Effective Business Presentations
Final Test Solutions
Course Introduction
Effective Business Presentations equips students with essential skills to craft and deliver compelling presentations in professional settings. The course covers techniques for structuring clear, persuasive messages, designing impactful visual aids, and employing effective verbal and nonverbal communication strategies. Students engage in practical exercises to refine their public speaking abilities, manage presentation anxiety, and tailor content to diverse audiences. By analyzing real-world business cases and giving multiple presentations, participants gain confidence and proficiency in conveying ideas, influencing stakeholders, and achieving communication objectives in various business environments.
Recommended Textbook
Business Communication Developing Leaders for a Networked World 1st Edition by Peter Cardon
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16 Chapters
1289 Verified Questions
1289 Flashcards
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Page 2
Chapter 1: Establishing Credibility
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54 Verified Questions
54 Flashcards
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Sample Questions
Q1) A strong predictor of cheating in the workplace is cheating in school.
A)True
B)False
Answer: True
Q2) Competence can be developed through real-world business experiences.
A)True
B)False
Answer: True
Q3) Tess is the general manager of Choc-a-block, an international sweet manufacturing company.She wishes to give one of her managers the "Employee of the Year" award and one of her teams the "Stars of the Year" award.Which of the following teams should she choose for the "Stars of the Year" award if she is looking for one that operates in a high-trust environment?
A)Team A, whose members are highly efficient and easy to motivate
B)Team B, whose members tend to assume the worst of each other
C)Team C, whose members rarely give each other the benefit of the doubt
D)Team D, whose members have poor communication styles
E)Team E, whose members are often disinclined to help each other
Answer: A
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Page 3
Chapter 2: Interpersonal Communication and Emotional Intelligence
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79 Verified Questions
79 Flashcards
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Sample Questions
Q1) People low in self-management should practice self-talk to improve.
A)True
B)False
Answer: True
Q2) Events that cause strong emotional reactions are called _____.
A)triggers
B)stressors
C)thrillers
D)distracters
E)exciters
Answer: A
Q3) Which of the following domains of emotional intelligence best describes the "ability to accurately pick up on emotions in other people and understand what is really going on with them"?
A)Empathy
B)Relationship management
C)Self-management
D)Self-awareness
E)Positive affect
Answer: A
Page 4
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Chapter 3: Team Communication and Difficult
Conversations
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Leading questions are perceived as dishonest or manipulative. A)True
B)False
Answer: True
Q2) High self-awareness is crucial for handling difficult conversations successfully. A)True
B)False
Answer: True
Q3) In what way can giving advice become a barrier to effective listening?
Answer: In leadership roles, your job is often to tell others what to do and how to do it. Also, many of your bosses and colleagues will give you advice. Giving advice to others in a competitive work environment is inevitable and often desirable. However, during conversations, premature or heavy-handed advice can abruptly end dialogue and result in resistance. When you provide advice too soon, you give the impression of wanting to end the conversation. When you provide excessive advice, you challenge the autonomy and decision making of others and make them feel micromanaged.
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5
Chapter 4: Global Communication and Diversity
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90 Flashcards
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Sample Questions
Q1) In low gender egalitarianism cultures:
A)equal professional opportunities are provided to men and women.
B)men and women have the same communication and management styles.
C)protocol that draws attention to gender is avoided.
D)men and women are expected to occupy different roles in society.
E)men have fewer leadership opportunities than women.
Q2) In high future-oriented societies, organizations:
A)frequently rely on short-term rewards and incentives.
B)use inflexible and firm language.
C)create long-term strategies and business plans.
D)focus on extrinsic motivation.
E)prioritize proven and routine approaches to problems.
Q3) Low-performance societies prioritize measurable goals and objectives in meetings and communications.
A)True
B)False
Q4) In future-oriented societies, organizations use short-term strategies and plans to guide their long-term business activities.
A)True
B)False
Page 6
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Chapter 5: Creating Effective Business Messages
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78 Verified Questions
78 Flashcards
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Sample Questions
Q1) Which of the following is most likely to contribute toward lowering a person's credibility?
A)Slanting facts
B)Using strong analogies
C)Taking up projects of higher responsibility
D)Refusing to exaggerate facts
E)Using other-oriented approach
Q2) Analyzing the business problem typically involves:
A)making assumptions about audience constraints.
B)deducing conclusions from facts.
C)ignoring audience priorities.
D)exaggerating the problem.
E)being flexible and not taking positions.
Q3) Meta messages are encoded and decoded as a combination of content, tone, and other signals.
A)True
B)False
Q4) Readers judge a business message partially by its tone.
