E-Business and E-Commerce Study Guide Questions
Course Introduction
This course explores the fundamental concepts, technologies, and strategies underpinning e-business and e-commerce in todays digital economy. Students examine the evolution and models of e-commerce, including B2B, B2C, and emerging trends such as mobile commerce and social commerce. Topics covered include online business planning, digital marketing, website development, payment systems, cybersecurity, legal and ethical issues, and the integration of e-commerce platforms with traditional business processes. Through case studies and real-world applications, students gain practical insights into how organizations use electronic means to achieve business objectives and enhance customer experiences.
Recommended Textbook
Business Driven Information Systems 2nd Edition by Paige Baltzan
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12 Chapters
877 Verified Questions
877 Flashcards
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Chapter 1: Competing in the Information Age
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Sample Questions
Q1) Which of the following provides an example of taking data and turning it into information?
A) Who is customer number 12345XX?
B) What is product number 12345XX?
C) What customer number is Bob Smith?
D) What is my worst-selling product?
Answer: D
Q2) Amazon.com uses a customer profiling system whenever a customer visits its website.Using this system,Amazon can offer products tailored to that particular customer's profile and buying pattern.What is Amazon using to achieve this competitive advantage?
A) Rivalry.
B) Buyer power.
C) Product differentiation.
D) Substitute product.
Answer: C
Q3) Compare Porter's three generic strategies.
Answer: Not Answer
Q4) Demonstrate how a company can add value by using Porter's value chain analysis.
Answer: Not Answer
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Chapter 2: Connectivity
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Sample Questions
Q1) Disruptive technology is a new way of doing things that initially does meet the needs of existing customers.
A)True
B)False
Answer: False
Q2) What is software whose source code is available free for any third party to review and modify?
A) Free source
B) Open source
C) Code source
D) Network source
Answer: B
Q3) Identify the challenges of a connected world.
Answer: Not Answer
Q4) Explain how Business 2.0 is helping communities network and collaborate.
Answer: Not Answer
Q5) _____________ offer many advantages for business including sharing resources,providing opportunities and reducing travel.
Answer: Networks
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Chapter 3: E-Business Mobile Business
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Sample Questions
Q1) A great GIS example,Google earth,combines satellite imagery,geographic data and Google's search capabilities to create a virtual globe that users can download to a computer or mobile device.
A)True
B)False Answer: True
Q2) Mobile and wireless networks are identical and the terms can be used synonymously.
A)True
B)False Answer: False
Q3) Susan teaches many individuals and business professionals how,why and the benefits and challenges to using social media.Of the five e-business challenges,which of the following is the most crucial challenge to consider before engaging in social media?
A) Adhering to taxation rules
B) Ensuring consumer protection
C) Identifying limited market segments
D) Managing consumer relationships
Answer: B
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Page 5
Chapter 4: Decisions-Processes
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Sample Questions
Q1) What is the primary goal of using As-Is and To-Be process models?
A) To determine employee specific errors
B) To determine measurement metrics
C) To determine the best way to solve a problem
D) To determine what the problem is and then how to solve the problem
Q2) What is drill-down capability?
A) Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information
B) The ability to look at information from different perspectives
C) Enables users to get details,and details of details,of information
D) Finds the inputs necessary to achieve a goal such as a desired level of output
Q3) The structure of a typical organisation is similar to a pyramid,with different levels that require one consistent type of information to assist with all managerial decision making.
A)True
B)False
Q4) Define critical success factors (CSFs)and key performance indicators (KPIs),and explain how managers use them to measure the success of MIS projects.
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Page 6
Chapter 5: Technical Fundamentals
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Sample Questions
Q1) Describe TCP/IP along with its primary purpose.
Q2) What organises information on a hard disk in the most efficient way?
A) Text protect
B) Disk optimisation
C) File recovery
D) Cash proof
Q3) What is network topology?
A) Occurs when the sending computer divides a message into a number of efficiently sized units called packets,each of which contains the address of the destination computer
B) An intelligent connecting device that examines each packet of data it receives and then decides which way to send it onwards towards its destination
C) Refers to the geometric arrangement of the actual physical organisation of the computers and other network devices in a network
D) A model for applications in which the bulk of the back-end processing,such as performing a physical search of a database,takes place on a server,while the front-end processing,which involves communicating with the users,is handled by the clients
Q4) ___________ is the number of billions of CPU cycles per second.
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Page 7
Chapter 6: Systems Development Project Management
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Sample Questions
Q1) Which of the following is not a technique for choosing strategic projects?
A) Categorise projects
B) Perform a financial analysis
C) Focus on organisational goals
D) Develop a project plan
Q2) What are project objectives?
