Dental Team Coordination Solved Exam Questions
Course Introduction
Dental Team Coordination focuses on the principles and practices essential for effective collaboration among dental professionals, including dentists, hygienists, assistants, and administrative staff. The course covers topics such as team roles and responsibilities, communication strategies, workflow optimization, conflict resolution, and interprofessional collaboration. Emphasis is placed on creating a cohesive work environment to enhance patient care, safety, and clinic efficiency. Through case studies and real-world scenarios, students will develop the skills necessary to contribute positively to a dental team's success.
Recommended Textbook Practice Management for the Dental Team 7th Edition by Betty Ladley Finkbeiner
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18 Chapters
332 Verified Questions
332 Flashcards
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Chapter 1: The Business of Dentistry
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17 Verified Questions
17 Flashcards
Source URL: https://quizplus.com/quiz/25108
Sample Questions
Q1) Management is defined as:
A) the process of providing quality care for the patient.
B) the act of leading a team of persons to accomplish goals and objectives.
C) an enterprise in which one is engaged to achieve a livelihood.
Answer: B
Q2) All of the following are characteristics of successful risk taking except:
A) trusting your abilities.
B) overcoming fear of mistakes.
C) going it alone.
D) being open-minded.
Answer: C
Q3) A person's values are established from his or her background or previous experiences.
A)True
B)False
Answer: True
Q4) Dentistry is a team-oriented business.
A)True
B)False
Answer: True
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Chapter 2: Dental Team Management
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13 Verified Questions
13 Flashcards
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Sample Questions
Q1) Which of the following topics should be avoided during an interview with a prospective employee?
A) Availability to work overtime
B) Career objectives
C) Age of the applicant
D) Interest in working at a satellite office site
Answer: C
Q2) Team productivity requires each person to have the ability to be friendly, courteous, and flexible.
A)True
B)False
Answer: True
Q3) An experienced administrative assistant should not need additional training.
A)True
B)False
Answer: False
Q4) Conflict rarely exists in the dental office environment.
A)True
B)False
Answer: False
Page 4
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Chapter 3: Patient Management
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15 Verified Questions
15 Flashcards
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Sample Questions
Q1) Patient rights include all of the following except to:
A) be informed of all treatment.
B) expect confidentiality of all records.
C) be taught how to maintain good oral health.
D) cancel dental appointments at a moment's notice.
Answer: D
Q2) Of Maslow's identified needs, which one identifies best with one's reputation, recognition, and self-satisfaction?
A) Esteem
B) Self-actualization
C) Social/love
D) Physiologic
Answer: A
Q3) It is recommended that dental office staff use terms that create a positive environment.
A)True
B)False
Answer: True
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Chapter 4: Legal and Ethical Issues in the Dental Business
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32 Verified Questions
32 Flashcards
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Sample Questions
Q1) A patient has insurance coverage from July 1 of the last year until June 30 of the current year, after which the patient no longer receives this benefit. The patient had a maximum benefit coverage of $1200. For the year-end to date, the patient used only $450 of the benefit. Toward the end of June, it is determined that the patient needs to have a bridge, but the work cannot be completed before July 1. The patient is informed of the fee for the bridge. The patient insists that since she has over $700 of unused balance from her insurance, the dentist should change the date of service to ensure insurance coverage. What would the dentist be committing if he does this?
A) Abandonment
B) Breach of contract
C) Fraud
D) Negligence
Q2) You are summoned to provide firsthand knowledge as testimony in a lawsuit against the dental practice. What would you be in this case?
A) Defendant
B) Plaintiff
C) Fact witness
D) Expert witness
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Chapter 5: Technology in the Business Office
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23 Verified Questions
23 Flashcards
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Sample Questions
Q1) Mouse
A)A hand-operated device that controls the cursor and is used to input processing commands without the use of a keyboard
B)In data communications, a collection of computer and other equipment that use communication channels to share data, information, and hardware and software
C)An electronic device that can "read" text, images, and barcodes and transfer them into a computer system
D)Computer output display on a computer monitor
E)The recording of information so that it can be recalled for later use
F)A set of instructions or programs that direct the operation of a computer
Q2) Computers are used in ___ of dental offices.
A) 60%
B) 75%
C) 80%
D) 90%
Q3) A multitask machine could include a scanner, a fax machine, and an answering machine.
A)True
B)False
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Page 7
Chapter 6: Office Design and Equipment Placement
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13 Flashcards
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Sample Questions
Q1) Work zones within the work triangle are designed for different tasks to be completed without collisions.
