Enterprise Information Systems
Exam Answer Key
Course Introduction
Enterprise Information Systems explores the design, implementation, and management of integrated information systems that support business operations, decision-making, and strategic objectives at the organizational level. The course examines key concepts such as Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Supply Chain Management (SCM), with an emphasis on how these systems streamline processes, enhance information flow, and facilitate collaboration across departments. Students will analyze case studies, evaluate system architectures, and consider issues related to security, scalability, and the alignment of IT solutions with business goals.
Recommended Textbook
Using MIS 9th Edition by David M. Kroenke
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12 Chapters
1203 Verified Questions
1203 Flashcards
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Chapter 1: The Importance of Mis
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Sample Questions
Q1) An operating system like Windows or Linux is an example of the ________ component of an information system.
A)software
B)hardware
C)tangible
D)physical
Answer: A
Q2) Gordon Moore was the inventor of Ethernet.
A)True
B)False
Answer: False
Q3) Ordering additional hardware creates the least amount of organizational disruption compared to changes in the four components of an information system.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Collaboration Information Systems
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Sample Questions
Q1) Project data is data that is ________.
A)part of the collaboration's work product
B)used to manage a project
C)used to schedule the tasks of the project
D)part of documents such as schedules and budgets
Answer: A
Q2) Margaret finds that calling all her senior supervisors and quality managers for a face-to-face meeting is not feasible. She arranges for a multiparty text chatting session involving all of them. This is an example of asynchronous communication.
A)True
B)False
Answer: False
Q3) A student group that is working on a project is considered to be a collaboration if the ________.
A)members work on different sections by themselves
B)members provide feedback on each other's work
C)group uses Google Drive to share files
D)group uses a file server to share files
Answer: B
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Page 4
Chapter 3: Strategy and Information Systems
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Sample Questions
Q1) A linkage is a network of activities that generate value by transforming inputs into outputs.
A)True
B)False
Answer: False
Q2) An organization's goals and objectives are determined by its competitive strategy.
A)True
B)False
Answer: True
Q3) I-scream-4 Ice Cream recently faced competition against their flagship brand of "Orange peel ice cream." A competitor made significant in-roads into the market by offering three varieties of "Orange peel ice cream." I-scream-4 Ice Cream decided to counter this threat by introducing five new varieties of ice creams. Which competitive strategy is I-scream-4 Ice Cream implementing?
A)cost leadership
B)product differentiation
C)cost differentiation
D)service focus
Answer: B
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Page 5
Chapter 4: Hardware, Software, and Mobile Systems
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Sample Questions
Q1) Mobile systems offer the potential of just-in-time data, which is data delivered to the user at the precise time it is needed.
A)True
B)False
Q2) Ronald runs both Windows 7 and Linux on his desktop computer. This process is called ________.
A)PC virtualization
B)server virtualization
C)cloud computing
D)desktop virtualization
Q3) Describe the various hardware components and provide examples.
Q4) Describe how self-driving cars can threaten and disrupt established businesses.
Q5) Object-oriented languages cannot be used to create difficult and complex applications.
A)True
B)False
Q6) Quad-processor computers have two CPUs.
A)True
B)False
Q7) What is the future of 3D printing?
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Chapter 5: Database Processing
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Sample Questions
Q1) In an E-R diagram, a line between two entities represents a(n)________.
A)attribute
B)identifier
C)cardinality
D)relationship
Q2) The forked lines on the lines representing relationship between two related entities are referred to as ________.
A)identifiers
B)foreign keys
C)crow's feet
D)entities
Q3) Metadata are ________.
A)codes used for server-side processing
B)error logs of databases
C)data that describe data
D)data that are encrypted
Q4) Metadata refers to special data that describes the structure of a database.
A)True
B)False
Q5) What is database administration?
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Chapter 6: The Cloud
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Q1) A ________ is a worldwide-unique term that is affiliated with a public IP address.
A)URL
B)domain name
C)packet
D)hyperlink
Q2) Discuss TCP/IP Protocol Architecture, and define Internet protocols.
Q3) What are content delivery networks? Discuss some of its uses.
Q4) An Internet is a network of networks that connects LANs, WANs, and other internets.
A)True
B)False
Q5) Discuss packets, carriers, peering, and net neutrality.
Q6) For communications equipment, M stands for ________.
A)1000
B)1024
C)1000000
D)500
Q7) List the functions of an Internet service provider (ISP).
Q8) Define SaaS, PaaS, and IaaS. Provide an example of each.
