Dental Practice Financial Management
Pre-Test Questions
Course Introduction
Dental Practice Financial Management provides students with fundamental knowledge and essential skills for effectively managing the financial aspects of a dental practice. The course covers topics such as budgeting, accounting principles, cost analysis, revenue cycle management, insurance billing, payroll administration, and strategic planning. Students will learn to interpret financial statements, assess cash flow, and make data-driven decisions to enhance practice profitability and sustainability. Emphasis is placed on ethical financial practices, regulatory compliance, and using financial tools to support business growth, ensuring that future dental professionals are equipped to successfully operate and manage their own practices or contribute to group practices.
Recommended Textbook
Practice Management for the Dental Team 7th Edition by Betty Ladley Finkbeiner
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18 Chapters
332 Verified Questions
332 Flashcards
Source URL: https://quizplus.com/study-set/1273 Page 2
Chapter 1: The Business of Dentistry
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17 Verified Questions
17 Flashcards
Source URL: https://quizplus.com/quiz/25108
Sample Questions
Q1) Management is defined as:
A) the process of providing quality care for the patient.
B) the act of leading a team of persons to accomplish goals and objectives.
C) an enterprise in which one is engaged to achieve a livelihood.
Answer: B
Q2) Process culture
A)Teams formed to solve problem
B)Authoritarian leadership
C)Feedback does not exist in this environment.
D)Cross-departmental communication to achieve goals
E)Fear and distrust exist in this environment.
Answer: C
Q3) Financial activities should take place in the clinical area of the dental office.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Dental Team Management
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13 Verified Questions
13 Flashcards
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Sample Questions
Q1) Time management involves:
A) planning ahead.
B) following through.
C) delegating work to others.
D) all of the above.
Answer: D
Q2) Which of the following topics can be discussed during an interview with a prospective employee?
A) Spouse's income
B) Marital status
C) Child care arrangements
D) Interest in continuing education in the office
Answer: D
Q3) Which of the following questions may be asked during an interview with a prospective employee?
A) "Where were you born?"
B) "Do you have any handicaps?"
C) "Do you own a home?"
D) "What was your absentee record at your previous place of employment?"
Answer: D
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Chapter 3: Patient Management
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15 Verified Questions
15 Flashcards
Source URL: https://quizplus.com/quiz/25110
Sample Questions
Q1) Newsletters are examples of which type of marketing?
A) Internal
B) External
C) Both
D) Neither
Answer: C
Q2) Which of the following statements should you avoid during communication with a patient?
A) "This won't hurt."
B) "You are making a wise investment."
C) "We will need about an hour."
D) "The dentist is with a patient."
Answer: A
Q3) A patient in the reception room is clenching the arms of the chair. You notice this and respond by doing which of the following?
A) Tell her that it won't be long until the dentist will see her.
B) Sit beside her, ask if she is okay, and try to make her comfortable.
C) Offer her a cup of coffee.
D) Offer her some antidepressants.
Answer: B
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Chapter 4: Legal and Ethical Issues in the Dental Business
Office
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32 Verified Questions
32 Flashcards
Source URL: https://quizplus.com/quiz/25111
Sample Questions
Q1) If found guilty of a criminal complaint, the defendant is only required to pay for damages.
A)True
B)False
Q2) A dentist moves to another state without informing his or her patients and fails to care for patients still in need of care and attention. This action is referred to as: A) fraud.
B) abandonment.
C) negligence.
D) assault and battery.
Q3) A patient is consistently late and fails to keep appointments without advance notice to the practice. The dentist gets fed up and decides not to treat the patient anymore. What charges could be brought against the dentist?
A) Abandonment
B) Assault and battery
C) Invasion of privacy
D) Criminal law
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Page 6
Chapter 5: Technology in the Business Office
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23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/25112
Sample Questions
Q1) Data entered into a row or column in an electronic spreadsheet are known as: A) cells.
B) units.
C) equations.
D) gigabytes.
Q2) A multitask machine could include a scanner, a fax machine, and an answering machine.
A)True
B)False
Q3) The acronym CD-ROM stands for compacted data read-only memory.
A)True
B)False
Q4) Digital cameras are not used in the dental office because the photographs need to be developed and put in the patient's record.
A)True
B)False
Q5) The administrative assistant is responsible for input and output of computer operations.
