Dental Team Office Procedures
Exam Materials
Course Introduction
This course provides an in-depth exploration of the administrative and operational procedures essential to a well-functioning dental office. Students will learn about appointment scheduling, patient record management, billing and insurance processing, inventory control, and effective communication within the dental team. Emphasis is placed on professional ethics, confidentiality, and creating a welcoming environment for patients. Through practical exercises and case studies, students gain hands-on experience with dental office software and develop organizational skills necessary for maintaining smooth day-to-day operations in a modern dental practice.
Recommended Textbook
The Administrative Dental Assistant 3rd Edition by Linda J Gaylor
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18 Chapters
430 Verified Questions
430 Flashcards
Source URL: https://quizplus.com/study-set/1134
Page 2
Chapter 1: Orientation to the Dental Profession
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22 Verified Questions
22 Flashcards
Source URL: https://quizplus.com/quiz/22256
Sample Questions
Q1) Several types of administrative assistants work in the dental office.Which of the following is responsible for ensuring compliance with industry standards?
A)Records manager
B)Office manager
C)Insurance clerk
D)Business manager
Answer: A
Q2) The Security Rule requires that providers protect the _______ of electronic health information.
A)Integrity
B)confidentiality
C)availability
D)all of the above
Answer: D
Q3) The acronym PHI stands for ______,in regard to the Privacy Rule as set forth by HIPAA.
Answer: Protected Health Information
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Page 3
Chapter 2: Dental Basics
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27 Verified Questions
27 Flashcards
Source URL: https://quizplus.com/quiz/22257
Sample Questions
Q1) Which of the following charting symbols indicates a completed amalgam restoration?
A)Outlined with crosshatch lines
B)Outlined in red
C)Colored solid blue
D)Outlined and dotted
Answer: C
Q2) The surface of a tooth that faces the tongue or the inside of the mouth is termed: A)mesial.
B)distal.
C)lingual.
D)labial.
Answer: C
Q3) The live cellular substance of the tooth is known as: A)gingivae.
B)cementum.
C)enamel.
D)dentin.
Answer: D
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Page 4
Chapter 3: Communication Skills and Telephone Techniques
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20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/22258
Sample Questions
Q1) The communication process consists of five elements.Which element is responsible for providing feedback?
A)Sender
B)Medium
C)Message
D)Receiver
Answer: D
Q2) Sincerity is best communicated when barriers (objects that come between the team member and the patient)are removed.When sincerity is communicated,the patient is more likely to participate in the conversation as an equal with the team member.
A)The first statement is true;the second statement is false.
B)The first statement is false;the second statement is true.
C)Both statements are true.
D)Both statements are false.
Answer: C
Q3) To convey professionalism,the telephone should be answered within _______ rings.
Answer: three
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Chapter 4: Written Correspondence
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22259
Sample Questions
Q1) The purpose of a referral letter is to:
A)inform the patient that he or she is being referred to a specialist.
B)introduce the patient and state the reason for the referral.
C)arrange allocation of fee between professionals.
D)gain permission from an insurance provider for a patient to be seen by a specialist.
Q2) Personalization of a letter can be accomplished by use of:
A)the patient's first name.
B)the statement,"It is necessary to report your delinquency to the credit bureau."
C)the "you technique."
D)a statement such as,"We have not received your payment."
Q3) Because e-mail correspondence is password protected,e-mail is an efficient way to securely transfer confidential information.
A)True
B)False
Q4) A _______ is a light mark on professional stationery that identifies the type or manufacturer of the paper.
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Chapter 5: Patient Relations
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24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/22260
Sample Questions
Q1) Correctly using a patient's name during conversation is important.Which of the following is the correct way to address a new patient?
A)Patients who are older than the staff should not be addressed by their first names.
B)One should use the patient's title (Mr. ,Mrs. ,Ms. ,or Dr. )and last name,unless requested by the patient to do otherwise.
C)Use the patient's first name to convey a friendly atmosphere in the office.
D)Call the patient Madam or Sir while in the waiting room to maintain his/her privacy.
Q2) Dealing with an angry patient requires special talents.Which of the following actions can the assistant use to deal with the patient who is angry?
A)Try to change the subject to avoid a scene.
B)Refer the patient to another member of the team.
C)Ask the patient,"How would you handle this situation?"
D)Involve other members of the team to get a different perspective on the problem.
Q3) Patients who must wait longer than ______ should be given options to make the wait more comfortable.
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Chapter 6: Dental Healthcare Team Communications
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22 Verified Questions
22 Flashcards
Source URL: https://quizplus.com/quiz/22261
Sample Questions
Q1) Which conflict handling style is recommended to secure a temporary solution to a complex problem?
A)Compromising
B)Avoiding
C)Dominating
D)Integrating
Q2) Which of the following statements is true?
A)The procedural manual is used to help train new team members.
