Document Design and Production
Textbook Exam Questions
Course Introduction
Document Design and Production introduces students to the principles and practices involved in creating professional, effective documents across both print and digital platforms. The course covers topics such as audience analysis, information organization, visual hierarchy, typography, color theory, and layout design. Students gain hands-on experience using industry-standard software to create a variety of documents, such as reports, brochures, manuals, and digital publications. Emphasis is placed on integrating visual and textual elements to enhance readability, clarity, and visual appeal while addressing accessibility standards and practical production processes.
Recommended Textbook
Practical Strategies for Technical Communication 2nd Edition by Mike Markel
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Chapter 1: Introduction to Technical Communication
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Q1) When you are answering questions from the audience, it is more important to appear authoritative than to appear polite.
A)True
B)False
Answer: False
Q2) Chapter 15 discusses four aspects of the speaking situation that you should take into account when planning the graphics you'll use in an oral presentation. One is the length of the presentation. What are the other three aspects?
A) audience aptitude and experience
B) size and layout of the room
C) equipment
D) formality of the presentation
E) color schemes
Answer: A, B, C
Q3) Inexperienced speakers encounter problems with five aspects of vocalizing. One aspect is volume. Name two other aspects of vocalizing that can be a source of problems.
Answer: The other four aspects are speed, pitch, articulation, and nonfluencies.
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Chapter 1: Introduction to Technical Communication
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Sample Questions
Q1) When creating a technical document, you often have to make compromises. Which of these is an example of a compromise related to technical communication?
A) Your boss tells you to create the document in English and Spanish, so you do.
B) You would prefer to create separate instruction sheets in English and Spanish, but you create one sheet giving instructions in both languages to save on printing costs.
C) Your audience is not made up of technical experts, so you use common words in place of technical vocabulary.
D) You place paper copies of your document in the boxes carrying your products, and you post electronic copies online.
Answer: B
Q2) As used in Chapter 1, what does correctness mean?
Answer: Correctness refers to a document's adherence to conventions of grammar, punctuation, spelling, mechanics, and usage.
Q3) Social-media posts such as tweets can be examples of technical documents.
A)True
B)False
Answer: True
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Chapter 2: Understanding Ethical and Legal Obligations
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Q1) Whistle-blowing is defined as talking to your direct supervisor about an issue at your company that worries you.
A)True
B)False
Answer: False
Q2) You are writing the second edition of a user manual to be included with software sold to the general public. You want to reuse a portion of the introductory materials from the first edition but cannot determine who wrote that section or what the contractual conditions were. You know that your company has customarily required that freelance writers sign work-made-for-hire agreements. What should you do?
A) Rewrite the introductory materials yourself.
B) State in a footnote that the excerpt was written under a work-made-for-hire agreement.
C) Register the work with the appropriate government agency.
D) Include a disclaimer when you insert the materials from the first edition.
Answer: A
Q3) What term is used to describe the act of publishing a document you have already published elsewhere?
Answer: Self-plagiarism
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Page 5
Chapter 3: Writing Collaboratively
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Q1) Chapter 3 offers several suggestions for conducting efficient meetings. Which of these is NOT a suggestion from the chapter?
A) Be aware of group members' body language and nonverbal communication.
B) Have one team member write down the decisions made at each meeting.
C) Avoid a formal schedule and make sure each team member gets to say whatever is on his or her mind.
D) Summarize the major decisions and assign tasks to finish before the next meeting.
Answer: C
Q2) What is an advantage of collaboratively creating a document in a shared document workspace rather than via email?
A) A shared document workspace will create an archive of all the changes made by all team members.
B) A shared document workspace ensures that only one person can read a document at a time.
C) A shared document workspace will create backup files once per day.
D) A shared document workspace ensures that only one format of a file will be available. Answer: A
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Chapter 4: Analyzing Your Audience and Purpose
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Q1) Chapter 4 suggests that, in addition to educational background, you should consider five other individual characteristics of readers. What is one other individual characteristic listed in the chapter?
Q2) how do public agencies use social-media data?
