Effective Communication in Business Final Exam Questions
Course Introduction
Effective Communication in Business explores the essential principles and practices required for clear and impactful professional interactions. This course examines verbal, nonverbal, and written communication strategies within various business contexts, emphasizing the importance of audience awareness, clarity, tone, and cultural sensitivity. Students develop practical skills in crafting persuasive business messages, delivering presentations, conducting meetings, and engaging in negotiations. Real-world scenarios and case studies are used to enhance understanding and application of communication concepts, preparing students to navigate and resolve challenges in todays dynamic business environment.
Recommended Textbook
Business Communication Polishing Your Professional Presence 1st Canadian Edition by Barbara
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Page 2
Chapter 1: Becoming a Successful Business Communicator
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Why is it important to be aware of the different types of barriers to communication? Answer: There are many barriers to communication and they can occur at any point in the communication process. The reason you should be familiar with them is not so that you can academically catalogue them as they occur or impress a colleague by pointing out what type of barrier resulted in a miscommunication. You should be aware of them so that you can anticipate and avoid them as much as possible, and deal with them appropriately when they do occur. In some situations this is more obvious than others. If, for example, you are communicating with someone who speaks another language, you will need an interpreter and should be very of and sensitive to communicating as clearly as possible. Other barriers may be less obvious, like using idiomatic expressions that can be misunderstood. Being aware of such expressions and avoiding them is a good idea. Also, paying attention to the body language you are using can help avoid sending mixed messages. If you say you're excited to be part of a new project team, but keep fidgeting during the meeting and looking at the clock, your body language is giving the opposite impression of your spoken words.
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Chapter 2: Managing the Communication Process:
Analyzing, Composing, Evaluating
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Sample Questions
Q1) Your boss asks you to create a proposal for an upcoming staff meeting and estimates that you should devote about 15 hours to writing it. Spending one or two hours each day writing ________.
A)is an inefficient way to work
B)will not allow you to complete the proposal on time
C)is less effective than spending the two full workdays before the meeting getting it done
D)allows you to have a fresh perspective each day and work more constructively
E)is more taxing and stressful than writing for an extended period
Answer: D
Q2) When choosing the delivery option of your message, ________.
A)all the methods have the same advantages
B)all the methods have pros and cons, so selection doesn't matter much
C)choosing the best medium for your message is challenging
D)new mediums are not appropriate for business communications
E)a blog should not be used to generate discussion
Answer: C
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Page 4
Chapter 3: Who Am I Understanding Interpersonal Communication Styles
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Sample Questions
Q1) Darius' colleague, Raff, asks him, "Would you mind looking over this memo before I send it out to the department?" Darius responds by saying, "Sure, you'd like me to read the memo so that it's free of spelling errors before you send it out?" Darius is ________.
A)restating or paraphrasing the content of the message to ensure that he understands it
B)restating or paraphrasing the content of Raff's message because Raff's message is not clear
C)restating or paraphrasing the message so that he can understand its intent
D)restating or paraphrasing the message to show Raff that he understands Raff's fear of embarrassing himself with a potentially incorrect memo
E)restating or paraphrasing Raff because imitating or mirroring him will make Raff feel more comfortable with Darius
Answer: C
Q2) Interpretation involves analyzing the meaning of what you hear, read, or see.
A)True
B)False
Answer: True
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Chapter 4: Who Are You Understanding Intercultural
Communication and Workplace Diversity
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Sample Questions
Q1) Which of the following is an example of ethnocentrism?
A)a Canadian who believes that all nations are, or should be, striving to be democracies
B)a Rwandan Hutu immigrant to Canada refusing to work with a Rwandan Tutsi colleague because of his ethnicity
C)an American's belief that all Canadians are well mannered and polite and that they apologize frequently
D)an Indonesian migrant giving Canadian children lessons in making batik
E)a German who loves to travel and learn about various ethnicities around the globe
Q2) Globally speaking, individualistic cultures are in the minority compared to collectivist cultures.
A)True
B)False
Q3) The Lewis model characterizes the tendencies of several cultures as linear-active, multi-active, and reactive. Discuss the advantages and disadvantages of attempting such wide-scale characterizations of cultures.
Q4) How is it different to work with an individual rather than a "member of a group"?
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Page 6
Chapter 5: What Are the Tools and What Are the Rules
Communication Technologies in the Workplace
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Q1) For a small group project, Grace wants to begin with an online brainstorming exercise in which she hopes to encourage a fluid, easy exchange of ideas using a platform that allows team members to contribute regardless of where there are or what device they are using. Her best choice is likely ________.
A)OneNote or a similar note-sharing application
B)instant messaging through Facebook
C)videoconferencing
D)VOIP
E)a webinar
Q2) Face-to-face communication is a richer communication medium than video conferencing.
A)True
B)False
Q3) Text messaging and email are both considered "push" technologies.
A)True
B)False
Q4) A network's firewall will always protect the privacy of your information.
A)True
B)False
Q5) Describe how you should prepare for and behave in a conference call.
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Chapter 6: How Can We Be Better, Together Collaboration and Productivity
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Sample Questions
Q1) Which of the following statements is TRUE?
A)A key element of peer coaching is to agree amongst each other to give and receive coaching.
B)To maintain objectivity, only a manager should assign a person to coach another.
C)When you are coaching somebody, use stories of your own experience to demonstrate empathy.
D)Refrain from asking questions if you are coaching somebody. Instead, listen carefully.
E)Peer coaching is a method for managers to distribute authority amongst team members.
