Diversity and Inclusion in the Workplace Final Exam Questions
Course Introduction
This course explores the critical concepts of diversity and inclusion within the modern workplace, examining how various social identities including race, gender, age, disability, and cultural background impact team dynamics and organizational effectiveness. Through case studies, theoretical frameworks, and practical exercises, students develop an understanding of the value of diverse perspectives and inclusive practices. The course also addresses strategies for mitigating bias, fostering equitable environments, and implementing policies that support diversity and belonging, preparing students to contribute positively to organizational culture and leadership in an increasingly globalized workforce.
Recommended Textbook
Human Resources Management in Canada 12th Canadian Edition by Gary Dessler
Available Study Resources on Quizplus
17 Chapters
1421 Verified Questions
1421 Flashcards
Source URL: https://quizplus.com/study-set/752
Page 2
Chapter 1: The Strategic Role of Human Resources Management
Available Study Resources on Quizplus for this Chatper
64 Verified Questions
64 Flashcards
Source URL: https://quizplus.com/quiz/14703
Sample Questions
Q1) An HR professional can build employee engagement by coaching line managers to build trusting relationships with their employees, establishing recognition programs, and providing management development programs.
A)True
B)False
Answer: True
Q2) Any attribute that humans are likely to use to tell themselves "that person is different from me,"including factors such as race, gender, age, values, and cultural norms, is known as A)differences.
B)characteristics.
C)perceptions.
D)minorities.
E)diversity.
Answer: E
Q3) Management can lose its authority and power by empowering its employees. A)True
B)False
Answer: False
Page 3
To view all questions and flashcards with answers, click on the resource link above.
Chapter 2: The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces
Available Study Resources on Quizplus for this Chatper
75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/14704
Sample Questions
Q1) The Supreme Court of Canada has made it clear that
A)it is an employee's responsibility to prevent and report harassment.
B)having a harassment policy is sufficient to prevent harassment claims.
C)supervisors can be liable for failing to take action against harassment.
D)if harassment is occurring, supervisors can ignore it unless an employee reports it to them directly.
E)alleged harassers should be severely punished.
Answer: C
Q2) The existence of certain occupations that have traditionally been performed by males and others that have been female dominated is known as
A)concentration.
B)occupational segregation.
C)the glass ceiling.
D)underemployment.
E)underutilization.
Answer: B
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: Human Resources Management and Technology
Available Study Resources on Quizplus for this Chatper
67 Verified Questions
67 Flashcards
Source URL: https://quizplus.com/quiz/14705
Sample Questions
Q1) Nelu is part of the HR department of a production company.The HR department was the sole custodian of all HR-related data.Therefore, Nelu spends most of her time handling employee queries on personnel questions.The company has
A)a counseling procedure.
B)PeopleSoft.
C)a paper-based system.
D)advanced HR technology.
E)one-on-one coaching.
Answer: C
Q2) Managers are receptive to MSS systems because such systems contribute to data integrity and accuracy.
A)True
B)False
Answer: True
Q3) Creation of security profiles for the HRIS is carried out in the implementation phase and is required because of privacy- and security-related issues.
A)True
B)False
Answer: True
Page 5
To view all questions and flashcards with answers, click on the resource link above.
Chapter 4: Designing and Analyzing Jobs
Available Study Resources on Quizplus for this Chatper
75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/14706
Sample Questions
Q1) The PAQ rates jobs on which of the following dimension?
A)mental processes and job context
B)incumbent performance
C)processing information and incumbent performance
D)safety risks
E)job context
Q2) Which of the following jobs could be analyzed effectively using direct observation?
A)human resources manager
B)lawyer
C)accounting clerk
D)design engineer
E)Any of these jobs could be analyzed using direct observation
Q3) Ergonomics aims to adapt the entire job system to match human characteristics.Doing so results in eliminating or minimizing
A)product defects.
B)worker injuries.
C)product defects, worker injuries, and task variability.
