Dental Practice Management Test
Bank
Course Introduction
Dental Practice Management is designed to introduce students to the essential principles and skills required for effectively operating a modern dental practice. The course covers topics such as leadership and team dynamics, patient communication, ethical and legal responsibilities, financial management, scheduling, dental insurance, marketing strategies, and regulatory compliance. Emphasis is placed on problem-solving, critical thinking, and the development of practical administrative strategies to ensure high-quality patient care and long-term practice success. Through case studies and interactive activities, students will gain a comprehensive understanding of the operational challenges and best practices in dental practice management.
Recommended Textbook
The Administrative Dental Assistant 3rd Edition by Linda J Gaylor
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18 Chapters
430 Verified Questions
430 Flashcards
Source URL: https://quizplus.com/study-set/1134 Page 2
Chapter 1: Orientation to the Dental Profession
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22 Verified Questions
22 Flashcards
Source URL: https://quizplus.com/quiz/22256
Sample Questions
Q1) Health Insurance Portability and Accountability Act of 1996 (HIPAA): The title of the act contains two major sections: Portability and Accountability.The Portability section of the Act guarantees that:
A)electronic transactions and code sets can be used to transmit patient information.
B)protected health information (PHI)must be protected in all formats and in all locations;this includes the transfer of information in oral,written,and electronic formats and when stored (paper and electronic copies).
C)a person covered by health insurance by one employer can obtain health insurance through a second employer if he or she changes jobs.
D)patients have to sign a specific authorization before a covered entity can release their medical information to a life insurer,a bank,a marketing firm,or another outside business for purposes not related to their healthcare.
Answer: C
Q2) The acronym PHI stands for ______,in regard to the Privacy Rule as set forth by HIPAA.
Answer: Protected Health Information
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Chapter 2: Dental Basics
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27 Verified Questions
27 Flashcards
Source URL: https://quizplus.com/quiz/22257
Sample Questions
Q1) In which of the following rooms (or areas)are contaminated instruments cleaned,packaged,and prepared for reuse?
A)Treatment room
B)Dark room
C)Laboratory area
D)Sterilization area
Answer: D
Q2) The oral mucosa that covers the soft palate is _______.
A)lining mucosa
B)masticatory mucosa
C)gingival mucosa
D)both b and c.
Answer: A
Q3) The live cellular substance of the tooth is known as:
A)gingivae.
B)cementum.
C)enamel.
D)dentin.
Answer: D
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Page 4
Chapter 3: Communication Skills and Telephone Techniques
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20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/22258
Sample Questions
Q1) Which of the following is a quality of a good listener?
A)Changes to a different subject
B)Maintains eye contact with the sender
C)Comes to a conclusion before the message is complete
D)Is physically distracting
Answer: B
Q2) The communication process consists of five elements.Which element is responsible for providing feedback?
A)Sender
B)Medium
C)Message
D)Receiver
Answer: D
Q3) Fill in the blank: _______ block(s)effective communication because assumptions are made on the basis of nonfactual information.
A)Credibility
B)Noise
C)Emotions
D)Stereotyping
Answer: D
Page 5
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Chapter 4: Written Correspondence
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22259
Sample Questions
Q1) Success in handling incoming mail is measured by _______.
A)how quickly and accurately the mail is routed
B)how efficiently payments are processed
C)how soon mail is answered
D)all of the above
Q2) Written correspondence in the dental office includes all but which of the following?
A)Business letters
B)Monthly newsletters
C)Patient brochures
D)Purchase orders
Q3) _______ is a method of transcribing a spoken message into a report or letter.
A)E-mail
B)Lettering
C)Dictation
D)Dual addressing
Q4) Because e-mail correspondence is password protected,e-mail is an efficient way to securely transfer confidential information.
A)True
B)False
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Chapter 5: Patient Relations
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24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/22260
Sample Questions
Q1) Carl Rogers coined the term _______,which is an expression of total love and respect,no matter what the problem.
A)phenomenological approach
B)unconditional positive regard
C)humanistic theory
D)fully functioning human beings
Q2) Individuals who help others to become fully functioning human beings are known as:
A)nuclear family members.
B)marital partners.
C)significant others.
D)professional counselors.
Q3) A new patient consultation should take between _______.
A)20 and 30 minutes
B)15 and 20 minutes
C)10 and 15 minutes
D)5 and 10 minutes
Q4) Patients who must wait longer than ______ should be given options to make the wait more comfortable.
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Chapter 6: Dental Healthcare Team Communications
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22 Verified Questions
22 Flashcards
Source URL: https://quizplus.com/quiz/22261
Sample Questions
Q1) Business office procedures include which of the following?
A)Work schedules
B)Records management protocol
C)Code of conduct
D)Reviews and evaluations
Q2) In a professional setting,patients seldom detect tension between members of the dental healthcare team.
A)True
B)False
Q3) Which type of intraorganizational conflict occurs when two dental assistants disagree?
A)Intrapersonal conflict
B)Interpersonal conflict
C)Intergroup conflict
D)Intragroup conflict
Q4) The facilitator is responsible for each of the following tasks,except:
A)keeping everything positive.
