Dental Practice Management Practice Exam
Course Introduction
Dental Practice Management is a comprehensive course designed to equip students with the essential knowledge and skills required to successfully operate and lead a modern dental practice. The curriculum covers key topics such as effective patient communication, appointment scheduling, billing and insurance processing, human resource management, marketing strategies, legal and ethical obligations, and financial planning. Through case studies and practical scenarios, students will learn how to optimize practice efficiency, maintain regulatory compliance, and create a positive work environment while delivering high-quality patient care. This course prepares future dental professionals to navigate the business aspects of dentistry and achieve sustainable practice growth.
Recommended Textbook
The Administrative Dental Assistant 3rd Edition by Linda J Gaylor
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18 Chapters
430 Verified Questions
430 Flashcards
Source URL: https://quizplus.com/study-set/1134
Page 2
Chapter 1: Orientation to the Dental Profession
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22 Verified Questions
22 Flashcards
Source URL: https://quizplus.com/quiz/22256
Sample Questions
Q1) Which of the following statements is true?
A)The roving assistant has received additional training to provide more independent patient care.
B)Procedures performed by an expanded function assistant are usually reversible.
C)Some states may require licensure of the chairside dental assistant.
D)The term dental auxiliary refers to the dentist.
Answer: B
Q2) A dental assistant may perform intraoral duties not outlined in the state's Dental Practice Act as long as he/she does so under direct supervision of the dentist.
A)True
B)False
Answer: False
Q3) Which of the following is NOT a key role of the dental hygienist?
A)Root planing,scaling,and polishing
B)Replacing lost or damaged tooth structure
C)Processing and evaluating radiographs
D)Applying pit and fissure sealant
Answer: B
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3
Chapter 2: Dental Basics
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27 Verified Questions
27 Flashcards
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Sample Questions
Q1) In which of the following rooms (or areas)are contaminated instruments cleaned,packaged,and prepared for reuse?
A)Treatment room
B)Dark room
C)Laboratory area
D)Sterilization area
Answer: D
Q2) The surface of a tooth that faces the tongue or the inside of the mouth is termed: A)mesial.
B)distal.
C)lingual.
D)labial.
Answer: C
Q3) Prophylactic treatment includes:
A)replacing missing teeth with an artificial tooth or teeth.
B)restoring the function of posterior teeth.
C)providing thin coverage on facial surfaces.
D)removing stains and deposits and polishing teeth.
Answer: D
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Page 4
Chapter 3: Communication Skills and Telephone Techniques
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20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/22258
Sample Questions
Q1) In effective communication,the sender of the message is responsible for
A)selecting the best medium for the message
B)listening to the complete message
C)initiating feedback
D)completing the message transfer before changing the subject
Answer: A
Q2) Which of the following is the recommended technique for conveying a message when the receiver of the message is tired,angry,preoccupied,or in pain?
A)Wait to convey the message.
B)Rephrase the message.
C)Select a different medium for the message.
D)All of the above
Answer: D
Q3) Which of the following is not an example of interpersonal communication?
A)A face-to-face conversation
B)A telephone conversation
C)A voice mail message
D)A video conference
Answer: C
Page 5
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Chapter 4: Written Correspondence
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22259
Sample Questions
Q1) When paragraphing,care should be taken to _______.
A)create paragraphs of equal length
B)make the first paragraph shorter than proceeding paragraphs
C)make the first paragraph longer than proceeding paragraphs
D)Create paragraphs of alternating lengths (short,long,short )
Q2) The student extern asks you to explain the correct way to fold and insert a business letter into an envelope for mailing.You explain the procedure with which of the following statements?
A)Fold the letter in half lengthwise and then crosswise with the type visible when removed from the envelope.
B)Fold the letter in thirds by folding the top and middle over the bottom section;fold each side inward,so that the letter will fit into the envelope.
C)No specific rules are necessary as long as the letter fits neatly into the envelope.
D)Fold the bottom third over the middle third minus 1/4";fold the middle and bottom thirds up,leaving a 1/4"tab;insert into the envelope so the letter can be removed by pulling on the tab at the top of the letter.
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Chapter 5: Patient Relations
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24 Verified Questions
24 Flashcards
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Sample Questions
Q1) Dealing with an angry patient requires special talents.Which of the following actions can the assistant use to deal with the patient who is angry?
A)Try to change the subject to avoid a scene.
B)Refer the patient to another member of the team.
C)Ask the patient,"How would you handle this situation?"
D)Involve other members of the team to get a different perspective on the problem.
Q2) Each person who answers the telephone should _______.
A)use a unique script
B)use the same script
C)avoid the use of a script
D)read the script,word for word
Q3) A new patient consultation should take between _______.
A)20 and 30 minutes
B)15 and 20 minutes
C)10 and 15 minutes
D)5 and 10 minutes
Q4) Patients who must wait longer than ______ should be given options to make the wait more comfortable.
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7
Chapter 6: Dental Healthcare Team Communications
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22 Verified Questions
22 Flashcards
Source URL: https://quizplus.com/quiz/22261
Sample Questions
Q1) In a professional setting,patients seldom detect tension between members of the dental healthcare team.
