Dental Office Management
Textbook Exam Questions
Course Introduction
Dental Office Management is a comprehensive course designed to introduce students to the administrative and operational aspects of running a successful dental practice. The course covers topics such as effective patient scheduling, billing and insurance processing, record keeping, workplace communication, compliance with health regulations, and the integration of dental practice management software. Through practical examples and case studies, students gain essential skills in customer service, conflict resolution, inventory management, marketing, and leadership within the dental office setting. By the end of the course, students will be prepared to efficiently manage the flow of a dental office while ensuring a positive experience for both patients and staff.
Recommended Textbook
Practice Management for the Dental Team 7th Edition by Betty Ladley Finkbeiner
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18 Chapters
332 Verified Questions
332 Flashcards
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Chapter 1: The Business of Dentistry
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17 Verified Questions
17 Flashcards
Source URL: https://quizplus.com/quiz/25108
Sample Questions
Q1) Multidirectional culture
A)Teams formed to solve problem
B)Authoritarian leadership
C)Feedback does not exist in this environment.
D)Cross-departmental communication to achieve goals
E)Fear and distrust exist in this environment.
Answer: D
Q2) Blame culture
A)Teams formed to solve problem
B)Authoritarian leadership
C)Feedback does not exist in this environment.
D)Cross-departmental communication to achieve goals
E)Fear and distrust exist in this environment.
Answer: E
Q3) A dental practice mission statement should state how the practice is managed and the role of staff and patients.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Dental Team Management
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13 Flashcards
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Sample Questions
Q1) Which of the following topics can be discussed during an interview with a prospective employee?
A) Spouse's income
B) Marital status
C) Child care arrangements
D) Interest in continuing education in the office
Answer: D
Q2) Which of the following questions may be asked during an interview with a prospective employee?
A) "Where were you born?"
B) "Do you have any handicaps?"
C) "Do you own a home?"
D) "What was your absentee record at your previous place of employment?"
Answer: D
Q3) Team productivity requires each person to have the ability to be friendly, courteous, and flexible.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Patient Management
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15 Verified Questions
15 Flashcards
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Sample Questions
Q1) It is recommended that dental office staff use terms that create a positive environment.
A)True
B)False
Answer: True
Q2) ___ can occur when you are concentrating on an issue separate from the task at hand.
A) Prejudging
B) Preoccupation
C) Perception
D) Interception
Answer: B
Q3) In the dental office, nonverbal cues are very common.
A)True
B)False
Answer: True
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Chapter 4: Legal and Ethical Issues in the Dental Business
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32 Verified Questions
32 Flashcards
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Sample Questions
Q1) Which of the following actions are common examples of negligent acts in a dental office?
A) Mistaken identity
B) Defects in equipment
C) Failure to communicate
D) Disease transmission
E) All of the above
Q2) Which of the following are the two most common violations of computer ethics in the dental office?
A) Software theft and piracy
B) Hardware theft and piracy
C) License burning and software theft
D) Copyright violations and piracy
Q3) A dentist moves out of the area and fails to inform her patients. The result of this action is referred to as:
A) malpractice.
B) abandonment.
C) assault and battery.
D) criminal law.
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Chapter 5: Technology in the Business Office
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23 Verified Questions
23 Flashcards
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Sample Questions
Q1) Which portion of the practice software program handles the submission of dental claims?
A) Master report
B) Transaction entry screen
C) Claim transaction window
D) Daily appointment screen
Q2) Digital cameras are not used in the dental office because the photographs need to be developed and put in the patient's record.
A)True
B)False
Q3) A zip disk holds more information than a floppy disk.
A)True
B)False
Q4) Computers are used in ___ of dental offices.
A) 60%
B) 75%
C) 80%
D) 90%
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Page 7
Chapter 6: Office Design and Equipment Placement
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13 Verified Questions
13 Flashcards
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Sample Questions
Q1) The "work triangle" in a business office consists of the reception zone, the work area zone, and the ___ zone.
A) intraoffice communication
B) multioffice communication
C) printing
D) patient
Q2) In compliance with the Americans with Disabilities Act, which of the following are considered to be a requirement for dental offices?
