

Dental Office Management
Final Exam
Course Introduction
Dental Office Management covers the foundational principles and practical skills required to effectively manage a dental practice. Topics include patient scheduling, billing and insurance processing, inventory control, regulatory compliance, and communication strategies within a multidisciplinary team. Emphasis is placed on ethical decision-making, patient confidentiality, and the utilization of dental practice management software. By the end of this course, students will possess the knowledge and abilities necessary to ensure efficient office operations and a positive patient experience.
Recommended Textbook
Dental Instruments 6th Edition by Linda R. Bartolomucci Boyd
Available Study Resources on Quizplus
21 Chapters
398 Verified Questions
398 Flashcards
Source URL: https://quizplus.com/study-set/2296

Page 2

Chapter 1: Basic Dental Instruments
Available Study Resources on Quizplus for this Chatper
9 Verified Questions
9 Flashcards
Source URL: https://quizplus.com/quiz/45618
Sample Questions
Q1) Why is using a variety of instrument handle diameters beneficial to the dental professional?
A)Helps in lightening the instrument grasp.
B)Maximizes control of the instrument.
C)Lessens the stress associated with carpal tunnel syndrome.
D)Minimizes fatigue when using the instrument.
Answer: C
Q2) The main function of this instrument is to grasp and/or transfer material into and out of the oral cavity.
A)Curette
B)Mouth mirror
C)Periodontal probe
D)Cotton forceps (pliers)
Answer: D
Q3) What is the purpose of the explorer?
A)Retract the lips, cheeks, and tongue.
B)Transfer material from the oral cavity.
C)Examine teeth for decay, calculus, or other abnormalities.
D)All of the above
Answer: C
To view all questions and flashcards with answers, click on the resource link above. Page 3

Chapter 2: Enamel Cutting Instruments
Available Study Resources on Quizplus for this Chatper
21 Verified Questions
21 Flashcards
Source URL: https://quizplus.com/quiz/45619
Sample Questions
Q1) Which enamel cutting instrument is used in a pull motion?
A)Enamel hoe
B)Straight chisel
C)Enamel hatchet
D)Binangle chisel
E)Wedelstaedt chisel
Answer: A
Q2) On a three-number enamel cutting instrument, what does the third number indicate?
A)Angle of the cutting edge of the blade in relation to the handle in millimeters
B)Angle of the blade from the long axis of the shaft in millimeters
C)Width of the blade in tenths of millimeters
D)Length of the blade in millimeters
Answer: B
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Local Anesthetic Syringecomponents and
Nitrous Oxide Sedation
Available Study Resources on Quizplus for this Chatper
23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/45620
Sample Questions
Q1) What is the relationship between the thickness of the anesthetic needle and the gauge number of the needle?
A)The larger the gauge of the needle, the thicker the needle
B)The larger the gauge of the needle, the shorter the needle
C)The larger the gauge of the needle, the thinner the needle
D)The larger the gauge of the needle, the longer the needle
Answer: C
Q2) The length of a long needle used to administer a local anesthetic is
A)1/2 inch.
B)1 inch.
C)1 1/2 inches.
D)1 5/8 inches.
E)2 1/2 inches.
Answer: D
Q3) Name the part of the anesthetic cartridge into which the needle is inserted.
A)Aluminum cap with rubber diaphragm
B)Threaded tip
C)Cartridge
D)Plunger
Answer: A

Page 5
To view all questions and flashcards with answers, click on the resource link above.

