Employee Training and Development
Exam Answer Key
Course Introduction
Employee Training and Development explores the principles, practices, and strategies involved in preparing employees to excel in their roles and adapt to an evolving workplace. Students will examine needs assessment, program design, instructional methods, and evaluation techniques used to enhance workforce skills and organizational effectiveness. The course covers current trends such as technology-based training, leadership development, diversity and inclusion initiatives, and the alignment of training with organizational goals. Emphasis is placed on practical approaches for implementing training programs, measuring their impact, and fostering a culture of continuous learning within organizations.
Recommended Textbook
Human Resource Development 6th Edition by
Jon M. Werner
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15 Chapters
873 Verified Questions
873 Flashcards
Source URL: https://quizplus.com/study-set/2119
Page 2
Chapter 1: Introduction to Human Resource Development
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) The Smith-Hughes bill was passed in:
A) 1809
B) 1917
C) 1872
D) 1907
Answer: B
Q2) The Human Resource Certificate Institute offers all of the following except:
A) Professional in Human Resources
B) Master Professional in Human Resources
C) Senior Professional in Human Resources
D) Global Professional in Human Resources
Answer: B
Q3) A main distinction between training and development is that developmental activities are generally:
A) more focused on specific job skills
B) less expensive than training activities
C) becoming less common as organizations deal with their changing business environment
D) more focused on long-term or future responsibilities
Answer: D
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Chapter 2: Influences on Employee Behavior
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) A personal outcome of employee behavior would include:
A) Downsizing
B) Pay and recognition
C) Teamwork
D) Productivity
Answer: B
Q2) Internal forces that impact employee behavior:
A) Organizational culture
B) Performance expectations
C) Job design
D) All of the above impact employee behavior
Answer: D
Q3) In terms of salesperson's knowledge,skills and abilities,which of the following task would be considered ability?
A) technical troubleshooting
B) "cold calling"
C) developing relationships
D) audiovisual expertise
Answer: C
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Page 4
Chapter 3: Learning and HRD
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) Practice alone will make for a strong association.
A)True
B)False
Answer: False
Q2) Interference refers to things you learned before the training session or information received after the training.
A)True
B)False
Answer: True
Q3) The extent to which a trainee can attach a similar meaning to events that occur both in the training session,as well as on the job,is called ______________ fidelity.
A) environmental
B) psychological
C) physical
D) marital
Answer: B
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Page 5
Chapter 4: Assessing HRD Needs
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56 Verified Questions
56 Flashcards
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Sample Questions
Q1) A needs assessment can identify:
A) Gaps between employees current skills and those skills needed for the current job
B) The conditions under which the HRD activity will occur
C) Gaps between employees current skills and those skills needed for the future job
D) All the above are things that a needs assessment can identify
Q2) Compliance needs are those:
A) Mandated by law
B) Focused on what prevents performance
C) That identify new ways to perform tasks
D) None of the above are correct
Q3) Linking the organizations strategic plan to HRD activities for operating managers:
A) May increase support for HRD programs
B) Will lower motivation of trainees
C) Should not be done
D) Does not matter
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Chapter 5: Designing Effective HRD Programs
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55 Flashcards
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Sample Questions
Q1) A firm would likely hire an outside vendor to conduct an HRD program for all of the following reasons except:
A) They do not have the time to develop an in-house program
B) They do not have the budget to develop an in-house program
C) They do not have the expertise to design an in-house program
D) They do not have an HRD department
Q2) Langdon has proposed moving beyond objectives to what he calls:
A) ellipses
B) proformas
C) performance goals
D) outcomes
Q3) It is expected that e-learning use will increase in coming years.
A)True
B)False
Q4) When scheduling an HRD program during work hours trainers should consider which of the following:
A) The day of week
B) The time of day
C) Peak work hours constraints
D) All of the above
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Chapter 6: Implementing HRD Programs
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) Social learning theory suggests we learn best from listening to others talk.
A)True
B)False
Q2) Role plays are most effective when they include:
A) A feedback session after the role play
B) Only experienced managers
C) Only inexperienced trainees
D) Females and minorities
Q3) The approach to computer-aided training that is able to determine the learner's performance based upon their pattern of responses is:
A) teleconferencing
B) intelligent computer-assisted instruction
C) computer-assisted instruction via CD-ROM
D) Intranet-based training
Q4) The three categories of training are: on the job,classroom and trial and error.
A)True
B)False
Q5) On the job training (OJT)is the most common type of training found?
A)True
B)False
8
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Chapter 7: Evaluating HRD Programs
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84 Flashcards
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Sample Questions
Q1) Confidentiality in training evaluation is:
A) not important - the trainees work for the organization already
B) up to the trainer - they should not discuss what they find out during training
C) a good reason not to evaluate a training program
D) assured by using code numbers, rather than names, to identify trainees
Q2) Which of the following is not a form of research design validity?
A) Internal
B) External
C) Statistical conclusion
D) Statistical initial
Q3) Collecting data in a pretest and posttest design allows us to:
A) Be certain the training caused any change
B) See what has changed after training
C) Develop the cost effectiveness of our training
D) Know whether or not we should revise the training design.
