Enterprise Information Systems
Exam Bank
Course Introduction
Enterprise Information Systems explores the design, implementation, and management of integrated information systems that support business processes and operations within organizations. The course covers topics such as enterprise resource planning (ERP), supply chain management (SCM), customer relationship management (CRM), and decision support systems. Students learn how these systems streamline data flow, enhance organizational efficiency, and support strategic decision-making. Case studies and real-world applications are used to demonstrate how enterprises leverage information systems to gain competitive advantages, improve collaboration, and adapt to changing business environments.
Recommended Textbook Information Technology for Management 11th Edition by Efraim Turban
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14 Chapters
1723 Verified Questions
1723 Flashcards
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Chapter 1: Disruptive IT Impacts Companies, competition, and Careers
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96 Verified Questions
96 Flashcards
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Sample Questions
Q1) To maintain a competitive advantage,company IT operations needs to be __________ meaning having the ability to quickly integrate new business functions or to easily reconfigure software or apps.
Answer: Flexible
Q2) Forrester research repeatedly confirms there is a strong relationship between the quality of a firm's ________,which in turn increases revenue.
A)Mobile apps and business transactions
B)IoT capabilities and KPIs
C)Business model and marketing efforts
D)Customer experience and loyalty
Answer: D
Q3) Big data analytics has increased the demand for data scientists.
A)True
B)False
Answer: True
Q4) ________ are the outputs or tangible things that are produced by a business process.
Answer: Deliverables
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Chapter 2: Information Systems, IT Architecture, Data
Governance, and Cloud Computing
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) Meta data is defined as the consistent and uniform data within an enterprise that describes their key entities such as customers,products and services,vendors,locations,and employees around which business is conducted.
A)True
B)False
Answer: False
Q2) Success of EA and data governance can be measured in financial terms of profitability and ROI,and in the nonfinancial terms of ___________.
A)Improved customer satisfaction,faster speed to market,and lower employee turnover.
B)Improved KPIs and supply chain management
C)Lower MDM and improved customer loyalty
D)Improved cash flows
Answer: A
Q3) ISs do not exist in isolation,but rather exist within an organizational culture.
A)True
B)False
Answer: True
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Chapter 3: Data Management, Business Intelligence, and Data Analytics
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123 Flashcards
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Sample Questions
Q1) Social commentary and social media are mined for sentiment analysis or to understand consumer intent.
A)True
B)False
Answer: True
Q2) The principle of ________ explains why most organizations cannot operate at peak performance with blind spots (lack of data availability)of 30 days or longer.Global financial services institutions rely on near-real-time data for peak performance.
A)data in context
B)90/90 data use
C)diminishing data value
D)data quality
Answer: C
Q3) Databases are ________ because data are constantly being updated,added,or edited.
Answer: volatile
Q4) ___________ and judgment are needed to interpret the output of data analytics.
Answer: Human expertise
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Chapter 4: Networks, Collaborative Technology, and the
Internet of Things
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135 Verified Questions
135 Flashcards
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Sample Questions
Q1) In most organizations today,when the network goes down,it causes
A)Little or no disruption
B)Minor disruption of productivity or service
C)Significant disruption of productivity or service
D)Almost complete disruption of productivity or service,including lost sales,financial consequences and inability to process payroll and inventory.
Q2) Which of the following is not considered by organizations to be an advantage of using IoT?
A)Ability to monitor performance,quality and reliability of products and services
B)Gaining insight into new products and services
C)Security of networks and data gathered
D)Remote troubleshooting of products
Q3) In basic terms,the IoT means that you can connect any device that has a(n)______ to the Internet or to each other.
A)computer chip
B)RFID tag
C)wireless card
D)on/off switch
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Chapter 5: Cybersecurity and Risk Management Technology
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148 Verified Questions
148 Flashcards
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Sample Questions
Q1) __________ is the elapsed time between when vulnerability is discovered and when it is exploited and has shrunk from months to __________.
A)Time-to-exploitation;days
B)Time-to-exploitation;minutes
C)Denial of service;days
D)Denial of service;seconds
Q2) The internal control environment is the work atmosphere that a company sets for its employees and is designed to achieve all of the following except _________.
A)Reliability of financial reporting
B)Secure decision making
C)Compliance with laws
D)Compliance with regulations and policies
Q3) Most APT attacks are launched through ________.
A)Data tampering
B)Worms
C)Phishing
D)Vectors
Q4) Indicators of fraud are called __________.
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Q5) Malware infected computers can be organized into networks called ________.
Chapter 6: Search, Semantic, and Recommendation Technology
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Sample Questions
Q1) One of the biggest changes Google has made to its ranking algorithm over the years is an increased emphasis on high quality ________________.
A)relevancy
B)loading
C)content
D)keywords
Q2) Since the cost of a campaign is based on how many people click the ad,you want to select keywords that lead to site visits.
A)True
B)False
Q3) ________ use valuable content,SEO,and social media to attract customers.
A)Broadcasters
B)Copy editors
C)Inbound marketers
D)Outbound marketers
Q4) Identify and explain the two types of search listings that are produced by SEM strategies and tactics.
Q5) List three search technologies that impact business.Briefly explain the function of each.
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Chapter 7: Web 20 and Social Technology
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Sample Questions
Q1) ________ is a social mention metric that measures the likelihood that a particular topic is being discussed on social media platforms.
A)Strength
B)Passion
C)Sentiment
D)Reach
Q2) ________ are buttons or features on non-Facebook sites that interact with Facebook in some way.
A)Facepiles
B)Open graphs
C)Plug-ins
D)Web 2.0
Q3) The Google brand name appears on thousands of websites due to its open source mashups.