Q3) Social-media searches can provide an organization with significant information about members of their target audiences.
A)True
B)False
Q4) Chapter 4 suggests that you consider five other individual characteristics of readers in addition to education. Which two of the following characteristics does the chapter suggest you consider?
A) the reader's professional experience
B) the reader's gender
C) the reader's temperament
D) the reader's job responsibility
E) None of the above responses are correct.
Q5) Why are graphics especially useful when communicating with people from other cultures?
Q6) Chapter 4 describes three categories of audience. What are they?
Page 7
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Chapter 5: Researching Your Subject
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Q1) Chapter 5 advises researchers to look for information that is current. List two other characteristics of reliable information, according to the chapter.
Q2) It is relatively easy to design field research to measure what you are interested in, but it is difficult to conduct field research.
A)True
B)False
Q3) Chapter 5 advises researchers to look for information that is current. What are two other characteristics that the chapter says information from research should have?
A) lack of bias
B) well-known author
C) attractive design
D) comprehensiveness
Q4) A periodical index contains lists of journal and magazine articles classified according to title, subject, and author.
A)True
B)False
Q5) What is the difference between secondary research and primary research?
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Chapter 6: Writing for Your Readers
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Q1) Which of the changes listed below would make the following paragraph more coherent?
As an undergraduate student, you can satisfy the university writing requirement and meet an important graduation requirement by scoring a 4 or 5 on either of the Advanced Placement English exams (Language & Composition or Literature & Composition). You can also meet this requirement by receiving transfer credit for an approved college-level writing or writing-intensive course you have taken elsewhere and in which you have received a grade of B or higher. Finally, you can meet this requirement by taking and receiving a passing grade in a writing course at this university. The following two courses, for example, are dedicated primarily to the development of writing skills and can be used to meet the writing requirement: English 205 (Technical Communication) or English 200 (Rhetoric and Writing). If you have any further questions, please call Professor Lee Klein, Director of Writing Programs, in the Department of English at (518) 555-8122.
A) Insert transitional words and phrases.
B) Turn the paragraph into a list.
C) Begin with a topic sentence.
D) Use demonstrative pronouns.
Q2) What is the phrase "Special Restricted Incoming Materials Storage Area" an example of?
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Chapter 7: Designing Print and Online Documents
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Q1) Which design principle states that the human eye is drawn to-and the brain interprets-differences in appearance between two items?
Q2) You are working on a brochure about your business. The type for the body text will be black and that for the section headings will be blue. What document-design principles are you implementing with these color choices?
A) proximity and alignment
B) alignment and repetition
C) contrast and alignment
D) contrast and repetition
Q3) You are writing a report using a template provided by your supervisor. If you increase the margins around your pages by 30 percent and do not change anything else, which aspect of the overall design will change the most?
A) proximity
B) alignment
C) contrast
D) repetition
Q4) In typography, what is leading?
Q5) margins serve four main purposes within a document. Identify two.
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Chapter 8: Creating Graphics
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Q1) Which of the following is structured to emphasize the person or group with responsibility for certain tasks?
A) deployment flowchart
B) deployment organization chart
C) logic tree
D) diagram
Q2) A writing team has the six-month sales figures for its company's 14 sales representatives. Because managers must make comparative analyses, the graphic presenting these data must group representatives by region, as well as show each representative's monthly sales total. Which is the best graphic for displaying this information?
A) table
B) logic tree
C) organization chart
D) bar graph
Q3) Saving space is not an ideal reason for cropping a photo to be used in a technical document. What is a better reason?
Q4) Chapter 8 offers six principles for using color in graphics. One is to use contrast effectively. Name two others mentioned in the chapter.
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Chapter 9: Writing Correspondence
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Q1) What does the notation cc stand for in a letter, memo, or email?
Q2) You are writing a research paper on the hydrological impacts of hydraulic fracturing, or fracking, on groundwater in your state. In your research, you have found that a professor at a university in another state, Dr. Thomas Henry Wright, has conducted similar research. You decide to write an inquiry letter to ask him some questions. Which salutation is most appropriate for your letter?
