Dental Office Administration
Test Questions
Course Introduction
Dental Office Administration covers the essential administrative functions required for the effective management of a dental practice. This course introduces students to key concepts such as patient scheduling, records management, dental billing and coding, insurance processing, and effective communication within a dental healthcare environment. Emphasis is placed on developing professional skills in customer service, confidentiality, and the use of dental office software. Students will also gain a foundational understanding of regulatory requirements, financial transactions, and the coordination of patient care, preparing them for various administrative roles in dental offices.
Recommended Textbook
Practice Management for the Dental Team 7th Edition by Betty Ladley Finkbeiner
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18 Chapters
332 Verified Questions
332 Flashcards
Source URL: https://quizplus.com/study-set/1273
Page 2
Chapter 1: The Business of Dentistry
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17 Verified Questions
17 Flashcards
Source URL: https://quizplus.com/quiz/25108
Sample Questions
Q1) Multidirectional culture
A)Teams formed to solve problem
B)Authoritarian leadership
C)Feedback does not exist in this environment.
D)Cross-departmental communication to achieve goals
E)Fear and distrust exist in this environment.
Answer: D
Q2) Providing employees with information to help them increase their productivity within the dental office is an example of:
A) harassment.
B) empowerment.
C) delegation.
D) reorganizing.
Answer: B
Q3) A person's values are established from his or her background or previous experiences.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Dental Team Management
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13 Verified Questions
13 Flashcards
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Sample Questions
Q1) Which of the following topics can be discussed during an interview with a prospective employee?
A) Spouse's income
B) Marital status
C) Child care arrangements
D) Interest in continuing education in the office
Answer: D
Q2) The dentist must give the authority to the administrative assistant so that individual can manage the dental office effectively.
A)True
B)False
Answer: True
Q3) An experienced administrative assistant should not need additional training.
A)True
B)False
Answer: False
Q4) Conflict rarely exists in the dental office environment.
A)True
B)False
Answer: False
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Chapter 3: Patient Management
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15 Verified Questions
15 Flashcards
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Sample Questions
Q1) It is recommended that dental office staff use terms that create a positive environment.
A)True
B)False
Answer: True
Q2) In the dental office, nonverbal cues are very common.
A)True
B)False
Answer: True
Q3) Newsletters are examples of which type of marketing?
A) Internal
B) External
C) Both
D) Neither Answer: C
Q4) The single most important characteristic in a staff member is an enthusiastic attitude.
A)True
B)False
Answer: True
Page 5
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Chapter 4: Legal and Ethical Issues in the Dental Business
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32 Verified Questions
32 Flashcards
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Sample Questions
Q1) Which of the following actions are common examples of negligent acts in a dental office?
A) Mistaken identity
B) Defects in equipment
C) Failure to communicate
D) Disease transmission
E) All of the above
Q2) The area that defines moral judgment is:
A) civil law.
B) criminal law.
C) common law.
D) ethics.
Q3) Which of the following is not an element of informed consent?
A) Consent must be given freely.
B) Treatment and diagnosis must be described in an understandable language.
C) The dentist must present a single treatment plan with no alternatives.
D) The patient has a right to ask questions and have them answered.
Q4) Law can be divided into two classifications-civil and criminal.
A)True
B)False
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Chapter 5: Technology in the Business Office
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23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/25112
Sample Questions
Q1) Network
A)A hand-operated device that controls the cursor and is used to input processing commands without the use of a keyboard
B)In data communications, a collection of computer and other equipment that use communication channels to share data, information, and hardware and software
C)An electronic device that can "read" text, images, and barcodes and transfer them into a computer system
D)Computer output display on a computer monitor
E)The recording of information so that it can be recalled for later use
F)A set of instructions or programs that direct the operation of a computer
Q2) The four information processing cycle operations are input, process, ___, and storage.
A) output
B) connection
C) data
D) outsource
Q3) A zip disk holds more information than a floppy disk.
A)True
B)False
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Page 7
Chapter 6: Office Design and Equipment Placement
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13 Verified Questions
13 Flashcards
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Sample Questions
Q1) Which classification of motion requires use of the fingers, wrist, and elbow?
A) Class I
B) Class II
C) Class III
D) All of the above
Q2) All of the following are examples of how to reduce fatigue and eyestrain when working on the computer except:
A) using good posture.
