Enterprise Information Systems
Exam Bank
Course Introduction
Enterprise Information Systems explores the design, implementation, and management of large-scale information systems that support business processes and decision-making in organizations. The course covers core concepts such as Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Supply Chain Management (SCM), examining how these integrated systems enable data sharing, process automation, and strategic collaboration across departments. Students will analyze case studies, evaluate system architectures, and gain practical insights into selecting and deploying enterprise-wide solutions to achieve organizational goals, improve efficiency, and maintain competitive advantage.
Recommended Textbook
Principles of Information Systems 12th Edition by Ralph Stai
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14 Chapters
1190 Verified Questions
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Page 2
Chapter 1: An Introduction to Information Systems
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Sample Questions
Q1) The technology used to create the Internet is also being applied within companies and organizations to create _____, which allow people in an organization to exchange information and work on projects.
Answer: intranets
Q2) ______ are people who create, use, and disseminate knowledge and are usually professionals in science, engineering, business, and other areas.
A) Systems analysts
B) Knowledge workers
C) Knowledge database administrators
D) End users
Answer: B
Q3) Systems development increases the cost and effort associated with operating an existing system.
A)True
B)False
Answer: False
Q4) In information systems, the activity of gathering and capturing raw data is called
Answer: input
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Chapter 2: Information Systems in Organizations
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Sample Questions
Q1) Perceived usefulness and ease of use of a system influence an individual's attitude toward the system.
A)True
B)False
Answer: True
Q2) A _____ organizational structure is like a managerial pyramid where the power structure of decision making and authority flows from the strategic management at the top down to operational management and nonmanagement employees.
A) traditional hierarchical
B) virtual
C) flat horizontal
D) matrix
Answer: A
Q3) Organizational culture consists of the major understandings and assumptions for an organization.
A)True
B)False
Answer: True
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Chapter 3: Hardware: Input, Processing, Output, and Storage Devices
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Sample Questions
Q1) Thin client computers are a type of portable single-user computers.
A)True
B)False
Answer: False
Q2) _____ is used to temporarily hold small units of program instructions and data immediately before, during, and after execution by the central processing unit (CPU).
A) Main memory
B) A register
C) The control unit
D) The motherboard
Answer: B
Q3) _____ is a program concerned with the efficient and environmentally responsible design, manufacture, operation, and disposal of IS-related products.
A) Green computing
B) Grid computing
C) Cloud computing
D) Utility computing
Answer: A
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Chapter 4: Software: Systems and Application Software
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Sample Questions
Q1) The _____ techniques of the operating system increases the amount of processing that can be accomplished in a given amount of time.
A) user interface
B) networking capability
C) file management
D) task management
Q2) Distinguish between systems software and application software.
Q3) An operating system is a set of programs that controls the computer hardware and acts as an interface with applications.
A)True
B)False
Q4) The _____ is the heart of the operating system and controls its most critical processes.
A) user interface
B) register
C) kernel
D) cache
Q5) A set of rules associated with a programming language is known as _____.
Q6) Google has developed its own mobile operating system called _____.
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Chapter 5: Database Systems and Applications
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Sample Questions
Q1) _____ are quantifiable measurements that assess progress toward organizational goals and reflect the critical success factors of an organization.
A) Business intelligence matrices
B) Social graphs
C) Key performance indicators (KPIs)
D) Dashboards
Q2) _____ is the process of detecting and then correcting or deleting incomplete, incorrect, inaccurate, irrelevant records that reside in a database.
Q3) Explain entity-relationship (ER) diagrams.
Q4) One of the final steps in installing and using a large database involves "telling" the database management system (DBMS) the logical and physical structure of the data and the relationships among the data for each user.
A)True
B)False
Q5) Two sets of fields can have a common primary key.
A)True
B)False
Q6) Briefly describe the relational database model.
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Chapter 6: Telecommunications and Networks
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Q1) A disadvantage of a circuit-switching network is that it is associated with the overhead of assembling and disassembling data into packets.
A)True
B)False
Q2) With synchronous communications, the receiver gets a message after some delay-a few seconds to minutes or hours or even days after the message is sent.
A)True B)False
Q3) Which of the following is a disadvantage associated with client/server architecture?
A) Moving applications from mainframe computers and?terminal-to-host architecture to client/server architecture incur additional hardware and software support costs.
B) Security mechanisms cannot be implemented directly on the database server in client/server architecture.
C) Moving to client/server architecture is a major two- to five-year conversion process.
D) Client/server architecture maximizes traffic on the network.
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8
Chapter 7: The Internet, Web, Intranets, and Extranets
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Q1) _____, a component used in Web service applications, is a specification that defines the Extensible Markup Language (XML) format for messages.
Q2) _____ is a method of transferring large media files over the Internet so that the data stream of voice and pictures plays more or less continuously as the file is being downloaded.
Q3) Messages on the Internet are typically sent through one or more _____ to reach their destination.
Q4) Which of the following is a means of providing custom layouts to devices based on the size of a browser window?
A) Cascading Style Sheets (CSS)
B) Content streaming
C) Responsive Web design
D) Rich Internet application (RIA)
Q5) Cascading Style Sheets use special Hypertext Markup Language (HTML) tags to globally define font characteristics for a variety of page elements as well as how those elements are laid out on a Web page.
