Employee Relations
Question Bank
Course Introduction
Employee Relations delves into the dynamic between employers and employees, exploring the policies, practices, and processes that foster a positive and productive work environment. This course covers foundational principles of labor relations, conflict resolution, negotiation, and communication strategies, as well as current issues such as workplace diversity, employee engagement, and legal compliance. Students will analyze case studies, legislative frameworks, and best practices to develop skills in managing grievances, facilitating dialogue, and building collaborative relationships between management and staff. Through practical assignments and discussions, learners gain insights to support healthy organizational culture and effective personnel management.
Recommended Textbook
Managing Human Resources 16th Edition by
Scott A. Snell
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16 Chapters
2272 Verified Questions
2272 Flashcards
Source URL: https://quizplus.com/study-set/1312 Page 2
Chapter 1: The Challenge of Human Resources Management
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118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/26124
Sample Questions
Q1) ______ paved the way for the formation of many major trade agreements and institutions.
A) GATT
B) The WTO
C) NAFTA
D) The EU
Answer: A
Q2) ____ is closely related to corporate social responsibility.
A) downsizing
B) furloughing
C) sustainability
D) offshoring
Answer: C
Q3) Human capital is _____ and _____ be managed the way organizations manage jobs,products,and technologies.
A) tangible;cannot
B) tangible;can
C) intangible;cannot
D) tangible;can.
Answer: C
Page 3
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Chapter 2: Strategy and Human Resources Planning
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104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/26125
Sample Questions
Q1) The core values of a company:
A) is the systematic monitoring of external opportunities
B) is the basic purpose of the organization
C) are the strong enduring beliefs and principles used by the company to make decisions
D) provides a perspective on where the company is headed
Answer: C
Q2) Southwest Airlines has been very successful utilizing a differentiation strategy. A)True
B)False
Answer: False
Q3) Layoff decisions are frequently based on:
A) union membership.
B) department ranking.
C) seniority.
D) favoritism.
Answer: C
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Page 4
Chapter 3: Equal Employment Opportunity and Human Resources Management
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142 Verified Questions
142 Flashcards
Source URL: https://quizplus.com/quiz/26126
Sample Questions
Q1) A disabled person must have an obvious physical impairment or deformity to be considered disabled under the Americans with Disabilities Act.
A)True
B)False
Answer: False
Q2) If someone is regarded as having a disability,they are protected under the Americans with Disabilities Act.
A)True
B)False
Answer: True
Q3) When pursuing an adverse impact claim,an individual is alleging that the employer's selection practices have unintentionally discriminated against a protected group.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Job Analysis and Job Design
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147 Verified Questions
147 Flashcards
Source URL: https://quizplus.com/quiz/26127
Sample Questions
Q1) ____ refers to a process of structuring organizations not around jobs but around projects that are constantly changing.
A) Employee engagement
B) Dejobbing
C) Job crafting
D) Ergonomics
Q2) A statement of the knowledge,skills,and abilities required to perform a job is a:
A) job requirement.
B) job specification.
C) job position.
D) job objective.
Q3) The law requires employers to be able to show that the job criteria they use to select employees for a particular position relate specifically to the duties for that job.
A)True
B)False
Q4) Suggest some proven strategies for securing different types of flexible work arrangements?
Q5) Discuss the different forms of employee teams.
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Chapter 5: Expanding the Talent Pool: Recruitment and Careers
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143 Verified Questions
143 Flashcards
Source URL: https://quizplus.com/quiz/26128
Sample Questions
Q1) "Stickiness" refers to a company's efforts to help existing and prospective workers understand why it is a desirable place to work.
A)True
B)False
Q2) Trade schools can be a good source of applicants for even high-level positions within organizations.
A)True
B)False
Q3) The approach to recruitment that informs applicants about all aspects of the job including both desirable and undesirable facets is called:
A) honesty recruiting.
B) the realistic job preview.
C) balance recruiting.
D) negative/positive job assessment.
Q4) A major problem that dual-career couples face is:
A) the need for childcare.
B) the threat of relocation.
C) emotional stress.
D) the greater possibility of divorce.
Page 7
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Chapter 6: Employee Selection
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174 Verified Questions
174 Flashcards
Source URL: https://quizplus.com/quiz/26129
Sample Questions
Q1) Personality tests measure such things as agreeableness,extroversion,and openness to experience.