A)True
B)False
Q2) The practice philosophy should focus on three specific points.Which of the following is not addressed in the practice philosophy?
A)The core values of the dental practice
B)The roles and responsibilities of various dental team members
C)The types of services provided
D)The purpose of the dental practice
Q3) The office manager is reluctant to deal with issues and problems within the staff.She tells staff to work it out or just ignores the fact that there is a problem.Her style of conflict handling is the _______ style.
A)dominating
B)avoiding
C)compromising
D)integrating
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Chapter 7: Computerized Dental Practice
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22 Verified Questions
22 Flashcards
Source URL: https://quizplus.com/quiz/22262
Sample Questions
Q1) A computerized account identifies _______.
A)the person receiving dental treatment
B)the person who is financially responsible for paying the account
C)the legal guardian or head of household
D)the patient's insurance company
Q2) The ______ is a unique identification number for healthcare providers that is required on all electronic transactions.
Q3) Title,menu,tool,power,and status bars are basic elements of a Windows program.However,most updated dental practice management programs do not use a Windows format.
A)The first statement is true;the second statement is false.
B)The first statement is false;the second statement is true.
C)Both statements are true.
D)Both statements are false.
Q4) A printout that lists all payments made by the patient for tax reporting is called a/an _______.
A)walkout statement
B)(ICD)-9
C)truth-in-lending statement
D)year-end summary
Page 9
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Chapter 8: Patient Clinical Records
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23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/22263
Sample Questions
Q1) If a mistake is made in the clinical record,what procedure should be followed to make the correction?
A)Replace the form and rewrite the information.
B)Use "white-out" to cover the error,and rewrite the information over it.
C)Cross it out so it is illegible,and write the error.
D)Cross out the error with a single line,date and initial the error,and then write the correction information.
Q2) What is the most important reason why complete medical history is taken before dental treatment is provided?
A)It should not be taken because it violates the patient's confidentiality.
B)So the dentist will be aware of any medication the patient is taking
C)Because the patient's medical doctors are reluctant to release information to a dental office
D)Careful review of medical history will alert the dentist to possible interactions between dental and medical treatment.
Q3) The clinical chart notation NSF is an abbreviation for ______.
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Chapter 9: Information Management
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23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/22264
Sample Questions
Q1) Which of the following is true?
A)Lateral files contained in cabinets are the most susceptible to fire and water damage.
B)Records should be returned to the file cabinet at the end of each week.
C)Recapturing information lost in a computer system is fairly inexpensive.
D)Records should never be removed from the office.
Q2) Which of the following is considered incorrect filing protocol?
A)The first letter that is different in any unit determines the alphabetic order.
B)Nicknames are treated as first names.
C)Initials are filed as if they were spelled out.
D)Abbreviations are filed as written.
Q3) Which HIPAA rule covers the protection of all PHI in paper form?
A)HIPAA Security Rule
B)HIPAA Privacy Rule
C)HIPAA Patient Confidentiality Rule
D)HIPAA Security Gatekeeper Rule
Q4) One or more filing units (e.g. ,the total name)make up a ______.
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Chapter 10: Dental Patient Scheduling
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22 Verified Questions
22 Flashcards
Source URL: https://quizplus.com/quiz/22265
Sample Questions
Q1) Outlining or configuring the pages of an appointment book is known as:
A)scheduling.
B)bridging.
C)matrixing.
D)dovetailing.
Q2) What is the minimum amount of clean-up time required to properly clean and prepare the treatment room between procedures?
A)3 minutes
B)5 minutes
C)10 minutes
D)15 minutes
Q3) Which is the best description of a difficult patient?
A)One who requires flexibility in appointment scheduling
B)A patient who calls continuously and wants to speak with the dentist
C)Any patient who requires extra time and energy
D)A patient who is slow in paying the bill
Q4) Appointment books contain protected health information (PHI)and must be kept out of sight.
A)True
B)False
Page 12
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Chapter 11: Recall Systems
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20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/22266
Sample Questions
Q1) The average recall appointment includes all the following except:
A)an examination.
B)radiographs.
C)surgical procedures.
D)prophylaxis.
Q2) Which of the following is a benefit of the recall system for the dental practice?
A)It ensures a steady flow of patients through regularly scheduled appointments.
B)Some insurance carriers offer the incentive of providing higher percentages of coverage in increments for dental treatment when it is received by patients on a regular basis.
C)Insurance carriers encourage preventive dentistry.
D)The amount of time a patient needs to spend in the office is reduced.
Q3) The dental healthcare team forms a partnership with patients by_______.
A)maintaining patient confidentiality
B)motivating good dental health habits
C)educating patients about the benefits of home dental care
D)both B and C
Q4) Patients may get frustrated and seek another dentist if they cannot schedule an appointment within ______.
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Chapter 12: Inventory Management
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24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/22267
Sample Questions
Q1) The acronym OSHA stands for ______.
Q2) The dental practice's _______ outlines established safety procedures,which must be followed by each employee.
