Employee Relations
Exam Materials
Course Introduction
Employee Relations explores the dynamic interactions between employers and employees within an organization, focusing on the development and maintenance of a positive, productive work environment. The course examines key concepts such as labor relations, conflict resolution, communication strategies, workplace policies, employee rights, and organizational culture. Through theoretical frameworks and real-world case studies, students will learn techniques for handling grievances, negotiating agreements, building trust, and ensuring compliance with employment laws. This course equips students with the essential skills needed to foster effective employee engagement, manage disputes, and contribute to a harmonious organizational climate.
Recommended Textbook
Supervision Concepts and Skill Building 8th Edition by Samuel Certo
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17 Chapters
1361 Verified Questions
1361 Flashcards
Source URL: https://quizplus.com/study-set/3052
Page 2
Chapter 1: Supervision: Tradition and Contemporary Trends
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60626
Sample Questions
Q1) Which of the following is a people-related activity?
A) Setting objectives for employees
B) Monitoring performance
C) Developing employees' skills
D) Proposing new tactics and strategies
Answer: C
Q2) Although settings and degrees of responsibility may differ,supervisors and other managers carry out the same types of functions.
A)True
B)False
Answer: True
Q3) You have been promoted to a supervisory position,for the first time ever.You will start the new position in six months.You are anxious about your new job.You should:
A) hand over all tasks to subordinates.
B) prepare for the job.
C) seek a better opportunity.
D) obtain and use power and authority.
Answer: B
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3
Chapter 2: Ensuring High Quality and Productivity
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60617
Sample Questions
Q1) Absenteeism is often the first step leading to low turnover.
A)True
B)False
Answer: False
Q2) Lack of motivation is often the problem underlying time lost to tardiness and absenteeism.
A)True
B)False
Answer: True
Q3) When work levels are low,the result is downtime.
A)True
B)False
Answer: True
Q4) Increasing output without increasing costs is likely to make employees:
A) reduce the time they spend in detour behavior.
B) unhappy that they are asked to work harder without additional pay.
C) reject the principles of job enlargement and job enrichment.
D) readily adopt the principles of job enlargement and job enrichment.
Answer: B
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Chapter 3: Groups, teams, and Powerful Meetings
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60616
Sample Questions
Q1) A team is defined as a small group whose members share goals,commitment,and accountability for results.
A)True
B)False
Answer: True
Q2) People belong to groups for different reasons,such as satisfying personal needs by joining a group.
A)True
B)False
Answer: True
Q3) When a team reaches the adjourning stage,it is normal for team members to feel a sense of loss as team members often find being part of a team to be rewarding.
A)True
B)False
Answer: True
Q4) Storming is ideally the first stage in the process of team development.
A)True
B)False
Answer: False
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Chapter 4: Corporate Social Responsibility, ethics, and Sustainability
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60615
Sample Questions
Q1) Which of the following is a disadvantage most closely associated with organizations whose employees are unethical?
A) Increase in social loafing
B) Decrease in bid rigging instances
C) Loss of qualified employees
D) Increase in groupthink
Q2) Corporate social responsibility is best defined as the:
A) degree to which employees adhere to the organization's written statement of its values and rules for ethical behavior.
B) managerial obligation to take action that protects and improves both the welfare of society as a whole and the interests of the organization.
C) ability to understand cultural differences which helps businesspeople to interpret behavior accordingly and act ethically.
D) set of customs, processes, laws, policies, and institutions that affect the way a company is directed or controlled.
Q3) Why is it especially challenging for one to adhere to high ethical standards when working with people from more than one culture?
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Page 6
Chapter 5: Managing Diversity
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60614
Sample Questions
Q1) An important first step for any supervisor is to know and acknowledge his/her own prejudices.
A)True
B)False
Q2) What are the goals of diversity training?
Q3) Hiring of only those people who appear to fit into the company's corporate culture:
A) can lead to a staff with similar backgrounds.
B) can reduce the potential for groupthink in the company.
C) will result in increased vitality.
D) will result in more creativity.
Q4) Older workers are more afraid of change than of discrimination.
A)True
B)False
Q5) Which of the following statements is true about prejudice?
A) It is a generalized, fixed image of others.
B) It is a group of standards for appropriate or acceptable behavior.
C) It is always easy to recognize.
D) It can be a subtle force.
Q6) Write a note on the Americans with Disabilities Act.
