Dental Office Administration
Review Questions
Course Introduction
Dental Office Administration is a comprehensive course designed to equip students with the essential skills and knowledge needed to manage the administrative operations of a dental practice efficiently. Topics covered include appointment scheduling, patient record management, billing and coding procedures, dental software applications, insurance processing, and professional communication with patients and staff. The course also emphasizes ethical and legal considerations, confidentiality, and the importance of delivering excellent customer service within a dental office environment. By the end of the course, students will be prepared to handle the day-to-day administrative challenges in a dental setting, supporting both dental professionals and patients effectively.
Recommended Textbook
Practice Management for the Dental Team 7th Edition by Betty Ladley Finkbeiner
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18 Chapters
332 Verified Questions
332 Flashcards
Source URL: https://quizplus.com/study-set/1273 Page 2
Chapter 1: The Business of Dentistry
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17 Verified Questions
17 Flashcards
Source URL: https://quizplus.com/quiz/25108
Sample Questions
Q1) Organizational culture is:
A) an attitude.
B) one's experiences.
C) one's beliefs.
D) all of the above.
Answer: D
Q2) A dental practice mission statement should state how the practice is managed and the role of staff and patients.
A)True
B)False
Answer: True
Q3) Power culture
A)Teams formed to solve problem
B)Authoritarian leadership
C)Feedback does not exist in this environment.
D)Cross-departmental communication to achieve goals
E)Fear and distrust exist in this environment.
Answer: B
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Chapter 2: Dental Team Management
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13 Verified Questions
13 Flashcards
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Sample Questions
Q1) The dentist must give the authority to the administrative assistant so that individual can manage the dental office effectively.
A)True
B)False
Answer: True
Q2) Which of the following questions may be asked during an interview with a prospective employee?
A) "Where were you born?"
B) "Do you have any handicaps?"
C) "Do you own a home?"
D) "What was your absentee record at your previous place of employment?"
Answer: D
Q3) Time management involves:
A) planning ahead.
B) following through.
C) delegating work to others.
D) all of the above.
Answer: D
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Chapter 3: Patient Management
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15 Verified Questions
15 Flashcards
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Sample Questions
Q1) The highest level of Maslow's hierarchy of needs is:
A) physiologic.
B) security.
C) social.
D) self-actualization.
Answer: D
Q2) Patient rights include all of the following except to:
A) be informed of all treatment.
B) expect confidentiality of all records.
C) be taught how to maintain good oral health.
D) cancel dental appointments at a moment's notice.
Answer: D
Q3) Maslow's theory is based on the choices patients have, and Rogers' theory is based on the patient's own facts, experiences, and feelings.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
Answer: C
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Page 5
Chapter 4: Legal and Ethical Issues in the Dental Business
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32 Verified Questions
32 Flashcards
Source URL: https://quizplus.com/quiz/25111
Sample Questions
Q1) You are summoned to provide firsthand knowledge as testimony in a lawsuit against the dental practice. What would you be in this case?
A) Defendant
B) Plaintiff
C) Fact witness
D) Expert witness
Q2) With the consent of the dentist, who is most likely to assume responsibility for scheduling risk-management seminars?
A) Dental hygienist
B) Dental administrative assistant
C) Clinical dental assistant
D) Dental laboratory technician
Q3) When care is given without intent to do bodily harm and without being compensated for the care, it is referred to as:
A) the Americans with Disabilities Act.
B) compliance.
C) the Doctrine of Respondent Superior.
D) the Good Samaritan Act.
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Chapter 5: Technology in the Business Office
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23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/25112
Sample Questions
Q1) The acronym CD-ROM stands for compacted data read-only memory.
A)True
B)False
Q2) Computers are used in ___ of dental offices.
A) 60%
B) 75%
C) 80%
D) 90%
Q3) A ___ is equivalent to one character of text.
A) bit
B) byte
C) megabyte
D) superbyte
Q4) The computer program or set of instructions that directs the hardware to perform a task is called:
A) hardware.
B) software.
C) facsimile.
D) megabyte.
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Chapter 6: Office Design and Equipment Placement
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13 Verified Questions
13 Flashcards
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Sample Questions
Q1) Which classification of motion requires use of the fingers, wrist, and elbow?
A) Class I
B) Class II
C) Class III
D) All of the above
Q2) The "work triangle" in a business office consists of the reception zone, the work area zone, and the ___ zone.
