English for Professional Purposes Final
Exam
Course Introduction
English for Professional Purposes is designed to enhance students' command of the English language in a variety of workplace and professional contexts. The course focuses on developing oral and written communication skills necessary for effective business correspondence, presentations, meetings, negotiations, and networking. Emphasis is placed on formal vocabulary, clarity, tone, and the conventions of professional documentation such as reports, emails, proposals, and résumés. Through interactive tasks, case studies, and real-world simulations, students gain practical experience to effectively communicate in multicultural and dynamic professional environments.
Recommended Textbook
Communicating as Professionals 3rd Edition by Myra Gurney
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13 Chapters
259 Verified Questions
259 Flashcards
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Page 2
Chapter 1: Communication Theory and Professional Practice
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19 Verified Questions
19 Flashcards
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Sample Questions
Q1) Which statement would be the best to use in a communication code of ethics for professionals:
A) 'Professionals should communicate in a democratic way; they should take everyone else's opinion into account.'
B) 'Professionals should communicate in a clear way, with a focus on understanding and respect.'
C) 'Professionals must avoid emotion and feelings at all costs and only be logical in their communications.'
D) 'Professionals should communicate in the same way that other professionals communicate; that is best practice.'
E) 'Professionals should be persuasive for the interests of their field.'
Answer: B
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Chapter 2: Language and Communication Practice
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) If you were addressing a hostile audience, you would:
A) expect them to be easily persuaded to your view.
B) expect them to act immediately on your wishes.
C) aim to get them to at least consider your arguments sympathetically.
D) begin by putting on a funny video.
E) end by handing out chocolates to the children.
Answer: C
Q2) Textspeak:
A) is common in all forms of modern communication.
B) involves speaking like a textbook.
C) is an abbreviated form of language.
D) is another word for voice-recognition software.
E) involves any device or program that translates written words into speech.
Answer: C
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Chapter 3: Non-Verbal Communication: Meanings Without
Words
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19 Verified Questions
19 Flashcards
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Sample Questions
Q1) When we are territorial, we are likely to:
A) be concerned with informal space.
B) stake out ownership over some area.
C) be concerned with interpersonal distance.
D) strive for cleanliness of public space.
E) jealously guard members of our family.
Answer: B
Q2) When a stranger moves within half an arm's length and asks, 'Do you know what time it is?', our backing-off is a sign that he has invaded our:
A) intimate distance.
B) personal distance.
C) social distance.
D) public distance.
E) territory.
Answer: A
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Page 5
Chapter 4: Intercultural Communication
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) A definition of 'culture' is:
A) relative to the country we are speaking about.
B) relative to the racial group we are speaking about.
C) easily understood but not easily defined.
D) complex and unnecessary.
E) easily defined by looking at language.
Q2) Hofstede's uncertainty avoidance is:
A) how cultures adapt to change and deal with risk.
B) how cultures cope with conflict.
C) how cultures deal with power differences.
D) how cultures avoid risks.
E) how cultures manage cultural anxiety.
Q3) Which of the following values relates to a low-context culture?
A) Future orientation
B) Cooperation
C) Formality
D) Hierarchy/status
E) Tradition
F) Directness
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Page 6
Chapter 5: Mediated Communication
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Sample Questions
Q1) What issue do constructivist critics have with e-learning?
A) E-learning is not ideal because not everyone can use a computer.
B) E-Learning limits the role of the teacher.
C) E-learning limits the social environment where people make friends.
D) E-learning limits the social environment where much learning and discovery occurs.
E) E-learning limits the individual's expression.
Q2) Which type (interactive; non-interactive; social; or videoconferencing) are the following mediums:
A) Email
B) Facebook
C) Blog
D) Podcast
E) Twitter
F) SMS
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Chapter 6: Professional Communication Research
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20 Flashcards
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Sample Questions
Q1) What is content analysis?
A) A manual process using cards to identify works by relevant categories.
B) A computer program called NUDIST.
C) A library catalogue.
D) A research tool that determines the presence of certain words or concepts within textual communications.
E) A way of understanding case studies.
Q2) In what part of a research report should the following items be placed?
A) Limitations of the current study.
B) Purpose of the study is justified.
C) Implications of the current research.
D) Recommendations for further research are made.
E) Sources are listed.
F) Procedures used to collect material are outlined.
Q3) The most common research method for professional communicators is:
A) observation.
B) surveys.
C) experiments.
D) text analysis.
E) content analysis.
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Chapter 7: Concepts and Applications in Interpersonal Communication
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Sample Questions
Q1) Which of the following is NOT a method of improving listening?
A) Being prepared to listen.
B) Listening with an open mind.
C) Listening with empathy.
D) Listening actively.
E) Listening in quiet surroundings.
