Enterprise Information Systems
Exam Review
Course Introduction
Enterprise Information Systems explores the design, implementation, and management of large-scale information systems that support the strategic and operational processes of organizations. The course covers key concepts such as enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM) systems, examining how these integrated solutions streamline business processes, enhance data flow, and improve decision-making. Students will analyze real-world case studies to understand best practices and challenges in enterprise system adoption, integration, and maintenance, with an emphasis on the alignment of technology with corporate strategy and the role of information systems in achieving competitive advantage.
Recommended Textbook
Processes Systems and Information An Introduction to MIS 3rd Edition by McKinney Jr
Available Study Resources on Quizplus
12 Chapters
1356 Verified Questions
1356 Flashcards
Source URL: https://quizplus.com/study-set/2327 Page 2
Chapter 1: The Importance of MIS
Available Study Resources on Quizplus for this Chatper
119 Verified Questions
119 Flashcards
Source URL: https://quizplus.com/quiz/46245
Sample Questions
Q1) The support activities in the generic value chain contribute directly to the production,sale,and service of the product.
A)True
B)False
Answer: False
Q2) Organizational strategy begins with an assessment of the fundamental characteristics and structure of an industry.
A)True
B)False
Answer: True
Q3) Inbound logistics involves receiving,storing,and disseminating inputs to products. A)True
B)False Answer: True
Q4) Experimentation increases the fear of failure.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Business Processes, Information Systems, and Information
Available Study Resources on Quizplus for this Chatper
128 Verified Questions
128 Flashcards
Source URL: https://quizplus.com/quiz/46246
Sample Questions
Q1) Control is critical in structured processes.
A)True
B)False
Answer: True
Q2) Each information system has a different procedure for every process the information system supports.
A)True
B)False
Answer: True
Q3) Why is it important to stay curious?
Answer: If information is inside of you,the only way to get it there is for you to put it there.Information can't be received; it must be made.This creative effort is fueled by curiosity. When you quit being curious,you quit informing yourself.Realize every day that other people are informing themselves and seeing things you don't.The only way to keep up is to create information for yourself.Stay curious! You were born that way for a reason.
Q4) Standardized business processes reduce risk.
A)True
B)False
Answer: True
4
To view all questions and flashcards with answers, click on the resource link above.
Chapter 3: Networks and the Cloud
Available Study Resources on Quizplus for this Chatper
92 Verified Questions
92 Flashcards
Source URL: https://quizplus.com/quiz/46247
Sample Questions
Q1) Encapsulation involves breaking up an image,which is too big to travel in one piece,into parts called packets.
A)True
B)False
Answer: False
Q2) The cloud is the elastic leasing of pooled computer resources over the Internet.
A)True
B)False
Answer: True
Q3) Outsourcing is the process of hiring another organization to perform a service.
A)True
B)False
Answer: True
Q4) FTP,or File Transfer Protocol,is used for email transmissions.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above.
5
Chapter 4: Database Processing
Available Study Resources on Quizplus for this Chatper
124 Verified Questions
124 Flashcards
Source URL: https://quizplus.com/quiz/46248
Sample Questions
Q1) The lost update problem can be resolved by implementing multi-user database processing.
A)True
B)False
Q2) MySQL is an open source DBMS product that is license-free for most database applications.
A)True
B)False
Q3) Which of the following is not true about NoSQL DBMSs?
A) They are an emerging market.
B) They are the workhorse of the information systems industry today.
C) They require developer patience with sometimes-cumbersome user interfaces.
D) They are difficult to use.
Q4) The forked lines on the right side of a line on an E-R diagram that indicate a 1:N relationship between two entities are referred to as ________.
A) identifiers
B) foreign keys
C) crow's feet
D) entities
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Information Systems Security
Available Study Resources on Quizplus for this Chatper
117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/46249
Sample Questions
Q1) In the case of ________,the same key is used to encode and to decode a message.
A) asymmetric encryption
B) digital signatures
C) symmetric encryption
D) digital certificates
Q2) Poorly written application programs and procedures are sources of security threats.
A)True
B)False
Q3) A user logs onto a banking website with their user id: email address and password: qwerty.This password is very common,so the user is prompted to provide extra information,such as a simple challenge-response exercise,this is an example of:
A) symmetric encryption
B) asymmetric encryption
C) biometric authentication
D) CAPTCHA
Q4) What are five human safeguards that can protect against security threats? Prove a brief description for each.
Q5) What is a firewall and how do they work? What are two types of firewalls?
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Using Is to Improve Processes
Available Study Resources on Quizplus for this Chatper
116 Verified Questions
116 Flashcards
Source URL: https://quizplus.com/quiz/46250
Sample Questions
Q1) Lindsay works at a coffee shop in Chicago.Her responsibilities include assessing seasonal promotions,planning and scheduling cashiers,and determining which personnel to promote.Lindsay is in charge of ________ processes at the coffee shop.
A) transformational
B) strategic
C) operational
D) managerial
Q2) __________ are unexpected or unwelcome outputs from a process that require an action.
A) Variations
B) Activities
C) Exceptions
D) Controls
Q3) People are more capable than automated actors in low-judgment settings where well-known and repeatable activities are performed.