A) Quantifiable criteria that must be met for the project to be considered a success
B) Products,services,or processes that are not specifically a part of the project
C) Any measurable,tangible,verifiable outcome,result or item that is produced to complete a project or part of a project
D) Defines the work that must be completed to deliver a product with the specified features and functions
Q3) Preventing liabilities is a business-related consequence of failed software.
A)True
B)False
Q4) Explain project management and the role the triple constraints play when managing a project.
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Chapter 7: Managing Enterprise Architecture
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Sample Questions
Q1) The three primary areas of support provided by information infrastructure are backup and recovery,disaster recovery plan,and the business continuity plan.
A)True B)False
Q2) The ability to get a system up and running in the event of a system crash or failure that includes restoring the company information is called a backup.
A)True B)False
Q3) The three components of a sustainable enterprise architecture include grid computing,__________ computing and virtualised computing.
Q4) A smart grid delivers electricity using two-way digital technology and is meant to solve the problem of outdated electrical grids.
A)True B)False
Q5) High availability occurs when a system is continuously operational at all times. A)True B)False
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Chapter 8: Databases-Business Intelligence
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Sample Questions
Q1) The primary purpose of a data warehouse is to ____________.
A) Combine strategic information
B) Organise departments
C) Interface between the computer and employees
D) All the answers are correct
Q2) Zappos is an online shoe retailer that built its data-driven website catering to a specific niche market-consumers who were tired of finding that their most-desired items were always out of stock at traditional retailers.
A)True
B)False
Q3) A data driven _________ is an interactive website kept constantly updated and relevant to the needs of its customers using a database.
Q4) Which of the following is not an example of an advantage to using the web to access organisational databases?
A) Web browsers are much easier to use than a computer-based database
B) The web interface requires few or no changes to the database model
C) It is cleaner and virus-free
D) It costs less
Q5) Explain ETL and the role of a data mart in business.
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Chapter 9: Supply Chain Management and Customer Relationship Management
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Sample Questions
Q1) A _________ system is a current or existing system that becomes the base for upgrading or integrating with a new system.
Q2) Where would you find the customers' customer in a typical supply chain?
A) Upstream
B) Downstream
C) In the middle
D) Not in the supply chain
Q3) What can analytical CRM modelling tools discover?
A) Identify opportunities for expanding customer relationships
B) Identify opportunities for cross-selling
C) Identify opportunities for up-selling
D) All of the answers are correct
Q4) RFM stands for regency,frequency and monetary.
A)True
B)False
Q5) 'Why did sales not meet forecasts?' is an example of _________ technologies in CRM.
Q6) The customers' customer is upstream in the supply chain.
A)True
B)False Page 11
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Chapter 10: Enterprise Resource Planning Collaboration Systems
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Sample Questions
Q1) Collaborative webpages that allow users to edit documents,share ideas or monitor the status of a project are known as:
A) Wikis
B) Business wikis
C) File storage and sharing applications
D) Knowledge management systems
Q2) All of the following are advantages of groupware systems except:
A) Facilitating communication (faster,easier,clearer,more persuasive)
B) Enabling telecommuniting
C) Increasing travel costs
D) Facilitating group problem solving
Q3) The challenge inherent in ____________________ is figuring out how to recognise,generate,share and manage the knowledge that resides in people's heads.
A) Tacit knowledge
B) Knowledge management
C) Explicit knowledge
D) Shadowing
Q4) _________ and materials management is one of the three most common core ERP components.
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Chapter 11: Ethics, Privacy-Information Security
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Sample Questions
Q1) Insiders are illegitimate users who purposely or accidentally misuse their access to the environment to do business.
A)True
B)False
Q2) Which of the following refers to a period of time when a system is unavailable?
A) Downtime
B) MIS down
C) Direct data loss
D) Downtown
Q3) ____________ concerns the interest of a person to protect their life from unwanted intrusion and public scrutiny.
Q4) Which of the following clauses is typically contained in an acceptable use policy?
A) A non-repudiation clause
B) A repudiation clause
C) A confidentiality clause
D) An employee use clause
Q5) Intellectual property is ________________ creative work that is embodied in physical form and includes copyrights,trademarks and patents.
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Chapter 12: Future Trends
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Sample Questions
Q1) Internet-based operations require sophisticated knowledge workers and,thus,people with the right technical skills are likely to be heavily recruited over the next _____years.
Q2) Organisations carefully watch trends for reasons including:
A) A solid foundation of awareness about trends can provide an organisation with the confidence to take risks
B) Seeing what is coming before others can give an organisation the lead time it requires to establish a foothold in the new market
C) Analysing the details within a trend can help separate truly significant developments from rapidly appearing and disappearing fads
D) All of the answers are correct
Q3) Which of the following is not one of the top reasons organisations should study trends?
A) Generate current revenue
B) Gain confidence
C) Generate ideas
D) Beat the competition
Q4) Medical knowledge is _________ every eight years.
Q5) The world's population is expected to double over the next ___________ years.
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