a(n)________ approach to applying freeconomics.
A) gift economy
B) zero marginal cost
C) labor exchange
D) cross subsidies
E) freemium
Answer: A
4
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Chapter 3: Managing the Information Systems
Infrastructure and Services
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Sample Questions
Q1) Using a utility computing model,cloud computing helps to transform IT infrastructure costs from a capital expenditure to an operational expenditure.
A)True
B)False
Answer: True
Q2) In a URL,the ________ is the particular Web server or group of Web servers (if it is a larger Web site)that will respond to the Web request.
A) domain name
B) host name
C) client name
D) top-level domain name
E) port name
Answer: B
Q3) The format of an IP address is a 32-bit numeric address written as four numbers separated by periods.
A)True
B)False
Answer: True
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Chapter 4: Enabling Business-to-Consumer Electronic Commerce
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Sample Questions
Q1) With respect to GPS-enabled location-based services,capturing specific locations to be viewed on the phone is an example of ________ service.
A) location
B) mapping
C) navigation
D) tracking
E) disintegration
Q2) Which of the following is a mechanism for consumer-to-consumer transactions?
A) e-tailing
B) e-integration
C) e-filing
D) e-tendering
E) e-auctions
Q3) Briefly explain with an example the capability of the Web to integrate information.
Q4) One drawback of pay-per-click models is the possibility of abuse by repeatedly clicking on a link to inflate revenue to the host or increase the costs for the advertiser.
A)True
B)False
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Chapter 5: Enhancing Organizational Communication and Collaboration Using Social Media
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Sample Questions
Q1) ________ attempts to increase the relevance of search results by including content from blogs and microblogging services.
A) Social search
B) OpenSearch
C) Enterprise search
D) Metasearch
E) Netsearch
Q2) ________ is an online office suite comprised of a spreadsheet application,a word processor,and a presentation application.
A) Google Mail
B) Google Talk
C) Google Maps
D) Google Calendar
E) Google Docs
Q3) A work flow automation system is an example of a synchronous groupware tool.
A)True
B)False
Q4) Define viral marketing.Mention some of the forms that can be taken by viral marketing.
Page 7
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Chapter 6: Enhancing Business Intelligence Using Information Systems
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Sample Questions
Q1) Which of the following is used for Web content mining?
A) clustering
B) online analytical processing
C) neural networks
D) Web crawler
E) data reduction
Q2) Sequence discovery is used to discover associations over time.
A)True
B)False
Q3) Which of the following is the primary goal for deploying a knowledge management system?
A) identifying how to recognize,generate,store,share,and manage tacit knowledge
B) continuously analyzing large data warehouses to detect changes deemed important by a user
C) grouping related records together on the basis of having similar values for attributes
D) allowing hypothetical changes to the data associated with a problem to observe how these changes influence the results
E) identifying how to recognize,generate,store,share,and manage explicit knowledge
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Chapter 7: Enhancing Business Processes Using Enterprise
Information Systems
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Sample Questions
Q1) Which of the following goods are produced using the make-to-order approach?
A) commercial aircraft
B) shampoos
C) lipsticks
D) televisions
E) refrigerators
Q2) The several processes associated with the acquiring of goods from external vendors are collectively referred to as the ________ process.
A) make-to-stock
B) make-to-order
C) order-to-cash
D) plan-to-produce
E) procure-to-pay
Q3) Systems that focus on the specific needs of individual departments are typically not designed to communicate with other systems in the organization and are therefore referred to as stand-alone applications.
A)True
B)False
Q4) Define internally focused systems and externally focused systems.
Page 9
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Chapter 8: Strengthening Business-to-Business
Relationships via Supply Chain and Customer Relationship
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Sample Questions
Q1) ________ includes the systems used to enable customer interaction and service.
A) Operational CRM
B) Integrated CRM
C) Collaborative CRM
D) A data warehouse
E) Analytical CRM
Q2) ________ facilitate the sharing of information across the various departments of an organization in order to increase customer satisfaction and loyalty.
A) Collaborative CRM systems
B) Data warehousing systems
C) Operational CRM systems
D) Analytical CRM systems
E) Data mining systems
Q3) Supply chain management is primarily used to optimize business processes within the organization.
A)True
B)False
Q4) List some of the enterprise-wide changes a successful CRM strategy must include.
Q5) Briefly describe analytical CRM systems.
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Chapter 9: Developing and Acquiring Information Systems
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Sample Questions
Q1) Proxy variables can be used to measure changes in terms of their perceived value to the organization.
A)True
B)False
Q2) ________ are alternative measures of outcomes that can help clarify what the impact of a change will be on a firm.
A) Proxy variables
B) Pseudocodes
C) Patches
D) Prototypes
E) Protocols
Q3) A(n)________ license refers to a license primarily used for downloaded software that requires computer users to choose "I accept" before installing the software.
A) click- wrap
B) shareware
C) enterprise
D) volume
E) implied
Q4) Describe some methods of requirements collection during systems analysis.
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Chapter 10: Securing Information Systems
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Sample Questions
Q1) What is computer crime? Explain your answer.
Q2) Which of the following is one of the main federal laws in the United States against computer crimes?
A) Satellite Act of 1962
B) Trade Expansions Act of 1962
C) United States Information and Educational Exchange Act
D) Central Intelligence Agency Act
E) Electronic Communications Privacy Act of 1986
Q3) Patents generally refer to creations of the mind such as music,literature,or software.
A)True
B)False
Q4) ________ refers to precautions taken to keep all aspects of information systems safe from destruction,manipulation,or unauthorized use or access.
A) Information systems security
B) Information systems resources
C) Information systems planning
D) Information systems audit
E) Information systems distribution
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Chapter 11: Foundations of Information Systems Infrastructure
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Sample Questions
Q1) A ________ network is configured in the shape of a closed loop or circle with each node connecting to the next node.
A) square
B) mesh
C) star
D) ring
E) bus
Q2) A scanner is an output device that produces a paper copy of alphanumeric or graphic data from a computer.
A)True
B)False
Q3) The ________ model represents a group of specific tasks as successive layers that enable computers to communicate data.
A) redundant array of independent disks (RAID)
B) arithmetic logic unit (ALU)
C) Open Systems Interconnection (OSI)
D) Internet exchange point (IXP)
E) integrated services digital network (ISDN)
Q4) Distinguish between local area and wide area networks.
Page 13
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