B)moving the meeting forward according to the agenda.
C)keeping everyone focused.
D)keeping track of the meeting's allotted time frame.
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Chapter 7: Computerized Dental Practice
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22 Verified Questions
22 Flashcards
Source URL: https://quizplus.com/quiz/22262
Sample Questions
Q1) What determines the exact order and characteristics of the startup procedure?
A)Status box
B)Type of computer system
C)Preference of the administrator
D)Available backup system
Q2) The electronic scheduler function can do all of the following,except:
A)allow the user to matrix the appointment scheduler according to production goals.
B)alert scheduling staff if sufficient time is not scheduled between appointments.
C)coordinate schedules when the patient sees more than one provider in the same day.
D)alert the user if the recall does not meet the insurance company's standard.
Q3) Which of the following should be considered when a software package is selected?
A)The package places priority on the needs of the office manager.
B)The package comes with sufficient support to run the software.
C)The package offers the same features as those offered in similar practices.
D)Both A and B
Q4) The ______ is a unique identification number for healthcare providers that is required on all electronic transactions.
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9
Chapter 8: Patient Clinical Records
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23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/22263
Sample Questions
Q1) What is the primary function of the clinical record?
A)To provide a dental history for the patient
B)To provide identification of the patient
C)To document dental treatment
D)To provide a total picture of the patient and the patient's needs
Q2) Without a patient's written authorization,personal health information (PHI)cannot be shared with others for purposes unrelated to their healthcare.However,the Privacy Rule (HIPAA)mandates the disclosure of limited health information to satisfy specific public responsibilities.
A)The first statement is true;the second statement is false.
B)The first statement is false;the second statement is true.
C)Both statements are true.
D)Both statements are false.
Q3) The key elements of record keeping include organization,completeness,and:
A)accuracy.
B)consistency.
C)neatness.
D)accessibility.
Q4) The clinical chart notation NSF is an abbreviation for ______.
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Chapter 9: Information Management
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23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/22264
Sample Questions
Q1) File folders that have a series of three top tabs (far left,center,and far right)are referred to as 1/3 cut.This specific type of folder is used primarily in the lateral filing system.
A)The first statement is true;the second statement is false.
B)The first statement is false;the second statement is true.
C)Both statements are true.
D)Both statements are false.
Q2) Which of the following is true?
A)Lateral files contained in cabinets are the most susceptible to fire and water damage.
B)Records should be returned to the file cabinet at the end of each week.
C)Recapturing information lost in a computer system is fairly inexpensive.
D)Records should never be removed from the office.
Q3) Which of the following is a systematic step designed to save time during filing?
A)Coding
B)Indexing
C)Sorting
D)Inspecting
Q4) One or more filing units (e.g. ,the total name)make up a ______.
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Page 11
Chapter 10: Dental Patient Scheduling
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22 Verified Questions
22 Flashcards
Source URL: https://quizplus.com/quiz/22265
Sample Questions
Q1) The dentist has told you that 5 units are needed to complete a procedure.What information do you need to schedule the appointment?
A)Customized code for the procedure
B)Other staff who will be required to complete the procedure
C)Instruments needed for the procedure
D)Number of minutes in the unit (e.g. ,10,15)
Q2) The notation "tp 2:15" in the appointment book identifies:
A)a procedural code-"tooth pulled 2 hr 15 min"
B)a chronically late patient-"told patient 2:15 PM"
C)an unavailable appointment slot-"time protect 2:15 PM"
D)a partial insurance payment-"total payment 2:15 ratio"
Q3) Which of the following is not key to maximizing scheduling efficiency?
A)The amount of money collected and the extent of treatment provided on a daily basis
B)The time of day that the dental healthcare team works smarter and faster
C)A procedure that may require utilization of an extended function dental assistant
D)The person who handles the scheduling
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Chapter 11: Recall Systems
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20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/22266
Sample Questions
Q1) Which of the following is an appropriate way to inform a patient of an opening in the schedule when filling a cancellation from the call list?
A)"We have several cancellations,tomorrow is there any chance you could come in?"
B)"We have rearranged tomorrow's schedule and have an open appointment are you available tomorrow afternoon at four?"
C)"Mr.Johnson had a heart attack and can't make his appointment tomorrow would you like to have his scheduled appointment time?
D)"Mr.Johnson just cancelled his appointment do you think you could come in tomorrow at 2?"
Q2) What is the most significant problem for patients who seek dental treatment only when they are in pain?
A)Scheduling is difficult because emergency appointments are always necessary.
B)They usually do not follow through with recall appointments.
C)They do not supply a regular reliable income for the dental practice.
D)The healthcare partnership between dental care team and patient cannot be established.
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13
Chapter 12: Inventory Management
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24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/22267
Sample Questions
Q1) What standards should all products used in direct patient care meet?
A)Occupational Safety and Health Administration (OSHA)
B)American Dental Association
C)Dental Assisting National Board
D)Board of Dental Examiners
Q2) Several different classifications of supplies and equipment are found in the dental office.Which statement best describes expendable supplies?
