Dental Office Procedures
Test Preparation
Course Introduction
This course provides a comprehensive overview of administrative and clinical procedures essential for efficient dental office management. Students will learn about patient reception, appointment scheduling, record keeping, billing, insurance processing, and inventory control. Emphasis is placed on effective communication, confidentiality, and the use of dental office management software. Students also explore fundamental infection control and safety practices relevant to front office operations, preparing them to contribute to the smooth operation of a dental practice.
Recommended Textbook
Practice Management for the Dental Team 7th Edition by Betty Ladley Finkbeiner
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18 Chapters
332 Verified Questions
332 Flashcards
Source URL: https://quizplus.com/study-set/1273
Chapter 1: The Business of Dentistry
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17 Verified Questions
17 Flashcards
Source URL: https://quizplus.com/quiz/25108
Sample Questions
Q1) Multidirectional culture
A)Teams formed to solve problem
B)Authoritarian leadership
C)Feedback does not exist in this environment.
D)Cross-departmental communication to achieve goals
E)Fear and distrust exist in this environment.
Answer: D
Q2) Organizational culture is:
A) an attitude.
B) one's experiences.
C) one's beliefs.
D) all of the above.
Answer: D
Q3) Power culture
A)Teams formed to solve problem
B)Authoritarian leadership
C)Feedback does not exist in this environment.
D)Cross-departmental communication to achieve goals
E)Fear and distrust exist in this environment.
Answer: B
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Chapter 2: Dental Team Management
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13 Verified Questions
13 Flashcards
Source URL: https://quizplus.com/quiz/25109
Sample Questions
Q1) Which of the following topics should be avoided during an interview with a prospective employee?
A) Availability to work overtime
B) Career objectives
C) Age of the applicant
D) Interest in working at a satellite office site
Answer: C
Q2) ___ skills involve the ability to understand individuals and communicate effectively.
A) Conceptual
B) Human relations
C) Administrative
D) Employability
Answer: B
Q3) Which of the following would be a solution to eliminating wasted time?
A) Prepare a "to-do" list, and use it.
B) Agree to do as much as humanly possible.
C) Leave some work incomplete so you will always be busy.
D) Schedule meetings with staff more often.
Answer: A
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Page 4
Chapter 3: Patient Management
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15 Verified Questions
15 Flashcards
Source URL: https://quizplus.com/quiz/25110
Sample Questions
Q1) Which of the following is an example of internal marketing?
A) Follow-up calls
B) Lectures
C) Directories
D) Media advertising
Answer: A
Q2) Patient rights include all of the following except to:
A) be informed of all treatment.
B) expect confidentiality of all records.
C) be taught how to maintain good oral health.
D) cancel dental appointments at a moment's notice.
Answer: D
Q3) It is recommended that dental office staff use terms that create a positive environment.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Legal and Ethical Issues in the Dental Business
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32 Verified Questions
32 Flashcards
Source URL: https://quizplus.com/quiz/25111
Sample Questions
Q1) When making an ethical decision, it is wise to remember that there is no right way to do a wrong thing.
A)True
B)False
Q2) When care is given without intent to do bodily harm and without being compensated for the care, it is referred to as:
A) the Americans with Disabilities Act.
B) compliance.
C) the Doctrine of Respondent Superior.
D) the Good Samaritan Act.
Q3) The act of doing something that a reasonably prudent person would not do or not doing something that a reasonably prudent person would do is:
A) fraud.
B) abandonment.
C) negligence.
D) defamation of character.
Q4) Law can be divided into two classifications-civil and criminal. A)True
B)False
6
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Chapter 5: Technology in the Business Office
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23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/25112
Sample Questions
Q1) The four information processing cycle operations are input, process, ___, and storage.
A) output
B) connection
C) data
D) outsource
Q2) With the use of digital technology, radiographs can be transferred to a dental specialist's office in a matter of minutes.
A)True
B)False
Q3) The acronym CPU stands for:
A) central processing unit.
B) common patient units.
C) central patient unity.
D) common processing units.
Q4) Digital cameras are not used in the dental office because the photographs need to be developed and put in the patient's record.
A)True
B)False
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Chapter 6: Office Design and Equipment Placement
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13 Verified Questions
13 Flashcards
Source URL: https://quizplus.com/quiz/25113
Sample Questions
Q1) Patients or staff may be affected by seasonal affective disorder (SAD). A direct consequence of SAD can be winter depression or sleep disorders.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
Q2) To help prevent wrist discomfort or overuse of the wrist, the administrative assistant should:
A) not bend the wrists.
