Dental Practice Administration
Review Questions
Course Introduction
Dental Practice Administration focuses on the essential principles and practices required to successfully manage and operate a modern dental clinic. The course covers topics such as patient management, appointment scheduling, billing and insurance processes, inventory control, human resource management, marketing strategies, legal and ethical considerations, and the use of dental office technology. Emphasis is placed on developing effective communication skills, leadership abilities, and decision-making techniques to create a productive, patient-centered work environment. Students will gain practical knowledge and organizational skills to efficiently oversee daily operations and enhance the overall patient experience.
Recommended Textbook
Practice Management for the Dental Team 7th Edition by Betty Ladley Finkbeiner
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18 Chapters
332 Verified Questions
332 Flashcards
Source URL: https://quizplus.com/study-set/1273 Page 2
Chapter 1: The Business of Dentistry
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17 Verified Questions
17 Flashcards
Source URL: https://quizplus.com/quiz/25108
Sample Questions
Q1) Multidirectional culture
A)Teams formed to solve problem
B)Authoritarian leadership
C)Feedback does not exist in this environment.
D)Cross-departmental communication to achieve goals
E)Fear and distrust exist in this environment.
Answer: D
Q2) A person's values are established from his or her background or previous experiences.
A)True
B)False
Answer: True
Q3) Power culture
A)Teams formed to solve problem
B)Authoritarian leadership
C)Feedback does not exist in this environment.
D)Cross-departmental communication to achieve goals
E)Fear and distrust exist in this environment.
Answer: B
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Page 3
Chapter 2: Dental Team Management
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13 Verified Questions
13 Flashcards
Source URL: https://quizplus.com/quiz/25109
Sample Questions
Q1) Which of the following topics can be discussed during an interview with a prospective employee?
A) Spouse's income
B) Marital status
C) Child care arrangements
D) Interest in continuing education in the office
Answer: D
Q2) ___ skills involve the ability to understand individuals and communicate effectively.
A) Conceptual
B) Human relations
C) Administrative
D) Employability
Answer: B
Q3) An experienced administrative assistant should not need additional training.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Patient Management
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15 Verified Questions
15 Flashcards
Source URL: https://quizplus.com/quiz/25110
Sample Questions
Q1) Maslow's theory is based on the choices patients have, and Rogers' theory is based on the patient's own facts, experiences, and feelings.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
Answer: C
Q2) Which of the following is not part of an office policy?
A) Office hours
B) Payment policy
C) Infection-control policies
D) All of the above would be included in an office policy.
Answer: D
Q3) ___ can occur when you are concentrating on an issue separate from the task at hand.
A) Prejudging
B) Preoccupation
C) Perception
D) Interception
Answer: B
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Chapter 4: Legal and Ethical Issues in the Dental Business
Office
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32 Verified Questions
32 Flashcards
Source URL: https://quizplus.com/quiz/25111
Sample Questions
Q1) When making an ethical decision, it is wise to remember that there is no right way to do a wrong thing.
A)True
B)False
Q2) Implied consent or duties flow automatically from the relationship of the patient and the dental healthcare worker.
A)True
B)False
Q3) Direct supervision in most states refers to the dentist being physically present in the office and assigning a task to a dental assistant or dental hygienist for a patient of record. The dentist examines the patient prior to and directly after the treatment is rendered by the assistant or hygienist.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
Q4) Law can be divided into two classifications-civil and criminal.
A)True
B)False
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Chapter 5: Technology in the Business Office
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23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/25112
Sample Questions
Q1) Which of the following would you need to consider when conducting a feasibility study?
A) Cost
B) Changes in the practice
C) Ability of the staff
D) All of the above
Q2) The four information processing cycle operations are input, process, ___, and storage.
A) output
B) connection
C) data
D) outsource
Q3) Digital cameras are not used in the dental office because the photographs need to be developed and put in the patient's record.
A)True
B)False
Q4) A zip disk holds more information than a floppy disk.
A)True
B)False
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Chapter 6: Office Design and Equipment Placement
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13 Verified Questions
13 Flashcards
Source URL: https://quizplus.com/quiz/25113
Sample Questions
Q1) When seated at a computer workstation, an ergonomically correct body position should include all except which of the following?
A) The thighs should be parallel to the floor.
B) When using the keyboard, the arms should be positioned so that the forearms are at a 30-degree angle.
C) The back and neck should be erect.