A)Supplies that are used and need to be replenished
B)Supplies that are used only once
C)Items that may be used for longer than 1 to 2 years
D)Supplies and products that may be used for a specified period before they have to be replaced
Q3) Inventory control in a dental practice is focused on _______ supplies and equipment.
A)clinical
B)laboratory
C)business office
D)all of the above
Q4) The acronym OSHA stands for ______.
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Chapter 13: Dental Office Equipment
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21 Verified Questions
21 Flashcards
Source URL: https://quizplus.com/quiz/22268
Sample Questions
Q1) Which of the following statements is true?
A)A headset allows communication between a computer and a telephone.
B)Use of a headset reduces neck muscle strain.
C)Headsets are not practical in the dental office setting.
D)All headsets are attached to the base of a telephone with a long cord.
Q2) A ______ weighs and calculates the correct postage for outgoing mail.
Q3) Small,solar-powered (non-printing)desktop calculators are highly recommended for use in the dental office.
A)True
B)False
Q4) Which of the following is the best way to relay confidential information?
A)Speaker phone
B)Manual (paper)memo
C)Intercom
D)Voice mail
Q5) Which of the following is not an example of operating system software?
A)MS Windows
B)Mac OS X
C)Eaglesoft
D)Unix
15
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Chapter 14: Financial Arrangements and Collection
Procedures
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24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/22269
Sample Questions
Q1) Fill in the blank:
One advantage of a/an _______ is that an external agency assumes the risk for collecting the charges.
A)outside payment plan
B)divided payment plan
C)credit card payment
D)both A and C
Q2) After the treatment plan has been developed,the financial plan will be written up and presented to the patient.Whose responsibility is it to monitor compliance with the plan and initiate collection procedures when the plan is not followed?
A)The office manager
B)The dentist
C)The administrative dental assistant
D)The bookkeeper
Q3) A copayment is the portion of the dental statement for which the insurance company is financially liable.
A)True
B)False
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Chapter 15: Dental Insurance Processing
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24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/22270
Sample Questions
Q1) Where should copies of the Explanation of Benefits (EOB)be filed?
A)In the clinical records
B)In a file for the month in which the claim was billed
C)In a file for the specific insurance company
D)In a file for the month in which the claim was paid
Q2) Maximum coverage can be described as:
A)a set dollar amount that the patient must pay each year before insurance benefits are paid.
B)the total amount a patient can be charged during a year.
C)the total dollar amount an insurance company will pay during the year.
D)the total dollar amount the insurance plan pays during the patient's lifetime.
Q3) Once submitted,a paper dental claim has a turnaround time of approximately _______,while an electronically submitted claim has a turnaround of _______.
A)1 week,1 to 2 days
B)1 to 2 days,1 week
C)1 month,7 to 10 days
D)7 to 10 days,1 month
Q4) How many data items must be entered to complete the ADA Dental Claim Form?
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Page 17
Chapter 16: Bookkeeping Procedures: Accounts Payable
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23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/22271
Sample Questions
Q1) A(n)_______ is a list that summarizes all invoices sent during the month.
A)accounting report
B)statement
C)pegboard copy
D)payment authorization
Q2) An invoice is a list of purchased items and their charges.What do you call a list of the totals of all the invoices?
A)Ledger
B)Deposit slip
C)Statement
D)Register
Q3) All employment tax records must be kept for a period of _____ years.
A)2
B)4
C)5
D)7
Q4) How long must payroll records be kept?
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Chapter 17: Bookkeeping Procedures: Accounts Receivable
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24 Verified Questions
24 Flashcards
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Sample Questions
Q1) When transactions are posted in a computerized accounting system,the information is stored in the patient's database and is used to generate:
A)the patient's ledger.
B)the patient's billing statement.
C)the insurance claim.
D)all of the above.
Q2) Which of the following reports are used to determine the cost of operating the dental practice?
A)Financial reports
B)Accounts receivable reports
C)Profit and loss statements
D)Aging reports
Q3) In a computerized system,which of the following alerts other members of the team that the patient has arrived?
A)Change the patient's status in the electronic scheduler to "in the office."
B)Ask the patient to update his/her health history at the computer kiosk.
C)Use the light intercom to announce the patient's arrival.
D)Queue the system to process the insurance claim.
Q4) _______ are used to illustrate different financial and patient trends.
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Chapter 18: Employment Strategies
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22 Verified Questions
22 Flashcards
Source URL: https://quizplus.com/quiz/22273
Sample Questions
Q1) When you are accepting a job offer,your decision should be based on all the following,except:
A)salary and benefits.
B)identity of your direct supervisor.
C)work schedule.
D)vacation schedule.
Q2) What type of resume places skills and abilities first,according to importance,regardless of the time of occurrence?
A)Chronological resume.
B)Functional resume.
C)Hybrid resume.
D)Typical resume.
Q3) An advantage of becoming a dental assistant educator may include which of the following?
A)Sharing of knowledge and experience with others
B)No additional educational requirements are necessary
C)Promoting the development of computer skills
D)Work setting is within a university facility.
Q4) What is an employment agreement?
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