A)True
B)False
Q2) When seated at a computer workstation, an ergonomically correct body position should include all except which of the following?
A) The thighs should be parallel to the floor.
B) When using the keyboard, the arms should be positioned so that the forearms are at a 30-degree angle.
C) The back and neck should be erect.
D) The buttocks should be well supported with the seat base of the chair about 16 to 19 inches from the floor.
Q3) To help prevent wrist discomfort or overuse of the wrist, the administrative assistant should:
A) not bend the wrists.
B) use an ergonomic keyboard.
C) use the computer no more than 2 hours in each half-day.
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8
Chapter 7: Working With Dental Office Documents
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27 Verified Questions
27 Flashcards
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Sample Questions
Q1) Which of the following statements should be reworded on a patient's record?
A) "The patient experienced difficulty holding the impression in her mouth."
B) "The patient was not used to the new laser system used for the procedure."
C) "This patient was a real problem and disrupted our entire day."
D) "The patient apologized for being unable to hold the impression long enough."
Q2) A new filing system for clinical charts is to be installed in your office. Which of the following filing systems would be most efficient for the sorting of records?
A) Open files with colored filing labels with alpha and numeric codes
B) Vertical files with tabbed-top labels
C) Vertical files with closed-end folders
D) Lateral files with closed-end folders
Q3) Which of the following tooth numbering systems uses a 1-to-32 numeric system for the permanent dentition?
A) Universal
B) Palmer Notation
C) FDI
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Chapter 8: Storage of Business Records
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12 Verified Questions
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Sample Questions
Q1) Electronic coding used in filing documents generally is:
A) placed at the bottom of the document.
B) placed at the top-right of the document.
C) entered in a notebook.
D) entered onto a separate disk.
Q2) A chronologic filing system is a method of filing by date. An example of such a filing system is a recall.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
Q3) An electronic code at the bottom of a document includes the following data: Bldg.C/Crichton/Letter/Ref.MJRadick.
It is likely that the second listing is the:
A) office location.
B) originator.
C) directory name.
D) document name.
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Chapter 9: Written Communications
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24 Verified Questions
24 Flashcards
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Sample Questions
Q1) If you were writing a letter to Charles Rinkle, Ph.D., who is a new patient, the correct salutation for the letter is Dear:
A) Charles:.
B) Mr. Rinkle:.
C) Dr. Rinkle:.
D) Sir:.
Q2) An alternative to purchasing letterhead for the office is to create a letterhead via a template using word processing software. Such a template must be created each time a letter is processed.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
Q3) What is wrong with this inside address? Dr. Mark French, DDS
240 English Dr. Tacoma, WA 87346
A) There should not be a comma after "French."
B) The use of "Dr." and "DDS" is redundant.
C) "Dr." in the second line should not be abbreviated.
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Page 11
Chapter 10: Telecommunications
16
Source URL: https://quizplus.com/quiz/25117
Sample Questions
Q1) An instant messaging system is a nonverbal way in which the dentist and dental staff can communicate within the office by means of a light system.
A)True
B)False
Q2) When making an outgoing call, you should announce yourself by saying:
A) "This is Dr. Smith's office calling."
B) "This is Mary from Dr. Smith's office."
C) "Hi, this is Mary."
D) "This is Mary from the office."
Q3) The percentage of patients who enter a dental practice by telephone is approximately:
A) 50%.
B) 75%.
C) 80%.
D) 90%.
Q4) A stand-alone answering machine has the capability to send messages to various locations.
A)True B)False
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Chapter 11: Appointment Management Systems
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11 Verified Questions
11 Flashcards
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Sample Questions
Q1) Which of the following types of treatment are commonly dovetailed in an appointment schedule?
A) Dental laminate preparation
B) Oral prophylaxis
C) Denture adjustment
D) Crown preparation
Q2) The dentist informs you that the patient will need two appointments to complete a porcelain-fused-to-metal crown. These appointments will be to:
A) prepare the tooth and try on the crown.
B) prepare the tooth and take an impression.
C) prepare the tooth and seat the crown.
D) take diagnostic models and make a temporary/provisional crown.
Q3) When scheduling appointments for a porcelain-fused-to-metal crown, what is the minimum number of appointments needed?
A) One
B) Two
C) Three
D) Four
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13
Chapter 12: Recall Systems
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Sample Questions
Q1) A recall system involves only making appointments for teeth cleaning.
A)True
B)False
Q2) Which of the following statements is not true about a recall system?
A) It is the lifeline of the dental practice.