A)True
B)False
Q4) Describe operational,managerial,and strategic service processes with the help of an example.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Supporting Processes With ERP Systems
Available Study Resources on Quizplus for this Chatper
108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/46251
Sample Questions
Q1) Which of the following activities is included in customer relationship management?
A) procurement
B) marketing
C) bill of materials
D) payroll
Q2) What are the Management-related issues faced by enterprise resource planning (ERP)implementation teams?
Q3) Transactional data are data related to events such as a purchase or a student enrollment.
A)True
B)False
Q4) Material requirements planning provided financial tracking capabilities and the opportunity to schedule equipment and facilities.
A)True
B)False
Q5) Describe how businesses used computers for inventory purposes before the advent of the Internet.
Q6) How can the problem of information silos be solved?
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Supporting the Procurement Process With SAP
Available Study Resources on Quizplus for this Chatper
97 Verified Questions
97 Flashcards
Source URL: https://quizplus.com/quiz/46252
Sample Questions
Q1) Traditional procurement processes enabled the generation of real-time accounting reports.
A)True
B)False
Q2) When does the lead time in a procurement process come to an end?
A) when an order arrives at the warehouse
B) when an invoice is received from the supplier
C) when ordered goods are reflected in the purchase order database
D) when an order is placed with a supplier
Q3) Outbound logistics is the primary activity in the procurement process that involves receiving,storing,and disseminating inputs to products.
A)True
B)False
Q4) The steps required to install an ERP system is referred to as the implementation process.
A)True
B)False
Q5) Describe the steps that follow the gap analysis is conducted.
Q6) Describe procurement in an organization.
Q7) What are the typical procurement objectives of an organization?
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Supporting the Sales Process With SAP
Available Study Resources on Quizplus for this Chatper
102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/46253
Sample Questions
Q1) Who among the following is responsible for creating sales orders in an organization with a typical sales process and that has implemented SAP?
A) warehouse manager
B) accountant
C) sales agent
D) tracker
Q2) In an organization that has implemented SAP,the accounting department receives a message that it can bill a customer for a sale when the ________.
A) order is picked and packed at the warehouse
B) sales order is approved in SAP
C) sales order is generated in SAP
D) warehouse posts the goods issue in SAP
Q3) E-commerce leads to ________,which is the elimination of middle layers of distributors and suppliers.
A) forward integration
B) decentralization
C) backward integration
D) disintermediation
Q4) What are two ways that Google have improved consumer data sharing?
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Collaboration and IS
Available Study Resources on Quizplus for this Chatper
106 Verified Questions
106 Flashcards
Source URL: https://quizplus.com/quiz/46254
Sample Questions
Q1) Business analysts can only use the predefined workflows shipped with SharePoint.
A)True
B)False
Q2) Which of the following IS components is emphasized for its ability to give and receive critical feedback?
A) hardware
B) procedures
C) people
D) data
Q3) SharePoint document libraries serve as a repository for team documents.
A)True
B)False
Q4) Two employees working in different shifts communicate through emails.This is an example of synchronous communication.
A)True
B)False
Q5) Members of a collaborative team work without reviewing or criticizing each other's work.
A)True
B)False
Page 12
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Social Media and IS
Available Study Resources on Quizplus for this Chatper
121 Verified Questions
121 Flashcards
Source URL: https://quizplus.com/quiz/46255
Sample Questions
Q1) What are some important tips for conducting a social media promotion?
Q2) When a user uploads a photo or video in Facebook,she is executing a procedure.
A)True
B)False
Q3) Which of the following statements is true about businesses,in the context of the control they possess on social media processes?
A) Businesses must share the control with application providers.
B) Social media processes are controlled by the businesses.
C) Businesses have the complete control to determine process objectives.
D) Process objectives can be changed at the will of the business using it.
Q4) Which of the following is an efficiency objective of the social media process?
A) to provide users with a sense of belongingness
B) to operate within time and cost constraints
C) to increase the market share of the social media provider
D) to generate loyalty and brand authority
Q5) The labor requirements of social media applications are easily estimated.
A)True
B)False
Q6) Define traditional capital and human capital.
Q7) What is the sharing economy and collaborative consumption?
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Business Intelligence and IS
Available Study Resources on Quizplus for this Chatper
126 Verified Questions
126 Flashcards
Source URL: https://quizplus.com/quiz/46256
Sample Questions
Q1) Clickstream data is used to track everything the customer does at a web site.
A)True
B)False
Q2) A data warehouse is specially designed to sort and retrieve large volumes of data.
A)True
B)False
Q3) Business intelligence will continue to expand as Big Data matures.
A)True
B)False
Q4) The ratio of the number of customers who eventually purchased divided by the number
Who visited is known as:
A) to create value from intellectual capital and to share knowledge
B) conversion rate
C) A/B testing
D) to connect the power of multiple computers working in parallel
Q5) How does Big Data BI support the auditing process?
Q6) Briefly describe four categories of techniques that help address the challenges of Big Data.
Page 14
To view all questions and flashcards with answers, click on the resource link above.