English for Technical Purposes
Chapter Exam Questions
Course Introduction
English for Technical Purposes is designed to equip students with the language skills necessary for effective communication in technical and scientific contexts. The course focuses on the development of specialized vocabulary, reading comprehension, technical writing, and oral presentation abilities tailored to fields such as engineering, information technology, and applied sciences. Students learn to analyze complex technical texts, write clear and concise technical reports, instructions, and documentation, and engage in discussions pertinent to their professional disciplines. Emphasis is also placed on understanding and producing diagrams, flowcharts, and data interpretations, ensuring learners can comfortably navigate and contribute to global technical environments.
Recommended Textbook
Practical Strategies for Technical Communication 2nd Edition by Mike Markel
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Page 2
Chapter 1: Introduction to Technical Communication
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Q1) Chapter 15 lists a number of points to keep in mind if you become nervous before giving an oral presentation. One is to realize that you are prepared. What is one other mentioned in the chapter?
Answer: The other two points are to realize that the audience is there to hear you, not to judge you, and to realize that your audience is made up of individual people who happen to be sitting in the same room.
Q2) Chapter 15 suggests using three techniques to make your language more memorable. One technique is to refer to people, not to abstractions. What is one other technique described in the chapter?
Answer: The other two techniques are to involve the audience and to use interesting facts, figures, and quotations.
Q3) When you are answering questions from the audience, it is more important to appear authoritative than to appear polite.
A)True
B)False
Answer: False
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Chapter 1: Introduction to Technical Communication
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Q1) For most employers, communication skills are less important than technical knowledge.
A)True
B)False
Answer: False
Q2) Which two things must you understand clearly in order to communicate successfully?
A) your audience and your purpose
B) your proposal and your audience
C) your documentation and the eight measures of excellence
D) your software and your hardware
Answer: A
Q3) As used in Chapter 1, what does correctness mean?
Answer: Correctness refers to a document's adherence to conventions of grammar, punctuation, spelling, mechanics, and usage.
Q4) When you are communicating technical information on the job, your audience tends to be the same every time.
A)True
B)False
Answer: False
Page 4
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Chapter 2: Understanding Ethical and Legal Obligations
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Q1) You are writing the second edition of a user manual to be included with software sold to the general public. You want to reuse a portion of the introductory materials from the first edition but cannot determine who wrote that section or what the contractual conditions were. You know that your company has customarily required that freelance writers sign work-made-for-hire agreements. What should you do?
A) Rewrite the introductory materials yourself.
B) State in a footnote that the excerpt was written under a work-made-for-hire agreement.
C) Register the work with the appropriate government agency.
D) Include a disclaimer when you insert the materials from the first edition.
Answer: A
Q2) An effective code of conduct has three characteristics. One is that it protects the public rather than members of the organization or profession. What is one other characteristic of an effective code of conduct?
Answer: The other two characteristics are that the code is specific and comprehensive, and that it is enforceable.
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Chapter 3: Writing Collaboratively
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Q1) Chapter 3 offers seven suggestions for communicating diplomatically. Which of these is a suggestion from the chapter?
A) Avoid qualifier statements such as "I think" or "It seems to me."
B) Use strong language-it is better to appear overbearing than to appear weak and indecisive.
C) Follow your emotions if someone opposes you.
D) Ask pertinent questions.
Answer: D
Q2) Which three of the following are discussed in Chapter 3 as tools to help ensure that a team's efforts will be successful?
A) work schedule
B) task-deadline form
C) style sheet
D) team-member evaluation form
Answer: A, C, D
Q3) one advantage of collaboration is that it can yield a more coherent document.
A)True
B)False
Answer: False
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Chapter 4: Analyzing Your Audience and Purpose
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Q1) The point of learning about your audience is to use that information to tailor a document to fit the audience's needs.
A)True
B)False
Q2) how do public agencies use social-media data?
Q3) Your company has completed an audience analysis for the manual you are writing for users of a new accounting system. The manual will be given to the 750 employees in the company's accounting department. Some members of the audience are experienced accountants and others are not; some have MBA degrees and others have bachelor's or associate's degrees; some were recently hired and some are long-term employees; some are managers and some are bookkeepers. How might you best accommodate your audiences?