Q2) ________ is a First Nations tradition that allows all members of a gathering to share equally.
A)The Talking Stick
B)A smudge stick
C)A smudge ceremony
D)A sweat
E)A sweetgrass bundle
Q3) Describe how to develop the "c factor" in a team.
Q4) Describe some best practices for receiving coaching.
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Chapter 7: Communicating Routine Messages and Building
Goodwill
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Sample Questions
Q1) Which of the following statements is NOT true?
A)An announcement email rarely requires a response.
B)An announcement email is usually a one-way, informational communication.
C)An announcement email should be organized so it is easy to skim.
D)An announcement email will go to a broad audience.
E)An announcement email will go to just one or two people.
Q2) You mention that those who complete five hours of testing will earn an Amazon.com gift certificate. This is an example of ________ benefit.
A)an internal
B)an external
C)a requester
D)an unexpected
E)an unethical
Q3) What is the biggest problem with this message?
A)It leads with details instead of the request.
B)It inappropriately uses indirect organization.
C)It fails to include its main idea at the beginning of the message.
D)It implies its request, leaving its message too ambiguous.
E)It is delivering bad news without the proper build-up.
Q4) Why is goodwill important in business?
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Chapter 8: Communicating Persuasive Messages
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Sample Questions
Q1) Being persuasive ________.
A)is rarely required in your daily life
B)involves understanding why your audience may resist your ideas
C)means tricking your audience into doing what you want
D)is unethical and in some situations may even be illegal
E)means being influenced by others to agree with their point of view or request
Q2) Dionne is presenting a proposal to a new client, so is unknown to her audience. Which of the following would be a way for Dionne to establish credibility with her audience?
A)being modest and not mentioning her education or expertise
B)maintaining a respectful distance from her audience before the presentation, so as not to violate the professional relationship with attempts at rapport
C)mentioning her professional relationship with an expert in the field
D)avoiding mention of authorities in the field so as not to undermine her own authority
E)presenting a highly subjective viewpoint
Q3) Maria says that you should always choose the communication medium preferred by your audience. Discuss this idea.
Q4) Discuss how persuasion is a process.
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Page 10
Chapter 9: Communicating Bad-News Messages
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Sample Questions
Q1) Sharing bad news via a text message ________.
A)is not appropriate under any circumstances
B)gives the impression that you put a lot of thought and care into your message
C)is an acceptable way to share significant bad news quickly
D)may be seen as evasive or impersonal
E)does not allow for immediate discussion of the news
Q2) Which of the following is NOT a way to "soften the blow" of bad news?
A)developing an effective buffer
B)positioning bad news ahead of good news
C)subordinating the bad news
D)using positive language
E)using neutral language
Q3) Before ________ a bad-news message, ________ the situation by asking yourself several questions that help you develop content and choose the best medium.
A)analyzing; evaluate
B)analyzing; compose
C)composing; evaluate
D)composing; analyze
E)evaluating; compose
Q4) Discuss whether or not an apology should be part of a bad-news message.
Page 11
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Chapter 10: Finding and Evaluating Business Information
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Sample Questions
Q1) Which of the following is an example of a primary source?
A)the website of an outsourcing service provider that you are considering
B)a Wikipedia article about the popularity of outsourcing
C)a journal article about the impact of outsourcing on a company's bottom line
D)a research report discussing the effects of outsourcing on the overall economy
E)a textbook chapter about the ethical implications of outsourcing
Q2) Observational research ________.
A)is usually done in a question-and-answer format
B)collects a structured set of information from a selected audience
C)offers advantages over self-reported data from surveys and interviews
D)requires that you depend upon memory, as you should not write down information during the observation
E)should never be recorded
Q3) Doing background research on your topic ________.
A)is not advised for business research
B)is only necessary for academic research
C)is vital, since you are required to include it in your final presentation
D)can help you structure your research
E)should not include information about your topic's history
Q4) Discuss being an ethical researcher in terms of evaluating your sources.
Page 12
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Chapter 11: Preparing Effective Business Reports and Persuasive Business Proposals
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Sample Questions
Q1) The first step in writing a report is to ________.
A)choose the best medium
B)identify the business question you are answering
C)focus the information you include in your report
D)determine what information the audience needs to know
E)provide general background information about your topic
Q2) If you acknowledge all your sources, no one will accuse you of plagiarism.
A)True
B)False
Q3) When composing his report, Emerson should ________.
A)focus in great detail on narrating what he did
B)be a subjective supporter of his recommendation
C)use the passive voice
D)craft elaborate, impressive sentences
E)show that he evaluated the issue with reasonable criteria
Q4) When writing grant proposals, it is a good idea to identify a funding agency that is a good match with the project you are trying to fund.
A)True
B)False
Page 13
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Chapter 12: Preparing and Delivering Business
Presentations
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Q1) A stand-alone presentation should not include an agenda slide.
A)True
B)False
Q2) How can your audience analysis help you motivate your audience to care?
Q3) According to the table for selecting the best medium, if you want to encourage your audience to listen and look carefully, which of the following would NOT be appropriate?
A)slides
B)podcasts
C)document cameras
D)handouts
E)flipcharts
Q4) In visual aid presentations, ________.
A)support material on the body of each slide develops and explains its headline
B)the speaker's words primarily provide backup and the slides carry the main story of the presentation
C)ideally much more space is devoted to various forms of illustration that focus the discussion
D)the slides are visually appealing and do not require oral explication
E)the slides must make "stand-alone sense"
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