Page 7
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Chapter 6: Reaching Goals: Plans and Controls
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60613
Sample Questions
Q1) Give one example of each of the following: classroom policies,classroom procedures,and classroom rules.
Q2) An action plan is best defined as the plan:
A) for how to achieve an objective.
B) made as a back-up for the original plan.
C) that is specifically concerned with the formulation of budget.
D) for setting a mission statement.
Q3) A scheduling tool that most efficiently identifies the relationships among tasks as well as the amount of time each task will take is called a:
A) Gantt chart.
B) PERT.
C) planar map.
D) run chart.
Q4) Define the term "controlling".List the three different forms of controlling.
Q5) The objectives set for a department are rigid and do not need to be updated.
A)True
B)False
Q6) What are the essential characteristics of effective objectives?
Q7) Define planning and list the advantages of planning.
Page 8
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Chapter 7: Organizing and Authority
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60612
Sample Questions
Q1) Centralized organizations share a lot of authority.
A)True
B)False
Q2) Which of the following principles states that each employee should have only one supervisor?
A) Chain of command
B) Parity principle
C) Span of control
D) Unity of command
Q3) What are the steps involved in the process of organizing?
Q4) Which of the following principles states that authority flows from one level of management to the next,from the top of the organization to the bottom?
A) Chain of command
B) Parity principle
C) Unity of command
D) Span of control
Q5) Explain the parity principle.
Q6) Define the term,'organizing'.Why is it important?
Q7) Identify some of the causes behind the reluctance of supervisors to delegate.
Page 9
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Chapter 8: The Supervisor As Leader
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60611
Sample
Questions
Q1) The _____ theory of leadership suggests that the primary activities of a leader are to make desirable and achievable rewards available to organization members who attain organizational objectives and to clarify the kinds of behavior that must be performed to earn those rewards.
A) contingency
B) X and Y
C) life cycle
D) path-goal
Q2) _____ is based on the attitude that the leader is self-employed.
A) Traditional leadership
B) Transformational leadership
C) Entrepreneurial leadership
D) Servant leadership
Q3) At the opposite extreme from authoritarian leadership is democratic leadership.
A)True
B)False
Q4) List any three common leadership traits you admire most in a leader and define each trait.
Q5) What strategies can you adopt to improve your relations with your boss?
Q6) Identify the criteria for choosing a leadership style.
Page 10
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Chapter 9: Problem Solving, Decision Making, and Creativity
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60610
Sample Questions
Q1) Creative thinking requires time for quiet and rest.
A)True
B)False
Q2) The desire to achieve higher quality is a source of problems for a supervisor to solve creatively.
A)True
B)False
Q3) What is a decision tree and a decision-making software? Explain how they are used in making decisions.
Q4) Which of the following is a disadvantage of group decision?
A) Looks at problems from a narrow perspective
B) Contributes only a few ideas
C) Leads to reduced groupthink
D) Takes more time to reach decisions
Q5) Which of the following is a guideline for proper decision making in the workplace?
A) Consider the consequences of one's actions.
B) Respond slowly to make sure one is making the right decision.
C) Inform one's boss after reaching and announcing a major decision.
D) Always be rigid when one has made up one's mind.
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Chapter 10: Communication: Theory and Modern Media
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60625
Sample Questions
Q1) The communication process begins when the sender of a message:
A) decodes the message.
B) creates noise.
C) encodes the message.
D) gives feedback.
Q2) The way to overcome communication barriers resulting from prejudices is to be aware of the assumptions we make.
A)True
B)False
Q3) Misunderstandings are least likely to occur when:
A) a message is complicated.
B) technical jargon is used.
C) simple words are used.
D) a message is emotional.
Q4) Since rumors and gossip are a fact of life in the workplace,a supervisor's participation in it should be encouraged.
A)True
B)False
Q5) In the context of communication,what is noise? Give at least three examples.
Page 12
Q6) Distinguish between upward communication and downward communication.
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Chapter 11: Motivating Employees
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60624
Sample Questions
Q1) For long-term results,punishment is more effective than reinforcement.
A)True
B)False
Q2) Acceptance and praise are two ways security needs are met.
A)True
B)False
Q3) Job rotation involves moving employees from job to job to give them more variety.
A)True
B)False
Q4) According to Herzberg's two-factor theory,which of the following are hygiene factors?
A) Salary and benefits
B) Personal growth
C) Work itself
D) Opportunity for recognition
Q5) Money is important not only as a means to pay the bills but also as a signal of one's value to the organization.