D)product defects, worker injuries, and negative psychological effects.
E)negative psychological effects.
To view all questions and flashcards with answers, click on the resource link above.
Page 6
Chapter 5: Human Resources Planning
Available Study Resources on Quizplus for this Chatper
87 Verified Questions
87 Flashcards
Source URL: https://quizplus.com/quiz/14707
Sample Questions
Q1) When labour demand equals labour supply
A)occupational health and safety is critical in achieving balance.
B)performance management is critical in achieving balance.
C)project management skills are critical for achieving balance.
D)HR personnel must hire more recruiters.
E)compensation and benefits are most important.
Q2) Drawbacks of attrition include that
A)it is hard to implement.
B)it costs large sums of money.
C)employees do not accept this strategy.
D)the organization has no control over who goes and who stays.
E)it takes a short period of time.
Q3) Which of the following is a quantitative approach to forecasting?
A)the Delphi technique
B)trend analysis and the nominal group technique
C)the nominal group technique
D)trend analysis
E)managerial judgment
Q4) Describe human resources planning (HRP) (4 points)and explain its connection to strategic planning using an example (6 points).
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Recruitment
Available Study Resources on Quizplus for this Chatper
95 Verified Questions
95 Flashcards
Source URL: https://quizplus.com/quiz/14708
Sample Questions
Q1) Popularity of internet job boards among job seekers is high due to A)the types of job postings available.
B)the features of the job boards.
C)the technological requirements of the internet.
D)the number of job postings available on one site.
E)nothing, they are not popular.
Q2) All of the following statements about temporary help agencies are true except that A)if a temp performs unsatisfactorily, a substitute can generally be sent within one business day.
B)temps cost much less than permanent employees.
C)temps are generally well paid.
D)temporary agencies provide supplemental workers.
E)firms may use temporary employees to handle special projects for which there are no current employees with time and/or expertise.
Q3) Recent research has found a strong correlation between successful recruiting and shareholder value.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
8
Chapter 7: Selection
Available Study Resources on Quizplus for this Chatper
94 Verified Questions
94 Flashcards
Source URL: https://quizplus.com/quiz/14709
Sample Questions
Q1) A selection ratio is
A)the ratio of the number of interviews successfully completed to the total number of applicants.
B)the ratio of the total number of applicants hired to the total number of applicants.
C)the ratio of the total number of applicants to the number of applicants hired.
D)the ratio of the number of offers extended to the total number of applicants.
E)the cost per hire.
Q2) An example of a behavioural question is,
A)"What type of work do you want to be doing in five years?"
B)"Tell me about a time when you managed a situation requiring negotiation."
C)"If a co-worker hurt her back, what would you do?"
D)"What are the skill areas you must develop?"
E)None of the above are behavioural questions.
Q3) All of the following are common interviewer objectives except A)selling their skills.
B)assessing applicants' qualifications.
C)providing candidates with information about the job.
D)promoting the organization.
E)observing interpersonal skills.
To view all questions and flashcards with answers, click on the resource link above.
Page 9
Chapter 8: Orientation and Training
Available Study Resources on Quizplus for this Chatper
97 Verified Questions
97 Flashcards
Source URL: https://quizplus.com/quiz/14710
Sample Questions
Q1) You have chosen the instructional design for the new training program for which you are responsible.In order to ensure that the training program will meet its objectives, it is important to do which of the following before implementing the program company-wide?
A)do a needs assessment
B)decide whether computer-based training is appropriate
C)conduct a job analysis
D)conduct a pilot study with a small group of employees and assess the results
E)assess employee socialization
Q2) The basic aim of customer service training is to
A)train in teams.
B)train all employees to have excellent knowledge of the organization.
C)use CBT training.
D)use online training.
E)emphasize that "the customer is always right."
Q3) About two-thirds of industrial training results from day-to-day unplanned interactions between colleagues at work.
A)True
B)False
Q4) Identify and briefly describe five different training techniques.