A)True
B)False
Q2) Between the two approaches to selection decisions,the ____ approach is considered superior,although the ____ is the most commonly used.
A) subjective,qualitative
B) subjective,quantitative
C) statistical,clinical
D) clinical,statistical
Q3) The multiple hurdle model is sequential,in that candidates must score well enough on one measure to advance on to the next.
A)True
B)False
Q4) If a work sample test includes major job functions and predicts job success,it has construct validity.
A)True
B)False
Q5) What qualities in interviewers should organizations look for?
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Chapter 7: Training and Development
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) Effective trainers are often enthusiastic,humorous,have interest in the training itself,and demonstrate knowledge of the subject.
A)True
B)False
Q2) The performance-centered objective is not widely used because it lends itself to a biased evaluation of results.
A)True
B)False
Q3) Person analysis:
A) has shifted from a fixed sequence of tasks to a set of competencies
B) helps organizations avoid the mistake of putting all employees through training when some do not need it
C) involves self-improvement and self-directed training
D) examines the external labor market for needed skills
Q4) When analytic,problem-solving,and critical thinking skills are the most important skills in a training program,the case study method would prove appropriate.
A)True
B)False
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Chapter 8: Performance Management and the Employee
Appraisal Process
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160 Verified Questions
160 Flashcards
Source URL: https://quizplus.com/quiz/26131
Sample Questions
Q1) Self assessment is useful to ensure the employee knows against what criteria he or she is evaluated,eliminating surprises.
A)True
B)False
Q2) It is unrealistic to presume that one person can fully observe and evaluate an employee's performance.
A)True
B)False
Q3) Reasons for not using peer appraisals more frequently all the following except:
A) retaliation by those receiving low ratings
B) they are simply a popularity contest
C) adverse court decisions
D) peers rely on stereotypes
Q4) Disadvantages of the essay method include all of the following except:
A) it is very time-consuming.
B) it must follow a job-specific format.
C) the quality of the appraisal could be influenced by the supervisor's writing skills.
D) it is highly subjective and could be biased.
Q5) Discuss the requirements for a successful MBO program.
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Chapter 9: Managing Compensation
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166 Verified Questions
166 Flashcards
Source URL: https://quizplus.com/quiz/26132
Sample Questions
Q1) Job ranking is a simple method that provides a precise measure of each job's worth.
A)True
B)False
Q2) Because management positions are more difficult to evaluate and involve certain demands not found in jobs at the lower levels,some organizations do not attempt to include them in their job evaluation programs for hourly employees.
A)True
B)False
Q3) The major provisions of which act are concerned with minimum wage rates and overtime payments,child labor,and equal rights?
A) Equal Pay Act
B) Davis-Bacon Act
C) Fair Labor Standards Act
D) Walsh-Healy Act
Q4) Explain competence-based pay including its advantages and disadvantages.Include in your discussion the practice of broadbanding.
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11
Chapter 10: Pay-For-Performance: Incentive Rewards
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) Merit raises may be perpetuated year after year even if performance declines.
A)True
B)False
Q2) The success of the Lincoln Electric Company profit-sharing plan rests largely on:
A) contributions by employees.
B) objective standards.
C) comparison data between departments.
D) economics of the review period.
Q3) The straight commission plan is limited by all of the following disadvantages,EXCEPT:
A) Salespeople will stress low-priced products
B) Customer service after the sale is likely to be neglected
C) Earnings tend to fluctuate widely between good and poor periods of business,and Turnover of trained sales employees tends to increase in poor periods
D) Salespeople are tempted to grant price concessions
Q4) Differential piece rate plans guarantee employees at least a base pay. A)True
B)False
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12
Chapter 11: Employee Benefits
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146 Verified Questions
146 Flashcards
Source URL: https://quizplus.com/quiz/26134
Sample Questions
Q1) Workers eligible for unemployment benefits must submit an application for unemployment compensation with their state employment agencies,register for available work,and be willing to accept any suitable employment that may be offered to them.
A)True
B)False
Q2) To contain health care costs,an employer may increase the employee's deductible amount or co-payments.
A)True
B)False
Q3) Which of the following benefits are not legally required employee benefits?