A)True
B)False
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Chapter 6: Improving Readability With Style and Design
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80 Flashcards
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Sample Questions
Q1) Which of the following guidelines should be followed by business writers for improving the ease of reading for their readers?
A)They should avoid very long paragraphs.
B)They should avoid using parallel language.
C)They should avoid using action verbs.
D)They should avoid using active voice.
E)They should avoid using the other-oriented tone.
Q2) List the various components of the reviewing stage that are involved in the process of developing a business document.
Q3) In the context of business messages, conciseness implies:
A)removing relevant information.
B)omitting needless words.
C)omitting the other-oriented tone.
D)removing the active voice.
E)removing the action verbs.
Q4) Documents with too much text and not enough white look daunting or cluttered.
A)True
B)False
Q5) Why is it necessary to ensure that business messages are accurate?
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Chapter 7: Email and Other Traditional Tools for Business Communication
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) Email communication is typically considered fairly casual.
A)True
B)False
Q2) Avoiding emotion entirely, even for task-based messages, is nearly impossible.
A)True
B)False
Q3) Which of the following statements best describes a company's views on its employees engaging in social media?
A)Companies are aware that they can control and restrict employees from engaging in social media.
B)Companies understand that employees use social media for the sole purpose of self-expression.
C)Companies understand that employees use social media for the sole purpose of improving the company's business.
D)Companies respect the rights of its employees to use blogs and other social media tools for both personal and professional use.
E)Companies view social media as having a negative effect on employee productivity and consider it a distraction.
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Chapter 8: Social Media for Business Communication
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Sample Questions
Q1) Appreciation messages should focus exclusively on the recipient.
A)True
B)False
Q2) What are announcements?
Q3) When making a request:
A)avoid providing rationale for the request.
B)do not specify the message in the subject line.
C)display authority and give a formal order.
D)use an other-oriented tone.
E)avoid using a positive tone.
Q4) In the context of the components of expectations, what does it mean to discuss coordination?
A)Encouraging employees to engage in networked communication to solve problems
B)Providing training to employees to increase their competencies
C)Developing a code of conduct for the employees
D)Providing guidelines for how employees should communicate and cooperate with one another
E)Identifying a potential crisis and developing a strategy for avoiding it
Q5) Describe the importance of setting expectations.
Q6) Describe the three central components to setting expectations.
Page 10
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Chapter 9: Routine Business Messages
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Sample Questions
Q1) Which of the following is a result of making your statements tangible in persuasive messages?
A)It allows your readers to sense the impact on a personal level.
B)It lets the I-voice take center stage over the you-voice.
C)It focuses on your company and deemphasizes benefits to your customer.
D)It is just a stylistic choice and has no outcomes of its own.
E)It adds to the excitement of the message.
Q2) _____ is a principle of influence based on returning favors.
A)Reciprocation
B)Liking
C)Retaliation
D)Consistency
E)Transparency
Q3) What is the aim of persuasion?
A)To develop a plan of action to deal with a crisis
B)To increase your credibility in the eyes of your audience
C)To help your audience identify with and find merit in your positions
D)To express sympathy for a loss suffered by your audience
E)To express gratitude toward your audience
Q4) Describe a strategy which can be used to personalize persuasive messages.
Page 11
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Chapter 10: Persuasive Messages
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Sample Questions
Q1) Which of the following best allows the effective delivery of negative performance reviews?
A)Using an accusatory or confrontational tone
B)Adopting a team-centered orientation
C)Focusing on attitudes and intentions rather than actions and results
D)Pointing out mistakes rather than problem solving
E)Sugarcoating the bad news
Q2) Which of the following questions should you consider while reviewing your bad-news message to evaluate the "impacts" aspect of the FAIR test?
A)Are my motives clear, or will others perceive that I have a hidden agenda?
B)Is my perspective of the facts influenced by defensiveness, favoritism, or some other bias?
C)Have I stated the message in a way that recognizes the inherent worth of others?
D)Am I doing what I can to provide opportunities "as appropriate" to the bad-news recipients?
E)Is the rationale for this bad news based on sound facts and conclusions?
Q3) Why is accepting negative feedback important for employees? What should be done by employees to accept and respond to it effectively?
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Page 12
Chapter 11: Bad-News Messages
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Sample Questions
Q1) What is the advantage of publicizing the good deeds that the company does for stakeholders?
Q2) In an accident crisis, stakeholders hold companies responsible but understand that what happened was not intentional and was difficult to foresee.
A)True
B)False
Q3) Which of the following is a primary goal of public relations (PR)?