A)True
B)False
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Chapter 6: Office Design and Equipment Placement
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13 Verified Questions
13 Flashcards
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Sample Questions
Q1) Most dental offices prefer to use couches in the reception room because it makes the room seem more comfortable and it is easier to talk to people.
A)True
B)False
Q2) In 1970, the ___ Act was passed to ensure dental healthcare workers have a safe working environment.
A) OSHA
B) ADA
C) DANB
D) CDC
Q3) In compliance with the Americans with Disabilities Act, which of the following are considered to be a requirement for dental offices?
A) Designating handicapped parking areas
B) Installing grab bars
C) Widening doors and doorways to accommodate wheelchairs and other devices
D) All of the above
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8
Chapter 7: Working With Dental Office Documents
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27 Verified Questions
27 Flashcards
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Sample Questions
Q1) HIPAA requires that the dental patient receive written notice of information practices and an accounting of disclosures. The intent is to protect which of the following?
A) Civil rights
B) Privacy
C) Dentist's authority
Q2) HIPAA applies only to clinical records that are transmitted electronically, not financial records.
A)True
B)False
Q3) If an administrative assistant chooses to transmit a transaction about a patient electronically, under which act does this task fall?
A) ADA
B) HHS
C) HIPAA
D) NIOSHA
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9
Chapter 8: Storage of Business Records
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12 Verified Questions
12 Flashcards
Source URL: https://quizplus.com/quiz/25115
Sample Questions
Q1) A file that includes items to be completed in the future is referred to as a/the:
A) chronologic system.
B) alpha system.
C) numeric system.
D) tickler file.
Q2) ___ is the way to determine under which name an item needs to be filed.
A) Inspecting
B) Indexing
C) Coding
D) Sorting
Q3) An electronic code at the bottom of a document includes the following data: Bldg.C/Crichton/Letter/Ref.MJRadick.
It is likely that the second listing is the:
A) office location.
B) originator.
C) directory name.
D) document name.
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Chapter 9: Written Communications
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24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/25116
Sample Questions
Q1) If you use spell-check on a computer software system, you can be assured that all words in a letter will be spelled correctly.
A)True
B)False
Q2) Which of the following statements is(are) true regarding the use of electronic mail?
A) Confidentiality of patient information must be maintained.
B) An appropriate closing must be used.
C) It takes more time to process than U.S. Postal Service mail.
D) a and b
Q3) E-mail does not require the same concern for punctuation and formatting that a letter does. It is just a quick system of messaging and does not require the same concerns that a letter does.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
Q4) The USPS and UPS are synonymous terms.
A)True
B)False
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Chapter 10: Telecommunications
16
16 Flashcards
Source URL: https://quizplus.com/quiz/25117
Sample Questions
Q1) Which of the following sentences should be avoided when communicating with a patient?
A) "Thank you for waiting, Mrs. Jones."
B) "The dentist is running late."
C) "I appreciate your cooperation."
D) "Mrs. Jones, the dentist will see you now."
Q2) A hands-free telephone allows the administrative assistant to save time while multitasking.
A)True
B)False
Q3) What would be the best way to explain to a child that his tooth will be anesthetized?
A) "The dentist is going to give you a shot beside your tooth."
B) "Big kids don't cry."
C) "The dentist is going to put your tooth to sleep."
D) "When we do this, it will only hurt for a little while."
Q4) A stand-alone answering machine has the capability to send messages to various locations.
A)True
B)False
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Chapter 11: Appointment Management Systems
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11 Verified Questions
11 Flashcards
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Sample Questions
Q1) Which time of day is considered most appropriate when treating young children?
A) Just prior to nap time
B) Immediately following nap time
C) Early morning
D) Late in the day
Q2) The objectives of good appointment book management include all except which of the following?
A) Maximize productivity
B) Reduce staff tension
C) Maintain concern for patient needs
D) Allow for minimum down time
Q3) Which of the following types of treatment are commonly dovetailed in an appointment schedule?
A) Dental laminate preparation
B) Oral prophylaxis
C) Denture adjustment
D) Crown preparation
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13
Chapter 12: Recall Systems
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7 Verified Questions
7 Flashcards
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Sample Questions
Q1) All of the following are examples of how to keep patients informed of the dental procedures the dental office offers except:
A) newsletters.
B) before and after photographs.
C) telephone calls.
D) brochures.
Q2) A recall system involves only making appointments for teeth cleaning.
A)True
B)False
Q3) The administrative assistant has failed to maintain the recall system for the past month. Which is likely to occur?