A)MSDS
B)hazardous communication program
C)inventory control system
D)master list
Q3) Which of the following is not one of the steps that should be followed when a shipment of supplies is accepted for the dental office?
A)Check that the correct number of boxes or items shipped.
B)Inventory the content of the boxes.
C)Check the invoice against the original order.
D)Prepare the payment from the submitted invoice.
Q4) Combustible items should not be stored ______.
A)in cool places
B)in dark areas
C)near a heat source
D)in large quantities
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Chapter 13: Dental Office Equipment
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21 Verified Questions
21 Flashcards
Source URL: https://quizplus.com/quiz/22268
Sample Questions
Q1) Environmental temperature and humidity must be maintained at a comfortable level for personnel and patients,as well as for proper function of the computer equipment.The recommended humidity level is:
A)20%-30%.
B)30%-40%.
C)40%-60%.
D)70%-80%.
Q2) Under what situations should information not be sent via facsimile (fax)machine?
A)When information includes patient information
B)After normal office hours
C)When security cannot be confirmed
D)When notification of receipt is necessary
Q3) Which of the following is the best way to relay confidential information?
A)Speaker phone
B)Manual (paper)memo
C)Intercom
D)Voice mail
Q4) A ______ weighs and calculates the correct postage for outgoing mail.
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Chapter 14: Financial Arrangements and Collection
Procedures
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24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/22269
Sample Questions
Q1) Which of the following statements is true?
A)Open-ended questions are effective when a collection call is placed.
B)Patients usually complete their scheduled treatment even when they owe the dentist money.
C)It is unusual for a patient to become angry during a collection call.
D)You will get better results,when placing a collection call,with a voice that is commanding,authoritative,and judgmental.
Q2) Stickers or stamps placed on the statement signify which level of the collection process?
A)Level one
B)Level two
C)Level three
D)Level four
Q3) What has proved to be the most effective method for collecting unpaid bills?
A)Repeated bills
B)Letters
C)Telephone calls
D)E-mail messages
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Chapter 15: Dental Insurance Processing
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24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/22270
Sample Questions
Q1) A patient is in need of an expensive dental procedure.He tells you that although it would be covered at 80% now,in 1 month,it will be covered at 90% when the new benefit year begins.You know that his insurance has:
A)a fixed fee schedule.
B)an incentive program.
C)a capitation program.
D)direct reimbursement.
Q2) Which of the following statements is false?
A)Patients with dual coverage do not get to decide who is going to be the primary carrier.
B)The primary carrier is always billed before the secondary carrier.
C)The gender rule assigns primary coverage to the mother when secondary coverage for children is determined.
D)The secondary insurance company will not pay more than the residual balance.
Q3) Insurance companies calculate eligibility on a(n)_______ basis.
A)daily
B)weekly
C)monthly
D)annual
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Chapter 16: Bookkeeping Procedures: Accounts Payable
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23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/22271
Sample Questions
Q1) Which of the following is not needed to reconcile an account?
A)Check register
B)Payroll records
C)Deposit records
D)Bank statements
Q2) All employment tax records must be kept for a period of _____ years.
A)2
B)4
C)5
D)7
Q3) Which of the following is not an acceptable method of voiding a check?
A)Write VOID in the check memo area.
B)Write VOID across the face of the check.
C)Tear the check in half and tape it back together,after writing VOID in the check signature area.
D)Tear the signature area from the check.
Q4) How long must payroll records be kept?
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18
Chapter 17: Bookkeeping Procedures: Accounts Receivable
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24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/22272
Sample Questions
Q1) When transactions are posted in a computerized accounting system,the information is stored in the patient's database and is used to generate:
A)the patient's ledger.
B)the patient's billing statement.
C)the insurance claim.
D)all of the above.
Q2) Superbills are regularly used as routing slips.Routing slips must be kept from the sight of all unauthorized personnel.
A)The first statement is true;the second statement is false.
B)The first statement is false;the second statement is true.
C)Both statements are true.
D)Both statements are false.
Q3) Fill in the blank:
A/an _______ is created when a patient pays for treatment in advance.
A)account balance
B)balance adjustment
C)service charge
D)credit balance
Q4) _______ are used to illustrate different financial and patient trends.
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Chapter 18: Employment Strategies
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22 Verified Questions
22 Flashcards
Source URL: https://quizplus.com/quiz/22273
Sample Questions
Q1) What is an employment agreement?
Q2) You are considering the advantages of working in a small dental practice.Which of the following is an advantage of a small practice?
A)Networking
B)Cross-training in business office and clinical skills
C)Increased opportunity for advancement
D)Greater number of choices in benefits package
Q3) What set of personal qualities,habits,attitudes,and social skills are needed for successful job performance?
A)Hybrid skills
B)Technical skills
C)Hard skills
D)Soft skills
Q4) Your instructor has suggested that you include work samples in your personal career portfolio.Of the following,which would you include in this section?
A)A recent performance review
B)Samples of professional letters you have written
C)Certifications you have earned
D)Records of published articles
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