B) using an ergonomically designed chair.
C) purchase of reading glasses.
D) standing up every half-hour.
Q3) In compliance with the Americans with Disabilities Act, which of the following are considered to be a requirement for dental offices?
A) Designating handicapped parking areas
B) Installing grab bars
C) Widening doors and doorways to accommodate wheelchairs and other devices
D) All of the above
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Chapter 7: Working With Dental Office Documents
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27 Verified Questions
27 Flashcards
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Sample Questions
Q1) Which tooth surface is closest to the cheek?
A) Mesial
B) Distal
C) Buccal
D) Lingual
Q2) A new filing system for clinical charts is to be installed in your office. Which of the following filing systems would be most efficient for the sorting of records?
A) Open files with colored filing labels with alpha and numeric codes
B) Vertical files with tabbed-top labels
C) Vertical files with closed-end folders
D) Lateral files with closed-end folders
Q3) On which form would you find the information about the patient's insurance coverage?
A) Dental health history form
B) Medical health history form
C) Consent form
D) Registration form
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Chapter 8: Storage of Business Records
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12 Verified Questions
12 Flashcards
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Sample Questions
Q1) The act of removing records from files, using proper "charge-out" methods, is referred to as:
A) cross-referencing.
B) storing.
C) retrieval.
D) alphabetizing.
Q2) A file that includes items to be completed in the future is referred to as a/the:
A) chronologic system.
B) alpha system.
C) numeric system.
D) tickler file.
Q3) ___ is the way to determine under which name an item needs to be filed.
A) Inspecting
B) Indexing
C) Coding
D) Sorting
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10
Chapter 9: Written Communications
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24 Verified Questions
24 Flashcards
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Sample Questions
Q1) What is the minimum number of lines that should be provided for a signature in a business letter?
A) One
B) Two
C) Four
D) Six
Q2) When the name and title of the individual signing a business letter are short, what type of punctuation may be used to place them on the same line?
A) Comma
B) Colon
C) Semicolon
Q3) The reference initials JSL:bf appear on a letter. The bf indicates the:
A) keyer's initials.
B) writer's initials.
C) initials of the person receiving the letter.
Q4) A letter in block format should have the left margin left-justified with no indentations.
A)True
B)False
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Chapter 10: Telecommunications
16 Flashcards
Source URL: https://quizplus.com/quiz/25117
Sample Questions
Q1) When making an outgoing call, you should announce yourself by saying:
A) "This is Dr. Smith's office calling."
B) "This is Mary from Dr. Smith's office."
C) "Hi, this is Mary."
D) "This is Mary from the office."
Q2) Which of the following phrases should be eliminated from a dental healthcare worker's vocabulary?
A) "Open the tooth."
B) "Drill the tooth."
C) "Prepare the tooth."
D) "Examine the tooth."
Q3) Which of the following words provides patient comfort?
A) "Spit"
B) "Pull"
C) "Cut"
D) "Old patient"
E) "Former patient"
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Chapter 11: Appointment Management Systems
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11 Verified Questions
11 Flashcards
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Sample Questions
Q1) When scheduling appointments for a porcelain-fused-to-metal crown, what is the minimum number of appointments needed?
A) One
B) Two
C) Three
D) Four
Q2) The electronic appointment book contains daily schedules for the dentist. It also contains any telephone messages that have been left for the dentist.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
Q3) Which of the following types of treatment are commonly dovetailed in an appointment schedule?
A) Dental laminate preparation
B) Oral prophylaxis
C) Denture adjustment
D) Crown preparation
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13
Chapter 12: Recall Systems
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7 Verified Questions
7 Flashcards
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Sample Questions
Q1) A recall system involves only making appointments for teeth cleaning.
A)True
B)False
Q2) Which recare system has the patient scheduling appointments before they leave the office?
A) Advanced appointment system
B) Telephone recare system
C) Mail system
D) E-mail system
Q3) Disadvantages of using a telephone recare system include all except which of the following?
A) May not get an answer
B) May disturb the person called
C) May be a practice builder
D) Administrative assistant may be responsible for this system
Q4) The dental office staff must inform the patient he will be removed from the system if he has not been in the office for a period of years.