A) Include different sections for the different audiences.
B) Write the manual to the lowest level of the audience.
C) Write the manual to the highest level of the audience.
D) Prepare an audience profile sheet.
Q4) Chapter 4 describes three categories of audience. What are they?
Q5) As you complete assignments, why should you consider not only your instructor's expectations but also the audience and purpose specified in those assignments?
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Chapter 5: Researching Your Subject
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Q1) which of these is considered a traditional tool for secondary research?
A) online catalog
B) tagged content
C) questionnaire
D) microblog
Q2) who is the world's biggest publisher?
A) Penguin Random House
B) the U.S. government
C) Wikipedia
D) the European Union
Q3) "How will China's rapid industrial development affect the global energy market over the next decade?" is more likely to be a workplace research question than an academic research question.
A)True
B)False
Q4) Government publications are not usually listed in indexes or by abstract services.
A)True
B)False
Q5) What is the difference between secondary research and primary research?
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Chapter 6: Writing for Your Readers
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Q1) A local bank uses this slogan in its advertising: "Integrity. Experience. Trust. Local." What about this slogan violates readers' expectations?
A) The items in the list are not parallel.
B) The list does not follow the general-to-specific pattern.
C) The hierarchy of the list is confusing.
D) None of the responses are correct.
Q2) Which of the following options is the best lead-in for a sentence list?
A) Our three main competitive advantages are:
B) The reasons are the following:
C) We offer advantages over the competition.
D) We offer three main advantages over the competition:
Q3) What is a euphemism?
Q4) For accountants and human-resources personnel, the phrase per diem is an example of what type of language?
Q5) Whenever possible, you should combine two or more ideas into one paragraph to create a paragraph of 75 to 125 words-the ideal paragraph length.
A)True
B)False
Q6) According to Chapter 6, what are the two types of paragraphs?
Page 9
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Chapter 7: Designing Print and Online Documents
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Q1) What is the purpose of using "alt" tags in the design of an online document?
A) They tell the computer to increase the volume of an audio file to an alternate level.
B) They provide text to describe visual elements on the screen.
C) They provide an alternate path to the website's homepage.
D) They allow a person to move through a website with a keyboard rather than a mouse.
Q2) Text displayed in uppercase letters is easier to read than text set in a mix of uppercase and lowercase letters.
A)True
B)False
Q3) Chunking is the practice of using visual patterns to distinguish types of information so that readers can decide what they want to read.
A)True
B)False
Q4) Which design principle states that the human eye is drawn to-and the brain interprets-differences in appearance between two items?
Q5) What is the design term for a straight line on a page or screen?
Q6) margins serve four main purposes within a document. Identify two.
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Chapter 8: Creating Graphics
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Q1) Many Western hand gestures, such as the "okay" sign, are considered obscene in other cultures.
A)True
B)False
Q2) why do you need to cite the source of a graphic?
A) It is part of your ethical responsibilities.
B) It is necessary for papers submitted to industry conventions and conferences.
C) It increases the prestige of your bibliography.
D) None of the responses are correct.
Q3) graphics are important in technical communication because they can help writers communicate information that is difficult to communicate in words. What is another reason graphics are important?
Q4) Saving space is not an ideal reason for cropping a photo to be used in a technical document. What is a better reason?
Q5) Chapter 8 suggests that you consider four factors when planning a graphic. One is audience. Name two other factors you should consider.
Q6) Besides using existing graphics, what is one other approach to producing graphics, according to Chapter 8?
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Chapter 9: Writing Correspondence
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Questions
Q1) Chapter 9 states two reasons language errors in correspondence are unprofessional. One is that they suggest a lack of respect for your reader and for yourself. What is the other reason?
Q2) What does the term bandwidth refer to in Chapter 9?
A) the amount of computer memory required to store a message you send
B) the frequency of the wifi network in your office
C) the width of your document on a smartphone screen
D) the space your message takes up and the time required to read it
Q3) Provide an example of a correspondence cliché.
Q4) How might a business letter to someone from a very different culture differ from a business letter to someone from your own culture?
A) in the salutation
B) in the tone
C) in the level of specificity of the information
D) All responses are correct.