D) The buttocks should be well supported with the seat base of the chair about 16 to 19 inches from the floor.
Q2) Which of the following agencies or acts affects the physical design of the dental office?
A) American Dental Association
B) Environmental Protection Agency
C) Americans with Disabilities Act of 1990
D) Federal Architectural Agency
Q3) Which organization requires employers to provide a hazard-free work environment?
A) American Dental Association (ADA)
B) Environmental Protection Agency (EPA)
C) Occupational Safety and Health Administration (OSHA)
D) Dental Assistant National Board (DANB)
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Page 8
Chapter 7: Working With Dental Office Documents
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27 Verified Questions
27 Flashcards
Source URL: https://quizplus.com/quiz/25114
Sample Questions
Q1) All of the following are considered nonessential documents except:
A) announcements.
B) pamphlets.
C) personal reminders.
D) petty cash vouchers.
Q2) The Health Insurance Portability and Accountability Act of 1996 (HIPAA) was conceived to protect electronic patient health information.
A)True
B)False
Q3) All data entered on a patient's clinical record should be dated, include accurate and complete information, and be initialed by the treating dentist and assistant.
A)True
B)False
Q4) How many teeth are present in the primary dentition?
A) 10
B) 20
C) 32
D) 52
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Page 9
Chapter 8: Storage of Business Records
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12 Verified Questions
12 Flashcards
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Sample Questions
Q1) A chronologic filing system is a method of filing by date. An example of such a filing system is a recall.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
Q2) ___ is the way to determine under which name an item needs to be filed.
A) Inspecting
B) Indexing
C) Coding
D) Sorting
Q3) The act of removing records from files, using proper "charge-out" methods, is referred to as:
A) cross-referencing.
B) storing.
C) retrieval.
D) alphabetizing.
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10
Chapter 9: Written Communications
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24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/25116
Sample Questions
Q1) With the use of word processing and graphics software, it is possible to eliminate the purchase of preprinted stationery.
A)True
B)False
Q2) Which of the following is the typical order of a business letter, from top to bottom?
A) Date line, inside address, reference initials, salutation, body of letter, complimentary close, keyed signature
B) Inside address, date line, salutation, body of letter, complimentary close, keyed signature
C) Date line, inside address, salutation, body of letter, complimentary close, keyed signature, reference initials
D) Date line, inside address, salutation, body of letter, complimentary close, reference initials, keyed signature
Q3) The reference initials JSL:bf appear on a letter. The bf indicates the:
A) keyer's initials.
B) writer's initials.
C) initials of the person receiving the letter.
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11
Chapter 10: Telecommunications
16 Verified Questions
16 Flashcards
Source URL: https://quizplus.com/quiz/25117
Sample Questions
Q1) When talking to a patient on the telephone, which is the most courteous action?
A) Hang up as soon as possible.
B) Whoever initiated the call should be the first to terminate it.
C) Tell the patient when you are going to hang up.
D) Close the conversation and hang up quickly so the patient does not continue the conversation.
Q2) The overall volume of your voice is known as the __ component.
A) loudness
B) pitch
C) rate
D) quality
Q3) To develop a good personality on the telephone, which of the following characteristics should one possess?
A) Alertness
B) Naturalness
C) Interest
D) All of the above
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12
Chapter 11: Appointment Management Systems
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11 Verified Questions
11 Flashcards
Source URL: https://quizplus.com/quiz/25118
Sample Questions
Q1) An outline of a dental appointment book is referred to as a:
A) matrix.
B) binder.
C) context.
D) scale down.
Q2) The objectives of good appointment book management include all except which of the following?
A) Maximize productivity
B) Reduce staff tension
C) Maintain concern for patient needs
D) Allow for minimum down time
Q3) The dentist informs you that the patient will need two appointments to complete a porcelain-fused-to-metal crown. These appointments will be to:
A) prepare the tooth and try on the crown.
B) prepare the tooth and take an impression.
C) prepare the tooth and seat the crown.
D) take diagnostic models and make a temporary/provisional crown.
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Chapter 12: Recall Systems
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7 Verified Questions
7 Flashcards
Source URL: https://quizplus.com/quiz/25119
Sample Questions
Q1) All of the following are examples of how to keep patients informed of the dental procedures the dental office offers except:
A) newsletters.
B) before and after photographs.
C) telephone calls.
D) brochures.
Q2) The administrative assistant has failed to maintain the recall system for the past month. Which is likely to occur?