Q4) ROI stands for results of inventory.:
A)True
B)False
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Chapter 8: Employee Socialization and Orientation
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) The last stage of socialization is:
A) Encounter
B) Anticipatory
C) Mature
D) Change and acquisition
Q2) Newcomers to an organization need to be successful in the socialization into their new organization.Insiders can provide newcomers with all of the following EXCEPT:
A) accurate expectations
B) knowledge base
C) other insiders
D) cultural bias
Q3) Which individual in an organization plays a pivotal role in new employee orientation?
A) staff of HRD department
B) supervisor
C) trainer
D) co-worker
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Chapter 9: Skills and Technical Training
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52 Flashcards
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Sample Questions
Q1) Which of the following is not a factor in the growing skills gap?
A) The lack of basic skills of many high school graduates
B) The increased sophistication of jobs
C) The growing number of racial minorities and non-English speaking immigrants
D) The aging of the workforce
Q2) Which of the following is a common characteristic of basic skills/literacy programs?
A) Large group lectures
B) Videos done as cartoons
C) Aptitude testing
D) Pass/fail tests at the end of training
Q3) The lost work day index (LWDI)is:
A) Number of workdays missed due for illness divided by total number of employees times 10
B) Number of workdays missed due to personal injury divided by total number of employees times 100
C) Number of workdays missed due to personal injury divided by total number of hours worked times 1000
D) Number of workdays missed due to sick children divided by total hours worked times 10
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Page 11
Chapter 10: Coaching and Performance Management
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Sample Questions
Q1) It is important for managers to demonstrate commitment and respect for employees.
A)True
B)False
Q2) All of the following are ways of increasing employee motivation and sense of ownership of their performance except:
A) Goal setting
B) Job redesign
C) Employee participation programs
D) Pay raises
Q3) Performance management focuses on the use of performance evaluations.
A)True
B)False
Q4) Which of the following is not a type of deviant workplace behavior?
A) Personal aggression
B) Property deviance
C) Production deviance
D) Poor performance
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Page 12
Chapter 11: Employee Counseling and Wellness Services
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59 Verified Questions
59 Flashcards
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Sample Questions
Q1) An SMI is:
A) Stress Management Improvement program
B) Street Maintenance improvement
C) Stress Management intervention
D) Stupid Management Invention
Q2) What is true about alcoholism in the US?
A) Only about 1 million people have an alcohol problem
B) it contributes to absenteeism, turnover and work related accidents
C) it is a personal problem and almost never involves the employer
D) almost one-half of workers are alcoholics
Q3) Stress on the job is:
A) Rare
B) Found but costs US companies little money
C) Expressed most frequently as job dissatisfaction
D) Common but not seen as really impacting work
Q4) All of these are disadvantage of in-house counseling programs except:
A) Lack of needed resources
B) They are always more expensive to run
C) Reluctance of some employees to use the service
D) Concern with confidentiality
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Chapter 12: Career Management and Development
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Sample Questions
Q1) Which of the following is the BEST example of the 'new' employment relationship described in your text?
A) employees are viewed as part of the 'family'
B) employees view benefits as an entitlement
C) companies exchange job security for employee loyalty
D) employment is viewed as an exchange relationship for mutual benefit
Q2) Career counseling includes
A) Opening and probing
B) Understanding and planning
C) Organizing
D) Opening and planning
Q3) Career enrichment could include all of the following except:
A) Retraining
B) Promotions
C) Certification
D) Job transfers and rotation
Q4) The career counseling process can be viewed as having three stages.
A)True
B)False
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Chapter 13: Management Development
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) Needs assessment in management training is critical to program success.
A)True
B)False
Q2) The integrated competency model focuses on:
A) Education
B) Experiences
C) Competencies
D) Traits
Q3) Research studies done in the 1970's and earlier found:
A) An environment very similar to today's world
B) A very stable environment, unlike today's world
C) A rapidly changing environment
D) None of the above
Q4) Needs assessment is unimportant in management development programs.
A)True
B)False
Q5) Business degrees are the most popular undergraduate degrees offered in the US.
A)True
B)False
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Chapter 14: Organization Development and Change
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Sample Questions
Q1) A cooperative agreement between Management and a union means that:
A) Both must be willing to make changes in accountability and the ways employees perform their jobs
B) Both must agree on wage issues
C) The union 'accepts' the way management wants work performed
D) Management gives in to the union on important issues
Q2) An Intervention strategy is
A) the primary means for organizational change and improvement
B) an unplanned corporate event
C) a new government regulation
D) a major problem encountered for the first time by an organization
Q3) In a learning organization:
A) HRD is responsible for all learning that takes place
B) top management decides who gets training
C) everyone works on solving problems and improving task performance
D) most decisions are made only by management
Q4) A high performing work system is based on eight core principles.
A)True
B)False
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Chapter 15: HRD and Diversity: Diversity Training and Beyond
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) Affirmative action can require organizations to practice preferential recruiting and hiring.
A)True
B)False
Q2) The status of affirmative action plans is clear and unchallenged.
A)True
B)False
Q3) A managing diversity approach requires all of the following except:
A) Some one-shot diversity training programs
B) Long term commitment to change
C) A substantive change in culture
D) Modified definitions of leadership and management
Q4) A hostile work environment is:
A) The way life is
B) Legal if job related
C) A form of illegal sexual harassment
D) Illegal only based on sexual preference
Q5) Interpersonal distance do not vary for people from different cultures.
A)True
B)False
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