A)True
B)False
Q4) Examples of ________apps include pop-up windows,validation of webform inputs,and images that change when a cursor passes over them.
Q5) Briefly explain why managers should understand Web technology.
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Chapter 8: Retail, e-Commerce, and Mobile Commerce Technology
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Sample Questions
Q1) Vertical exchanges serve one industry while horizontal exchanges serve many industries that use the same products or services.
A)True
B)False
Q2) Retail sales via online channels,financial services,travel services,and digital products (e.g. ,music- and movie-streaming services)are widely popular forms of _________ commerce.
Q3) Using Google Wallet,consumers can pay for goods in stores.At check out,mobile users simply pass or tap their phone on a merchant terminal and payment is transferred.Users receive an SMS text message confirmation.The Google Wallet and similar payment systems are based on ________ technology.
A)Bar code
B)QR code
C)Augmented reality
D)NFC
Q4) To take advantage of the growth of mobile device use,many retailers like Macy's are using mobile check-in strategies and partnering with companies like Shopkick and ____________ that use mobile apps to alert retailers when a customer is in their stores.
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Chapter 9: Functional Business Systems
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151 Verified Questions
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Sample Questions
Q1) __________ and lean manufacturing are two widely used methods or models to minimize waste and deal with the complexity of inventory management.
A)POM
B)JIT
C)CRM
D)EOQ
Q2) Data-driven,fact-based decision making increasingly relies on data that are hot-impacting the business or potential customer right now,or in real time.
A)True
B)False
Q3) Why should managers design and implement effective fraud response and litigation-readiness strategies? What is one consequence of not implementing such a strategy? Why should managers not try to hide or ignore fraud?
Q4) Production operations management (POM)systems process and transform materials,labor,data,and other inputs into outputs,such as goods and services.
A)True
B)False
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Chapter 10: Enterprise Systems
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Sample Questions
Q1) From a technology perspective,ERP is the software infrastructure that links an enterprise's internal applications and supports its external business processes.
A)True
B)False
Q2) The order fulfillment process starts when an order is received,and includes the following nine activities that are supported by SCM software or are automated.Identify and discuss four of the steps in the order fulfillment process.
Q3) List two types of enterprise systems.Describe the functions performed or supported by these software systems.
Q4) Putting IT department in charge of the CRM project instead of the business users is a CRM best practice.
A)True
B)False
Q5) ________ are activities that support the fulfillment of orders.
A)Back-office operations
B)Front-office operations
C)Order fulfillment
D)EFT
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Chapter 11: Data Visualization and Geographic Information Systems
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92 Verified Questions
92 Flashcards
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Sample Questions
Q1) IBM's Watson Discovery Service is intended to decrease the amount of time analysts have to spend organizing and ________ data.
A)cleaning
B)querying
C)entering
D)mapping
Q2) The ability of GIS to track customers' movement and behavior in real space enables new strategies for marketing,retail,and entrepreneurship.
A)True
B)False
Q3) Dashboard design is a critical factor because business users need to be able to
A)understand information at a glance and drill down to details
B)configure KPIs each day to stay informed
C)share what they learned using specific color-codes
D)all are critical factors
Q4) In data visualization apps,________ are categorical data,such a region,product category,product name,supplier,size,date,and zip code.
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Chapter 12: IT Strategy, Sourcing, and Strategic Technology Trends
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130 Verified Questions
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Sample Questions
Q1) Outsource relationship management companies monitor and manage sourcing arrangements and ________.
A)R&D
B)IT projects
C)service level agreements
D)SaaS
Q2) ________ are any activity that enhances the value of a product or service to consumers,thereby creating value for the company.
Q3) IT strategic planning is an ad hoc process for determining what a business should become and how to invest in IT.
A)True
B)False
Q4) __________ is a series of processes in which an organization selects and arranges its businesses or services to keep the organization viable (healthy or functional)even when disruptions occur.
Q5) ________ must be managed because they serve as both the blueprint and warranty for the outsourced arrangement.
Q6) _________ refers to systems development that is done by a third party or vendor.
Q7) IT strategy needs to keep pace with ________.
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Chapter 13: Systems Development and Project Management
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Sample Questions
Q1) Once the new systems operations are stabilized,________ are performed during operation to assess the system's capabilities and determine if it is being used correctly.
Q2) The triple constraint refers to project scope,deliverables,and budget,which must be managed effectively for successful completion and closure of any project
A)True
B)False
Q3) Technical feasibility addresses two primary questions: Do the benefits outweigh the costs of the project? Can the project be completed as scheduled?
A)True
B)False
Q4) During the systems analysis stage,__________ studies are done to determine if the hardware,software,and communications components can be developed and/or acquired to solve the business problem.
A)Economic feasibility
B)Technical feasibility
C)ROI
D)NPV
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Chapter 14: IT Ethics, Privacy and Sustainability
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Sample Questions
Q1) Discrimination is prejudicial treatment that tends to be easy to prove.
A)True
B)False
Q2) __________ is a claim made by an injured party against an employer who knew or should have known about an employee's background that indicates a dangerous or untrustworthy character.
Q3) __________ is a term used in these laws to describe characteristics that cannot be targeted for discrimination and harassment.
Q4) How many more things do you check today compared to a year ago? How long can you go without checking your devices without experiencing anxiety? When do you put down your mobiles and concentrate on one thing at a time? Do your answers indicate that you are experiencing digital or connectivity overload?
Q5) A person's privacy is based to a large extent on what choices that person has made.
A)True
B)False
Q6) Discuss two technologies that illustrate the trend toward a people first approach to technology.
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