A) Designating handicapped parking areas
B) Installing grab bars
C) Widening doors and doorways to accommodate wheelchairs and other devices
D) All of the above
Q3) All of the following are examples of how to reduce fatigue and eyestrain when working on the computer except:
A) using good posture.
B) using an ergonomically designed chair.
C) purchase of reading glasses.
D) standing up every half-hour.
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8
Chapter 7: Working With Dental Office Documents
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27 Verified Questions
27 Flashcards
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Sample Questions
Q1) If an administrative assistant chooses to transmit a transaction about a patient electronically, under which act does this task fall?
A) ADA
B) HHS
C) HIPAA
D) NIOSHA
Q2) In the Universal numbering system, the permanent maxillary right first premolar is No. 5. In the same system, the same tooth on the same side but in the opposite arch is No. 28.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
Q3) In a legal case against the dentist, the patient's record is not admissible in a court of law.
A)True
B)False
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Page 9
Chapter 8: Storage of Business Records
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12 Flashcards
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Sample Questions
Q1) ___ is the way to determine under which name an item needs to be filed.
A) Inspecting
B) Indexing
C) Coding
D) Sorting
Q2) When storing a document electronically, coding should be placed at the bottom of the document indicating the originator, directory name, and document name for easy retrieval. A subdirectory may be used if necessary.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
Q3) The act of removing records from files, using proper "charge-out" methods, is referred to as:
A) cross-referencing.
B) storing.
C) retrieval.
D) alphabetizing.
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Chapter 9: Written Communications
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Sample Questions
Q1) The USPS and UPS are synonymous terms.
A)True
B)False
Q2) If you use spell-check on a computer software system, you can be assured that all words in a letter will be spelled correctly.
A)True
B)False
Q3) If you were writing a letter to Charles Rinkle, Ph.D., who is a new patient, the correct salutation for the letter is Dear:
A) Charles:.
B) Mr. Rinkle:.
C) Dr. Rinkle:.
D) Sir:.
Q4) What is the minimum number of lines that should be provided for a signature in a business letter?
A) One
B) Two
C) Four
D) Six
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Chapter 10: Telecommunications
16
Source URL: https://quizplus.com/quiz/25117
Sample Questions
Q1) Which of the following phrases should be eliminated from a dental healthcare worker's vocabulary?
A) "Open the tooth."
B) "Drill the tooth."
C) "Prepare the tooth."
D) "Examine the tooth."
Q2) When making a call from Michigan at 9 AM to a business in New York that opens at 8 AM, which is likely to occur?
A) It is too early to call.
B) The business should be open.
C) The time in New York is 7 AM.
D) The time in New York is 10 AM.
Q3) Which of the following sentences should be avoided when communicating with a patient?
A) "Thank you for waiting, Mrs. Jones."
B) "The dentist is running late."
C) "I appreciate your cooperation."
D) "Mrs. Jones, the dentist will see you now."
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Chapter 11: Appointment Management Systems
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Sample Questions
Q1) The objectives of good appointment book management include all except which of the following?
A) Maximize productivity
B) Reduce staff tension
C) Maintain concern for patient needs
D) Allow for minimum down time
Q2) Which time of day is considered most appropriate when treating young children?
A) Just prior to nap time
B) Immediately following nap time
C) Early morning
D) Late in the day
Q3) A "buffer" is used in the appointment scheduler for:
A) emergency dental appointments.
B) busy periods of the morning.
C) busy periods of the afternoon.
D) all of the above.
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13
Chapter 12: Recall Systems
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7 Flashcards
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Sample Questions
Q1) A recall system involves only making appointments for teeth cleaning.
A)True
B)False
Q2) Which recare system has the patient scheduling appointments before they leave the office?
A) Advanced appointment system
B) Telephone recare system
C) Mail system
D) E-mail system
Q3) Disadvantages of using a telephone recare system include all except which of the following?
A) May not get an answer
B) May disturb the person called
C) May be a practice builder
D) Administrative assistant may be responsible for this system
Q4) Which of the following statements is not true about a recall system?
A) It is the lifeline of the dental practice.
B) It is used solely for preventive recall.
C) It can be used for follow-up endodontic treatment.