A)True
B)False
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Chapter 12: Problem Employees: Counseling and Discipline
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60623
Sample Questions
Q1) Define counseling.What are the benefits of counseling?
Q2) Discipline works better when it is made a public affair.
A)True
B)False
Q3) Substance abuse is always a legal ground for firing an employee.
A)True
B)False
Q4) Directive counseling is an approach in which the supervisor primarily listens and encourages the employee to look for the source of the problem.
A)True
B)False
Q5) Humiliation only breeds resentment and may increase problem behavior in the future.
A)True
B)False
Q6) Suspensions are useful when the employee has been accused of something serious,such as stealing,and the supervisor needs time to investigate.
A)True
B)False
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Chapter 13: Managing Time and Stress
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60622
Sample Questions
Q1) Time management is a technique to overcome stress on a personal level.
A)True
B)False
Q2) The psychological changes in response to stress is known as the "fight-or-flight syndrome".
A)True
B)False
Q3) Stress-causing job factors include the company's policies,structures,physical conditions,and processes.
A)True
B)False
Q4) Which personality type would try to get more and more done in less and less time?
A) Type B personality
B) Type A personality
C) Type Y personality
D) Type X personality
Q5) One must fill up every hour of the day and week while making a "to do" list.
A)True
B)False
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Chapter 14: Managing Conflict and Change
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81 Verified Questions
81 Flashcards
Source URL: https://quizplus.com/quiz/60621
Sample Questions
Q1) Confronting and solving a problem leads to the assumption that the parties to the conflict have a win-lose conflict.
A)True
B)False
Q2) The ability to influence people to behave in a certain way is called:
A) conflict resolution.
B) power.
C) nepotism.
D) unethical leadership.
Q3) What are the sources of change and explain why employees and supervisors resist change?
Q4) In many situations,a supervisor wants to make a change but needs to ask higher-level management for authority to implement it.
A)True
B)False
Q5) One way to avoid contributing to interpersonal conflicts is to ensure that the work environment fosters differences of opinion.
A)True
B)False
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Chapter 15: Selecting Employees
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60620
Sample Questions
Q1) The Equal Employment Opportunity Commission investigates charges of discrimination and has the right to pursue a remedy in court or arrange for mediation.
A)True
B)False
Q2) In the context of interviewing a candidate,which of the following is true?
A) The interviewer should start off an interview by intimidating the candidates so that they give their best.
B) The interviewer should ideally include questions about the candidate's age, sex, race, and marital status for an inclusive analysis.
C) To prepare for an interview, the interviewer should review the job description and develop a realistic way to describe the job to the candidates.
D) The interviewer should arrange for a structured interview if he desires more flexibility and does not want to stick to a standard set of questions.
Q3) What are the possible steps that a supervisor can take to comply with the ADA?
Q4) A written job description typically mentions the desired skills in a candidate.
A)True
B)False
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Chapter 16: Providing Orientation and Training
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60619
Sample Questions
Q1) Which of the following is the main advantage of classroom training?
A) It typically brings about a two-way communication between the instructor and the trainee.
B) It allows trainees to directly practice what they are learning.
C) A large amount of information can be delivered to the trainees through the Internet.
D) A large quantity of information can be delivered to more than one trainee in a relatively short time.
Q2) The most basic way to evaluate training is to measure:
A) the theoretical knowledge of each trainee.
B) whether the problem addressed by the training is being resolved.
C) whether the employees are satisfied with the job.
D) the qualification of the trainer.
Q3) The first step in the coaching process involves the supervisor:
A) praising the employee.
B) observing the employee's performance.
C) reprimanding the employee.
D) describing the problem.
Q4) Compare and contrast on-the-job training with vestibule training.
Q5) How can supervisors evaluate the effectiveness of training?
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Chapter 17: Appraising Performance
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/60618
Sample Questions
Q1) The paired-comparison approach is appropriate when a supervisor needs to find one outstanding employee in a group.
A)True
B)False
Q2) During a performance appraisal,labeling people with certain characteristics is most likely to:
A) motivate employees.
B) increase the dedication of employees.
C) put employees on the defensive.
D) increase employee productivity.
Q3) In the work-standards approach,a supervisor tries to establish objective measures of performance.
A)True
B)False
Q4) The most effective way to overcome the bias resulting from the recency syndrome is to:
A) focus on the recent information.
B) keep records throughout the year.
C) use the employee's co-workers to do the rating.
D) use the essay appraisal method.
Page 19
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