A) employer contributions to Social Security
B) employer contributions to unemployment insurance
C) employer contributions to workers' compensation insurance
D) employer contributions to minimum life insurance
Q4) Explain why an organization may choose to develop a cafeteria benefits plan for its employees.
Q5) Compare and contrast the risks to the employee in regard to defined-contribution and defined-benefit pension plans.
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Chapter 12: Promoting Safety and Health
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133 Verified Questions
133 Flashcards
Source URL: https://quizplus.com/quiz/26135
Sample Questions
Q1) Strategic Partnership Programs (SPPs):
A) attempt to get employers to go beyond the basics of OSHA law and provide workers with better protection on the job.
B) allow employers to sidestep OSHA legislation.
C) are long-term agreements between employers and OSHA aimed at reducing serious workplace hazards and to achieve a high level of worker safety and health.
D) cover only transportation-related industries.
Q2) A study by Duke University researchers who examined the records of nearly 12,000 University employees found that obese employees experienced medical costs that Were more than ____ times higher than those of nonobese workers
A) Two
B) Three
C) Four
D) Five
Q3) A recent survey by the American Institute of Plant Engineers failed to show a direct correlation between an increase in management's commitment to safety and a decrease in accidents.
A)True
B)False
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Page 14
Chapter 13: Employee Rights and Discipline
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141 Verified Questions
141 Flashcards
Source URL: https://quizplus.com/quiz/26136
Sample Questions
Q1) Telling an employee that their job is secure as long as they perform satisfactorily and are loyal to the organization does not make an implied contract binding.
A)True
B)False
Q2) Illegal substances remain in urine for various periods of time: cocaine for approximately
72 hours,marijuana for three weeks or longer
A) 24 hours;1 week
B) 48 hours;2 weeks
C) 72 hours;3 weeks
D) 96 hours;4 weeks
Q3) The ____ prohibits educational institutions from supplying information about students without prior consent.Students have the right to inspect their educational records.
A) Electronic Communications Privacy Act
B) The Privacy Act
C) Federal Education Rights and Privacy Act
D) Fair Credit Reporting Act
Q4) What are the key components of a good disciplinary model?
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Chapter 14: The Dynamics of Labor Relations
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181 Verified Questions
181 Flashcards
Source URL: https://quizplus.com/quiz/26137
Sample Questions
Q1) The two purposes of the National Labor Relations Board are (1)to prevent and investigate unfair labor practices and (2)to hold secret ballot representation elections.
A)True
B)False
Q2) The Bill of Rights of Union Members guarantees union members all of the following rights except:
A) nominate candidates for union office
B) vote in union elections
C) union representation and arbitration for grievances
D) participate in union meetings and vote on union business
Q3) Management prerogatives are those decisions over which management claims exclusive rights.
A)True
B)False
Q4) Employers can express their views about the disadvantages of being represented by a union.
A)True
B)False
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Page 16
Chapter 15: International Human Resources Management
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126 Verified Questions
126 Flashcards
Source URL: https://quizplus.com/quiz/26138
Sample Questions
Q1) WTO member countries represent approximately ____ of all international trade.
A) 37 percent
B) 57 percent
C) 77 percent
D) 97 percent
Q2) English is almost universally accepted as the primary language for international business.
A)True
B)False
Q3) The first step in selecting individuals for an international assignment is:
A) self-selection
B) assess core skills
C) assess augmented skills
D) create candidate pool
Q4) A domestic firm that has leveraged its existing capabilities to penetrate overseas markets is a/an ____ corporation.
A) transnational
B) international
C) multinational
D) global
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Chapter 16: Creating High Performance Work Systems
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/26139
Sample Questions
Q1) Employee skills,knowledge,and abilities that are not equally available to all organizations are difficult to imitate.
A)True
B)False
Q2) Efforts to design high-performance work systems in line with external fit issues such as competitive challenges and company values:
A) create empowerment in workers
B) focus the design on strategic priorities
C) improve internal fit accordingly
D) make the implementation stage easier
Q3) Describe how high performance work systems can create competitive advantage for the organization.
Q4) To create a more flexible pool of employees,managers should:
A) rely on job-based pay structures.
B) rely on skill-based pay structures.
C) implement a gainsharing incentive system.
D) implement an employee stock ownership plan.
Q5) What are the fundamental principles of high-performance work systems?
Q6) Describe how the HR Scorecard can be used by organizations?
18
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