Employee Relations
Question Bank
Course Introduction
Employee Relations explores the dynamic relationship between employers and employees within organizations, focusing on the policies, practices, and processes that impact workforce morale, productivity, and conflict resolution. This course covers legal and ethical considerations, collective bargaining, grievance handling, performance management, and the evolving role of managers and HR professionals in fostering a positive and productive work environment. Students will develop a practical understanding of effective communication, negotiation techniques, and the strategies used to maintain harmonious and mutually beneficial workplace relations.
Recommended Textbook
Human Resources Management in Canada 14th Canadian Edition by Gary Dessler
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1164 Verified Questions
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Page 2
Chapter 1: The Strategic Role of Human Resources Management
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Sample Questions
Q1) A minimum wage issue has been a key topic in a provincial election.Which external factor does this most closely relate to
A) government.
B) economic factors.
C) globalization.
D) management practices.
E) environmental concerns.
Answer: A
Q2) Joe Brown was hired by a manufacturing firm as a supervisor.During his first few weeks as a supervisor,he realized that the employees reporting to him expected a lot of direction and expected him to make all of the decisions.Joe Brown decided to train his employees to take on additional responsibilities and make decisions within a specific scope.Joe Brown is
A) outsourcing his staff.
B) narrowing his staff.
C) embracing his staff.
D) empowering his staff.
E) rewarding his staff.
Answer: D
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Chapter 2: The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces
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Sample Questions
Q1) A company that is ready to launch its operations to other countries purposely passes over some employees for related management positions,feeling their ethnic background would hinder the development of relationships and sales.This is a direct violation of the A) Citizen Rights Act.
B) Employment Standards Act.
C) human rights legislation of the applicable province or territory.
D) employment equity legislation of the applicable province or territory.
E) health and safety legislation of the applicable province or territory.
Answer: C
Q2) The government in each jurisdiction has created special regulatory bodies to enforce compliance with the law and aid in its interpretation.Two such bodies are the A) human rights commission and labour unions.
B) ministry of labour and the HRSDC.
C) ministry of labour and labour unions.
D) employment equity commission and ministry of labour.
E) human rights commission and ministry of labour.
Answer: E
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4
Chapter 3: Human Resources Management and Technology
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Sample Questions
Q1) Workforce analytics are also known as
A) biometrics.
B) metrics.
C) psychometrics.
D) data.
E) data warehousing.
Answer: B
Q2) Information and communication technology increases the degree of centralization in the organization.
A)True
B)False
Answer: False
Q3) Which system allows managers to access a range of information not only about themselves but also about the employees who report to them?
A) ESS
B) MSS
C) The internet
D) HRIS
E) MIS
Answer: B
Page 5
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Chapter 4: Designing and Analyzing Jobs
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Sample Questions
Q1) The document that results from an examination of the duties and responsibilities and answering the question,"What human traits and experience are required to do this job?" is the
A) job specification.
B) position analysis questionnaire.
C) job description.
D) job evaluation.
E) position description.
Q2) Job analysis must be structured enough to allow for modifications as required while still providing current and future employees with an understanding of what they are expected to do.
A)True
B)False
Q3) Which job analysis technique is inappropriate for jobs requiring a lot of immeasurable mental effort?
A) A survey questionnaire
B) Direct observation
C) An individual interview
D) A position analysis questionnaire
E) A participant diary/log
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Chapter 5: Human Resources Planning
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Sample Questions
Q1) You are the HR professional in charge of human resources planning at Blue Fruit Inc.,a company that designs and makes cell phones and tablets.Recently,demand for its products has been falling,resulting in a surplus of employees.Identify and describe five possible solutions you would consider implementing in order to reduce the oversupply of employees at Blue Fruit.
Q2) The process of reviewing human resources requirements to ensure that the organization has the required number of employees with the necessary skills to meet its goals is known as
A) selection.
B) training and development.
C) strategic management.
D) recruitment.
E) human resources planning.
Q3) What do supplemental unemployment benefits do?
A) Provide a top-up of employment insurance benefits
B) Provide benefits that are paid indefinitely
C) Provide compensation to non-union employees
D) Increase income levels when on the job
E) Recognize top employees for their contributions
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Chapter 6: Recruitment
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Sample Questions
Q1) A risk of using social networking sites as a recruitment method is that disgruntled former employees or customers may post negative comments on the site.