Chapter 4: Evacuation Devices, Airwater Syringe Tip, and Dental Unit
Available Study Resources on Quizplus for this Chatper
10 Verified Questions 10 Flashcards
Source URL: https://quizplus.com/quiz/45621
Sample Questions
Q1) What is the purpose of the low-volume (velocity) evacuator for the mandibular arch?
A)To remove large amounts of saliva and fluid from the mouth.
B)To remove small amount of saliva and fluid from the mouth.
C)To retract the tongue during a dental procedure.
D)Both B and C are correct.
E)All of the above
Q2) When should a treatment tablet be added to the unit water bottle?
A)When water looks contaminated
B)Every time the bottle is filled
C)When the bottle is half full
D)Between each patient
Q3) Which statement regarding the evacuator tip for a surgical site or procedure is correct?
A)Inserted into the high-velocity evacuation system.
B)Inserted into the low-velocity evacuation system.
C)Narrows to accommodate the surgical site.
D)Is a saliva ejector.
E)Both A and C are correct.
To view all questions and flashcards with answers, click on the resource link above. Page 6

Chapter 5: Dental Handpieces
Available Study Resources on Quizplus for this Chatper
15 Verified Questions
15 Flashcards
Source URL: https://quizplus.com/quiz/45622
Sample Questions
Q1) Which type of handpiece uses a latch type bur to remove decay from a cavity preparation?
A)High-speed handpiece
B)Slow-speed prophy angle
C)Slow-speed handpiece with a straight attachment
D)Slow-speed handpiece with a contra-angle attachment
Q2) Which dental device uses a high-pressure jet of air, water and polishing agent to clean and debride tooth surfaces?
A)RDH prophy handpiece
B)High-speed handpiece
C)Air abrasion
D)Air polisher
Q3) What is the maximum rotation speed of the surgical electrical handpiece unit with implant handpiece?
A)10-50 rotations per minute
B)30,000 rotations per minute
C)40,000 rotations per minute
D)60,000 rotations per minute
E)450,000 rotations per minute
To view all questions and flashcards with answers, click on the resource link above. Page 7

Chapter 6: Burs and Rotary Attachments for Handpieces
Available Study Resources on Quizplus for this Chatper
36 Verified Questions
36 Flashcards
Source URL: https://quizplus.com/quiz/45623
Sample Questions
Q1) Which of the following are parts of a bur?
A)Head
B)Neck
C)Shank
D)All of the above
Q2) Which type of bur is used to open a tooth for an endodontic treatment?
A)Round bur
B)Inverted cone
C)Straight fissure-plain cut
D)Straight fissure-crosscut
E)Tapered fissure-crosscut
Q3) A bur with a straight and long shank fits into which type of handpiece?
A)High-speed
B)High-speed fiberoptic
C)Slow-speed straight
D)Slow-speed contra-angle
Q4) Which part of the bur cuts, polishes, or finishes?
A)Shank
B)Neck
C)Head
To view all questions and flashcards with answers, click on the resource link above. Page 8

Chapter 7: Dental Dam Instruments
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/45624
Sample Questions
Q1) Which size hole is designated for an anchor tooth?
A)5
B)4
C)3
D)2
Q2) A size 1 hole is punched for which teeth?
A)Molars
B)Premolars
C)Mandibular canines
D)Mandibular central and laterals
Q3) Which surface should the bow of the dental dam face?
A)Distal
B)Mesial
C)Buccal
D)Lingual
Q4) Which color is an indication of a latex-free dental dam?
A)Blue
B)Gray
C)White
D)Purple
To view all questions and flashcards with answers, click on the resource link above. Page 9

Chapter 8: Amalgam Restorative Instruments
Available Study Resources on Quizplus for this Chatper
27 Verified Questions
27 Flashcards
Source URL: https://quizplus.com/quiz/45625
Sample Questions
Q1) Name the part of the Tofflemire/Matrix band retainer that tightens or loosens the matrix band at the end of the spindle.
A)Spindle
B)Guide slot
C)Inner knob
D)Outer knob
E)Diagonal slot
Q2) Select the type of instrument that would be used to carve the occlusal anatomy on an amalgam or a temporary restoration.
A)Woodson
B)Tanner carver
C)Acorn burnisher
D)Discoid-cleoid carver
E)Both B and D are correct.
Q3) The liner applicator is commonly used to place calcium hydroxide or glass ionomer in cavity preparation.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
10