A)True
B)False
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Chapter 13: Inventory Systems and Supply Ordering
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16 Verified Questions
16 Flashcards
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Sample Questions
Q1) A packing slip is an enumeration of the contents of a package received from a supplier.
A)True
B)False
Q2) Which of the following items is a nonexpendable item?
A) Patient napkin
B) Dental chair
C) Mouth mirror
D) Stationery
Q3) One advantage of using a computerized inventory system is that it can provide a detailed financial statement for tax purposes.
A)True
B)False
Q4) The __ inventory system uses separate cards for each item ordered.
A) card
B) manual
C) index
D) data
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Page 15
Chapter 14: Dental Insurance
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18 Verified Questions
18 Flashcards
Source URL: https://quizplus.com/quiz/25121
Sample Questions
Q1) A patient is to have treatment in the amount of $1238. The patient has a $500 deductible. This means that the:
A) subscriber must have $500 of the treatment done before the plan's benefits begin.
B) subscriber must pay $500 before the plan's benefits begin.
C) dentist must deduct $500 from the fee.
D) dentist must charge the carrier for the first $500 before services can be completed.
Q2) Most dental offices require the patient to submit his or her own dental claims to their insurance companies for payment.
A)True
B)False
Q3) A dependant on an insurance claim form refers to the:
A) spouse.
B) children.
C) employee/subscriber.
D) a and b.
E) a, b, and c.
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Page 16
Chapter 15: Financial Systems: Accounts Receivable
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12 Verified Questions
12 Flashcards
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Sample Questions
Q1) Which accounting term indicates the amount a dental practice owes others?
A) Gross income
B) Accounts payable
C) Accounts receivable
D) Net income
Q2) Which of the following statements is true about a credit bureau?
A) It does not lend money.
B) It does not deny credit.
C) It is not a collection agency.
D) All of the above.
Q3) ___ should be maintained separately from the patient's clinical record.
A) Insurance information
B) Financial records
C) Consent forms
D) All of the above
Q4) What does "NSF" stand for?
A) Not Satisfied Forever
B) Notary Standard Function
C) Non Sufficient Funds
D) Non Situational Findings
17
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Chapter 16: Other Financial Systems
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30 Verified Questions
30 Flashcards
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Sample Questions
Q1) When writing a check, you do not need to enter the amount in words.
A)True
B)False
Q2) Which of the following forms must be given to each employee no later than January 31 of each year?
A) Federal Form #941
B) FUTA form
C) W-2 form
D) W-3 form
E) W-4 form
Q3) A personal check that has a guarantee that the funds have been set aside by the bank for payment of the check is a:
A) cashier's check.
B) certified check.
C) money order.
D) traveler's check.
Q4) FUTA refers to the:
A) Federal Unemployment Trade Agreement.
B) Employers' Annual Federal Unemployment Tax Return.
C) Federal Universal Tax Agreement.
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Chapter 17: Infection Control Systems
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31 Verified Questions
31 Flashcards
Source URL: https://quizplus.com/quiz/25124
Sample Questions
Q1) Infection control in the dental office is the responsibility of:
A) the dentist.
B) the clinical dental assistant.
C) the dental hygienist.
D) the office manager.
E) all dental staff.
Q2) Hepatitis B vaccines must be offered to employees under which of the following conditions?
A) At no cost after training is completed and within 10 days of placement in a position that involves occupational exposure
B) At minimal cost before training is completed and within 30 days of placement in a position that involves occupational exposure
C) At no cost after training is completed and within 30 days of placement in a position that involves occupational exposure
Q3) Training records must be kept for a minimum of 3 years following the training session.
A)True
B)False
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Chapter 18: Planning and Managing Your Career Path
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14 Verified Questions
14 Flashcards
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Sample Questions
Q1) All of the following are considered hard skills that dentists look for in an employee except:
A) teamwork skills.
B) positive attitudes.
C) technical skills.
D) leadership skills.
Q2) When preparing a resume for a prospective employer, you should:
A) not take the time to make it look nice.
B) use the lowest-quality printing.
C) create an attractive professional image through your stationery.
Q3) The opening of a letter of application should describe your skills and abilities.
A)True
B)False
Q4) Which of the following should be avoided during a job interview?
A) Being prepared to answer a variety of questions
B) Being too aggressive
C) Neatness
D) Accuracy
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