Employee Relations
Question Bank
Course Introduction
Employee Relations examines the dynamic interactions between employers and employees within an organization, focusing on theories, practices, and strategies that foster positive workplace relationships. The course covers topics such as conflict resolution, grievance handling, negotiation, collective bargaining, and the impact of labor laws and regulations. Students will learn how to manage disputes, cultivate effective communication, and develop policies that promote fairness, equity, and productivity. Emphasis is placed on understanding ethical considerations and the role of employee engagement in achieving organizational goals.
Recommended Textbook
Fundamentals of Human Resource Management 1st Edition by Robert N. Lussier
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14 Chapters
1523 Verified Questions
1523 Flashcards
Source URL: https://quizplus.com/study-set/1867
Page 2
Chapter 1: The New Human Resource Management Process
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/37261
Sample Questions
Q1) What does HR primarily focus on improving?
A)The recruiting of people
B)The efficiency of people
C)The effectiveness of people
D)The physical work environment of people
E)The preferences of people
Answer: B
Q2) __________ are the analytical and quantitative skills-including in-depth knowledge of how the business works and its budgeting and strategic planning processes-that are necessary for a manager to understand and contribute to the profitability of the organization.
A)Conceptual and design skills
B)Human relations skills
C)Business skills
D)Human resources
E)Revenue skills
Answer: C
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Chapter 2: Strategy-Driven Human Resource Management
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/37262
Sample Questions
Q1) Complexity refers to the degree of three types of differentiation within the organization.
A)True
B)False
Answer: True
Q2) Acme Global Corporation created an application that allows customers to send in orders quickly and easily.Since rolling out the new app, orders have increased by 20 percent.This represents the influence of _______ in the external environment on the organization.
A)labor force
B)shareholders
C)technology
D)competition
E)governments
Answer: C
Q3) What are the three fundamental components of organizational culture?
Answer: Complexity, formalization, and centralization
Q4) What are the three generic strategies?
Answer: Cost leadership, differentiation, and focus or niche
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Chapter 3: The Legal Environment and Diversity Management
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115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/37263
Sample Questions
Q1) How does the Lilly Ledbetter Fair Pay Act improve the Civil Rights Act of 1964?
Answer: It allows an individual to file a lawsuit within 180 days after any application of that discriminatory compensation decision, including every time the individual gets paid, as long as the discrimination is continuing, which would usually be for the entire period of time.The 1964 act only allowed 180 days from the time of the last discriminatory act for an individual employee to file a lawsuit.
Q2) Discrimination against members of a majority group is association with what type of discrimination?
A)Destructive
B)Retaliatory
C)Reverse
D)Opportunistic
E)Selective
Answer: C
Q3) What is the difference between disparate impact and disparate treatment?
Answer: Disparate impact focuses on unintentional discrimination against a protected group, whereas disparate treatment focuses on intentional discrimination.
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Page 5
Chapter 4: Matching Employees and Jobs
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109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/37264
Sample Questions
Q1) The four primary approaches to job design are:
A)job development, job redesign, task alignment, and specification.
B)mechanistic, biological, perpetual-motor, and motivational.
C)auditory, visual, kinesthetic, and sensory.
D)knowledge-based, experienced-based, time-based, and space-based.
E)None of the above
Q2) Catalina and Christian share a work station on the assembly line.Catalina works the morning shift and Christian works the afternoon shift.Catalina is 5'2" tall and Christian is 5'10" tall.The works station can be lowered to Catalina's height and then raised to Christian's height.Catalina and Christian's jobs have a(n) _______ design.
A)mechanistic
B)organic
C)biological
D)perceptual-motor
E)departmental
Q3) One advantage to using questionnaires to complete job analysis activities is the relatively low cost.
A)True
B)False
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Page 6
Chapter 5: Recruiting Job Candidates
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103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/37265
Sample Questions
Q1) The law in the United States requires that all companies use realistic job previews when recruiting.
A)True
B)False
Q2) When identifying the effective labor market, you must determine if you can find the ________ of candidates in that market.
A)best and brightest
B)right number and right type
C)simplest and most eligible
D)easiest and most useful
E)None of the above
Q3) What is a disadvantage of external recruiting?
A)An internal candidate may have better qualifications for the job opening
B)The pool of applicants will vary based on the size of the labor market
C)The pool of applicants is significantly smaller than in internal recruiting
D)The candidate may look good on paper but have no organizational experience
E)Success at one company doesn't necessarily mean success at another company
Q4) Compare internal versus external recruiting.When would you want to use each option? What are some of the advantages and disadvantages of each?
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Chapter 6: Selecting New Employees
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117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/37266
Sample Questions
Q1) Credit checks are never useful during the hiring process because they only reveal information about a candidate's personal life, unrelated to their potential work ability.
A)True
B)False
Q2) When conducting selection interviews, Kirsten has a list of prepared questions from which she does not deviate.She asks all job candidates the same questions in the same order.Kirsten uses a(n) _________ interview.
A)structured
B)probing
C)semistructured
D)closed-ended
E)traditional
Q3) "Why do you want to work here?" is an open-ended type of interview question. A)True
B)False
Q4) Why is the selection process important? In other words, what are the negative consequence of bad hiring decisions?
Q5) What are the three main types of "fit" in the selection process?
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Chapter 7: Training, Learning, Talent Management, and Development
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/37267
Sample Questions
Q1) Acme Global provides its employees with a tuition reimbursement program.If an Acme Global employee wants to take college classes or pursue a degree related to that employee's job or functional area, the organization will reimburse the employee for tuition when the employee completes the class.Acme Global is developing its employees through ________.