Chapter 9: Composite Restorative Instruments
Available Study Resources on Quizplus for this Chatper
19 Verified Questions
19 Flashcards
Source URL: https://quizplus.com/quiz/45626
Sample Questions
Q1) The loss of output of curing lights does not impact the amount of time needed to cure dental material.
A)True
B)False
Q2) What is the purpose of the curing light protective shield?
A)To protect the assistant's eyes
B)To protect the operator's eyes
C)To protect the patient's eyes
D)Only A and B are correct.
E)All of the above
Q3) What item is used to help finish and smooth the interproximal surfaces of a composite restoration?
A)Scalpel and No. 12 blade
B)Half-Hollenback carver
C)Interdental file
D)Finishing strip
E)Tanner carver
Q4) Light shields should be sterilized after patient use.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 11

Chapter 10: Crown and Bridge Restorative Instruments
Available Study Resources on Quizplus for this Chatper
17 Verified Questions
17 Flashcards
Source URL: https://quizplus.com/quiz/45627
Sample Questions
Q1) A shade guide for crown and bridge procedure is found on which tray setup?
A)Crown and bridge preparation tray setup
B)Crown and bridge cementation tray setup
Q2) It takes two appointments to prepare, fabricate, and deliver a CAD/CAM permanent crown.
A)True
B)False
Q3) Which of the following instruments would be found on a tray setup for seating and cementing a crown?
A)Flexible cement mixing spatula
B)Woodson instrument
C)Trial crown remover
D)Wooden bite stick
E)All of the above
Q4) What is the main function of the trial crown remover?
A)Remove temporary crowns.
B)Place permanent crowns on the prepared tooth.
C)Remove permanent crowns during the try-in phase.
D)A and C are correct.
E)All of the above
To view all questions and flashcards with answers, click on the resource link above. Page 12

Chapter 11: Endodontic Instruments
Available Study Resources on Quizplus for this Chatper
28 Verified Questions
28 Flashcards
Source URL: https://quizplus.com/quiz/45628
Sample Questions
Q1) Which endodontic instrument is used to locate openings of small canal orifices for an endodontic procedure?
A)Broach
B)K-type file
C)Apex locator
D)Endodontic explorer
Q2) _________________ is the tool used to electronically measure length of the canal of a tooth.
A)Endodontic millimeter ruler
B)Endodontic files
C)Electronic apex locator
Q3) Which type of endodontic instrument is used to curet the inside of the tooth to the base of the pulp chamber?
A)Endodontic file
B)Endodontic reamer
C)Endodontic explorer
D)Endodontic long-shank spoon
Q4) What is the purpose of an endodontic millimeter ruler?
A)Measure the length of the endodontic file(s).
B)Measure the width of the endodontic file(s).
To view all questions and flashcards with answers, click on the resource link above. Page 13

Chapter 12: Hygiene Instruments
Available Study Resources on Quizplus for this Chatper
15 Verified Questions
15 Flashcards
Source URL: https://quizplus.com/quiz/45629
Sample Questions
Q1) Which of the following is an example of a subgingival ultrasonic instrument tip?
A)Furcation design
B)After Five design
C)Supragingival design
D)All of the above are correct.
Q2) Identify a type of curette used to remove deposits from subgingival surfaces. This type has a blade angled at 70 degrees to a standard-length lower shank and is designed to adapt to specific teeth, such as premolars and molars.
A)Area-specific curette-posterior
B)Area-specific curette-anterior
C)Mini extended area-specific curette
D)Extended area-specific curette-After Five design
Q3) Which curette would be most suitable for scaling and removing deposits from deep periodontal pockets (5 mm or deeper) on the posterior teeth?
A)Mini extended area-specific curette-posterior
B)Extended area-specific curette-posterior
C)Area specific curette
D)Curved sickle scaler
E)Universal curette
To view all questions and flashcards with answers, click on the resource link above.
Page 14