Page 10
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Career Development
Available Study Resources on Quizplus for this Chatper
87 Verified Questions
87 Flashcards
Source URL: https://quizplus.com/quiz/14711
Sample Questions
Q1) Young is the new director of human resources at a consulting engineering company.She wishes to implement career management initiatives and has been asked by the CEO why this would be of benefit to the business.How should she respond?
A)Career management initiatives promote compliance with employment equity laws.
B)Career management initiatives assist directly in human resource planning.
C)Career management initiatives reduce turnover.
D)Career management initiatives reduce turnover and increases employee commitment.
E)Career management initiatives increase employee commitment.
Q2) The skills needed to be successful in a particular occupation are developed through A)education and experience.
B)aptitudes.
C)motivation.
D)life skills.
E)job skills.
Q3) Mentoring only provides benefits to the protégé.
A)True
B)False
Q4) Identify and briefly describe 5 career anchors.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Performance Management
Available Study Resources on Quizplus for this Chatper
89 Verified Questions
89 Flashcards
Source URL: https://quizplus.com/quiz/14712
Sample Questions
Q1) 360-degree feedback was originally used only for training and development purposes, but has rapidly spread to being used in the management of A)job evaluation.
B)performance and pay.
C)employee orientation.
D)customer service.
E)rating errors.
Q2) The individual ratings that are still the heart of most appraisal systems are the A)customer ratings.
B)individual ratings.
C)peer ratings.
D)self-paced ratings.
E)supervisor's ratings.
Q3) It would be a disadvantage for firms to combine several appraisal tools. A)True
B)False
Q4) Identify and briefly describe five different performance appraisal methods.
Q5) Define MBO, describe the steps in the MBO appraisal program, and explain three problems to avoid.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Strategic Pay Plans
Available Study Resources on Quizplus for this Chatper
87 Verified Questions
87 Flashcards
Source URL: https://quizplus.com/quiz/14713
Sample Questions
Q1) One way to depict the pay rate ranges for each pay grade is with a wage structure graphically depicting the
A)range of pay grades for each pay rate.
B)range of pay rates for each pay grade.
C)range of jobs.
D)pay for each job.
E)scatter-plot points within a pay grade.
Q2) Human rights legislation makes it illegal to discriminate in employment because of race, colour, religion, sex, and age.
A)True
B)False
Q3) With skill/competency-based pay, employees are not paid for the job they currently hold, but instead for all the following except A)knowledge.
B)depth of skills.
C)years of experience.
D)types of skills.
E)range of skills.
Q4) Identify and briefly describe the five components of total rewards.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Pay-for-Performance and Financial Incentives
Available Study Resources on Quizplus for this Chatper
94 Verified Questions
94 Flashcards
Source URL: https://quizplus.com/quiz/14714
Sample Questions
Q1) Non-salary items that professional employees need in order to do their best work include all of the following except A)support for professional journal publications. B)bonuses.
C)up-to-date facilities.
D)supportive management.
E)modern equipment.
Q2) Sue, a compensation analyst, found recent research that indicates that there are seven principles that support effective implementation of incentive plans.They include A)group incentives must be complex.
B)rewards may undermine responsiveness.
C)link incentives to measurable competencies.
D)firms get what they pay for.
E)none of the above.
Q3) Frederick Taylor was concerned with the tendency of employees to work at the slowest pace possible and produce at the minimum acceptable level.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
14
Chapter 13: Employee Benefits and Services
Available Study Resources on Quizplus for this Chatper
89 Verified Questions
89 Flashcards
Source URL: https://quizplus.com/quiz/14715
Sample Questions
Q1) A job-related services benefit that is designed to help employees who must help elderly parents or relatives who are not fully able to care for themselves is known as A)personal care.
B)eldercare.
C)aging care.
D)family medical care.
E)on-site eldercare.
Q2) The fastest-growing occupational disability category is A)repetitive strain injuries.