A)True
B)False
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Chapter 8: Electronic and Mobile Commerce
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Q1) A(n) _____ is an HTML code, not visible on a displayed Web page, that contains keywords representing the Web site's content, which search engines use to build indexes pointing to the Web site.
A) attribute
B) meta tag
C) hyperlink text
D) identifier
Q2) All credit card customers are protected by law from paying more than _____ for fraudulent transactions.
Q3) Digital certificates verify both purchaser and supplier identities in an e-commerce transaction.
A)True
B)False
Q4) _____ is the direct sale of products or services by businesses to consumers through electronic storefronts, which are typically designed around the familiar electronic catalog and shopping cart model.
Q5) The _____ is a credit card-sized device with an embedded microchip to provide electronic memory and processing capability.
Q6) Identify and briefly discuss three key challenges to e-commerce.
Page 10
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Chapter 9: Enterprise Systems
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Q1) Product lifecycle management (PLM) software and its data can be used by internal users only.
A)True
B)False
Q2) With _____, each transaction is processed immediately without the delay of accumulating transactions into a batch.
A) unit batch processing
B) online transaction processing
C) data editing
D) data mining
Q3) With _____, transactions are accumulated for as long as necessary to meet the needs of the users of a system.
Q4) Discuss the advantages and disadvantages of hosted software model.
Q5) The individual application modules of an enterprise resource planning (ERP) system are designed to support best practices, the most efficient and effective ways to complete a business process.
A)True
B)False
Q6) In business, SME stands for _____.
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Chapter 10: Information and Decision Support Systems
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Q1) _____ communications ties together and integrates various communications systems, traditional phones, cell phones, e-mail, text messages, the Internet, and more.
Q2) Define the term DSS and briefly describe the basic capabilities of a DSS.
Q3) The model base is the component of a decision support system that allows managers and decision makers to perform qualitative analysis on external data.
A)True
B)False
Q4) A _____ is a computer system capable of assembling, storing, manipulating, and displaying geographic information.
Q5) _____ are ones where the variables that comprise the decision are known and can be measured quantitatively.
A) Structured decisions
B) Semistructed decisions
C) Unstructured decisions
D) Nonprogrammed decisions
Q6) _____ decisions deal with unusual or exceptional situations and, in many cases, these decisions are difficult to quantify.
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Page 12
Chapter 11: Knowledge Management and Specialized Information Systems
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Q1) _____ is a collection of facts organized so that they have additional value beyond the value of the facts themselves.
Q2) _____ is the combination of information technology with traditional disciplines such as medicine or science while considering the impact on individuals, organizations, and society.
A) Informatics
B) Heuristics
C) Assistive technology
D) Informetrics
Q3) _____ has the potential to superimpose digital data over real photos so that GPS maps can be combined with real pictures of stores and streets to help people locate their position.
A) Immersive virtual reality
B) Telepresence
C) Augmented reality
D) Location reality
Q4) The main purpose of the _____ is to provide a convenient and efficient means of capturing and storing all components of the knowledge base.
Q5) _____ statements are rules that suggest certain conclusions.
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Chapter 12: Systems Development
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Q1) A(n) _____ is a computer environment that includes rooms, electrical service, telecommunications links, data storage devices, and the like.
Q2) In the context of system performance, _____ is the hours a system is actually available for use divided by the hours the system is scheduled to be available and is expressed as a percentage.
A) reliability
B) availability
C) scalability
D) system response time
Q3) In a user interface design, when users want to know more about a program or feature or what type of response is expected, they can activate the _____.
Q4) The _____ is a sequential multistage process where work on the next stage cannot begin until the results of the previous stage are reviewed and approved or modified as necessary.
A) agile systems development life cycle
B) object-oriented systems development life cycle
C) traditional systems development life cycle
D) end-user systems development life cycle
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14
Chapter 13: Systems Development: Construction,
Integration and Testing, Implementation, Operation an
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Sample Questions
Q1) For a small system, site preparation can be as simple as rearranging the furniture in an office to make room for a computer.
A)True
B)False
Q2) Virtualization has had a profound impact on the acquisition of information system hardware.
A)True
B)False
Q3) User acceptance testing (UAT) is a critical activity that must be completed successfully before newly developed software can be rolled out to the market.
A)True
B)False
Q4) In systems development, the _____ consists of all activities that, if delayed, would delay the entire project.
Q5) A _____ is a minor change to correct a problem or make a small enhancement. A) patch
B) slipstream upgrade
C) version
D) release
Page 15
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Chapter 14: The Personal and Social Impact of Computers
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Q1) Heavy computer users who experience red, dry, itchy eyes should _____.
A) consider the use of artificial tears
B) consider the use of older, but more human friendly CRT monitors
C) keep their focus on their screens for long hours
D) avoid blinking often
Q2) Proper use of antivirus software requires:
A) scanning all removable media before copying programs from them.
B) running the software only if a virus has been detected.
C) refraining from updating the software often.
D) installing software from unsealed packages.
Q3) _____ is a set of programs that enables its user to gain administrator level access to a computer or network.
A) Virus
B) Trojan horse
C) Rootkit
D) Worm
Q4) Smartphones-especially ones running the popular Android operating system-can run applications that are impervious to malware.
A)True
B)False
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