A) There is evidence of decreased productivity.
B) Patients will not mind.
C) There will be more time to work on incomplete projects.
Q4) The dental office staff must inform the patient he will be removed from the system if he has not been in the office for a period of years.
A)True
B)False
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Chapter 13: Inventory Systems and Supply Ordering
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16 Verified Questions
16 Flashcards
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Sample Questions
Q1) What type of supply is a curing light used in a dental office?
A) Expendable
B) Nonexpendable
C) Capital
D) Variable
Q2) Whose responsibility is it to note all supplies needed for the dental office?
A) Administrative assistant
B) Dental hygienist
C) Dental assistant
D) All of the above
Q3) A packing slip is an enumeration of the contents of a package received from a supplier.
A)True
B)False
Q4) Which of the following items is an expendable item?
A) Patient napkin
B) Computer
C) Software
D) Autoclavable evacuator tip
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Chapter 14: Dental Insurance
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18 Verified Questions
18 Flashcards
Source URL: https://quizplus.com/quiz/25121
Sample Questions
Q1) What are the consequences of sending unnecessary information when filing an insurance claim form?
A) No payment will ever be made.
B) Processing of the form will be delayed.
C) There are no consequences.
Q2) Which of the following terms is used to identify the compensation made for damage, loss, or injury?
A) Indemnity
B) Insurance
C) Introductory
D) Incomplete
Q3) A denture and a crown are categorized as the same type of treatment in the ADA Code on Dental Procedures and Nomenclature.
A)True
B)False
Q4) Medicaid is a federally mandated dental care program for children and older adults.
A)True
B)False
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Page 16
Chapter 15: Financial Systems: Accounts Receivable
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12 Verified Questions
12 Flashcards
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Sample Questions
Q1) Which of the following statements is not true about the Fair Debt Collection Practices Act?
A) Debtors may not be subjected to harassment or abusive treatment.
B) Debtors may not be called at inconvenient places or times, such as before 9 AM or after 9 PM.
C) No one except the debtors may be told they are delinquent in their bill.
D) Messages of delinquency may be left on an answering machine provided you mention the delinquent person's name in the message.
Q2) Accounts receivable refers to all financial accounts that the dentist owes.
A)True
B)False
Q3) Which accounting term indicates the amount incoming to a dental practice?
A) Overhead
B) Gross income
C) Accounts receivable
D) Net income
E) Petty cash
Q4) Identify theft does not happen in the dental office.
A)True
B)False
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Chapter 16: Other Financial Systems
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30 Verified Questions
30 Flashcards
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Sample Questions
Q1) Certified checks and money orders generally involve fees, whereas cashier's checks are issued free of charge.
A)True
B)False
Q2) A petty cash fund requires less accuracy than a checking account.
A)True
B)False
Q3) FICA taxes include Social Security and Medicare taxes.
A)True
B)False
Q4) Checks can be signed by the administrative assistant if this person's name is on a signature card required by the bank. In all cases, a power of attorney form must also be completed.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
Q5) Net pay is the amount of earnings before deductions are taken.
A)True
B)False
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Chapter 17: Infection Control Systems
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31 Verified Questions
31 Flashcards
Source URL: https://quizplus.com/quiz/25124
Sample Questions
Q1) General work clothes are not considered protection against exposure to blood, bodily fluids, and saliva.
A)True
B)False
Q2) Reusing gloves after washing them increases the risk of disease transmission.
A)True
B)False
Q3) Infection control in the dental office is the responsibility of:
A) the dentist.
B) the clinical dental assistant.
C) the dental hygienist.
D) the office manager.
E) all dental staff.
Q4) The category of infection in which the patient is the source of the infection is called:
A) cross-infections.
B) autogenous infections.
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Page 19
Chapter 18: Planning and Managing Your Career Path
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14 Verified Questions
14 Flashcards
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Sample Questions
Q1) Before asking for a raise, you should conduct a self-evaluation to determine if you are justified in making such a request.
A)True
B)False
Q2) All of the following are considered hard skills that dentists look for in an employee except:
A) teamwork skills.
B) positive attitudes.
C) technical skills.
D) leadership skills.
Q3) What is the percentage of jobs obtained through networking?
A) 10%
B) 30%
C) 75%
D) 80%
Q4) The average median salary of a Certified Dental Assistant in 2008 was $18 an hour.
A)True
B)False
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Page 20