D) It can be used to determine a child's eruption pattern.
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Chapter 13: Inventory Systems and Supply Ordering
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16 Verified Questions
16 Flashcards
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Sample Questions
Q1) What type of supply is a curing light used in a dental office?
A) Expendable
B) Nonexpendable
C) Capital
D) Variable
Q2) Whose responsibility is it to note all supplies needed for the dental office?
A) Administrative assistant
B) Dental hygienist
C) Dental assistant
D) All of the above
Q3) Which of the following supplies is a capital item?
A) Stationery
B) Computer
C) Software
D) Evacuator tip
Q4) A packing slip is an enumeration of the contents of a package received from a supplier.
A)True
B)False
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Chapter 14: Dental Insurance
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18 Verified Questions
18 Flashcards
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Sample Questions
Q1) Which of the following terms is used to identify the compensation made for damage, loss, or injury?
A) Indemnity
B) Insurance
C) Introductory
D) Incomplete
Q2) Which of the following is not required on an insurance claim form?
A) Subscriber's social security number
B) Subscriber's date of birth
C) Subscriber's group name
D) Patient's nickname
Q3) In the ADA Code on Dental Procedures and Nomenclature, there is no distinction between the codes for full cast high noble crown and a porcelain-fused-to-high noble crown.
A)True
B)False
Q4) Medicaid is a federally mandated dental care program for children and older adults.
A)True
B)False
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Chapter 15: Financial Systems: Accounts Receivable
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12 Flashcards
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Sample Questions
Q1) ___ should be maintained separately from the patient's clinical record.
A) Insurance information
B) Financial records
C) Consent forms
D) All of the above
Q2) When writing a collection letter, you should avoid:
A) stating the amount owed.
B) stating the date by which you expect payment.
C) making statements on which you cannot follow through.
D) asking for the money owed within a specified time.
Q3) Which of the following statements is not true about the Fair Debt Collection Practices Act?
A) Debtors may not be subjected to harassment or abusive treatment.
B) Debtors may not be called at inconvenient places or times, such as before 9 AM or after 9 PM.
C) No one except the debtors may be told they are delinquent in their bill.
D) Messages of delinquency may be left on an answering machine provided you mention the delinquent person's name in the message.
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Chapter 16: Other Financial Systems
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Sample Questions
Q1) A bank draft is a check drawn by the cashier of one bank on another bank where it has available funds on deposit or credit.
A)True
B)False
Q2) Certified checks and money orders generally involve fees, whereas cashier's checks are issued free of charge.
A)True
B)False
Q3) Reconciliation of a bank statement is typically done:
A) weekly.
B) monthly.
C) quarterly.
D) annually.
Q4) The parts of a check include the following except the:
A) check number.
B) PIN number.
C) ABA bank number.
D) amount of the check.
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Page 18
Chapter 17: Infection Control Systems
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31 Verified Questions
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Sample Questions
Q1) Hepatitis B vaccines must be offered to employees under which of the following conditions?
A) At no cost after training is completed and within 10 days of placement in a position that involves occupational exposure
B) At minimal cost before training is completed and within 30 days of placement in a position that involves occupational exposure
C) At no cost after training is completed and within 30 days of placement in a position that involves occupational exposure
Q2) Training records must be kept for a minimum of 3 years following the training session.
A)True
B)False
Q3) Universal, or Standard, Precautions are used in the dental office for:
A) adult patients.
B) all patients.
C) suspicious patients.
D) patients with AIDS or hepatitis.
E) all patients except family members.
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Chapter 18: Planning and Managing Your Career Path
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Sample Questions
Q1) Other potential areas of employment for a dental assistant besides private practice include:
A) institutional dentistry.
B) dental manufacturers.
C) research.
D) insurance offices.
E) all of the above.
F) none of the above.
Q2) When accepting a job, you should:
A) assume that the employer pays a fair and equitable salary and not ask.
B) tell the employer that you expect a big raise in 30 days.
C) know what the beginning salary is, how salary increases are obtained, and when salary increases are awarded.
Q3) What is the percentage of jobs obtained through networking?
A) 10%
B) 30%
C) 75%
D) 80%
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