A) There is evidence of decreased productivity.
B) Patients will not mind.
C) There will be more time to work on incomplete projects.
Q3) Which recare system has the patient scheduling appointments before they leave the office?
A) Advanced appointment system
B) Telephone recare system
C) Mail system
D) E-mail system
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Chapter 13: Inventory Systems and Supply Ordering
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16 Verified Questions
16 Flashcards
Source URL: https://quizplus.com/quiz/25120
Sample Questions
Q1) Many dental offices keep a large stock of nonexpendable items at all times.
A)True
B)False
Q2) Credit memo and back order memo are synonymous terms.
A)True
B)False
Q3) What type of supply is a curing light used in a dental office?
A) Expendable
B) Nonexpendable
C) Capital
D) Variable
Q4) Which of the following factors aid in determining the amount of a dental supply to order at one time?
A) Rate of use
B) Shelf life
C) Amount of capital outlay
D) Amount of storage
E) All of the above
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Chapter 14: Dental Insurance
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18 Verified Questions
18 Flashcards
Source URL: https://quizplus.com/quiz/25121
Sample Questions
Q1) Dental claims are only submitted on paper.
A)True
B)False
Q2) When using the ADA code on Dental Procedures and Nomenclature to complete an insurance claim form, each code starts with a D and is followed by:
A) the dentist's initials.
B) the fee for the service.
C) four numerals.
Q3) Federal guidelines require that all Medicaid patients have a right to treatment in all dental offices.
A)True
B)False
Q4) Which of the following is not required on an insurance claim form?
A) Subscriber's social security number
B) Subscriber's date of birth
C) Subscriber's group name
D) Patient's nickname
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Chapter 15: Financial Systems: Accounts Receivable
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12 Verified Questions
12 Flashcards
Source URL: https://quizplus.com/quiz/25122
Sample Questions
Q1) A statement is a list of services that have been rendered. It is also a request for payment.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
Q2) ___ should be maintained separately from the patient's clinical record.
A) Insurance information
B) Financial records
C) Consent forms
D) All of the above
Q3) Which accounting term indicates the amount a dental practice owes others?
A) Gross income
B) Accounts payable
C) Accounts receivable
D) Net income
Q4) Accounts receivable refers to all financial accounts that the dentist owes.
A)True
B)False
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Chapter 16: Other Financial Systems
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30 Verified Questions
30 Flashcards
Source URL: https://quizplus.com/quiz/25123
Sample Questions
Q1) The parts of a check include the following except the:
A) check number.
B) PIN number.
C) ABA bank number.
D) amount of the check.
Q2) The employer has responsibilities for withholding, depositing, paying, and reporting federal income tax.
A)True
B)False
Q3) Checks can be signed by the administrative assistant if this person's name is on a signature card required by the bank. In all cases, a power of attorney form must also be completed.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
Q4) Reconciling a bank account is balancing the bank statement with the check stub/check register balance.
A)True
B)False
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Chapter 17: Infection Control Systems
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31 Verified Questions
31 Flashcards
Source URL: https://quizplus.com/quiz/25124
Sample Questions
Q1) Shaking hands while wearing contaminated examination gloves is a mode of cross-contamination and may cause disease transmission.
A)True B)False
Q2) When possible, single-use or disposable items such as needles and saliva ejectors are the choice of purchase.
A)True B)False
Q3) When treating a patient with hepatitis, the patient is treated differently and additional precautions are taken to prevent cross-contamination.
A)True
B)False
Q4) Training records must be kept for a minimum of 3 years following the training session.
A)True B)False
Q5) Reusing gloves after washing them increases the risk of disease transmission. A)True B)False
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Chapter 18: Planning and Managing Your Career Path
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14 Verified Questions
14 Flashcards
Source URL: https://quizplus.com/quiz/25125
Sample Questions
Q1) When completing a job application, it is wise to obtain two copies: a working copy and a copy to submit to the employer.
A)True
B)False
Q2) The opening of a letter of application should describe your skills and abilities.
A)True
B)False
Q3) Other potential areas of employment for a dental assistant besides private practice include:
A) institutional dentistry.
B) dental manufacturers.
C) research.
D) insurance offices.
E) all of the above.
F) none of the above.
Q4) When preparing a resume for a prospective employer, you should:
A) not take the time to make it look nice.
B) use the lowest-quality printing.
C) create an attractive professional image through your stationery.
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