B) use an ergonomic keyboard.
C) use the computer no more than 2 hours in each half-day.
Q3) In 1970, the ___ Act was passed to ensure dental healthcare workers have a safe working environment.
A) OSHA
B) ADA
C) DANB
D) CDC
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Chapter 7: Working With Dental Office Documents
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27 Verified Questions
27 Flashcards
Source URL: https://quizplus.com/quiz/25114
Sample Questions
Q1) There are ___ quadrants and ___ segments in the oral cavity.
A) 2; 4
B) 4; 6
C) 6; 6
D) 10; 5
Q2) HIPAA applies only to clinical records that are transmitted electronically, not financial records.
A)True
B)False
Q3) On which form would you find the information about the patient's insurance coverage?
A) Dental health history form
B) Medical health history form
C) Consent form
D) Registration form
Q4) Which of the following records is considered a vital record?
A) Patient clinical record
B) Bank reconciliation
C) Petty cash voucher
D) Canceled checks
Page 9
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Chapter 8: Storage of Business Records
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12 Verified Questions
12 Flashcards
Source URL: https://quizplus.com/quiz/25115
Sample Questions
Q1) The act of removing records from files, using proper "charge-out" methods, is referred to as:
A) cross-referencing.
B) storing.
C) retrieval.
D) alphabetizing.
Q2) When storing a document electronically, coding should be placed at the bottom of the document indicating the originator, directory name, and document name for easy retrieval. A subdirectory may be used if necessary.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
Q3) Electronic coding used in filing documents generally is:
A) placed at the bottom of the document.
B) placed at the top-right of the document.
C) entered in a notebook.
D) entered onto a separate disk.
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10
Chapter 9: Written Communications
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24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/25116
Sample Questions
Q1) What is wrong with this inside address? Dr. Mark French, DDS 240 English Dr. Tacoma, WA 87346
A) There should not be a comma after "French."
B) The use of "Dr." and "DDS" is redundant.
C) "Dr." in the second line should not be abbreviated.
Q2) E-mail does not require the same concern for punctuation and formatting that a letter does. It is just a quick system of messaging and does not require the same concerns that a letter does.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
Q3) Which classification of mail includes items such as books and miscellaneous material weighing less than 16 ounces?
A) First-class mail
B) Second-class mail
C) Third-class mail
D) Standard class mail
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Page 11
Chapter 10: Telecommunications
16 Flashcards
Source URL: https://quizplus.com/quiz/25117
Sample Questions
Q1) When making an outgoing call, you should announce yourself by saying:
A) "This is Dr. Smith's office calling."
B) "This is Mary from Dr. Smith's office."
C) "Hi, this is Mary."
D) "This is Mary from the office."
Q2) What would be the best way to explain to a child that his tooth will be anesthetized?
A) "The dentist is going to give you a shot beside your tooth."
B) "Big kids don't cry."
C) "The dentist is going to put your tooth to sleep."
D) "When we do this, it will only hurt for a little while."
Q3) Which of the following sentences should be avoided when communicating with a patient?
A) "Thank you for waiting, Mrs. Jones."
B) "The dentist is running late."
C) "I appreciate your cooperation."
D) "Mrs. Jones, the dentist will see you now."
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Chapter 11: Appointment Management Systems
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11 Verified Questions
11 Flashcards
Source URL: https://quizplus.com/quiz/25118
Sample Questions
Q1) When scheduling appointments for a porcelain-fused-to-metal crown, what is the minimum number of appointments needed?
A) One
B) Two
C) Three
D) Four
Q2) In reference to appointment management, prime time refers to:
A) the time during which the dentist performs the most expensive type of treatment.
B) the time most frequently requested by patients.
C) the first 2 hours of the daily schedule.
D) midday appointment times.
Q3) The objectives of good appointment book management include all except which of the following?
A) Maximize productivity
B) Reduce staff tension
C) Maintain concern for patient needs
D) Allow for minimum down time
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13
Chapter 12: Recall Systems
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7 Verified Questions
7 Flashcards
Source URL: https://quizplus.com/quiz/25119
Sample Questions
Q1) Disadvantages of using a telephone recare system include all except which of the following?
A) May not get an answer
B) May disturb the person called
C) May be a practice builder
D) Administrative assistant may be responsible for this system
Q2) The administrative assistant has failed to maintain the recall system for the past month. Which is likely to occur?
A) There is evidence of decreased productivity.
B) Patients will not mind.
C) There will be more time to work on incomplete projects.
Q3) All of the following are examples of how to keep patients informed of the dental procedures the dental office offers except:
A) newsletters.