B)The office manager develops the procedural manual.
C)The administrative assistant should update the procedural manual as procedures change.
D)The key to developing a good procedural manual is to include the least amount of information possible,while maintaining order and function.
Q3) Informal communication channels include all but which of the following?
A)Sharing day-to-day information
B)Rumors
C)Inaccurate information
D)Gossip
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8
Chapter 7: Computerized Dental Practice
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22 Verified Questions
22 Flashcards
Source URL: https://quizplus.com/quiz/22262
Sample Questions
Q1) The primary purpose of a backup plan is to:
A)safeguard the practice from loss of time and valuable information.
B)provide for storage of information at more than one location.
C)guard against computer downtime.
D)prevent the need for use of a manual system when the computer system is down.
Q2) A computerized recall system _______.
A)allows the scheduling of patients 1 year in advance
B)submits insurance claims electronically
C)produces age reports
D)can track patients who regularly do not show for scheduled appointments
Q3) A computerized account identifies _______.
A)the person receiving dental treatment
B)the person who is financially responsible for paying the account
C)the legal guardian or head of household
D)the patient's insurance company
Q4) More than one patient can be assigned to an account.
A)True
B)False
Q5) The ______ is a unique identification number for healthcare providers that is required on all electronic transactions.
Page 9
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Chapter 8: Patient Clinical Records
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23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/22263
Sample Questions
Q1) Without a patient's written authorization,personal health information (PHI)cannot be shared with others for purposes unrelated to their healthcare.However,the Privacy Rule (HIPAA)mandates the disclosure of limited health information to satisfy specific public responsibilities.
A)The first statement is true;the second statement is false.
B)The first statement is false;the second statement is true.
C)Both statements are true.
D)Both statements are false.
Q2) The dental healthcare team can lessen the likelihood of a malpractice suit through _______,a process of identifying procedures that are not in compliance with mandated regulations.
A)treatment planning
B)cross-referencing
C)risk management
D)hazard assessment
Q3) Which of the following is not included in the written privacy procedures?
A)Which members of the staff will have access to private health information
B)How private health information will be used
C)Where off-site computer backups are located
D)When private health information may be disclosed
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Chapter 9: Information Management
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23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/22264
Sample Questions
Q1) _______ are built-in shelving units popular in dental offices for filing patient charts.
A)Vertical files
B)Lateral files
C)Card files
D)Diagonal files
Q2) Which of the following is considered incorrect filing protocol?
A)The first letter that is different in any unit determines the alphabetic order.
B)Nicknames are treated as first names.
C)Initials are filed as if they were spelled out.
D)Abbreviations are filed as written.
Q3) Which of the following is a systematic step designed to save time during filing?
A)Coding
B)Indexing
C)Sorting
D)Inspecting
Q4) One or more filing units (e.g. ,the total name)make up a ______.
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11
Chapter 10: Dental Patient Scheduling
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22 Verified Questions
22 Flashcards
Source URL: https://quizplus.com/quiz/22265
Sample Questions
Q1) Which of the following is not key to maximizing scheduling efficiency?
A)The amount of money collected and the extent of treatment provided on a daily basis
B)The time of day that the dental healthcare team works smarter and faster
C)A procedure that may require utilization of an extended function dental assistant
D)The person who handles the scheduling
Q2) The amount of treatment that is provided can be increased by _______ techniques,and the amount of money collected can be increased by _______ methods.
A)efficient scheduling,effective collection
B)effective patient education,efficient bookkeeping
C)effective collection,efficient scheduling
D)efficient bookkeeping,effective patient education
Q3) The notation "tp 2:15" in the appointment book identifies:
A)a procedural code-"tooth pulled 2 hr 15 min"
B)a chronically late patient-"told patient 2:15 PM"
C)an unavailable appointment slot-"time protect 2:15 PM"
D)a partial insurance payment-"total payment 2:15 ratio"
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Chapter 11: Recall Systems
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20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/22266
Sample Questions
Q1) Patients may get frustrated and seek another dentist if they cannot schedule an appointment within ______.
Q2) A routine examination and prophylaxis appointment should be scheduled every
A)4 months
B)6 months
C)9 months
D)12 months
Q3) The average recall appointment includes all the following except:
A)an examination.
B)radiographs.
C)surgical procedures.
D)prophylaxis.
Q4) All the following treatments may require follow-up appointments EXCEPT:
A)dental implants.
B)endodontic treatments.
C)fluoride treatments.
D)crowns and bridges.
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Page 13
Chapter 12: Inventory Management
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24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/22267
Sample Questions
Q1) What is the advantage of a computerized inventory management system in a small dental practice?
A)The office will receive automatic notification of new products.
B)By being directly linked to the database of a large supply house,a small dental practice has access to a much larger system for the management of inventory.
C)Reordering of supplies may be automated.
D)Computerized systems can completely replace the manual system.