A) Dear Tom:
B) Dear Thomas Henry Wright:
C) Dear Dr. Wright:
D) Dear Professor:
Q3) Your company intends to open a new office on the other side of the country. The goal is to expand the company's operations and move into some new and more exclusive markets. This is a major step for the company, and you want your shareholders to be impressed. Which type of correspondence should you use to communicate with your shareholders?
A) memo
B) letter
C) email
D) microblog post
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Page 12
Chapter 10: Writing Job-Application Materials
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Q1) Which of these is NOT a means of looking for a job that Chapter 10 discusses?
A) the website of a company you are interested in
B) a professional placement bureau
C) a newspaper's ads
D) your personal network
Q2) In terms of how they are organized, what are the two major types of résumés discussed in the chapter?
Q3) Why is it important to include keywords in your LinkedIn profile?
Q4) What are the two major types of résumés discussed in the chapter?
A) descriptive résumé
B) skills résumé
C) narrative résumé
D) chronological résumé
E) developmental résumé
Q5) It is safe to assume that former employers in your recent past will serve as references for you.
A)True
B)False
Q6) When should you use enclosure notation on a job-application letter?
Q7) What are the four parts of the body of a job-application letter?
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Chapter 11: Writing Proposals
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Q1) In which situation might you present your proposal as a memo?
A) when your proposal is lengthy-more than 10 pages
B) when your audience is external
C) when your audience is internal
D) None of the responses are correct.
Q2) Which of these types of proposals is NOT discussed in Chapter 11?
A) solicited external proposals
B) unsolicited external proposals
C) unsolicited internal proposals
D) None of the responses are correct.
Q3) what must you demonstrate to show that your organization can complete the work described in a proposal?
A) efficiency
B) qualifications and experience
C) program information
D) certification and authorization
Q4) the summary might be the only part of a proposal readers study in their initial review of the document.
A)True
B)False
Page 14
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Chapter 12: Writing Informational Reports
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Q1) Which of these adjectives best describes a good directive?
A) persuasive
B) extensive
C) informational
D) formal
Q2) How can you ensure that readers can easily find any appendixes you create for a report?
Q3) what is the common goal of all informational reports?
Q4) Which of these is NOT an important question to answer when writing an incident report?
A) What happened?
B) Whose camera recorded the incident?
C) Why did the incident happen?
D) What should be done in response to this incident?
Q5) What course of action should you take if you find that you will not be able to meet your original deadline for delivery of a report?
Q6) It is not appropriate to add appendixes to informational reports.
A)True
B)False
Q7) what does an incident report describe?
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Chapter 13: Writing Recommendation Reports
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Q1) According to Chapter 13, the conclusions section of a typical recommendation report provides a summary of the report.
A)True
B)False
Q2) If your report presents multiple recommendations, how should you consider presenting them?
Q3) The back matter of a recommendation report serves two primary purposes. Identify one.
Q4) You should always avoid recommending a course of action that is inconsistent with the conclusions you derived.
A)True
B)False
Q5) According to Chapter 13, a report does not need a letter of transmittal if the writer and the reader work in the same organization.
A)True
B)False
Q6) A feasibility report is an argument that answers three kinds of questions. One kind is questions of possibility. What is one other kind of question?
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Chapter 14: Writing Definitions, Descriptions, and Instructions
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Q1) H&G Garden Supplies is revising its instruction booklet for assembling and installing its redwood garden arbor. The set contains two 6-foot trellises, two planter boxes, and a pair of adjustable arches. Which of the following should you NOT include in the back matter of the instruction booklet?
A) a troubleshooting guide
B) instructions on how to order replacement parts
C) warranty information
D) safety information
Q2) A set of instructions is a type of definition.
A)True
B)False
Q3) Step-by-step instructions should be written in the imperative mood.
A)True
B)False
Q4) Descriptions are rarely incorporated into longer documents; instead, they usually appear as separate documents.
A)True
B)False
Q5) What is the function of a conventions section?
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