Q2) Which of the following would help to build a sense of equality in interpersonal communications?
A) Smile and nod when the other person speaks.
B) Maintain physical closeness.
C) Compliment appropriately.
D) Try to solve disagreements rather than 'win'.
E) Be totally open.
Q3) What percentage of messages is claimed to be ignored, misheard or forgotten?
A) 25%
B) 50%
C) 70%
D) 75%
E) 80%
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Chapter 8: Communicating in Groups and Teams To
Achieve Professional Goals
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) A group or team meeting that follows a problem-solving approach could structure its meeting in phases such as:
A) Welcome; work
B) Norming, storming, adjourning
C) Orientation; evaluation; control; and action
D) Forming; norming; storming; mourning
E) Brainstorming, which is a one-phase approach
Q2) Which is not an effective criterion for decision-making?
A) Determining applicability
B) Determining practicality
C) Determining risk
D) Determining desirability
E) Determining complete unanimity
Q3) What is an advantage of a formal meeting?
A) There are many complex rules and procedures to follow.
B) People unfamiliar with meeting procedures may not know how to behave.
C) Irrelevant facts and obstruction are allowed.
D) People unfamiliar with meeting procedures may feel intimidated.
E) A decision is made by voting and the vote is recorded.
Page 10
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Chapter 9: Interviewing and Negotiating
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Sample Questions
Q1) In dealing with questions from the interview panel, which of the following pieces of advice should the applicant disregard?
A) Never speak disparagingly about a previous employer.
B) Employ a pleasant demeanour.
C) In giving answers, address your remarks to all members of the selection panel.
D) Ask useful questions that show the depth of your interest in the organisation.
E) Only address one member of the panel when speaking.
Q2) What occurs in the introductory phase of a negotiation?
A) Final offers are made.
B) Open conflict of views and demands are made, with clear rejections of stated positions.
C) Statements of needs, concerns, interests and positions occur.
D) An interpersonal and problem-solving atmosphere is introduced.
E) An agreement is implemented, and compliance with the agreement is monitored by both sides.
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11
Chapter 10: Oral Reports and Presentations
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Sample Questions
Q1) Reporting, narration, instruction, demonstration, analysis, description, illustrationthese are the seven modes of expression used in oral presentation.Which one is used in each of the following speech extracts from a talk?
A) I saw the car swerve over to the right, mount the kerb and slam into a power pole.
B) Please remember to release the brake before engaging the drive gear and pressing the accelerator pedal.
C) The speaker finished her talk on Thai cuisine, and then passed around the room small helpings of duck curry.
D) The speaker suggested there were three main causes of road fatalities: speed, intoxication and inexperience.
E) One hundred years ago, the cliff-side, now a mass of weeds from people's gardens, was full of blue orchids and the purple glory of sarsaparilla.
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12
Chapter 11: Writing Professionally: Process and Style
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) Which of the following are the 5W's?
A) Who, what, when, where, why
B) Which, who, what, where, why
C) How, what, when , where, why
D) Which, who, what, where, how
E) Who, what, when, where, which
Q2) Once you have a written draft, editing techniques can be applied to improve the composition.Put the following nine editing tasks in the order recommended by the textbook:
A) Add visual impact.
B) Check references.
C) Analyse the introduction.
D) Do a full review of spelling, grammar, sentence and paragraph structure, and word usage.
E) Review the conclusion.
F) Work through the body of the paper.
G) Review the format and appearance.
H) Do a last and final review, reading the paper aloud or allowing someone else to have a look.
I) Make a point-form outline of the draft.
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Page 13
Chapter 12: Writing for the Workplace: Content and Genre
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Sample Questions
Q1) Which of the following is part of a body of a report?
A) Aims and objectives
B) Table of contents
C) Introduction
D) Conclusions
E) Results
Q2) Choose the most appropriate graphic device used to illustrate a relationship of one variable to another.
A) A line graph
B) A column or bar chart
C) A pie or circle chart
D) A flow chart
E) A photograph
Q3) If you want to compare a number of sets of data, your best choice would probably be:
A) a line or scatter graph.
B) a column or bar chart.
C) a pie or circle chart.
D) a flow chart.
E) a photograph.
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Chapter 13: Academic Writing
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Sample Questions
Q1) Which of the following is a fundamental activity in writing a reflective journal?
A) Pondering
B) Illustrating
C) Questioning
D) Setting guidelines
E) Criticising
Q2) To analyse means:
A) to express similarities and differences between two or more objects, systems, ideas or Arguments.
B) to demonstrate differences between two or more objects, systems, ideas or arguments.
C) to break the subject into its parts and show how they relate to each other and to other subjects.
D) to make judgements, both favourable and/or unfavourable, using fair argument and Balanced evidence.
E) to give a range of information, evidence and opinion.
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