A)To shrink mass advertising options
B)To increase the fragmentation of media landscape
C)To highlight the importance of consumer reviews
D)To improve corporate reputation or credibility
E)To reduce reliance on social media for information
Q4) Why should a company apologize in a preventable crisis?
Q5) In the post-trust era (PTE), credible relationships are critical for creating effective PR messages.
A)True
B)False
Q6) What are the disadvantages of using social media for PR?
Q7) What is the importance of credible relationships in creating PR messages?
Page 13
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Chapter 12: Research and Business Proposals and Planning for
Business Reports
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) High-low charts allow you to show who various personnel report to in an organization.
A)True
B)False
Q2) What are the criteria for evaluating data quality of secondary research sources?
Q3) Which of the following is of the least importance when analyzing data?
A)Understanding statistical and quantitative analysis
B)Understanding database design
C)Using statistical software over spreadsheet software
D)Analyzing data with colleagues in a group
E)Focusing on issues that are tangential to key research problems
Q4) Biases are tendencies to see issues from particular perspectives.
A)True
B)False
Q5) It is possible to tailor primary research to suit specific business problems. A)True
B)False
Q6) Discuss any two important secondary research sources.
Page 14
Q7) Describe the various guidelines that should be followed for effective formatting of tables.
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Page 15
Chapter 13: Completing Business Proposals and Business Reports
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100 Flashcards
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Sample Questions
Q1) Which of the following statements illustrates how report writing has changed over the years?
A)Over the years, reports have become more minimal with regard to aesthetic standards.
B)In the past, reports were required to have both style and substance in the same document, but now substance and trends are given more importance over content.
C)Reports were longer in the past but are much smaller and compact nowadays.
D)In the past, reports were not meant to be accessible to many different clients from laypersons or politicians unlike at the present time.
E)There was a much higher level of competition among report writers in the past.
Q2) Explain the importance of positivity and objectivity in creating reports.
Q3) What does the table of contents in a report contain?
A)Brochures, references, résumés, and biographies
B)A title, names of those who wrote and/or are submitting the report, and a date
C)All first-level headings and sometimes all second-level headings
D)Key findings, conclusions, and recommendations
E)A clear statement of the central business problem
Q4) What is the function of a problem statement in a report?
Q5) List the key features that have to be included for a complete report.
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Chapter 14: Planning Presentations
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Taking the help of public relations is not recommended while developing high-stakes presentations.
A)True
B)False
Q2) Of the different communicator styles, _____ are often emotionally connected to precise language; well-designed and conceptualized charts, models, and other figures; and the ability to handle tough questions.
A)sensers
B)thinkers
C)intuitors
D)accommodators
E)feelers
Q3) Of the different communicator styles, _____ will connect to you on an emotional level with your use of "we" language and other relationship-centered terms.
A)sensors
B)thinkers
C)intuitors
D)accommodators
E)feelers
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Page 17
Chapter 15: Delivering Presentations
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Sample Questions
Q1) Nathaniel recently joined Anderson Enterprises, a multinational firm.He is confused about what to wear for a very formal business meeting where he will have to make a presentation to important clients.Which of the following should Nathaniel wear?
A)Nathaniel should wear a button-down collar shirt without a tie.
B)Nathaniel should wear a conservative business suit with a dress shirt and a necktie.
C)Nathaniel should wear chinos with a button-down collar shirt.
D)Nathaniel should wear a sports coat or blazer.
E)Nathaniel should wear a polo-type shirt with khakis.
Q2) Business casual dress is intended to project:
A)a comfortable, relaxed feel while maintaining a high standard of professionalism.
B)executive presence and seriousness.
C)a strong sense of authority and inaccessibility.
D)creativity and a strong sense of individuality.
E)an image of importance, power, and rigidity.
Q3) What is the SOFTEN model of nonverbal communication in presentations?
Q4) What message does your workplace attire project?
Q5) How do good speakers interact with the audience?
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Page 18
Chapter 16: Employment Communications
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Sample Questions
Q1) Which of the following is guideline for writing an effective résumé?
A)Provide details about your personal life.
B)Demonstrate humility by deemphasizing your accomplishments.
C)Use buzzwords and jargon to appear knowledgeable.
D)Position your most important contributions first.
E)Avoid using layouts with a lot of white space.
Q2) When leaving an organization, you should inform your supervisor that you are leaving, preferably in person.
A)True
B)False
Q3) Career summaries focus on the needs of _____.
A)job seekers
B)employees
C)job incumbents
D)interviewees
E)employers
Q4) Providing a list of personal references is a part of most job applications.
A)True
B)False
Q5) As a job seeker, how should you analyze the needs of your potential employers?
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