B) before and after photographs.
C) telephone calls.
D) brochures.
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Chapter 13: Inventory Systems and Supply Ordering
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16 Verified Questions
16 Flashcards
Source URL: https://quizplus.com/quiz/25120
Sample Questions
Q1) What type of supply is a curing light used in a dental office?
A) Expendable
B) Nonexpendable
C) Capital
D) Variable
Q2) Whose responsibility is it to note all supplies needed for the dental office?
A) Administrative assistant
B) Dental hygienist
C) Dental assistant
D) All of the above
Q3) Which of the following items is an expendable item?
A) Patient napkin
B) Computer
C) Software
D) Autoclavable evacuator tip
Q4) Which of the following items is a nonexpendable item?
A) Patient napkin
B) Dental chair
C) Mouth mirror
D) Stationery
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Chapter 14: Dental Insurance
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18 Verified Questions
18 Flashcards
Source URL: https://quizplus.com/quiz/25121
Sample Questions
Q1) What codes and terms are published under the jurisdiction of the American Dental Association and are used for dental insurance?
A) COD
B) CDT
C) USPS
D) OSHA
Q2) What are the consequences of sending unnecessary information when filing an insurance claim form?
A) No payment will ever be made.
B) Processing of the form will be delayed.
C) There are no consequences.
Q3) When using the ADA code on Dental Procedures and Nomenclature to complete an insurance claim form, each code starts with a D and is followed by:
A) the dentist's initials.
B) the fee for the service.
C) four numerals.
Q4) Dental claims are only submitted on paper.
A)True
B)False
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Chapter 15: Financial Systems: Accounts Receivable
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12 Verified Questions
12 Flashcards
Source URL: https://quizplus.com/quiz/25122
Sample Questions
Q1) A statement is a list of services that have been rendered. It is also a request for payment.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
Q2) Accounts receivable refers to all financial accounts that the dentist owes.
A)True
B)False
Q3) Identify theft does not happen in the dental office.
A)True
B)False
Q4) The collection process should have four stages: reminder, inquiry/discussion, urgency, and ultimatum.
A)True
B)False
Q5) The bookkeeping system of choice in the dental office is:
A) manual entry.
B) pegboard.
C) computer software.
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Chapter 16: Other Financial Systems
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30 Verified Questions
30 Flashcards
Source URL: https://quizplus.com/quiz/25123
Sample Questions
Q1) A bank draft is a check drawn by the cashier of one bank on another bank where it has available funds on deposit or credit.
A)True
B)False
Q2) Certified checks and money orders generally involve fees, whereas cashier's checks are issued free of charge.
A)True
B)False
Q3) Which of the following is an employer not required to withhold from an employee's payroll check?
A) FICA
B) Withholding
C) Local income tax where applicable
D) State income tax where applicable
E) Alimony
Q4) The endorsement "For deposit in account of J.L. Lake" is referred to as a(n):
A) blank endorsement.
B) endorsement in full.
C) restrictive endorsement.
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Chapter 17: Infection Control Systems
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31 Verified Questions
31 Flashcards
Source URL: https://quizplus.com/quiz/25124
Sample Questions
Q1) Prior to handing a record to the administrative assistant after treating a patient, the clinical assistant should:
A) retain gloves used during the procedure so as not to delay the patient's checkout at the business office.
B) remove gloves used during the procedure and put on polynitrile gloves.
C) remove gloves used during the procedure and wash hands.
Q2) Which of the following equipment would not be considered for use in hazardous situations?
A) Fire extinguishers
B) Eyewash stations
C) Protective nitrile gloves
D) Patient napkins
E) Masks
Q3) Training records must be kept for a minimum of 3 years following the training session.
A)True
B)False
Q4) Reusing gloves after washing them increases the risk of disease transmission. A)True
B)False
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Chapter 18: Planning and Managing Your Career Path
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14 Verified Questions
14 Flashcards
Source URL: https://quizplus.com/quiz/25125
Sample Questions
Q1) Other potential areas of employment for a dental assistant besides private practice include:
A) institutional dentistry.
B) dental manufacturers.
C) research.
D) insurance offices.
E) all of the above.
F) none of the above.
Q2) All of the following are considered hard skills that dentists look for in an employee except:
A) teamwork skills.
B) positive attitudes.
C) technical skills.
D) leadership skills.
Q3) Which of the following should be avoided during a job interview?
A) Being prepared to answer a variety of questions
B) Being too aggressive
C) Neatness
D) Accuracy
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Page 20