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Chapter 7: Processes, Organizations, and Information Systems
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Q1) Which of the following is an example of a structured process?
A)ill-defined situations
B)collaboration
C)customer returns
D)social networking
Q2) List the functions of enterprise application integration (EAI).
Q3) Process ________ is a measure of how well a process achieves organizational strategy.
A)efficiency
B)conformance
C)effectiveness
D)reliability
Q4) Define workgroup processes, enterprise processes, and inter-enterprise processes.
Q5) Which of the following information systems eliminates data duplication and carefully manages changes to duplicated data to maintain consistency?
A)departmental information systems
B)workgroup information systems
C)personal information systems
D)enterprise information systems
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Chapter 8: Social Media Information Systems
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Q1) Social CRM is a(n)________ process.
A)structured and controlled
B)uncontrolled but structured
C)unstructured but controlled
D)unstructured and uncontrolled
Q2) When a person attends a business function for the purpose of meeting people and reinforcing relationships, he or she is investing in his or her social capital.
A)True
B)False
Q3) Stanley Courier Services faced major criticism on Twitter for misplacing important customer documents on multiple occasions, especially when a single customer's negative feedback snowballed into a wave of condemnation within days. Which of the following actions should the courier service take in this scenario?
A)leave it
B)edit it
C)delete it
D)report it
Q4) Explain the use of social CRM in sales and marketing activities.
Q5) Describe the roles of social media application providers.
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Chapter 9: Business Intelligence Systems
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Sample Questions
Q1) What are the common problems with using operational data?
Q2) Which of the following phenomena states that the more attributes there are, the easier it is to build a model that fits the sample data?
A)attribute paradox
B)curse of dimensionality
C)uncertainty principle
D)economies of scale
Q3) Which of the following statements is true of source data for a business intelligence (BI)system?
A)It refers to the organization's metadata.
B)It refers to data that the organization purchases from data vendors.
C)It refers to the detailed level of data.
D)It refers to the hierarchical arrangement of criteria that predict a classification or a value.
Q4) An ________ and an OLAP report are the same thing.
A)OLAP measure
B)OLAP cube
C)OLAP dimension
D)OLAP array
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Chapter 10: Information Systems Security
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Sample Questions
Q1) Which of the following was passed to give individuals the right to access their own health data created by doctors and other healthcare providers?
A)the Privacy Act of 1974
B)the Sarbanes-Oxley Act
C)the HIPAA of 1996
D)the Gramm-Leach-Bliley Act
Q2) How should organizations respond to security incidents?
Q3) Define pretexting, phishing, spoofing, and sniffing.
Q4) Which of the following is a personal security safeguard?
A)sending valuable data only via email or IM
B)using single password for all the sites
C)removing high-value assets from computers
D)storing browsing history, temporary files, and cookies
Q5) Removing and disabling ________ that may contain sensitive security data presents an excellent example of the trade-off between improved security and cost.
A)bookmarks
B)pop-ups
C)cookies
D)toolbars
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Chapter 11: Information Systems Management
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Sample Questions
Q1) Replacing an outsource vendor, who is integrated into the business, can be done without a lot of expenditure or duplication of effort.
A)True
B)False
Q2) Describe a steering committee and explain the role of the chief information officer (CIO)in the steering committee.
Q3) Which of the following is a responsibility of a chief information officer (CIO)?
A)serving as the principal manager of the IS department
B)heading the technology group
C)evaluating new technologies that are relevant to the organization
D)developing processes and information systems (IS)that implement business strategy
Q4) In the context of outsourcing, once a company has chosen a vendor, further risk management is up to that vendor.
A)True
B)False
Q5) How does outsourcing help reduce costs?
Q6) List any four rights of users of information systems.
Q7) Explain the major information systems (IS)planning functions.
Page 13
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Chapter 12: Information Systems Development
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Sample Questions
Q1) Which of the following statements is true of the swim-lane layout used for modeling business processes?
A)It complicates the process diagrams.
B)It draws attention to the interactions among components of the diagram.
C)Each role in the business process has to share the swim-lane with other roles.
D)All activities for a given role are repeated in all the swim-lanes.
Q2) Tasks in the ________ phase of the systems development life cycle (SDLC)are to build and test system components, and to convert users to the new system.
A)system definition
B)component design
C)system maintenance
D)system implementation
Q3) Rapid application development, the unified process, extreme programming, and scrum have led to ________.
A)joint application development
B)dynamic systems development model
C)agile development
D)systems development life cycle (SDLC)
Q4) Describe the composition of a development team for an information system (IS).
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