Chapter 13: Preventive and Sealant Instruments and Bleaching Trays
Available Study Resources on Quizplus for this Chatper
7 Verified Questions
7 Flashcards
Source URL: https://quizplus.com/quiz/45630
Sample Questions
Q1) Which item best absorbs saliva from the parotid gland?
A)Cotton roll holder
B)Cotton rolls
C)Dri-Aid
D)None of the above
Q2) The Vacuum Former is used for which procedures listed below?
A)To make bleaching trays.
B)To make orthodontic positioners.
C)To make night and mouth guards.
D)To make custom temporary crowns.
E)All of the above
Q3) For what purpose would a Diagnodent unit be used?
A)Measure the length of the canal in the root of the tooth.
B)Detect calculus subgingivally.
C)Detect the pit and fissures of the tooth structure.
D)Detect caries within the tooth structure.
Q4) What does a Diagnodent use to detect caries?
A)Fluorescence
B)Visible light
C)Laser
To view all questions and flashcards with answers, click on the resource link above. Page 15

Chapter 14: Orthodontic Instruments
Available Study Resources on Quizplus for this Chatper
21 Verified Questions
21 Flashcards
Source URL: https://quizplus.com/quiz/45631
Sample Questions
Q1) Which instrument would be included on a tray setup for an orthodontic tying-in arch wire?
A)Elastic separating pliers
B)Orthodontic hemostat
C)Spring coil separators
D)Three-prong pliers
E)Ligature director
Q2) What instrument is used to assist seating a molar band?
A)Band pusher
B)Band seater
C)Bite stick
D)All of the above are correct
E)Both A and B are correct
Q3) Which instrument is used to remove brackets from the teeth?
A)Bracket remover
B)Adhesive remover
C)How (or Howe) pliers
D)Posterior band remover
To view all questions and flashcards with answers, click on the resource link above.
16
Chapter 15: Universal Surgical Instruments
Available Study Resources on Quizplus for this Chatper
21 Verified Questions
21 Flashcards
Source URL: https://quizplus.com/quiz/45632
Sample Questions
Q1) What can a patient bite down on to hold the mouth open during a dental procedure?
A)Mouth gag
B)Mouth prop
C)Tongue and cheek retractor
D)None of the above
Q2) Which item below is used to help maintain a clear field of vision during a surgical procedure?
A)Hemostat
B)Mouth gag
C)Mouth prop
D)Tongue and cheek retractor
Q3) Gut, plain and PGA are types of nonresorbable sutures.
A)True
B)False
Q4) A mouth gag locks the patient's mouth open during a dental procedure.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.

17
Chapter 16: Periodontal Instruments and Periodontal Surgical Instruments
Available Study Resources on Quizplus for this Chatper
18 Verified Questions
18 Flashcards
Source URL: https://quizplus.com/quiz/45633
Sample Questions
Q1) What is the best periodontal instrument to use to remove subgingival and supragingival calculus?
A)Buccal/lingual hoe.
B)Mesial/distal hoe.
C)Back action hoe.
D)All of the above
E)Both A and B.
Q2) The mesial/distal and buccal/lingual hoes are designed to function in posterior locations only.
A)True
B)False
Q3) A periodontal probe has either a flat or a rounded tip.
A)True
B)False
Q4) What is the difference between an anterior hoe, in comparison with a posterior hoe?
A)Longer, angled shank.
B)Shorter, straighter shank.
C)Longer, straight shank.
D)Shorter, angled shank.

18
To view all questions and flashcards with answers, click on the resource link above.
Chapter 17: Oral Surgery Extraction Instruments
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/45634
Sample Questions
Q1) Which instrument is used during oral surgery to remove or smooth rough edges of alveolar bone?
A)Rongeur.
B)Bone file.
C)Surgical chisel.
D)All of the above are correct
Q2) Which instrument is used to trim and remove excess alveolar bone after extraction?
A)Rongeur.
B)Bone file.
C)T-bar elevator.
D)Surgical chisel.
Q3) Which type of universal surgical forceps is designed to extract maxillary molars?
A)No. 10S
B)No. 16
C)No. 17
D)No. 88L
E)No. 88R
To view all questions and flashcards with answers, click on the resource link above.