A) intraoffice communication
B) multioffice communication
C) printing
D) patient
Q3) Which organization requires employers to provide a hazard-free work environment?
A) American Dental Association (ADA)
B) Environmental Protection Agency (EPA)
C) Occupational Safety and Health Administration (OSHA)
D) Dental Assistant National Board (DANB)
Q4) Ergonomics is the science that studies the relationship between people and their work environment.
A)True
B)False
Page 8
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Chapter 7: Working With Dental Office Documents
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27 Verified Questions
27 Flashcards
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Sample Questions
Q1) When transferring patient records from the office to another site, the administrative assistant must do all except which of the following?
A) Obtain consent from the patient or legal representative.
B) Retain the original record in the office.
C) Transfer the entire record.
D) Copy the radiographs and retain the originals.
Q2) How many teeth are present in the primary dentition?
A) 10
B) 20
C) 32
D) 52
Q3) Which of the following is not a component of a clinical record?
A) Clinical chart
B) Health history
C) Medical history
D) Recall cards
E) Radiographs
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Chapter 8: Storage of Business Records
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12 Verified Questions
12 Flashcards
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Sample Questions
Q1) A file that includes items to be completed in the future is referred to as a/the:
A) chronologic system.
B) alpha system.
C) numeric system.
D) tickler file.
Q2) ___ is the way to determine under which name an item needs to be filed.
A) Inspecting
B) Indexing
C) Coding
D) Sorting
Q3) A file that serves to remind an administrative assistant of a task that needs to be performed is known as a:
A) facsimile.
B) recall.
C) word processing.
D) tickler.
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Chapter 9: Written Communications
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24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/25116
Sample Questions
Q1) When writing a letter that includes a tooth number, it is important to include the tooth name because a variety of numbering systems are used.
A)True
B)False
Q2) E-mail does not require the same concern for punctuation and formatting that a letter does. It is just a quick system of messaging and does not require the same concerns that a letter does.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
Q3) A letter should be inserted into an envelope so the upper third of the letter is facing the reader when the reader removes it. In addition, the date and inside address are to be visible when the letter is removed.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
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11
Chapter 10: Telecommunications
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16 Verified Questions
16 Flashcards
Source URL: https://quizplus.com/quiz/25117
Sample Questions
Q1) The overall volume of your voice is known as the __ component.
A) loudness
B) pitch
C) rate
D) quality
Q2) A hands-free telephone allows the administrative assistant to save time while multitasking.
A)True
B)False
Q3) A transmission machine that scans a document and transmits an image of a document over a standard telephone line is a:
A) pager
B) scanner
C) facsimile (FAX) machine
D) cellular phone
Q4) When making an outgoing call, you should announce yourself by saying:
A) "This is Dr. Smith's office calling."
B) "This is Mary from Dr. Smith's office."
C) "Hi, this is Mary."
D) "This is Mary from the office."
Page 12
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Chapter 11: Appointment Management Systems
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11 Verified Questions
11 Flashcards
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Sample Questions
Q1) The dentist informs you that the patient will need two appointments to complete a porcelain-fused-to-metal crown. These appointments will be to:
A) prepare the tooth and try on the crown.
B) prepare the tooth and take an impression.
C) prepare the tooth and seat the crown.
D) take diagnostic models and make a temporary/provisional crown.
Q2) Which of the following types of treatment are commonly dovetailed in an appointment schedule?
A) Dental laminate preparation
B) Oral prophylaxis
C) Denture adjustment
D) Crown preparation
Q3) The electronic appointment book contains daily schedules for the dentist. It also contains any telephone messages that have been left for the dentist.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
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Chapter 12: Recall Systems
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7 Verified Questions
7 Flashcards
Source URL: https://quizplus.com/quiz/25119
Sample Questions
Q1) A recall system involves only making appointments for teeth cleaning.
A)True
B)False
Q2) All of the following are examples of how to keep patients informed of the dental procedures the dental office offers except:
A) newsletters.
B) before and after photographs.
C) telephone calls.
D) brochures.
Q3) The dental office staff must inform the patient he will be removed from the system if he has not been in the office for a period of years.
A)True
B)False
Q4) Which of the following statements is not true about a recall system?
A) It is the lifeline of the dental practice.
B) It is used solely for preventive recall.
C) It can be used for follow-up endodontic treatment.
D) It can be used to determine a child's eruption pattern.
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Page 14
Chapter 13: Inventory Systems and Supply Ordering
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16 Verified Questions
16 Flashcards
Source URL: https://quizplus.com/quiz/25120
Sample Questions
Q1) What type of supply is a curing light used in a dental office?