A)True
B)False
Q2) Which of the following provides an efficient means of collecting verifiable historical data from candidates in a standardized format?
A) Having candidates complete a personality test when submitting their resume
B) Having candidates complete an intelligence test when submitting their resume
C) Hosting phone interviews before meeting candidates in person
D) Using an applicant tracking system to code and log data from an application form
E) Matching notes taken in an unstructured interview with a candidate's application form
Q3) Which of the following statements is most characteristic of nepotism?
A) Nepotism is associated with recruiting at schools.
B) Nepotism is a preference for hiring relatives of current employees.
C) Nepotism is a disadvantage associated with hiring from an online job board.
D) Nepotism is most commonly associated with head hunter agencies.
E) Nepotism is a hiring freeze policy.
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Chapter 7: Selection
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Sample Questions
Q1) Describe the five steps that should be followed when composing job-related questions as part of designing an effective selection process.
Q2) In the selection process,which of the following refers to requirements that are absolutely essential for the job?
A) Want criteria
B) Must criteria
C) Necessary criteria
D) Desired criteria
E) Basic criteria
Q3) Raj is hiring a junior accountant at his firm.He has selected only candidates who went to the same university that he went to.What interview mistake is Raj potentially making?
A) Too much talking
B) Negative bias
C) Similar to me bias
D) Leading questions
E) Influence of nonverbal behaviour
Q4) Describe three common interview mistakes which compromise the quality of the selection process.
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Chapter 8: Onboarding and Training
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Sample Questions
Q1) Which of the following is the first step in helping new employees manage the learning curve?
A) Diversity management programs
B) Employment equity programs
C) Development programs
D) Onboarding programs
E) Training programs
Q2) The technique used when verifying whether there is a significant performance deficiency of a current employee and,if so,determining if that deficiency should be rectified through training or by some other means (such as changing the machinery or transferring the employee),is called which of the following?
A) Training analysis
B) Task analysis
C) Motivation analysis
D) Employee analysis
E) Performance analysis
Q3) Social literacy involves understanding and leveraging cultural differences.
A)True
B)False
Q4) Identify and briefly describe five different training techniques.
Page 10
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Chapter 9: Career and Management Development
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Sample Questions
Q1) According to the textbook,succession planning for senior managers needs to be overseen by which of the following?
A) The immediate manager
B) The top HR executive
C) The Board of Directors
D) The Controller
E) The CEO
Q2) Behaviour modelling is only used to train employees above mid-level management.
A)True
B)False
Q3) According to the textbook,the foundation of active career management is which of the following?
A) Altruism
B) Career development
C) Networking
D) Coaching
E) Planning
Q4) Companies are facing a record number of acceptances of their relocation offers.
A)True
B)False
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Chapter 10: Performance Management
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Sample Questions
Q1) Sophie will be meeting with each of her team members at the start of the fiscal year.Her agenda includes discussing their performance goals,pay,career aspirations and training and development needs.This process is referred to as
A) onboarding.
B) orientation.
C) performance appraisals.
D) performance management.
E) career development.
Q2) Which performance appraisal technique uses a "+" to denote "better than" and a "-" to denote "worse than" and then adds up the number of times that each employee was rated as "better than"?
A) Alternation ranking method
B) Critical incident method
C) Paired comparison method
D) Forced distribution method
E) Graphic rating scale method
Q3) Identify and briefly describe five different performance appraisal methods.
Q4) Describe two reasons why 360-degree appraisals are increasingly common.
Q5) Identify and briefly describe five rating scale appraisal problems.
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Chapter 11: Strategic Pay Plans
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Sample Questions
Q1) Which job evaluation method identifies compensable factors in a job as well as the degree to which each of these factors is present in the job and then calculates a value for each job?
A) Factor comparison method
B) Ranking method
C) Point method
D) Hay plan method
E) Job classification method
Q2) There are five elements in an executive/managerial compensation package: salary,benefits,short-term incentives,long-term incentives,and perquisites.
A)True
B)False
Q3) According to the textbook,which of the following do managers use to monitor and maintain external equity?
A) Salary surveys
B) Pay equity legislation
C) Human rights acts
D) Performance appraisals
E) Employee grievances
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Page 13
Chapter 12: Pay-For-Performance and Financial Incentives
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Sample Questions
Q1) When all senior management and executive-level employees earning over a threshold amount are automatically eligible for consideration for short-term incentives,this criterion is referred to as which of the following?