Q5) What does the notation cc stand for in a letter, memo, or email?
Q6) What types of incidents and developments related to your organization should be the subject of posts on a company-sponsored microblog?
Q7) what is one reason to avoid using clichés in correspondence?
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Chapter 10: Writing Job-Application Materials
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Q1) Chapter 10 lists four questions you should ask before posting your résumé on an Internet job board. One question is "Who has access to your résumé?" What is one of the other questions?
A) How will you know if an employer requests your résumé?
B) Will the formatting of your résumé remain unchanged once the résumé is converted to an electronic file?
C) Will a prospective employer have to pay a fee to retrieve your résumé?
D) How secure are the servers where your résumé is stored?
E) None of the responses are correct.
Q2) What is most important to convey in the employment section of your résumé?
A) information about your accomplishments on the job
B) information about how to contact your previous managers
C) information about relevant courses you took during your academic career
D) information about the size of each company you have worked for
Q3) Chapter 10 lists six guidelines for building the foundation of your professional brand. One is to research what others have done. Name two other guidelines.
Q4) If you are rejected for a position, you should not write back to the employer.
A)True
B)False
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Chapter 11: Writing Proposals
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Q1) what must you demonstrate to show that your organization can complete the work described in a proposal?
A) efficiency
B) qualifications and experience
C) program information
D) certification and authorization
Q2) A task schedule is almost always drawn in one of three graphical formats: table, bar chart, or network diagram.
A)True
B)False
Q3) Which of the following does the proposed program section of a proposal NOT customarily include?
A) an explanation of the work intended
B) references to appropriate research or scholarship
C) a justification of your claims
D) a budget
Q4) A solicited proposal is one that you send to a customer who has not requested it.
A)True
B)False
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Chapter 12: Writing Informational Reports
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Q1) what is the primary purpose of a field report?
Q2) It is not appropriate to add appendixes to informational reports.
A)True
B)False
Q3) Which of the following statements is NOT true?
A) Progress reports are similar to, but not identical to, status reports.
B) Correctly written meeting minutes record everything that occurs at the meeting.
C) Field reports may conclude with suggestions for future action.
D) Incident reports are appropriate for describing accidents that occur in the workplace.
Q4) Which of the following statements about incident reports is NOT true?
A) Incident reports can be created by filling in report forms.
B) Incident reports often contain graphics and video.
C) Incident reports usually run a few pages long.
D) Specialized types of incident reports go by other names, such as accident reports.
Q5) What is another name for a status report?
Q6) How can you ensure that readers can easily find any appendixes you create for a report?
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Chapter 13: Writing Recommendation Reports
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Q1) What fundamental question does the results section of a recommendation report answer?
Q2) Which of these would be included in the front matter for a report?
A) the introduction
B) the glossary
C) the executive summary
D) the recommendations
Q3) What fundamental question does the methods section of a recommendation report answer?
Q4) Which of the following recommendation statements is NOT effective?
A) NerveCenter software shows excellent potential in helping us increase our productivity.
B) We should buy NerveCenter software because other companies have successfully used it to address problems similar to ours.
C) We should buy NerveCenter software to address our productivity problem.
D) We should buy new software to fix our productivity problem.
Q5) What fundamental question does the conclusions section of a recommendation report answer?
Q6) The back matter of a recommendation report serves two primary purposes. Identify one.
Page 16
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Chapter 14: Writing Definitions, Descriptions, and Instructions
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Q1) The partitioning technique for creating an extended definition is often used in tandem with another technique.
A)True
B)False
Q2) According to Chapter 14, many companies are uneasy about using instructional videos and rely on printed documentation instead.
A)True
B)False
Q3) Several organizations have issued guidelines and standards for communicating information about safety. Which of the following is NOT one of these organizations?
A) Occupational Safety and Health Administration (OSHA)
B) American National Standards Institute (ANSI)
C) International Organization for Standardization (ISO)
D) Institute of Safety Ordinances (ISO)
Q4) Placing definitions directly in the text is a common practice. According to Chapter 14, what are two other acceptable locations for definitions?
Q5) How long should an instructional video be?
Q6) What is the function of a conventions section?
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