B) It is used solely for preventive recall.
C) It can be used for follow-up endodontic treatment.
D) It can be used to determine a child's eruption pattern.
Q3) The administrative assistant has failed to maintain the recall system for the past month. Which is likely to occur?
A) There is evidence of decreased productivity.
B) Patients will not mind.
C) There will be more time to work on incomplete projects.
Q4) All of the following are examples of how to keep patients informed of the dental procedures the dental office offers except:
A) newsletters.
B) before and after photographs.
C) telephone calls.
D) brochures.
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Chapter 13: Inventory Systems and Supply Ordering
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16 Verified Questions
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Sample Questions
Q1) When an item needs to be reordered, a tag is removed. The sales representative uses the tag to place the order.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
Q2) The __ inventory system uses separate cards for each item ordered.
A) card
B) manual
C) index
D) data
Q3) Which of the following supplies is a capital item?
A) Stationery
B) Computer
C) Software
D) Evacuator tip
Q4) One advantage of using a computerized inventory system is that it can provide a detailed financial statement for tax purposes.
A)True
B)False
Page 15
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Chapter 14: Dental Insurance
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18 Verified Questions
18 Flashcards
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Sample Questions
Q1) When using the ADA code on Dental Procedures and Nomenclature to complete an insurance claim form, each code starts with a D and is followed by:
A) the dentist's initials.
B) the fee for the service.
C) four numerals.
Q2) The term subscriber used in insurance management refers to the:
A) dentist.
B) employer.
C) male spouse.
D) employee who represents the family unit in relation to the prepayment plan.
Q3) Which of the following terms is used to identify the compensation made for damage, loss, or injury?
A) Indemnity
B) Insurance
C) Introductory
D) Incomplete
Q4) Dental claims are only submitted on paper.
A)True
B)False
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Chapter 15: Financial Systems: Accounts Receivable
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12 Verified Questions
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Sample Questions
Q1) ___ should be maintained separately from the patient's clinical record.
A) Insurance information
B) Financial records
C) Consent forms
D) All of the above
Q2) Identify theft does not happen in the dental office.
A)True
B)False
Q3) Which of the following statements is true about a credit bureau?
A) It does not lend money.
B) It does not deny credit.
C) It is not a collection agency.
D) All of the above.
Q4) The collection process should have four stages: reminder, inquiry/discussion, urgency, and ultimatum.
A)True
B)False
Q5) Accounts receivable refers to all financial accounts that the dentist owes.
A)True
B)False
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Chapter 16: Other Financial Systems
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30 Flashcards
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Sample Questions
Q1) The dentist's YTD earnings are $120,323. She earned $5000 this pay period. The FICA is calculated at 7.65%, which is split between Social Security at 6.2% on the first $76,200 earned in the year and the Medicare at 1.45% on all earnings, with no yearly cap. How much is withheld for the Medicare portion of the FICA?
A) $0
B) $7.25
C) $72.50
D) $725
Q2) A petty cash fund requires less accuracy than a checking account.
A)True
B)False
Q3) Which of the following is an employer not required to withhold from an employee's payroll check?
A) FICA
B) Withholding
C) Local income tax where applicable
D) State income tax where applicable
E) Alimony
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18
Chapter 17: Infection Control Systems
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31 Verified Questions
31 Flashcards
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Sample Questions
Q1) A staff lounge or eating area must be available for employees in a place away from possible contamination.
A)True
B)False
Q2) Shaking hands while wearing contaminated examination gloves is a mode of cross-contamination and may cause disease transmission.
A)True
B)False
Q3) Prior to handing a record to the administrative assistant after treating a patient, the clinical assistant should:
A) retain gloves used during the procedure so as not to delay the patient's checkout at the business office.
B) remove gloves used during the procedure and put on polynitrile gloves.
C) remove gloves used during the procedure and wash hands.
Q4) When possible, single-use or disposable items such as needles and saliva ejectors are the choice of purchase.
A)True
B)False
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Chapter 18: Planning and Managing Your Career Path
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Sample Questions
Q1) The average median salary of a Certified Dental Assistant in 2008 was $18 an hour.
A)True
B)False
Q2) When preparing a resume for a prospective employer, you should:
A) not take the time to make it look nice.
B) use the lowest-quality printing.
C) create an attractive professional image through your stationery.
Q3) Which of the following is not an action verb to be used in a letter of application?
A) Communicated
B) Contributed
C) Performed
D) Streamlined
E) Nice
Q4) The opening of a letter of application should describe your skills and abilities.
A)True
B)False
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