19

Chapter 18: Sterilization Equipment
Available Study Resources on Quizplus for this Chatper
22 Verified Questions
22 Flashcards
Source URL: https://quizplus.com/quiz/45635
Sample Questions
Q1) Which type of sterilization unit uses saturated steam under pressure to sterilize instruments?
A)Autoclave sterilizer
B)Dry heat sterilizer
C)Statim sterilizer
D)All of the above
Q2) Which of the following is statements is correct about protective glasses/eyewear?
A)Protects against chemicals, airborne pathogens, bacteria, and viruses during processing of dental instruments for sterilization.
B)Protects against airborne pathogens, bacteria and viruses during patient care, and against scrap-filling material during restorative and rinsing phases of patient treatment.
C)A and B are both true.
Q3) When sterilized instruments have cooled, they should be unwrapped and place on tray set-ups for patient use.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 20

Chapter 19: Dental Materials Equipment
Available Study Resources on Quizplus for this Chatper
16 Verified Questions
16 Flashcards
Source URL: https://quizplus.com/quiz/45636
Sample Questions
Q1) Why do impression trays have perforations?
A)Provides for easier clean-up after pouring.
B)Provide adequate air circulation for proper setting times.
C)Allow material to push through the holes, creating a mechanical lock that keeps the material in place.
D)All of the above are correct
Q2) Flexible rubber bowls are used to mix which material(s)?
A)Powder and liquid, such as irreversible hydrocolloid (alginate)
B)Plaster or stone for pouring up models
C)Reversible hydrocolloid
D)Polyvinylsiloxane
E)A and B are both correct.
Q3) The automixer is used for which type of material?
A)Alginate (irreversible hydrocolloid)
B)Reversible hydrocolloid
C)Polyvinylsiloxane
D)None of the above.
Q4) The flexible alginate spatula does not require sterilization following use.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 21
Chapter 20: Dental Imaging and Diagnostic Equipment
Available Study Resources on Quizplus for this Chatper
22 Verified Questions
22 Flashcards
Source URL: https://quizplus.com/quiz/45637
Sample Questions
Q1) What does PID stand for?
A)Position indicating device
B)Posterior indicating device
C)Pressure indication device
Q2) A film duplicator uses X-radiation to copy films to send to another office.
A)True
B)False
Q3) Which type of imaging unit is used for exposing extraoral radiographs of a patient's teeth and/or skull, produced as a single film?
A)Panoramic and cephalometric imaging unit.
B)SCANX phosphor plate imaging.
C)Handheld Nomad X-ray unit.
Q4) What landmarks are seen on a cephalometric radiograph?
A)Maxillary teeth.
B)Mandibular teeth.
C)Bony and soft tissue areas of the facial profile.
D)Maxillary and mandibular teeth, visible on a single film.
Q5) Which type of exposure is a panoramic?
A)Intraorally.
B)Extraorally.

Page 22
To view all questions and flashcards with answers, click on the resource link above.

Chapter 21: Vital Signs and Beyond
Available Study Resources on Quizplus for this Chatper
11 Verified Questions
11 Flashcards
Source URL: https://quizplus.com/quiz/45638
Sample Questions
Q1) Blood pressure cuffs are available in A)small.
B)medium.
C)large.
D)All of the above are correct
Q2) The machine that monitors the patient's heartbeat during dental surgical procedures, IV sedation, and general anesthesia is a(n)
A)electrocardiogram.
B)pulse oximeter.
C)capnograph.
D)blood pressure monitor.
Q3) Blood pressure readings should be
A)taken prior to dental procedures being performed.
B)at the completion of dental treatment.
C)recorded in the patient's chart.
D)Both A and C are correct.
Q4) A pulse oxymeter measures the oxygen saturation in the blood.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 23