A)formal education
B)experience
C)informal education
D)employee assessment
E)alternative assessment
Q2) Kathleen's manager has asked her to attend training on data analysis techniques.However, Kathleen feels that she never learned how to properly use a spreadsheet and that she will fail at the more difficult analysis techniques that require spreadsheet use.It appears that Kathleen's ________ for the training is low.
A)desire
B)motivation
C)self-efficacy
D)willingness
E)determination
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Chapter 8: Performance Management and Appraisal
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118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/37268
Sample Questions
Q1) If a student evaluates her professor low on all evaluation criteria due to dissatisfaction with the professor's grading, the student has likely committed which rater error?
A)Stereotyping
B)Recency
C)Central tendency
D)Halo
E)Proximity
Q2) In step three of the performance appraisal process, "informal performance appraisal" refers to __________________.
A)an informal application process
B)an informal selection process
C)regular feedback on performance
D)regular meetings with a mentor
E)work documentation
Q3) Critical incidents are commonly used for developmental decisions and evaluative decisions.
A)True
B)False
Q4) What are the key problems with 360-degree evaluations?
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Chapter 9: Employee Rights and Labor Relations
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126 Verified Questions
126 Flashcards
Source URL: https://quizplus.com/quiz/37269
Sample Questions
Q1) Brianne asked her assistant, Austin, to send the minutes from the last meeting out to all the staff immediately.At the meeting the following day, Brianne's boss yelled at her for not getting the meeting minutes out before the meeting.Brianne is confused because she knew she told Austin to send them out.She storms back to her office and yells at Austin without waiting for an explanation.The discipline of Austin appears to violate the __________ rule for effective discipline.
A)clearly communicate the standards and code of conduct to all employees
B)discipline immediately, but stay calm and get all the necessary facts before you discipline
C)follow the standing plans yourself
D)take consistent, impartial action when the rules are broken
E)discipline in private
Q2) What are the three exceptions to employment-at-will that courts have found? Provide an example of each.
Q3) Describe the major labor relations laws in the United States and the main reasons for each law.
Q4) Unions can be decertified through an election process.
A)True
B)False
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Chapter 10: Compensation Management
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/37270
Sample
Questions
Q1) Efficiency wage theory says that if a company pays higher wages, it can generally hire better people who will in turn be more productive.
A)True
B)False
Q2) Martha was promised a 10% raise if she wins a contract with the city government.Martha could use the money to pay off some debts.However, she happens to know that another company already has informally won the contract.There is a very slim chance that she could win the contract away from the other organization, but she does not believe she can do it.According to expectancy theory, Martha is unmotivated to try to win the contract because she lacks __________.
A)valence
B)instrumentality
C)expectancy
D)significance
E)confidence
Q3) Performance philosophies of compensation don't tend to work well in competitive industries.
A)True
B)False
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Page 12
Chapter 11: Employee Incentives and Benefits
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114 Verified Questions
114 Flashcards
Source URL: https://quizplus.com/quiz/37271
Sample Questions
Q1) Jacob sat down with his supervisor at the beginning of the quarter and set a goal to reduce defects on the assembly line from 5% to 2%.If he achieves this goal by the end of the quarter, he will receive a ________ of $4,000.
A)bonus
B)commissions
C)merit pay
D)piecework
E)exit pay
Q2) Modular plans are much easier for HR to manage than other types of flexible benefit plans because there are a limited number of modules to keep track of, thus making them cheaper.
A)True
B)False
Q3) Upon completion of FMLA leave, the employee will return to work to:
A)any open position
B)an equivalent position
C)a position of promotion
D)any part-time position
E)None of the above
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Page 13
Chapter 12: Protecting and Expanding Organizational Reach
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) Company representatives are not allowed to accompany inspectors as they go through their site visit.
A)True
B)False
Q2) OSHA requires that all employers maintain information _______________ that describes any chemical hazards that may be present on site.
A)at each work site
B)at corporate headquarters
C)at the nearest satellite office
D)online
E)None of the above
Q3) The OSHA general duties clause states that:
A)employers shall furnish a place of employment that is free from recognized hazards that are causing or are likely to cause death.
B)employers shall keep the workplace secure from outside threats and loss of confidential information.
C)employers have a duty to pay more to their employees than just a living wage.
D)employers have a general duty to obey all civil rights laws.
E)employers must allow OSHA inspectors to freely inspect company premises.
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Chapter 13: Organizational Ethics, Sustainability, and Social Responsibility
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104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/37273
Sample Questions
Q1) What are five takeaways the World Business Counsel for Sustainable Development created in its "Action 2020" document?
Q2) In organizations practicing benevolent corporate social responsibility, employees are expected, encouraged, and rewarded for being active volunteers in the community, often on company time.
A)True
B)False
Q3) The "triple bottom line" includes performance in all of the following areas EXCEPT: A)Economic
B)Social
C)Environmental
D)Benevolence
Q4) What are the examples the book lists as areas in which managers face ethical questions on a daily basis?
Q5) With a choice of two products of similar price and quality, 80% of surveyed customers said they are willing to buy the more sustainable option. A)True
B)False
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Chapter 14: Global Issues for Human Resource Managers
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109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/37274
Sample Questions
Q1) __________ are groups of countries who form an association for the purpose of facilitating movement of goods across national borders.
A)Outsourcing
B)Trade blocs
C)Expatriates
D)Parochialism
E)Onshoring
Q2) Culture shock does not affect the success of an international assignment.
A)True
B)False
Q3) Acme Global is sending Olivia on an expatriate assignment.Olivia met with a compensation specialist at Acme Global to determine how she will be paid.It appears Acme Global is using the _________ approach to expatriate compensation.
A)balance sheet
B)negotiation
C)lump sum
D)localization
E)equalization
Q4) What are the four stages of culture shock?
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