A) Expendable
B) Nonexpendable
C) Capital
D) Variable
Q2) Whose responsibility is it to note all supplies needed for the dental office?
A) Administrative assistant
B) Dental hygienist
C) Dental assistant
D) All of the above
Q3) Which of the following items should appear on a capital equipment inventory record?
A) Date of purchase
B) Manufacturer
C) Serial number
D) Warranty dates
E) All of the above
Q4) Many dental offices keep a large stock of nonexpendable items at all times.
A)True
B)False
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Chapter 14: Dental Insurance
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18 Verified Questions
18 Flashcards
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Sample Questions
Q1) In a coordination of benefits situation for dental insurance coverage, the primary carrier is always the carrier that provides benefits first.
A)True
B)False
Q2) Which of the following terms is used to identify the compensation made for damage, loss, or injury?
A) Indemnity
B) Insurance
C) Introductory
D) Incomplete
Q3) A dependant on an insurance claim form refers to the:
A) spouse.
B) children.
C) employee/subscriber.
D) a and b.
E) a, b, and c.
Q4) Dental claims are only submitted on paper.
A)True
B)False
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Chapter 15: Financial Systems: Accounts Receivable
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12 Verified Questions
12 Flashcards
Source URL: https://quizplus.com/quiz/25122
Sample Questions
Q1) The bookkeeping system of choice in the dental office is:
A) manual entry.
B) pegboard.
C) computer software.
Q2) When writing a collection letter, you should avoid:
A) stating the amount owed.
B) stating the date by which you expect payment.
C) making statements on which you cannot follow through.
D) asking for the money owed within a specified time.
Q3) A statement is a list of services that have been rendered. It is also a request for payment.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
Q4) The collection process should have four stages: reminder, inquiry/discussion, urgency, and ultimatum.
A)True
B)False
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Chapter 16: Other Financial Systems
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30 Verified Questions
30 Flashcards
Source URL: https://quizplus.com/quiz/25123
Sample Questions
Q1) FUTA refers to the:
A) Federal Unemployment Trade Agreement.
B) Employers' Annual Federal Unemployment Tax Return.
C) Federal Universal Tax Agreement.
Q2) The data that are magnetically encoded on the bottom of a check may include the American Bankers Association (ABA) identification number.
A)True
B)False
Q3) A dental assistant earns $14 per hour. Based on a standard workweek of 40 hours with time and a half for overtime, her gross pay for working 45 hours is:
A) $455.
B) $630.
C) $665.
D) $945.
Q4) The parts of a check include the following except the:
A) check number.
B) PIN number.
C) ABA bank number.
D) amount of the check.
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Chapter 17: Infection Control Systems
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31 Verified Questions
31 Flashcards
Source URL: https://quizplus.com/quiz/25124
Sample Questions
Q1) A staff lounge or eating area must be available for employees in a place away from possible contamination.
A)True
B)False
Q2) Under OSHA standards, members of the dental staff are entitled to have access to the patient's health history.
A)True
B)False
Q3) Infection control in the dental office is the responsibility of:
A) the dentist.
B) the clinical dental assistant.
C) the dental hygienist.
D) the office manager.
E) all dental staff.
Q4) If an employee refuses to receive the hepatitis B vaccine, he or she must:
A) obtain a signature from a licensed physician to waive the vaccine.
B) have access to the vaccine if the employee has a change of mind.
C) not be given permission to have the vaccine at a later date.
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Chapter 18: Planning and Managing Your Career Path
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14 Verified Questions
14 Flashcards
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Sample Questions
Q1) When preparing a resume for a prospective employer, you should:
A) not take the time to make it look nice.
B) use the lowest-quality printing.
C) create an attractive professional image through your stationery.
Q2) You are offered a job for less money than you had expected based on your experience. Which of the following comments might be reflective of a positive attitude that you are interested in the job but expect greater compensation?
A) "Get real! I can earn more on the other side of town."
B) "I am willing to begin for that salary if that is what you think I am worth."
C) "I am willing to begin for that salary if you will provide me written confirmation that I will be advanced to the salary I am asking within 60 days. I am certain you will realize my value within that time."
D) "I am willing to begin for that salary, but you are going to have to come up with some big raise in 30 days."
Q3) Before asking for a raise, you should conduct a self-evaluation to determine if you are justified in making such a request.
A)True
B)False
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