Q2) Inventory control in a dental practice is focused on _______ supplies and equipment.
A)clinical
B)laboratory
C)business office
D)all of the above
Q3) Saliva ejectors are categorized as _______.
A)consumable supplies
B)disposable supplies
C)nonconsumable supplies
D)both A and B
Q4) The acronym OSHA stands for ______.
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Chapter 13: Dental Office Equipment
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21 Verified Questions
21 Flashcards
Source URL: https://quizplus.com/quiz/22268
Sample Questions
Q1) In a small dental practice,which member of the dental team completes the majority of information processing?
A)The chairside assistant
B)The expanded function assistant
C)The administrative assistant
D)The network manager
Q2) Which of the following statements is false?
A)VoIP uses the Internet to send and receive calls.
B)A typical dental office will have a multiline telephone service.
C)Analog technology is most commonly used for telephone systems in dental offices.
D)Telecommunication methods include intraoffice communications.
Q3) What piece of computer equipment is needed to electronically transfer information through a transmission line to another location?
A)Central processing unit
B)Scanner
C)Modem
D)Keyboard
Q4) A ______ weighs and calculates the correct postage for outgoing mail.
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Page 15
Chapter 14: Financial Arrangements and Collection
Procedures
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24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/22269
Sample Questions
Q1) The person identified as the _______ on a child's patient registration form must be informed of treatment and must authorize any payment plan before treatment begins.
A)financially responsible party
B)guardian
C)parent
D)patient
Q2) An ultimatum letter should be sent:
A)along with a final bill.
B)from the dental practice's attorney.
C)registered mail with a return receipt.
D)first class mail with a return address envelope.
Q3) Which of the following statements is true?
A)Open-ended questions are effective when a collection call is placed.
B)Patients usually complete their scheduled treatment even when they owe the dentist money.
C)It is unusual for a patient to become angry during a collection call.
D)You will get better results,when placing a collection call,with a voice that is commanding,authoritative,and judgmental.
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Chapter 15: Dental Insurance Processing
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24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/22270
Sample Questions
Q1) A patient is being seen after a work-related accident in which several of his teeth were broken.How will his treatment be billed?
A)To his primary insurance
B)Workers' compensation
C)Government assistance
D)Secondary coverage
Q2) Insurance companies calculate eligibility on a(n)_______ basis.
A)daily
B)weekly
C)monthly
D)annual
Q3) Which of the following statements is true?
A)The CDT manual is published by the CRC and is updated annually.
B)The first digit of a dental procedure code is the number "2."
C)A brief,literal definition precedes each dental procedure code.
D)The CDT manual is used principally to identify and define transaction codes.
Q4) How many data items must be entered to complete the ADA Dental Claim Form?
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Chapter 16: Bookkeeping Procedures: Accounts Payable
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23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/22271
Sample Questions
Q1) Federal income,Social Security,and Medicare taxes are reported on which of the following government forms?
A)Form 1099
B)Form 941
C)W-2
D)W-4
Q2) Fill in the blank: It may take up to _______ days for a check,sent by mail,to be received and processed.
A)5
B)7
C)10
D)30
Q3) The first step in reconciling the bank statement is to verify:
A)the balance.
B)deposits.
C)debits.
D)canceled checks.
Q4) How long must payroll records be kept?
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Chapter 17: Bookkeeping Procedures: Accounts Receivable
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24 Verified Questions
24 Flashcards
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Sample Questions
Q1) Which of the following is not included in the billing statement?
A)Date of service
B)Patient's Social Security number
C)Patient identification
D)List of transactions
Q2) Which of the following adjustments will raise the patient's balance?
A)Returned check
B)Disallowed insurance charge
C)Professional courtesies
D)Uncollectible fees
Q3) In a computerized system,which of the following alerts other members of the team that the patient has arrived?
A)Change the patient's status in the electronic scheduler to "in the office."
B)Ask the patient to update his/her health history at the computer kiosk.
C)Use the light intercom to announce the patient's arrival.
D)Queue the system to process the insurance claim.
Q4) _______ are used to illustrate different financial and patient trends.
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19
Chapter 18: Employment Strategies
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22 Verified Questions
22 Flashcards
Source URL: https://quizplus.com/quiz/22273
Sample Questions
Q1) What type of resume places skills and abilities first,according to importance,regardless of the time of occurrence?
A)Chronological resume.
B)Functional resume.
C)Hybrid resume.
D)Typical resume.
Q2) Which of the following characteristics is necessary for a well-written resume?
A)Be general.
B)Be clear and concise.
C)Be very specific and include minute details.
D)List only work experiences and skills directly related to dental assisting.
Q3) When you are accepting a job offer,your decision should be based on all the following,except:
A)salary and benefits.
B)identity of your direct supervisor.
C)work schedule.
D)vacation schedule.
Q4) What is an employment agreement?
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