A) Key position
B) Job evaluation
C) Job clusters
D) Salary grade
E) Salary-level cut-off point
Q2) A group incentive plan's chief advantage is that each worker's rewards are no longer based solely on his or her own effort.
A)True
B)False
Q3) High performers are driven by internal motivation and look to reward programs to add fuel to their achievements.
A)True
B)False
Q4) You have been asked by your CEO to identify the conditions under which incentive pay programs work best.List and explain three conditions.
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Page 14
Chapter 13: Employee Benefits and Services
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Sample Questions
Q1) Employment insurance programs are meant for eligible persons who are unable to work through no fault of their own.
A)True
B)False
Q2) Jenelle is preparing for a maternity leave.How many weeks is she most likely to take?
A) 12 to 15
B) 34 to 52
C) 9 to 25
D) 6 to 50
E) 2 to 40
Q3) A type of life insurance that provides lower rates than individual insurance and includes all employees,regardless of health or physical condition,is called
A) whole life insurance.
B) group life insurance.
C) endowment insurance.
D) term insurance.
E) universal life insurance.
Q4) Briefly describe five government-sponsored employee benefits in Canada.
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Page 15
Chapter 14: Occupational Health and Safety
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Sample Questions
Q1) An employee whose perceptual skill is at a lower level than his or her motor skill is likely to be a relatively safe worker.
A)True
B)False
Q2) Which of the following selection tests measure employee reliability dimensions,such as emotional maturity and safe job performance?
A) Intelligence tests
B) Literacy tests
C) Personality tests
D) The Employee Reliability Inventory
E) The Employee Self-Awareness Inventory
Q3) Perhaps the most important and effective thing that an employer can do after an accident to reduce workers' compensation costs is to develop which of the following?
A) An accident investigation program
B) A loss-control program
C) An employee assistance program
D) An aggressive return-to-work program
E) An accident-reporting program
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Chapter 15: Managing Employee Separations: Turnover, Communication,
and Employee Engagement
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Sample Questions
Q1) Minimum notice varies based on the size of the layoffs,with smaller layoffs determining minimum notice based on employee tenure,and mass layoffs determining minimum notice based on total layoff size.
A)True
B)False
Q2) According to the Ontario Employment Standards Act,at least how many weeks of notice must an employee,who has worked less than two years for the same employer,provide the employer when quitting?
A) 3 weeks
B) 4 weeks
C) 2 weeks
D) 0 weeks
E) 1 week
Q3) Employee engagement is important because it drives performance.
A)True
B)False
Q4) Describe the six acts managers should communicate to employees that are regarded as insubordination.
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Chapter 16: Labour Relations
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Sample Questions
Q1) All Canadian jurisdictions permit the inclusion of a ________ clause in the collective agreement in order to protect the interests of the labour union by specifying aspects,such as membership requirements and the payment of union dues.
A) union recognition
B) union rights
C) union security
D) bargaining unit descriptor
E) union exclusivity
Q2) Which of the following is an alternative mechanism for certification that is used in situations in which there is evidence of irregularities early in an organizing campaign,such as unfair management practices?
A) Voluntary recognition
B) Arbitrated certification
C) A representation vote
D) A pre-hearing vote
E) Automatic decertification
Q3) Unionization rates have been fairly stable in Canada.
A)True
B)False
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Page 18
Chapter 17: Managing Human Resources in a Global Business
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Sample Questions
Q1) Global workforce mobility is enabled by all of the following except A) technological advancements.
B) globalization.
C) tight labour markets.
D) customer demands.
E) domestic needs.
Q2) ________ is a system meant to aide in the recognition of the learning adults acquire outside of formal Canadian education.
A) PLAR
B) CBDC
C) UAE
D) IABC
E) CPRS
Q3) What are the three international staffing policies discussed in the textbook?
A) Geocentric, ecocentric, and unicentric
B) Unicentric, polycentric, and biocentric
C) Polycentric, biocentric, and geocentric
D) Ethnocentric, unicentric, and multicentric
E) Ethnocentric, polycentric, and geocentric
Q4) Discuss steps that can be taken to assist in the repatriation process.
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