B)back injuries.
C)eye strain and injuries.
D)falls from a height (including ladders).
E)psychiatric disabilities.
Q3) Eldercare is designed to help older employees who are not fully able to care for themselves.
A)True
B)False
Q4) Identify and describe 5 different voluntary employer-sponsored benefits.
Q5) Briefly describe five government-sponsored employee benefits in Canada.
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Occupational Health and Safety
Available Study Resources on Quizplus for this Chatper
88 Verified Questions
88 Flashcards
Source URL: https://quizplus.com/quiz/14716
Sample Questions
Q1) List and describe the three basic rights of employees under the joint responsibility model of occupational health and safety and describe the employer's "due diligence" requirement.
Q2) Employee drug testing can be used in virtually all work-related circumstances.
A)True
B)False
Q3) A program that takes a proactive approach to employee health and well-being is called
A)workplace accommodation.
B)an employee assistance program.
C)a loss-control program.
D)management by objectives.
E)an employee wellness program.
Q4) Employees, are responsible for taking reasonable care to protect their own health and safety and, in most cases, that of their co-workers.
A)True
B)False
Q5) Briefly discuss the three basic causes of accidents in the workplace.
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Managing Employee Separations: Foundations
of Employee Engagement, Communication, and Turnover Management
Available Study Resources on Quizplus for this Chatper
65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/14717
Sample Questions
Q1) The "vendetta effect"is
A)improper documentation of wrongful dismissal claims.
B)an increase in wrongful dismissal claims as negative treatment becomes extreme.
C)wrongful dismissal claims coming from unionized employees.
D)wrongful dismissal claims coming from senior management.
E)frequent wrongful dismissal claims.
Q2) The average age of retirement in the private sector is
A)65
B)72
C)62
D)60
E)66
Q3) A layoff refers to a situation when there is a permanent shortage of work for employees and management does not intend to recall the employees for work as it becomes available.
A)True
B)False
Q4) Identify and briefly discuss the five main reasons why employees quit.
Q5) Identify the three conditions that should be present when a layoff occurs. Page 17
To view all questions and flashcards with answers, click on the resource link above.
Page 18
Chapter 16: Labour Relations
Available Study Resources on Quizplus for this Chatper
88 Verified Questions
88 Flashcards
Source URL: https://quizplus.com/quiz/14718
Sample Questions
Q1) The negotiations that take place between a labour union and an employer to arrive at a mutually-acceptable collective agreement are known as
A)collective bargaining.
B)contract bargaining.
C)union organizing.
D)contract ratification.
E)contract administration.
Q2) Amin is the new VP of labour relations at a telecommunications company which has a history of poor labour-management relations.Describe four strategies you recommend he use to assist in building an effective and more positive labour-management relationship.
Q3) Managers often prefer to place greater weight on ________, while unions want more emphasis placed on ________.
A)attitude; seniority
B)ability/merit; seniority
C)certification; merit
D)physical ability; merit
E)loyalty; seniority
Q4) Identify and briefly describe the five steps of the labour relations process.
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 17: Managing Human Resources in a Global Business
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/14719
Sample Questions
Q1) Repatriation refers to the process of
A)moving family back to the home country.
B)moving from one country to another.
C)moving home then back to the host country.
D)moving back to the parent company and country from the foreign assignment.
E)becoming a third-country national.
Q2) Codetermination, or mandatory worker representation on an enterprise's board of directors, is especially prevalent in A)Japan.
B)Mexico.
C)Sweden.
D)Italy.
E)Germany.
Q3) Graciella is the new director of HR for a soft drink manufacturer with offices in 7 countries.After the last performance appraisal process, she heard from expatriate managers that questioned the fairness of the process.Discuss what steps Graciella should take to improve the expatriate performance appraisal process.
Q4) Discuss steps that can be taken to assist in the repatriation process.
Page 20
To view all questions and flashcards with answers, click on the resource link above.